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Pros: "yes"
Cons: "food"

Cons: "Less fog in SFO"

Pros: "Comfortable seating Brst service"
Cons: "Very few Good Hindi movies Increase the no and quality of Hindi movies"

Cons: "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"

Pros: "Excellent crew"
Cons: "It was nice experience"

Pros: "The staff is very customer friendly. One of the best. I"
Cons: "In general the toilets are clean but for this trip they weren’t very neat."

Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."

Cons: "Needed to use two sections train and bus for transit. Entering airplane using stair layer very inconvenient for customers."

Pros: "Disciplined, timeliness."

Pros: "The airline stewardess are nice Smile"
Cons: "The Cx892 restroom floor was wet, the paper towels kept falling down, the sink was got stuck"

Pros: "Except for one time service everything else is good"
Cons: "Staff forgot what I have asked for boarding could have been done using zones."

Pros: "Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done."
Cons: "On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag."

Pros: "Everything was good."

Pros: "There was nothing worth liking . Plane was dirty in side . Tray tables were broken. Used pillows without hygiene sealed bags. Toilets were missing basic supplies."
Cons: "Crew was aggressive and impolite even with senior citizens . There is no point in speaking English with senior citizen of Asian decent. Making faces and giggling among themselves with a sarcasm."

Pros: "I had three previous satisfying flights in this airline- this one was not so and unfortunately it was a long flight."
Cons: "Tris time thenplane felt old, my headset didn’t work, the food was not satisfactory ( I ordered vegetarian), and the staff was just not very friendly."

Pros: "Other than loading and lack of information, the in-flight service was world class."
Cons: "Four travelers were seated in 4 different areas on flight from Hong Kong to San Francisco flight. Three of us of us were senior citizens. Two had disabilities and were.not accommodated in any way by Cathay Pacific (CP) while loading in the four areas of the plane. Those of us that we're physically able could not help those with mobility issues because of the proximity of the seating, I could not pre-check or request different seats on the CP website. I think that this was because of issues with the website, apparently due to IT system communication between American Airlines and Cathay Pacific.......on all six flights. On the transfer in San Francisco, Customs was closed when we arrived in San Francisco and we had to haul all of our baggage from one terminal to the other. There was no direction on how to handle this issue of Customs being closed while on the flight to San Francisco. I had to explain the issue of to the CP customer service crew in SF. The CP desk and they had never heard of it. American Airlines was equally poorly trained. I will also say that while at the CP customer service, there were three young adult males that we're not busy at the time and the watched us unload the baggage carts onto the scales and conveyor and then reloaded on to the carts to push to the AA terminal. We handled the bags two additional times because the CP staff did not know what to do and how to handle it. Other passengers were confused as well. I traveled internationally to Asia three times now on CP and the first two were excellent. In the past had had flown other carriers on out trips to asia. This experience on this flight was beyond bad. I had plan on several more trips to Asia the next three years, and I will say that at this point, I will not fly CP again. Something needs to change. A call to me is in order. I witnessed several gaps in CP systems and other issues with training the staff. Your survey did not specify the flight crew. Except for the loading issues and the lack of information about Customs being.closed at SF, the service was world class...what I had come to expect from CP"

Cons: "Gate change from 34 to 4 in hgk airport was too far."

Pros: "Food is great!"
Cons: "Bathrooms are not as clean."

Cons: "couldnt find anything to complain about"

Pros: "All"
Cons: "All"

Pros: "Flight attendants were very helpful in helping us find storage space for our carry-ons in a crowded plane. Very polite and attentive service."

Cons: "On time - all good."

Pros: "Good service"
Cons: "Older plane"

Cons: "I requested special meal It wasn’t good and I got the food poison which make me sick."

Pros: "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
Cons: "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."

Pros: "service and comfort"

Pros: "keep it up"

Pros: "Need more movie selection on classic"

Pros: "Boarding"
Cons: "Food was worse no snacks at all"

Cons: "Hindi selection of movies was not good"

Pros: "Crew was good"
Cons: "Waiting time , as the flight was not scheduled on time. Also there was no vegeterian food from Honk Kong to SFO."

Pros: "Cathay Pacific provided excellent service."

Pros: "Jenny (flight attendant in my section) was great. She was constantly smiling and was always positive. Her attitude made the flight more enjoyable."

Cons: "nothing much. overall good."

Pros: "I really appreciated the customer service and the level of quality Cathay provides."
Cons: "The vegetarian meals could improve."

Pros: "Good collection of entertainment options"
Cons: "Biggest gripe: No onboard wifi. As a business traveller, this is important to me."

Cons: "I was at the window seat. They weren't really paying attention to me when they bring water or collect the trash."

Pros: "Great crew. But, they ran out of breakfast choices early."

Cons: "Not enough bathrooms"

Pros: "Cathay offer a hotel for the overnight delay at Grand Harbor hotel with a free taxi voucher. This is a good help for us to prepare for the horrible next day."
Cons: "The missed flight to SFO was replaced by another flight to LAX next day and then from LAX to SFO via United as domestic flight. This is horrible experience since we had to check out all luggages, go through custom and then check in the bags again with all weighing problems. The worse is that to go from International terminal to United domestic counter, we had to pull the luggages along the curb from one end of the airport to the other side of it. We will never take this option again"

Cons: "Those economy seats can only fit a child comfortably."

Cons: "seat wasn't the best for my back even reclined."

Pros: "I like the crew on board being very friendly and helpful."
Cons: "Online check-in system is terrible. 2 out of the 4 legs of the flights I was unable to check-in and get a seat assigned. Then there's nothing you could do except to show up at the counter on the day of the flight. How could the system be so inflexible that we are now almost in 2017?!"

Pros: "I didn't like anything"

Cons: "The headphones did not work."

Pros: "there an attentive airline. Good service an on time flights"

Pros: "Plane was newer & clean. Cabin crew was helpful & nice with my dad transferring from wheel chair to the plane"
Cons: "My family traveled with my 80 year old dad but Hong Kong ground crew would not allow us to board together. My wife & I had to carry all our carry on baggage since my mom was the only one allowed to board with him. All three previous flights the ground crew allowed all of us to stay as a family."

Cons: "Impossible to contact by chat or phone.... prefer Singapore airlines..."

Pros: "The attendants were fantastic!"
Cons: "I ordered a fruit plate and it was acceptable however, my boyfriend had yet another bad meal."