|Avg. flight duration||7h 42m|
|Flights arrive in||Singapore Changi|
|Flights depart from||Brisbane|
|Airlines||British Airways, Qantas Airways, Singapore Airlines, Emirates, Malindo Air, Philippine Airlines, Virgin Australia, Malaysia Airlines, China Eastern, China Airlines, Royal Brunei Airlines, China Southern, Cathay Pacific|
Pros: Comfortable sits
Pros: Yes they were so amazing
Cons: Boarding procedures need to be improved upon
Cons: Flight were delayed abnd canceled
Cons: No complaints
Cons: Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience
Pros: The service and flight as total.
Cons: No issues.
Pros: Great crew! Cheap flight
Cons: Food okay, flight delayed both ways, seating uncomfortable in economy.
Pros: We eventually got to our destination safely although very stressed
Cons: The plane from Sydney to Brisbane was awful. The section where we were seated had a permanent cover over the windows, ours and others near us, over a large section. This was really claustrophobic. It was like being in a closed in tin can. It should be disclosed that the window seat is not a window seat so you have the option to change to somewhere else. The seats are really quite cramped. A huge delay
Pros: Got bumped to Business Class
Pros: Consistently good food.
Cons: Entertainment system sometimes froze, didn't remember where I was in the movie.
Pros: The staff were very friendly and it was a smooth flight with a great choice of entertainment.
Cons: However I don't eat pork & they ran out on chicken dishes so I missed out on a meal.
Pros: friendly staff top Service top Inflight
Cons: old aircraft, no usb or power point charging. choice of 5 movies
Pros: Better flight as bigger craft and no neighbours in my row so I got some sleep.
Cons: It was good service by emirates
Pros: Emirates always goes above and beyond to keep your experience as good as possible.
Cons: The boarding process lacked discipline
Pros: All ok
Cons: Sray bathrooms often.
Pros: The entertainment because it had almost everything.
Cons: Flying for the first time.I think everything was excellent.
Pros: Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!
Pros: Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient.
Cons: Flight wasn't on time to and from HKG.
Cons: Crew was non-service minded, more concerned about themselves, with no crew member trying to assist english speaking passengers If the option is paying more and flying with another airline..
Pros: Flight, seats, food
Cons: Gets delayed 90% of the time.
Pros: Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!
Pros: Good legroom and friendly crew
Cons: They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out
Pros: Check in counter ground staff was very helpful
Cons: Boarding gates have too many flights assigned to it making waiting area very crowded. Toilets are too far. Flight attendants could be more helpful to passengers with infants and small children.
Pros: Checking in took a very long time because we explored every option available to upgrade me to business class which turned out to be non-upgradable. By the time we finished, the staff was concerned that we might not make it to boarding time because my husband has limited mobility due to a back surgery a couple years ago. They suggested using a wheelchair to speed up the immigration and boarding process. We’re frequent travelers but why we never requested a wheelchair, I simply don’t know! But thanks to their wheelchair suggestion, we made the flight just in time.
Cons: We bought my husband’s business class ticket back in May or so but because we weren’t sure where I was going to be, we couldn’t get me a ticket until a few weeks before our flight. Due to my unpredictable schedule, we opted for an economy ticket, thinking that it would be easy enough to upgrade me to business. We were wrong - my ticket turned out to be non-upgradable, which was ok for me. It was our first time to travel as husband and wife so it would’ve been nice to sit together, but I’m 5’0” and fit in the economy seat just fine anyway. What was NOT ok was when we were boarded and were waiting for the plane to take off, I brought a lunch box of cut fruits to my husband. A flight attendant was introducing herself when I came so I said hi, but she completely ignored me. She even offered to chill the fruit in their fridge, for which I said thanks, but she didn’t even look at me; neither did another attendant who cheerfully offered him magazines. There were only 2 passengers in the business class so my husband suggested I sat next to him, but I declined and went back to my seat, promising to come say hi every once in a while during the 9-hour flight. Fast forward to a couple hours later, I kept my word and came by. The flight attendant was quick in kicking me out saying I didn’t belong to business class so I had to go back to my seat. I did. My husband said to her that I was having period cramps (true) then followed me to my seat and sat with me for a bit until I asked him to go back to his seat so he could be more comfortable as he’s 6’2” and simply was too tall and the economy seats were too painful for his operated-on back. Was I perhaps too short for the flight attendants to notice?!? I had to ask for a toiletries kit 3 times before they finally gave me one just before we landed after all! Obviously, those in the business class are treated like gods; those in the economy are second class citizens.
Cons: I had an urgent connection to another flight. The staff at Butuan and at Cebu were very helpful, trying to get me on it. The cabin crew were also helpful, but after being advised of my situation the pilot laughed and parked on the tarmac for 25 minutes guaranteeing I missed the flight.
Pros: Flight itself was great, but my luggage was lost in transit and staff have been very unhelpful in getting it back to me.
Cons: Better way to deal with lost luggage, and they need to automatically deliver it to our address instead of tell us that we need to go back to the airport to pick it up ourselves. It’s been a huge hassle.
Pros: Yes, my first time Philippines Airlines experience was impressive
Pros: Quick and easy service. Very friendly and polite.
Cons: My window seat didn’t have a window so was very squashed and felt claustrophobic
Pros: Crew was good.
Cons: Seating ok for say a flight from Syd. to Melb. But not adequate for a short haul international flight. Lack of food is disappointing.
Pros: Flight was on time, no charge for checked baggage, a sandwich and juice were served, and it was all for the price of a budget carrier.
Cons: In flight entertainment system was not working. Then again, who expected an in-flight entertainment system at this price point?!
Pros: The flight attendants Movie selections Food All Great!!!!!
Cons: One and a half hour delay
Pros: All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service.
Cons: maintenance work not manage well
Pros: New plane and spacious.
Cons: No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it.
Pros: The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured.
Cons: Check-in took an intolerably long time (45 minutes).
Cons: No seat back entertainment. Very old plane.
Pros: Pleasant steward
Cons: Delayed and waste time at Jakarta airport
Cons: Like on my earlier review , wine selection awful , cheese selection awful , food terrible , drink selection awfu , entertainment I have seen every movie on there , terrible flight
Pros: Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive.
Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english
Pros: The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai
Cons: Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew.
Cons: It’s no fault of crew that the flight is difficult due to length of time from Pudong to Vancouver! But the seats are too close for such a long flight and my tv only had one ear plug working (yes, we changed plugs to try to get it to work, but because the plug-in jack on the tv itself was broken, it just wasn’t able to be fixed during my flight), and the tv is the only thing that makes the flight remotely bearable!!
Pros: Service was very good
Cons: Chairs in business class in A 330 were not too good in my view
Pros: Excellent customer service with every question
Cons: One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off.
Pros: Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows.
Cons: Food and drink abundant but not great.
Cons: Everything perfect
Pros: Food and service from staff onboard the flight. Seat was also very comfortable. Overall very good
Cons: At check in the staff felt while flying business class that my carry-on bag was too heavy so they asked me to take papers out and just walk with these. FYI I always take a lot of paper with me to read and as it was a 16 hour flight to Taipei and a subsequent flight of 1.5 hours to HongKong that is what I did. Was really ridiculous and upsetting to get treated for a one wat flight payong $2750 like thos
Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee.
Pros: We were in transit and I checking-in was orderly. Grateful for friendly crew.
Cons: Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much.
Pros: The crew were very good and attentive.
Cons: Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day.
Cons: The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do.
Pros: I Like The Flight is On Time
Cons: Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks
Pros: The air hostess was very friendly, smiling, and responsive. She went out of her way to please the passengers.
Cons: The full meal was served early in the morning instead of breakfast.
Pros: First time doing China southern. Their lay flat beds are more narrow and getting in and out was tight. I ain't that fat but my beer belly made it tight. Food outbound was better than return flight.
Cons: Beds could be more comfortable. They don't lay 100% flat.
Pros: seats are comfy fast boarding on time
Cons: not enough food
Pros: The boarding was easy
Cons: My luggage was lost even when there was 4 hour layover. I have no clothes to wear.
Pros: Attentive crew, good breakfast in business class
Cons: Very warm, delay in boarding
Pros: Seats were nice
Cons: Complementary water... It was a decently long fly not to offer anything.
Cons: Incoming flight delayed so late departure
Pros: Comfortable seats, good staff.
Cons: Flight were delayed abnd canceled
Pros: They sped up the flight time after leaving Chicago two hours late.
Cons: We sat in the dark on the tarmac with the door open and below freezing temperatures with irregular updates as to the delay or expected arrival time. The flight details were not updated to say the flight would be delayed until after it was originally to have arrived in Milwaukee.
Cons: Couldn't check in on mobile
Cons: No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!
Pros: Lots of movies and TV to watch. Meals were decent. Good attendants.
Cons: A little tight seats. The attendents were slow to clean up after meals.
Pros: Not a lot to like. Some flight attendants were nice. Others not so much.
Cons: Filthy toilets at the beginning of the flight. If they were ever cleaned they didn’t get behind the toilet or the walls. The walls stained with something dripping. Paint peeling in toilet. No room at all. I am small and with seat in front pushed back I couldn’t move.
Pros: Everything went well. boarding and check in.
Cons: Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat.
Cons: Flight was suspended I was not notified before I went to the airport
Pros: The crew was wonderful. Very polite and professional. The movie selection was the best I had ever had.......great job there!
Cons: I am 6-4, so I always struggle with comfort. My legs cramp and my back aches. The meals look good and I even try them sometimes, but me and airline food seldom work out.
Pros: Everything, thank you. See you next time. The best airplane
Cons: Staff need to be more hospitable! Please do serve hit drinks along with food!! Seats are not confortable and can be more adjustable!
Pros: On time, safe, standard service
Pros: Good like always
Cons: All perfect
Cons: Boarding system. Final call on gate and it's to get to 2 more areas.
Pros: Flight cancelled with extremely poor service from Emirates.
Cons: I could not check in to book my preferred seating because my flight connections was a mixed carrier flight. Website did not tell me what was the issue so I kept trying. Also would have preferred it if I could have checked in online for my emirates routes but that option was not available.
Pros: Good food friendly staff
Pros: Consistently good food.
Cons: Entertainment system sometimes froze, didn't remember where I was in the movie.
Cons: Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this.
Cons: without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds.
Pros: The cabin crew and the pilots. The flight went smoothly.
Cons: Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access.
Pros: On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment
Cons: Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed.
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