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We were not allowed to carry a bottle of water onto the 8 hour flight.

I booked a flight through Kayak to Brazil I have traveled to Brazil several times before Kayak Delta or LATAM never mentioned during the booking or in the pre flight process that the visa requirements to visit Brazil have changed earlier this year. I was unaware of this change and as such never got a visa and was unable to fly from JFK to Sao Paulo Add to this that Delta allowed me to fly from Boston to JFK which they should not have as I didn’t have a visa. It has been a terrible experience and a huge loss of money

Poor handling of carry on luggage. We had a 8 hour stop in Santiago, are over 70 and, in spite of paying full fare they wanted to send carry on to luggage hold. No empathy. We had to show that several group 4/5 passengers were not sending their carry ons before they finally let Is keep them. Very poor .

Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.

They didi not provide wheelchair though we had requested. We had to run around for 40 minutes and arrange it from the airport!

reliable, relatively relaxed, with helpful staff in all 8 flights we had on this trip. They are solid even though we did not have special seating or status for the flights.

The boading process was fine. Had to wait for bus from tarmac to terminal. Had to go through 2 or 3 security checkpoints in Lima to make next connecting flight.

The crew was amazing. The best in the last times. Great group of people.

It’s been some time since I saw the plane and the cabin that old and worn out.

We had 2 delayed LATAM flights in our trip. We were only given one coffee for 5 hours delay. Also when we were boarding the crew wanted to charge us for our allowed carry on luggage. I got a bit angry and they finally didn’t charge anything. Not flying with LATAM again.