The flight was late. Please do not delay next time.
Because the flight was late, we lost the connection to Brazil. You, Delta delayed, and you Delta anticipated the door closing in 15 min from Miami to GRU. Why? It caused a lot of stress! I almost could not see my mother in law alive because of your delay.
Lost ,y connection due to a mechanical delay, huge line to get new connection and vouchers
It’s a delta flight operated by LATAM. The whole ticket sale is a mess, delta changed my flight but didn’t update it in LATAM system, I couldn’t get my boarding pass, it took me hours to resolve this issue with delta. I had to change my travel plan. No apology from Delta even though it’s their fault.
entertainment was not good; the shoulder strap on Business class seat did not sit well across the body (more like across the neck); the food was not hot and the special meal promoted by insert in the menu was not available to us
Wider seats, better seat cushions, (I felt like there was a board I was sitting on). I had the chicken to eat but It neither tasted nor looked like chicken. The fruit was good.
Our flight was cancelled and it took them 5 hours to reschedule and the next morning they said we still didn’t have a new ticket.
We departed and landed on time, the aircraft was clean and comfortable, the crew were lovely. Online checkin worked well and the self service bag drop at the airport worked well. The a/c was an Airbus A330 and has been fitted with a good entertainment system with lots of choice in many languages. The price I paid for the flight was competitive with other airlines apart from the budget carriers, none of whom I was familiar with so I stuck to an airline I have used in previous visits to South America.
We didn’t have any entertainment. I tried to go online without success. The airplane was extremely cold and they didn’t have blankets.
Delta has an outstanding service. They are courteous and punctual most of the time. The flight departed a half hour late but we arrived 15 minutes early.
Once we got in the air the pilot made up some of the time of the delay. So that was really nice.
Was on time until within 1 hour of flight-how does that happen? Staff very friendly.
The best airline I have ever travel , really good customer service, attention and service !!
Although the flight was delayed the crew and the flight itself were very good. Couldn't fault anything and after the disappointment of being abandoned in the US by BA it was a welcome relief to travel with United
United airlines, mediocre at best. No issues , nothing great . Worked for me
Better seating for sure. The seats were so close together for such long flights.
UA28 was good service and meals. UA is upgraded, I would like to book for next flight by UA Thanks Liao
I liked all the informational texts. I always knew where to go and when .
Very punctual. Comfortable plane and great entertainment options. The staff was very nice.
Smooth flight. As always dinner could have been more generous. Breakfast was great.
