|Flights arrive in||Melbourne & other airports|
|Flights depart from||England|
|Airlines||China Eastern, Royal Brunei Airlines, Cathay Pacific, Emirates, Qatar Airways, Qantas Airways, China Airlines, Etihad Airways, British Airways, Malaysia Airlines, Singapore Airlines, Vietnam Airlines, Garuda Indonesia, Philippine Airlines, XiamenAir, SWISS, Lufthansa, KLM, Flybe|
Pros: It was cheap, had a pretty good selection of movies, was able to choose my seat.
Cons: The food was pretty mediocre, staff was pretty stingy with drinks, ran out of drink choices, not that comfortable seats for a 15 hour flight, most of the staff was pretty rude to non Chinese customers. You get what you pay for.
Cons: It’s no fault of crew that the flight is difficult due to length of time from Pudong to Vancouver! But the seats are too close for such a long flight and my tv only had one ear plug working (yes, we changed plugs to try to get it to work, but because the plug-in jack on the tv itself was broken, it just wasn’t able to be fixed during my flight), and the tv is the only thing that makes the flight remotely bearable!!
Pros: Newer plane w seatback screen for entertainment. Baggage in Honolulu was delivered quickly. Crew was friendly n attentive.
Pros: Food and worker take care very good
Pros: The ticketing and boarding process went well.
Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.
Pros: Very nice flight and very comfortable with extra leg room
Pros: No problem
Cons: Service can b warmer
Pros: They are friendly and able to be approach when we have
Cons: The flight was new.
Pros: Service, food served.
Cons: Economy class legroom is too tight and not comfortable.
Pros: I Like The Flight is On Time
Cons: Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks
Pros: As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep.
Cons: Was not able to change my flight
Pros: Service, Luggage handling
Cons: Flight was delayed, Boarding was haphazard, Food was ok at best
Pros: Overall good experience
Cons: Food can be improved a lot
Pros: Great service
Pros: Everything else
Cons: Cabin crew seemed less approachable than usual
Pros: Everything Was Just Perfect
Pros: Smooth flight
Cons: I wished I was in business class...
Pros: Food was excellent (Emirates rep helped choose Asian veg per my need description)
Cons: Not applicable
Pros: Staff was friendly and helpful, aircrafts were all comfortable, food was incredible. If I could only ever fly one airline again I would pick Qatar!
Pros: Short flight. Attentive crew
Pros: Great crew and front desk
Pros: Airlines' diligence in arranging an alternative flight in place of the missed connection because the initial departure from JFK was delayed due to technical reasons
Cons: Much ballyhooed A350-1000 has noisy engines rudely interrupting my enjoyment of the entertainment system - may be my seats were too close to the engines. The seats are not all that comfortable though perhaps wider than usual configuration in economy.
Cons: Plane was old seats are not what you expect for the cost and being supposedly business class
Pros: Food was delicious and service excellent
Cons: Slow customs in Honolulu
Pros: The service during the flights
Pros: The service and flight as total.
Cons: No issues.
Cons: No complaints
Pros: Good movie selection, nice attendants
Cons: The 2nd meal was tasteless and didn’t have the ingredient as the name suggested, a Chinese pickled veggie
Pros: Service & price
Cons: Not much legroom for economy customers, limited entertainment & food selections
Cons: China Airlines website does NOT allow you to choose your seat even thought I purchased my airfare well in advance.
Pros: Food was a solid ok!
Cons: They cycled heating and cooling during the flight, but the heating can be a little too much and make the air difficult to breathe and felt really stuffed and dry in the space.
Cons: My Baggiage is extremely damaged which is so disgusting and there is no way to report it
Pros: I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious.
Cons: There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad.
Pros: Well, it got me from Point A to Point B I guess
Cons: You cannot book seats in advance which is fine but one would expect that if you have 3 seats on one reservation, you would at least be seated together - nope 3 window seats all over the plane. Boarding was delayed for no reason. Bags took (no exaggeration) about 1.5 hours to come. And it is a hot mess with no carts
Pros: The fact that I was not able to fly due to ethiad trying to make extra money was something I will Never forget
Cons: No airline has ever treated me this poorly. I hope this never happens ever again to anyone
Cons: Need more leg room even for regular economy seating
Cons: Flight was over hour and a half late. Flight attendant forgot about me and my drink order on board. They didn’t pick up the trash we had to ask for it. Gate wasn’t ready upon arrival
Pros: Fantastic customer service!
Pros: Boarding and the flight itself were uneventful. Departure slightly early and arrival consequently early too.
Cons: Paying for simple tea or coffee? I know a profit needs to be made but come on! I was missed completely by the cabin service the first time, and had to ask for tea on the second. I don’t know when they started charging for tea, but it was unwelcome, cool, and not particularly refreshing. I expect better of BA.
Cons: We never made it to Phoenix with BA
Cons: No seat choice even at check in time.
Cons: Connecting Time
Cons: Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!
Pros: Pleasant steward
Cons: Delayed and waste time at Jakarta airport
Pros: Hard landing which gave passangers a shock.
Cons: cabin not so clean, no foot rest. But crew good service.
Pros: excellent - comfy plane, great service, excellent stuff.
Pros: Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience.
Cons: As always, economy class is getting tighter. But economy here is still better than the western airlines.
Pros: Lie-flat seats in business class
Cons: 4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing.
Pros: Attentive crew. Good communication. On time.
Pros: The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless.
Cons: The flight was delayed by 2 hours and then it was late another half hour for boarding.
Pros: The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone.
Cons: As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha.
Pros: The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it.
Cons: It was early but that was our choice!
Pros: Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick.
Pros: Boarding crew was great and general business class seating
Cons: Flight attendant. Rushed to ask my food during pilot speach. I could not hear both and she gave a very fake appearance smile.
Pros: Amazing in business class
Pros: All the flight handling is fine all the way from Perth up to Jakarta
Pros: I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic.
Cons: The garuda business class lounge at denpasar was disappointing. Food was not fresh.
Pros: Nothing 2 hours late Had to watch commercials on the seat tv screen.
Cons: I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline.
Pros: The flight was underbooked so I had a row to myself. That always makes a happy flight.
Pros: Well organize & very courteous..
Cons: So far no complaint
Pros: More stores are taking US $, there is a small duty free shopping area. These are improvements.
Cons: air conditioning was not working in the terminal. It far too small for the amount of passengers. Connecting flight was delayed for two hours!
Pros: comfort is alright
Cons: no entertainment not even music
Pros: The service of Philippine Airlines have greatly improved. I have flown over 20 international airlines like Singapore Airlines, Thai Airways, Etihad Airways, British Airways, Lufthansa Airways, JAL, ANA, EVA Air, Korean Air, ASIANA Air , LAN Chile, Cathay Pacific, Qantas Airlines to name a few. And these airlines gave good service. The service of Philippine Airlines is good. They just need to add movies in all the regional flights .
Cons: The airlines need to add videos and movies. Without it, the airlines is like flying in the JURASSIC era!
Cons: The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!
Pros: Clean plane. Left on time. A little more seat room than many other carriers.
Cons: Poor selection of movies. Want more light comedy
Pros: New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure.
Cons: The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again.
Cons: got severe food poisoning from the airline food.
Cons: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX
Pros: On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs.
Cons: Our flight was delayed and the seats were narrrow.
Cons: Crew was rude and slow
Pros: This was a 12 hour flight that didn’t feel like 12 hours. They movies and other entertainment was very good with new and older movies that didn’t disappoint. The food was great all the way through to the farewell piece of chocolate.
Cons: The seats on this flight were very tight. I am 5’8 and felt super cramped. The seats themselves were not that bad just small and not a lot of space. If you fly with them don’t expect to kee anything under the seat with you. Also the whole boarding process is a big cluster! There is no real organization to the line or who they are boarding. Make sure you get in the line quickly or you could be waiting awhile.
Pros: The flight waited for us as transit after delay of the firs flight from Munich
Cons: 1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained..
Cons: Food is bad
Pros: on time.
Cons: Paid for and reserved bassinet seat but didn't receive bassinet seat. No one wanted to help. Very disappointed.
Cons: I did not like the food
Pros: Service and hospitality. On dot service with no major delays.
Pros: The crew was polite and did their best
Cons: Connection time was way too tight, Plane was overcrowded, food was abysmal, bathrooms filthy, seats are designed to be as uncomfortable as possible, missing and broken parts, tiny pitch, not usable for work, no place for personal device, freezing cold cabin. Worst transatlantic coach experience I’ve had in years, including budget airlines.
Pros: short, sweet and to the point. 1+ hour flight is usually an easy hop.
Pros: Gaps between seats are very narrow.
Cons: when serving drinks, cabin crew limited to serve liquor only once and it was poor service.
Pros: Nice people and good service
Cons: Not much
Pros: They considered my reguest of vegiterian food.
Cons: I have no complaints.
Cons: Trouble checking in regarding a visa issue?.. no other trouble at the other airports..
Pros: We got there
Cons: Waiting Being moved gates in the airport
Pros: Quick and easy check in and boarding
Cons: Tea treated of coffee... My lifelong complaint against the interchangeability of carafes for coffee and tea. It should not be done! Identify specific containers for tea and do not use them for coffee ever, never!
Cons: It was late.
Pros: The fact the pilot seemed to put his foot down and made up the delay in taking off
Cons: Paying extra for adjoining seats when the plane is half empty.
Pros: Fast and efficient boarding
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