Daily cleaning, installation of cabin HEPA filters on flights from Gold Coast to Hobart
Jetstar has waived its change and cancellation fees on flights from Gold Coast to Hobart. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "Short flight, but they fed us great food, great service, even good wine."
Pros: "the flight left and arrived on time"
Cons: "The crew were lazy & rude"
Cons: "Having back up/extra meals for people with dietary requirements as they may not have been able to request them."
Pros: "Crew were great - happy & fun. Seats 19B & C"
Pros: "The crew was amazing , the seats comfortable abd the food and refreshments very good."
Cons: "It would be better if there was a media screen between Sydney and Perth."
Pros: "Lovely crew especially Heidi"
Cons: "Nothing, all was well"
Cons: "Movie selection could have been better"
Pros: "Everything went well. boarding and check in."
Cons: "Seat spacing: way too close in economy. When person in front puts seat back, could not stand up to get out of seat. Got leg cramps trying to shuffle out sideways stooped over row of seats in front and rear hitting faces of occupants in my row. Refuse to fly on this airline any more until reasonable seat spacing is provided for price paid. Don't like standing up the whole flight because one cannot get into or out of seat."
Cons: "Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience"
Pros: "Overall a good flight"
Cons: "Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working."
Pros: "Friendly crew"
Cons: "Needs vegetarian options"
Pros: "FLIGHT TIME"
Cons: "UNCOMFORTABLE SEATS , NO SEATS FOR FAMILIES TO SIT TOGETHER"
Pros: "Great crew, nice clean aircraft with lots to watch via their streaming service Flight left ontime and arrived early"
Cons: "Food was good but not great"
Pros: "Crew were ok"
Cons: "Food was awful and departed late"
Pros: "4 flights in 2 weeks Melbourne Cairns return & Melbourne Coolangatta return. Great staff induction from Qantas all flights were excellent"
Pros: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Cons: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."
Pros: "Friendly flight staff"
Cons: "Cramped conditions in economy but you get what you pay for"
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "I was very surprised that a short domestic flight offered a free drink and dinner service."
Cons: "My only fault was that they didn’t offer a non meat option on their selection."
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Cons: "Plane was approx 1 hour late"
Pros: "on time, easy flight"
Cons: "overcharged for second bag"
Pros: "Excellent service. Comfortable seats."
Cons: "Nothing comes to mind"
Cons: "i missed mt plane because i i forgot my passport!!!"
Cons: "Seats too cramped and very difficult to get in and out of when the seats in front recline.” Dreadful mid flight snack."
Pros: "Kind, kept us fed."
Pros: "Friendly customer service crew, nice amenities kit, and quick boarding."
Pros: "Fabulous service and comfortable seats"
Cons: "Not applicable"
Pros: "Really nothing."
Cons: "Boarding was slow and people were standing in line for ages before they started to let passengers board. Once boarded, flight was delayed over an hour so we just sat there on the plane. We were sitting in the last row where extremely cold air was just blowing directly at us the entire flight! We asked a few members of the crew including the manager and were told that that's what happens when you're close to the door. It was the MOST UNCOMFORTABLE flight of my life!!! I will never fly Qantas again. They were a complete nightmare and definitely the low point of our wonderful vacation."
Pros: "The food is excellent. The flying attendant is friendly"
Cons: "The plane was very late"
Pros: "747-400, new seats with more legroom. Awesome selection of movies, TV & documentaries."
Cons: "Tray table would not stay up - steward gave me stickers to hold it up."
Pros: "Service was good"
Cons: "Delays are too often"
Pros: "Flew over the Antarctic! Had an empty seat next to me Looking out of the window Good entertainment system"
Cons: "Not offered a drink until I asked on both meal services. 2hr late departing due to airport congestion due to to Qantas over Sydney centric focus. Food was good but maybe a bit sparse Evidence of of cost cutting. Long flight (14hrs)"
Pros: "Thanks Qantas staff members. You all rock! I was seated next to a sick passager and I spoke to crew members from LA to Sydney. They were so understanding and told me to find an empty isle seat like I wanted!! They made my flight to Australia so comfortable! My veggies meals were all on time! Great experience with staff in domestic flights too!!. Flight from Gold Coast to Sydney was excellent. Great service, indeed !!!"
Pros: "Good service"
Pros: "A cut above all others"
Pros: "Awesome service!"
Cons: "Seat in last row very uncomfortable"
Pros: "Dood provided was good. Service was good. Baggage was fast."
Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."
Pros: "Service is great and crew members are very friendly."
Cons: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."
Pros: "Need new planes"
Cons: "Qantas didn't help at all with my missed domestic connection between LAX and ATL. Nothing."
Pros: "Great service, great food"
Pros: "comfortable seats. Okay food. Great entertainment."
Cons: "Flights were almost all delayed. Was told I didnt have to pick up luggage during connecting flight, but did have to."
Pros: "Friendly, helpful and professional crew which which always makes for a better overall experience."
Cons: "The crew seemed to have to spend much of their time as IT consultants assisting with iPads."
Pros: "The crew was lovely. Food was good, but the presentation is not what it used to be. Rushed. Flight was nice and smooth."
Cons: "Plane was a little dated. Boarding the flight in Sydney was a bit chaotic. No fruit like they usually have. Not everything on the menu card was provided."
Pros: "Food off the menu was excellent. Tummy wasn't feeling well so I liked having carb-free options. The Asian salad for dinner and fruit platter for brekkie went down well."
Cons: "Have always booked tickets and flown with my partner. Set alarm to check-in online exactly 24hrs prior to departure as usual and found my partner and I seated in different seats with no available seats to switch. How can this be on an aircraft this big? Thought we might be able to fix it at the counter next day, we headed to the airport early by 3hrs to sort it out. Maybe it was the end of a long day, our flight was close to midnight... Check-in lady was lovely and all smiles but it went downhill from here... No option to sit together and no offer of an upgrade at the counter or at boarding (we didn't ask). Duty-free collection instructions weren't clear prior to boarding ("board as you will and pick up after") and during boarding the staff member seemed over it ("pick up after boarding"). Wouldn't it be easier to advise over the PA so we don't have to ask or if we have to ask explain something along the lines of "you can collect your duty free from the cart after you scan you ticket, prior to boarding the aircraft". The worst part of our experience was the aircraft itself. The plane was obviously very old and tired. My partner's seat kept reclining and wouldn't stay upright (we didn't complain). Rows were so close together that you could smell the person in front's hair when they reclined their chair fully (which they did for the entirety of the flight) and your eyes feel cross-eyed it was so close. The entertainment system was old - we couldn't choose when to watch our movies and as movies aren't the same duration we missed out on a lot of the movies we did want to watch. Finally the selection of movies could've made up for this downfall but it was incredibly limited in selection for a long haul flight. Not sure if it was us but the flight crew also seemed tired and over it too. Luckily we had sleeping pills so we slept through much of the flight but what we did experience wasn't good at all. V disappointed."
Pros: "Serving of food"
Pros: "The efficiency of the process from boarding to disembarkation."
Cons: "The flight was delayed, however I understand this happens in aviation."
Cons: "It's a short 50 min flight, can't ask for anything more."
Pros: "Business class seats require improvement"
Pros: "Safe trip"
Cons: "Better food and choice of drinks"
Cons: "They ran out of sandwiches after only servicing 1/4 of the plane, and they are the only substantial pieces of food to buy for dinner! I was starving."
Pros: "Crew ans eat was both good"
Cons: "on time flight, food selection"
Pros: "Crew were very attentive and polite. Better than Singapore or Air NZ."
Cons: "Self check in was chaos. Labeling suitcases was difficult to do yourself and many needed help. If you didn't follow instructions to the letter the auto reader didn't work. Many were very frustrated including Virgin staff who were clearly run off their feet trying to cope. Scrap the system ."
Pros: "everything from the boarding and check-in process"
Cons: "Seats too close together"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Seats are cramped"
Pros: "Happy crew"
Cons: "Melbourne weather lol"
Pros: "Very nice flight attendant took care of seating problem."
Cons: "Give me the seats I had reserved."
Pros: "Crew were very good professional and provided good customer service."
Cons: "Planes are old"
Cons: "vegetarian meal was a small side salad and soggy. this over lunchtime so was a disgrace for business class"
Pros: "Fast boarding and disembarkation. Good lounge in melbourne."
Cons: "Slightly condescending cabin crew member."
Pros: "I like Virgin Australia -- luggage allowances are generous and it's nice to have a snack."
Cons: "Flight was late, snack was not nearly as nice as on my previous trip (little crunchy snacks instead of cheese & crackers), they didn't want to serve hot drinks but offered no caffeinated substitute (in my opinion, if they are going to halt hot beverage service due to turbulence, they should offer free soft drinks instead, or at least free beer & wine since that would have been offered anyway if the flight had been on NSW time). Nothing major, just not as great as my previous experience with this airline."
Pros: "How fast the process of checking in Munich bags and getting to the plain on time"
Pros: "Good space for economy"
Cons: "Did have to pay for a snack … but hey, its virgin!"
Cons: "Small seats"
Pros: "Love the inclusion of one checked bag in the ticket price. Like the free snack and hot drink."
Pros: "People were nice, and hoarding and disembarking was efficient."
Cons: "My bag got lost, and they didn't deliver it until very late. Also, the taxi driver somehow had the wrong address, so I had to give the correct one to him over the phone after he called me, confused about where he was."
Pros: "Happy to be on last leg. Good crew one of whom told some guests to shut up while she delivered the safety information. I thought that was great that she had the guts and did the right thing. Give her a bonus as we are all taking the delivery for granted."
Cons: "who would you ever satisfy with food on a plane on short flights???"
Cons: "That the flight didn't wait 15 minutes for me to get on it."
Pros: "Entertainment options."
Cons: "Food (a muffin) was pretty basic, especially for an early morning flight."
Pros: "staff were wonderful!"
Cons: "not enough vegetarian meals brought on board for everyone in business class who wants one.... disgraceful for what it costs"
Pros: "The lounge and space on the flight"
Cons: "Bizarre that the passenger across the aisle from me had a ticket to Sydney which had been scanned twice by staff, didn't work, they couldn't work out why and let her on anyway after phonecalls from steward. She wasn't too pleased to be in Adelaide with all her luggage supposedly on the Sydney flight (last minute gate change). Security breach and error!"
Cons: "See above, I was so bored, tired and irritated I can’t be bothered to say if this flight was good or not. Much better than being stuck in the airport and was glad to get to my destination."
Pros: "Happy hour Is great marketing move for us tired working people to start our journey Like flights used to be"
Cons: "Staff attitude on board very poor Overall experience very mediocre Entertainment selection very Asian biased"
Pros: "On time flight"
Pros: "The staff at check in really tried to help my family."
Cons: "The ticketing and upgrading of my families tickets wasn't possible apparently. Also baggages without a baggage allowance was very expensive."
Pros: "Such a comfortable flight. No complaints at all."
Cons: "No entertainment"
Cons: "I was offered a seat near an exit door on the proviso I would help people in an emergency. I assumed this was because I am about 2 metres tall with my shoes on i.e. bit hard not to notice when I am at the counter. I actually got given a seat in Row 25 on an Airbus 321, which is the row in front of the spacious row 26, and row 25 has less kneeroom than the ordinary rows. Uncomfortable trip"
Pros: "pleasant staff"
Cons: "business class seats ordinary and poor food choices"
Pros: "Good smooth flight and fine service."
Pros: "Fast boarding, new aircraft, comfortable seats, flight was on time."
Cons: "Advertised as full service airline but food was lacking, general cleaning between flights not great."
Pros: "The falafel wrap (lightly curry) was delicious"
Cons: "We reserved seats together and there were changed without reason"
Pros: "The entire service is great I'd be happy to pay more for a flight with virgin then any other airline"
Cons: "Absolutely nothing!"
Cons: "Checking in staff insisted that I check my 2nd bag even though it is within the carry-on bag limits."
Pros: "Virgin are consistent"
Pros: "entertainment is good"
Cons: "surely the food can be better than half a muesli bar"
Pros: "Friendly staff, ease of getting on and off the plane."
Cons: "Small nibbles...."
Pros: "Excellent choice of movies, nibbles and snacks suitable."
Cons: "The seat was a little uncomfortable on that plane. Not sure why."
Pros: "From booking to checking in to flights - all worked seamlessly - I would recommend it to anyone."
Pros: "When boarding the plane I enquired about headphones. The flight attendant told me they don't usually give out headphones on my particular flight, however 15 minutes into the flight she walked past and had a pair for me to use. I was really impressed by the level of service and the fact she remembered where I was sitting. Great customer experience!"
Cons: "Received a chewy muesli bar Aussie bikkies wd have been much nicer Thank you"
Pros: "The flights left on time"
Cons: "We will pay extra to fly on an airline with better customer service and assistance for check in, in future. We had a pusher and two little kids plus a baby so having to self check in from the Gold Coast was a nightmare. We only flew virgin to get a direct flight but will change our holiday destination to fly Qantas in future"
Pros: "Cheap - perhaps too cheap."
Cons: "The fact that the food doled out was so small as to be insulting (a hummus pita bread that was in a plastic container actually small enough to fit in your hand); coupled with the fact that to eat actual food or have a drink one had to pay additional. No headphones; poor entertainment choices."
Pros: "Service was great. Best food hubby and I ever had on a flight, international or domestic!"
Cons: "No issues!"
Cons: "tv entertainment,i wish i had realised that there was no TV for the children. ."
Pros: "Love the cheap fares and easy check in"
Cons: "So cramped! No leg room"
Cons: "Service was fast and efficient"
Pros: "Older plane with uncomfortable seat"
Cons: "The seat on the plane was old and uncomfortable"
Cons: "I cannot believe that when I put the table down I could not move & at 80 kg I was by no means the biggest person on that plane!!!!!"
Cons: "It was 1 hr delayed then when boarded there was some technical fault and we were left boarded with door open for about an hour. There was no offer of water or any drink. Seats I didn’t find comfortable. The cabin had significant rattle. Overall a very poor experience in today’s day and age."
Pros: "On time if not ahead of time"
Pros: "Thank you so much for returning my laptop to me. I left it on board seat 4c. Made my day , comfy fast flight"
Pros: "On time"
Cons: "Free food or water"
Pros: "The crew heard this person carrying on and did nothing"
Cons: "Another passenger was rude and disrespectful to personal space in my seating"
Pros: "New and clean aircraft Great staff/crew"
Cons: "Hardly any ice When the people in front reclined their seats I couldn’t hardly move Late as udual"
Pros: "That l got sms messages regarding my flight details and where to collect my luggage!! Awesome"
Cons: "Got charged $120 at the gate as my bags were 7.5kg not 7kg. Blatant money grab."
Cons: "Delayed as usual - luggage check again"
Pros: "Good smooth flight"
Cons: "Flight delayed getting away"
Pros: "It took off and landed"
Cons: "Rude Jetstar staff at Coolingatta found we had 4 items weighing 15.5 kg instead of 14 and wanted to charge us $60 to load a bag on plane. Last Jetstar flight for me"
Pros: "Service on the plane and in the terminal was good"
Cons: "Walking on the runway to the plane was uncomfortable with wind rai and noise"
Cons: "No in-flight entertainment facilities or capabilities"
Pros: "Overall experience very good"
Cons: "All goid"
Cons: "My father passed away this morning, and I couldn’t call anyone to change my flight. The number didn’t work. So I had to purchase 2 new tkts for the 11.30 flight home."
Pros: "It was generally a pretty good flight. Timing was ok"
Cons: "The seats were a bit cramped."
Pros: "The staff"
Cons: "The landing was super rocky"
Pros: "Newer plane, arrived on time."
Cons: "You have to pay extra for everything. Even though it’s an eight hour flight there is no food, drink or entertainment included. They do have screens at the back of each seat but it’s $10 to watch a limited selection. The food and drink are expensive. It gets cold in the plane but you guessed it if you ask for a blanket you have to buy a $20 “comfort pack”. So be prepared!"
Pros: "What did I like... er..... I got home !"
Cons: "Where to begin: 1. The staff. the rudest flight crew i have ever come across in my professional career 2. The flight, well, as always, the flight was delayed for no reason, no explanations, no apologies, nothing 3. Comfort.... the Airbus A321 is a good airframe, other airlines engage seat manufactures with comfort in mind... nope.. not jetstar 4. Food. What food??? Was there any food?? nope.. there was a bag of nuts and some chips... 5. Entertainment. Well, I had fun listening to the cabin crew moan about passengers, so that was entertaining.. NEVER AGAIN"
Cons: "Child behind sitting on floor banging seat and loud devices being used with no ear phones so couldn’t rest"
Cons: "How close the seats are."
Pros: "never fly with Jetstar again ripped off with return baggage cost girl at reception seemed to get pleasure at taking 60 dollars from me for another hidden cost"
Pros: "It was a quick flight, managed to leave 10min earlier than scheduled. Pretty smooth."
Cons: "Seats were very uncomfortable, felt very straight and no real headrest; even though it was a new plane. Quite a lot of families with young children flying, it was the last domestic flight out so expected it to be less children. It was a bit noisy at times."
Pros: "The price of food etc. The norm!"
Pros: "The cabin staff were friendly"
Cons: "Plane was delayed due to excess baggage weight in hull. The baggage had to be unloaded and then reloaded again, while we sat on the tarmac for an hour."
Cons: "Jetstar is a budget carrier so I do not begrudge the additional costs for food, baggage, etc. I do, however, continue to be disappointed with their poor customer service. The service desk had a long line, 4 service representatives ad only one representative service customers."
Pros: "They actually gave us a reason for the delay - plane had not been cleaned the night before."
Cons: "No further updates when revised departure time had past and we were still waiting in line. Delay avoidable and not acceptable for first flight of the morning"
Pros: "kylie the ground staff for Jetstar was brilliant"
Pros: "My seat 12F...."
Pros: "We didn't crash and everything apart from the leg room being smaller was okay."
Cons: "They have taken two inches off the leg room. I know cause my legs now don't fit sitting straight."
Pros: "Not much"
Cons: "NEW check in procedure with lack of instruction Seat spacing and lack of room in cattle class, first seat I have ever had that it's so called upright position actually bent you uncomfortably forward during take off and landing and I used to work in the industry"
Cons: "Hardly any staff, we had to load & check in our own bags. The mechanical baggage belt was initially not working so the lines of people waiting grew. There was no-one to explain what we had to do so we only printed our boarding passes, and didnt realise we had to ALSO print baggage labels, so we consequently lost our place in the queue. NOT HAPPY!"
Pros: "We got everything we paid for"
Cons: "Some of the cabin crew including the manager need to lighten up and smile occasionally"
Cons: "The staff were quite rude I asked for 3 hours for my screen to be fixed so I could sleep. A hostess stepped on my foot an swore and did not apologise or acknowledge anything. The seats were cramped. I will not be flying with Jetstar on an international flight again or local if I can avoid it."
Cons: "Walk from gate 49 to closest exit doors 1.9km, no travellators. Are you kidding me? Never again."
Pros: "Have flown with jet star and I always have a great flight and I really enjoy how amazing the flight crew always are. Will continue to choose Jetstar for my domestic flights."
Pros: "Nice staff and very clean planes."
Pros: "I didn't get to fly as I had 3 brain surgeries in NY in May last year and I got sick and couldn't fly so I rang and no one could help me save the tickets so I'm very disappointed and won't use this app again. I have used this app so many times flying to America and back to Tasmania and this is how I was treated after 4 phone calls begging for help as it was the first trip my son and I were going alone as I hadn't seen him for two years. Qantas paid for my airfares to come home after surgery and I'll stay with them from now on"
Cons: "Just stay away from this airline. One of the worst in the world. Don't care about their customers at all."
Pros: "nothing good to say. Would have rather taken a different airline with a longer connecting route rather than direct with jet star."
Cons: "Payed $90 online to choose my seat, but was denied it at boarding, no refund. the cabin is freezing cold and they make you pay $10 for the little blanket, but actually they deny it to you on board if you didn't pay online (I laughed out loud because that is total nonsense). they charge $4 for the coffee... No big deal. But besides those little details, it's an overall unpleasant experience and even a bit sinister they way they cut corners. They seem to be cutting corners on safety with their taxiway and parking procedures much like Ryanair. I was swiftly reprimanded for taking some perfectly innocent photos of the plane (like every holiday goer does), because the pilot didn't want any 'trouble'. Whatever the reason for that immediately defensive reaction, it's not a good sign. jetstar has a bad record of safety as we all know."
Pros: "They left on time."
Cons: "The Jetstar checkin staff. They are not very friendly. I was a few kilos overweight and I had nothing but grief from them - as well as my purse put on the scales - which added to the weight. I have never had my purse put on the scales before. I ended up having to pay $160.00 Australian for a few kilos. My fare did not even cost that much. As far as I am concerned Jetstar need a watchdog to take this up on travellers behalf. How can a few filos cost that much - when you can book your luggage through for $25.00."
Cons: "Crew , baggage price , food"
Airlines flying from Gold Coast to Hobart have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Gold Coast to Hobart
Masks required on board, masks provided on flights from Gold Coast to Hobart
Social distancing seating
Middle seats unavailable to book on flights from Gold Coast to Hobart
Testing for antibodies, testing for symptoms for flights from Gold Coast to Hobart
Waiving of change fees. Search flexible flights from Gold Coast to Hobart