Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Pros: "Staff helpful and friendly. We got there"
Cons: "It’s a small plane without much to offer"
Pros: "All of the staff are friendly and helpful and is a good flight."
Cons: "It was raining and I don't like to fly in the rain especially landing."
Cons: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."
Pros: "WiFi on board"
Cons: "Still don't like greasy toasties for breakfast but better than butcher muesli"
Pros: "Personable staff"
Cons: "Delayed 2 hours with little info."
Pros: "Flight was late 30 mins"
Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"
Cons: "Flight was an hour late leaving. This caused me to miss the connection in Sydney (even though its gate was still shown as open when we arrived. There were a quite a few passengers booked on the connecting flight but Qantas made no attempt to get us on board it and instead re-booked us for the next flight which was scheduled for 2.5 hours later but, in fact, left nearly 3.5 hours later. Breakfast consisted of rubber egg."
Pros: "Flight left on time, arrived 20 mins ahead of time. And great landing"
Pros: "Qantas kept us informed about a delay and were so reliable on making sure everyone was comfortable with the day."
Cons: "Our entertainment console wasn’t working properly. We didn’t have access to our in flight maps or the majority of entertainment options. This hasn’t happened before but it di but it did mean that it was a long flight made longer."
Pros: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
Pros: "on time, easy flight"
Cons: "overcharged for second bag"
Pros: "Excellent service. Comfortable seats."
Cons: "Nothing comes to mind"
Pros: "The service, helpful attendants the new Meze snack box"
Pros: "QANTAS were excellent."
Cons: "That we missed our connecting flight (not our fault) but they put us on another flight immediately after, so it was all good"
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Cons: "Late arrival 15 min taxi to gate 22 mins wait for bags and$23 yo get to International Terminal. Next time fly via Melbourne"
Pros: "Speed of flight was excellent. Overheard storage was good."
Cons: "Seats impossible to sleep on as they don’t recline enough to stop head from falling forward. Wings on headrest too small."
Pros: "Great support with wheel-chair assist."
Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Pros: "The staff did the best they could to accommodate everyone on a full flight in economy. The passenger in front of me had a failed entertainment system and the staff handled it very well."
Cons: "The leg room is obviously minimal in economy but compared to Singapore Airlines this was cramped and when the seat in front reclines it's almost impossible to find a comfortable position if you're over 5 foot 9! food was below par."
Cons: "Qantas food gets worse each flight."
Pros: "Really nice hostesses. Professional, friendly, interested in travellers. Very welcome when you're travelling home after a long day."
Cons: "Planes are looking a bit tired."
Pros: "Very good service"
Cons: "Food was very average for business class"
Pros: "It was all good, start to finish."
Pros: "I always enjoy the flights that have the in-seat entertainment."
Cons: "No complaints."
Pros: "Flight was straight forward, left and landed on time"
Cons: "QANTAS cancelled my original 10am flight with a text at 5.20am that morning, this stressed me quite a bit as we were flying to Sydney for a wedding that afternoon"
Pros: "Crew were affable and courteous, even if not very attentive."
Cons: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."
Pros: "Short flight . It's ok"
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through CheapTickets.sg on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"
Pros: "The check in process was seamless - we did not queue at all The crew were great and gave us a bottle of bubbles when we landed The food was surprisingly good"
Cons: "The entertainment on board was really disappointing"
Pros: "Was impressed with all aspects of Air Calin. Great staff - nice plan - lovely service including food."
Pros: "Thoughtful and friendliness of the Crews"
Cons: "None that i can think of"
Pros: "The crew were friendly and supportive. The premium economy meal was excellent."
Cons: "The seats were small so the overweight person next to me used up a lot of my personal space."
Cons: "Hot food disgusting."
Pros: "Excellent service"
Cons: "Food was more wordt than in the past"
Pros: "The crew were really very good kind and could not have done more. I have crew members who are patients of mine and I know the stress they undergo and I wa actually very proud of the crew in my section of the aircraft"
Cons: "Not applicable"
Pros: "- The kindness of the crew members - The food - The entertaining aboard"
Pros: "Fog prevented the plane we where to fly out on from landing however planes from other airlines where landing. This lead to a 6 hour delay."
Pros: "Another successful mission with QantasI like the overall experience and the way that Qantas recognise my platinum status it's always a great pleasure to fly to mystically and internationally with Qantas"
Cons: "I think the stream the in-flight entertainment is a bit of a cheat and then I should go back to providing entertainment those messages without a laptop or iPad"
Cons: "No veg option No screen for movies."
Pros: "Nothing! !"
Cons: "Flights delayed for 4 hours. .service poor. .after 14 hours another 25 min waiting on runway. .and 35 min waiting for luggage. Qantas-NEVER AGAIN! !"
Pros: "Lovely friendly staff"
Cons: "Flight delayed"
Pros: "Melbourne has got self check in and bag drop working well....Sydney, take note and passengers be ready for it. That said the ground crew are there to help, but read the signs and don't get cranky if you hey sent back to do what you're meant to. On board, the cheese and cracker snack pack I got was great, nice to see complimentary snacks and drinks being maintained. Onboatd wifi via the app worked well and was actually able to use inflight entertainment on hand held device online the Sydney to Melbourne leg"
Cons: "It was a full flight but there was too much cabin luggage. Ppl had oversized bags and too much of it. Get stricter with the measurements would be my suggestion."
Pros: "Economy X was excellent value for getting 3 seats between 2, best I've ever slept in economy. Plane was late arriving before departure so boarding was late but we did leave and arrive on time. As I had an upset stomach the crew were nice enough to give me extra crackers and it was no hassle getting me herbal tea."
Cons: "Would be nice to have onboard entertainment included"
Cons: "Row 10 seats were extremely cramped. Seemed worse than usual. Was placed in middle seat and was unable to even read a magazine. Hostess saw how cramped I was and commented that I should purchase a x class fare, Perhaps virgin should ensure they supply adequate basic seating"
Cons: "In flight entertainment screens would not work properly"
Pros: "Leg room was great as we had exit row"
Cons: "Body odour of one of the male cabin crew"
Pros: "Larger plane."
Cons: "Stewards missed serving me twice. I pressed call button and was ignored. Kids meal and vegetarian preferences were ignored. Abu Dhabi made all Sydney passengers go through security including full cabin luggage checks twice. Abu Dhabi made me check in the duty free that I bought in Dublin. It was a connecting flight so why on earth was that something I had to do. I could not check in online, choose seats or update preferences. They sat my daughter separately and I was fobbed off in each airport and until Abu Dhabi where the cabin manager took so long I had to ask another passenger to swap. My son was sick as he walked off the ramp and I had to stand and direct people around the vomit for over 10 minutes while staff dragged their feet getting help. I will never fly Virgin with etihad again."
Pros: "Code share with Singapore Airlines made this a fantastic flight from start to finish. Other airlines have much to learn from SIngapore Airlines"
Pros: "Friendly crew who offered to make me a cup of tea and offered me refreshments whilst rest of passengers were asleep. Perfect and just what I needed :)"
Cons: "Tasteless unappetising vegetarian dinner, uncomfortable seats, no duty free shopping offered"
Pros: "6 years. I am old and have been cared for very well."
Pros: "Miss Rankin was on board with me. She traveled to the back of the plane to an empty seat next to me from seat 9F."
Cons: "Couldn't check-in from the kayak app..."
Pros: "Thanks Simone and team."
Cons: "Entertainment choices limited"
Pros: "Overall comfort of both plane and staff"
Cons: "The boarding had not started at the time due 22:25, I went to the rest room and on return the gate was closed for boarding. Staff advised they had commenced removing my luggage from the plane. The plane was still there but they would not let me board.! There was no call or final call or even a personal call with my name., staff said they were not required to do that. Then after pleading with no result, I requested my baggage. Staff sent me to baggage claim 2. There was no baggage, and by that time no Virgin Australia staff in the airport until 3pm the following day. I was stuck in a foreign airport, no luggage, no assistance at all from Virgin Australia to get my luggage, find accommodation, rebook a flight which resultingly cost US$900. I was distraught, the plane was still there and my luggage had not yet been removed and they refused me to board the flight!! The Virgin guy in charge was obnoxious and could not have cared less about my welfare, he personally accused me of swearing and I calmly reminded him I had not once used derogitorive language, that language was from another customer who was also refused to board. I question W that the flight was overbooked? This is not the airline Sir Richard Branson whom I have briefly met in Cairns airport promotes. Pitiful service.!!"
Pros: "Quick and efficient once we boarded"
Cons: "Seats small. One crew member had massive attitude Was getting very upset at Asians who kept trying to switch seats. She was, in my opinion, unprofessional with her comments and was taking it very personal."
Cons: "Flight cancelled with no announcement.Delayed 5 hours."
Pros: "Boarding was quick."
Cons: "Food, especially for vegetarian is not good. All meals come with a bag with hard bread and apple! No Salad or decent desert with meal... AVML food is horrible, tried VML and that too was bad! No snacks like pretzels, chips or peanuts, so for vegetarian only choice is to stay hungry! Crew was not that friendly."
Pros: "Comfortable flight, roomy seats. Smiling , friendly staff. Very helpful to all passengers"
Cons: "Ther is nothing that I didn't like about trip and travel."
Pros: "A cold drink just when I needed it. Thank you"
Pros: "staff were wonderful"
Cons: "Very difficult boarding for my mother with stairs& steps Also no tine whatsoever to drink tea and nutty thing too hard to attempt to rat"
Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."
Pros: "The entire service is great I'd be happy to pay more for a flight with virgin then any other airline"
Cons: "Absolutely nothing!"
Cons: "Boarding was delayed without any explanation, and the staff member at the boarding desk was extremely rude when anyone dared approach her to ask what the hold-up was"
Pros: "Impeccable and attentive service More spacious seats"
Cons: "Crying babies during the entire flight, not that the flight could help it but wish there were more quiet areas for passengers without families"
Cons: "my seat got changed"
Cons: "Plane interior was nauseatingly hot"
Cons: "Lack of signposting/ difficulty of obtaining information about location of terminal for departure. Our ticket had us flying Las Vegas to Los Angeles/Los Angeles to Sydney. Information about appropriate terminal/gate in LA was difficult to find and conflicting resulting in long walks and retracing steps. Would probably make me pay extra & fly Qantas again next time where the change of planes is usually streamlined."
Cons: "No ability to use entertainment unless app downloaded prior to flight."
Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"
Pros: "the plane was only half full so we got to take up a whole row for each of my four family members, it was such a treat. we had travelled from bali in the early hours of the morning and spent some time hanging around darwin airport so we were very tired the extra room was very much appreciated. free light meal was also a nice touch and the free entertainment app was a bonus.."
Pros: "I found my experience with Virgin very good. I don't fly too often. I am over 70 and found both the ground staff and on board so courteous and helpful. Would fly again with them. Take off and landings were so gentle which is something I fear, but they have inspired me to "take-off" and enjoy my life."
Cons: "I could not find anywhere on your website to either cancel the flight or re-schedule for after I'd recovered from a ruptured appendix operation. I won't therefore be using kayak again to book airfares."
Cons: "Nothing really"
Cons: "Chairs were very uncomfortable and normally I don't have any issue with airplane seats. I also used the restroom and there was no toilet paper, paper towels - nothing - rather unpleasant."
Cons: "The flight was delayed with no announcement until the last min as to why. Extremely frustrating when no information is passed on to passengers."
Pros: "Staff were good. Comfortable."
Cons: "Ridiculous boarding."
Pros: "Plane an easy boarding process. Attendant was very helpful when processing our baggage with an interrupting phone we jad to take."
Pros: "The whole service"
Pros: "It was the usual type of flight, no dramas, lovely crew, and fair price."
Cons: "Vegetarian option and hot food very important especially for elderly people."
Pros: "On time departure"
Cons: "Beef dish was mainly rice with insufficient meat or gravy to flavour the rice and there were no vegetables. Entertainment selection was of little choice with documentaries that were not only unsuitable for children but in my opinion unsatisfactory for adults."
Pros: "I could stay in Sydney."
Cons: "Poor communication"
Pros: "They went out of their way to be proactive and helpful with my name was wrong on my ticket. With another airline I may have missed my flight, but due to the employees help I was able to fly no problem. Thanks!"
Pros: "Professional service"
Cons: "Food was not very appetising"
Pros: "Fantastic service!"
Cons: "Delay was not appreciated with a fidgety 2 year old"
Pros: "Staff were friendly"
Cons: "The food was horrible"
Pros: "Friendly staff"
Pros: "Overall great experience"
Pros: "I liked the organisation"
Cons: "The food"
Pros: "Long flight but staff attentive"
Cons: "Baggage at Sydney was extremely slow coming almost an hour !"
Pros: "Overall experience very good"
Cons: "All goid"
Cons: "Child behind sitting on floor banging seat and loud devices being used with no ear phones so couldn’t rest"
Cons: "They lost half of our pushchair and it took 5 days of endless phone calls for them to agree to replace it"
Cons: "This is a review of a different flight I took as titled. I tried to write with a previous link but it did not work. During the flight, I went to the washroom and as I was there, the seatbelt light went on. As I was trying to hurry up to finish, the flight attendant started banging on the door telling me I needed to get back to my seat. I replied I was coming (twice) but she kept banging on the door and yelling that I needed to go back now. This happened about 4 times in 30 seconds. I was moving as quickly as I could. She then proceeded to unlock the door - which I then immediately re-locked. And I replied with that I was moving as quick as I could. She then unlocked it again and opened the door about two inches (while I was still on the toilet) and told me I needed to get to my seat. I said yes I’m coming and pulled the door back. There was some turbulence which is why the seatbelt light was lit - however I have never been on an airline that was so abrasive and aggressive like that. I have never been interrupted on the toilet like that when the seatbelt light has gone on. There is a reason the light is also in the washrooms so that customers know the pilots request. I am still so stunned with that response. After the flight had landed, I asked another flight attendant on the same flight about the airline policies in that situation. She said she was surprised that another flight attendant had opened the door on me and I should talk to the manager on flight. When I went to speak to the manager in hopes of her correcting the behaviour of a flight attendant that may not be using best practices, I was informed it it was actually her (Crystal) that had been trying to get me to go to my seat. She was immediately defensive and stood strong in her belief that she needed me to know that I needed to get to my seat right away and she could not hear my response. She said it was a safety concern and wanted to make sure I wasn’t unconscious in the washroom. I pointed out she would have known I was conscious because I had relocked the door after she unlocked it . She came up with another possibility “maybe you were Asian and couldn’t understand English”. I started the conversation calmly and felt she was very defensive from the start. She did verbally apologize, however it was forced, insincere and followed by why she was “in the right”. I don’t know if the above is inline with Jetstars policies however it’s opposite everything I have experienced on any other airline. I told Crystal she made me feel humiliated and that the experience was mortifying and she dismissed that and said it was a safety concern. I hope that this isn’t a jet star policy and that staff can be told how to deal with a situation such as the above. If it is in line with what Jetstar wants their staff to do I will definitely never be flying Jetstar again and advising my friends and family to do the same. Danica Spencer Dec 09 2017 - JQ201 Flight from Sydney to Auckland"
Pros: "Italy a okay flight"
Cons: "Don't have WiFi connection"
Pros: "Getting to destination"
Cons: "Didn't get the food i ordered. Not even close. Entertainment choices very low. No value for extra cost. Staff would not deal with passengers congregating in aisle for majority of journey."
Pros: "Great staff"
Cons: "Delayed departure"
Pros: "cost effective, good flight."
Cons: "Had to pay $75 for checked baggage, no complimentary drinks or snacks, had to give credit card number multiple times to pay for baggage"
Cons: "Only one problem was the temperature was too warm during flight."
Pros: "Air conditioning, good size overhead vaggage storage"
Cons: "No leg room... so uncomfortable trip...most of us aussies have long legs..i think planes are designed for Asians who are shorter limbed. Will not travel again on jetstar overseas"
Pros: "kylie the ground staff for Jetstar was brilliant"
Cons: "Not only did you cost me one days work, but you also lost my bag and your ground staff didn't care. All she wanted to do was go home. Matt"
Pros: "Flight crew polite and helpful considering it was a full flight"
Cons: "Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure."
Pros: "Flight was smooth and landed earlier than time."
Cons: "Domestic flights don't offer food and entertainment which is difficult for families with children."
Pros: "The plane was not full plenty of room to move to a better seat with a window."
Cons: "No entertainment so was a bit boring plus why pay for seats when they move you to a different anyway."
Cons: "They choose to weigh bags just as we were boarding and as I was 1kg , I had to check in my bag , but apparently it has to go on the next flight. So now I have to wait for 2.5 hers in Sydney for my bag and had to pay $50 for the inconvenience. I would expect this from Tiger not Jetstar"
Cons: "Food was horrendous and staff service was poor considering we were in business."
Pros: "Jetstar is a comparatively budget airline owned by Qantas. We were in Business class from Honolulu to Sydney and that's a well timed flight considering it takes a little over 10 hours, leaving Honolulu at 8:30am and arriving in Sydney at 3:00pm. We normally fly Qantas business for international flights but in this case it's almost double the cost. Jetstar Business doesn't have lie flat beds, it provides wide and comfortable seats and they don't recline very far, but as this particular flight is completely in daylight hours it doesn't matter too much. We will always choose this particular flight because of the combination of timing and cost, so well done Jetstar."
Pros: "Boarding was good and check in!"
Cons: "Dont have any entertainement and dont have usb to charge cellphones!"
Pros: "Almost everything"
Cons: "Lack of room when seated"
Cons: "Return journey of our flight was moved so disrupted our onward flights. Getting in touch with customer services was impossible. Only way is to 'live chat' then they tell you their hands are tied and to speak to the 'refunds team' who don't have a number and will 'be in touch with you'. They won't be. Then outbound flight was cancelled at the last minute. Waiting for a refund........and waiting. If it's a choice between jet star or swimming to your next destination, swim."
Cons: "Flight was cancelled at the last minute. Jetstar doesn't have a customer service line you can call so it was very difficult to re-book. The chat was clunky and not compatable with mobile phone. Then they couldn't refund the extra fees I had paid for assigned seats - that is a "different chat site" though I was reassigned a Quantas ticket and given tickets that had us split up on that flight. They couldn't give me a booking number or anything like that for the Quantas flight either. I will just save the hassle and fly with Quantas next time. Unimpressed with JetStar and their customer service was terrible. Still out the refund money and frankly it is worth it not to have to deal with them again."
Cons: "Had a misunderstanding with a visa waiver for my girlfriend who's is English. The particular hostess that brought it to our attention was quite dull and sour with the whole situation. After about 15 minutes of basically saying she couldn't board the flight, another jet star person came over and quickly ingot Ed us that we could purchase a visa waiver on the spot for 750 baht. Problem solved and his mannerism were far more bright and cheerful. A smile goes a long way"
Pros: "it was on time..."
Cons: "charging for entertainment...no blankets for an overnight 6hour long flight... customer service is just the worse I've seen on an airline. Don't get me started on the baggage allowance surcharges... Still found one very friendly staff at the Sydney Airport though, there is still hope. Get on it Jetstar, get on it."
Pros: "On checking in, they charged us a penalty fee, and then our flight got cancelled at the last minute without any options to get back to the city in time for work. Had to book a last minute flight with a different airline and couldn't get luggage back in time to take it along!"
Pros: "Have flown with jet star and I always have a great flight and I really enjoy how amazing the flight crew always are. Will continue to choose Jetstar for my domestic flights."
Pros: "Due to storms a 1 1/2 hour delay which is understandable until I found a friend on Qantas left on time. Delay on all Jetstar to Sydney and that afternoon but unaccountably Qantas mostly in time."
Pros: "Left & arrived on time -AKL to SYD."
Cons: "Not as low cost as advertised. Hidden costs: pay extra to pick a seat. Any seat. No luggage allowance, must pay extra for 1st checked bag. No complimentary drinks, must pay top price for coffee, water, juice. Airline coffee in paper cup. Credit card or debit only. Toilet use might be free... did not ch check."
Cons: "I obviously purchased my tickets too fast. I missed the hidden check-in option online which is a UX recommendation I have for Jetstar, to make this more visible (particularly on international flight selection). This was my fault, but being charged $160 at the airport to check a 9kg bag in made me feel I was being ripped off and left a sour taste in my mouth towards the Jetstar brand. I'll never fly with them again. Even movies and water needed to be purchased on the flight."
Pros: "Very convenient."
Cons: "Very uncomfortable seats"
Pros: "Nobody told i couldnt bring luggage had to pay extranfee"
Pros: "On time both ways"
Cons: "Paying extra for food and only use credit card not cash Paying extra for entertainment Extra for baggage & seating all these extra costs make the cheaper flight not so cheap!"
Pros: "Aecobd delayed flight in a row. Was on ground 1.5 hours nefore takeoff ."
Pros: "On time, polite, friendly crew. Smooth flight. All good. And good value for money."
Pros: "Attendants grumpy and strict on 7 km carry on baggage. Wouldn't fly with them again."
Pros: "3 Hour delay. Terrible. Many people missed connecting flights."
Pros: "It was quiet. Quick and comfortable waiting for our flight. I enjoyed the meat pie, coffee and service while waiting. I was aloud to have a nap. Felt refreshed. Kayak gave me a great price. I saved $400 for my family flights all up."
Cons: "The flight was delayed by an hour but it was an accumulation of air conjestion towards the later flights. Overall we were able to charge our phones and get comfortable before flying."
Pros: "The smooth takeoff and landing, the staff cortesies"
Cons: "The 5min wait but perfect otherwise"
Pros: "The plane didn't crash."
Cons: "The flight was late. The airline had no problem charging us for every little thing, and I had to pay extra just because my bag was 1kg over the weight limit. The snacks were overpriced and the menu was very limited."
Cons: "plane was half hour late leaving because JetStar does not allow enough time for turn arounds from plane arriving from elsewhere. That said, the pilot did do his best to catch up for lost time once in the air."