|Avg. flight duration||10h 17m|
|Flights arrive in||New York John F Kennedy Intl|
|Flights depart from||Honolulu|
Staff was patient with those not paying attn. Coffee was actually hot.
Food was awful, even for being free. Check in was Disorganized, chaotic, and difficult to follow as NO signs. No FREE entertainment for 9 hour flight.
Crew was excellent. Flight was on time.
Card only payment for snacks was rough because I lost my credit card at the airport before boarding flight. On a 10+ hour flight it was really difficult.
I loved the crew! They were so happy and upbeat. They were attentive and very honest. I appreciate that because sometimes I feel like crew won't say what's really going on to a passenger for what ever reason. It's just a psychology I guess. Not the case here. The woman who waited on me was sympathetic to my diet and had empathy for me. She also gave me a little extra of something they had to ration when first doing diner service. I thought that was sweet. Happy about the blanket provided and pillow
Why on earth would you only offer one choice for a meal??? I don't eat chicken. I feel bad for all the vegetarians and vegans on that flight. Hawaii is a healthy place and should be represented in the meal on the plane. The food was bland and for someone to who doesn't eat a lot of meat it was very disappointing. Furthermore, the fact that there was NO movie on the way there and the in flight entertainment wouldn't work on my computer was really disappointing. Then on the way back I had to pay to watch!? I'm fuming about this. I HATE that airlines are doing this. It is greedy and gross.
Crew was extremely friendly and patient. It was my first time flying Hawaiian and I would definitely fly again. Our flight was delayed at the start, but the crew handled the stress seamlessly! Great guest service.
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