Daily cleaning, installation of cabin HEPA filters on flights from Italy to Melbourne
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Scores according to KAYAK customer reviews
Pros: "The crews were very polite and efficient."
Cons: "The seats were excellent, but the storage and configuration below the Airbus equivalents."
Pros: "Crew were nice and entertainment was ok."
Cons: "Flight was 1hr 40 minutes late and had to catch a bus to the end of the airport to even board. As well as shared terminal gates..."
Pros: "Food, comfort interior, and fast check-in processes. In fact the check-in staff are great and very friendly"
Cons: "Helpful and more smiles will be very useful. Upgrade the entertainment will be great."
Pros: "Good entertainment, tasty food, easy boarding and disembarking"
Pros: "Great entertainment, food, and crew."
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "Good seats in exit row"
Cons: "food was poor seat was too cramped the seat in front of me was broken and kept reclining"
Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"
Pros: "everything about he flight was perfect"
Pros: "We strayed to competing airlines the last few trips, but can't best Qantas for friendly service, inclusive and on time departure"
Pros: "All inside the realm of the expected"
Cons: "Seat was uncomfortable"
Cons: "Travelling with baby/kids/family....not good with this plane, And when asking APPLE JUICE for my baby, they so really PELIT ,only give one glass, i cannot asking 2 glass , im thristyyy n need sweet , coz we cannot bring our any kind of WATER to plane.... I will not fly with qantas anymore...."
Cons: "I tried to change the date and/or the routing for the return flight, but it would have cost more than to buy a new one-way ticket, so I didn't use it at all -- and got no refund."
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."
Pros: "Seat was more comfortable than I had expected."
Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."
Cons: "The flight was canceled, after 5 hours of waiting for updates. So we are still stuck in Sydney."
Pros: "Entertainment - lots of movies"
Cons: "Really unnecessary delays."
Cons: "Qantas food gets worse each flight."
Pros: "Good crew"
Cons: "Poor meals in cardboard boxes"
Pros: "Really nothing."
Cons: "Boarding was slow and people were standing in line for ages before they started to let passengers board. Once boarded, flight was delayed over an hour so we just sat there on the plane. We were sitting in the last row where extremely cold air was just blowing directly at us the entire flight! We asked a few members of the crew including the manager and were told that that's what happens when you're close to the door. It was the MOST UNCOMFORTABLE flight of my life!!! I will never fly Qantas again. They were a complete nightmare and definitely the low point of our wonderful vacation."
Pros: "Business class seats are private and allow for lay flat sleeping"
Pros: "This was the plane flown to and from Brisbane apparently. It's one of the oldest in their fleet. The economy seats were significantly smaller than our flight from Melbourne and the premium economy and business were not as nice either. Really. It comfortable. Crew weren't super friendly but were very professional."
Pros: "Not to much turbulence"
Cons: "Mainly the lack of leg space"
Pros: "Despite the delay in boarding, we were greeted with a smile from the crew. Meal service went well and love the 3 choices of meals offered in economy"
Cons: "Would be nice to check-in for flight on app instead of laptop or tablet"
Pros: "Crew was great"
Cons: "Food was terrible (gave it 1 star because it showed up) and boarding was chaotic"
Pros: "Service was good"
Cons: "Delays are too often"
Pros: "Some of the flight attendants were quite excellent. I appreciate that Qantas still makes available a toothbrush and muesli bars, tho the selection of in-flight snacks has been greatly reduced."
Cons: "Seating is far too tight - of course, Qantas is not the only one guilty of this. If there were a true emergency, evacuating the plane would be nightmarish under the "packed-in" scenario we are faced with these days."
Pros: "Looking out the window."
Cons: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"
Pros: "Flight was on time. Assistant at luggage drop off was very pleasant and helpful"
Pros: "Quick boarding process, good food, and good entertainment selection"
Cons: "My headphone didn't work properly. The left ea side didn't have any sounds and the right side sometimes scrambles."
Pros: "Personnel were very pleasant and helpful. Service was great. Plane was clean and organized."
Cons: "Economy seating is cramped, but I was traveling with my adult son so all was good! Night flight was delayed by almost 2 hours, not fun when there's nothing to do and no place to eat/drink in the waiting area."
Pros: "We had comfortable seats and a pleasant flight. Food was good for airline food. Plenty of water and fresh fruit available all through the flight"
Cons: "Wasn't able to complete on line check in."
Pros: "I had an exit row seat so being tall this was very much appreciated"
Cons: "no problems"
Cons: "Average airline compared to Singapore & MZ airlines"
Cons: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."
Pros: "Premium Economy was a good upgrade for me, it really helped on my way to my destination so I could sleep on the flight and then start my day when we landed. The Movie & Menu selection was enjoyable. This was a good flight with an attentive and courteous crew!"
Cons: "Overall, the cabin could use some updates. Seats feel's very 1980's. The older LCD screens generate a lot of heat and wash out the picture a bit, there are better LED/OLED options for airlines on the market."
Pros: "Smooth and timely flight."
Cons: "The egg salad sandwich."
Pros: "Food was good"
Cons: "Very poor legroom, felt very cramped for an international flight. The infotainment system in my seat, and some others didn't work."
Pros: "It was nice that the flight was not full and we were able to stretch out in neighbouring seats. It was nice that the lights were left low for longer than a night's sleep, as not everyone wants to sleep at the same time on such a long flight."
Cons: "The food service was slow, and refills were not offered as has been the case on many other trans Pacific flights I have been on. Also we did not receive the mid flight snack that was listed on the menu. The meals themselves were not as tasty, varied, nor as filling as those on Fiji Airways and United Airlines. My dinner had only pasta with sauce in the container, with no other vegetable offered. I was still hungry after eating my breakfast, and I was only offered tea, when I expected both a choice of juice and tea."
Pros: "Inflight service."
Cons: "Headsets tend to fail. Is good that more than one were provided."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Pros: "The space and comfort was excellent"
Cons: "Just wanted a few more snacks during the flight. Apart from that everything else was superb."
Pros: "Excellent service from crew with adequate concern for hydration of passengers. Food was very good for airline fare."
Cons: "Seat was not very comfortable and I was able to get much sleep on the 14 hr flight"
Cons: "Seats. Far too cramped, I am 188cm and cannot sit without being jammed up to the seat in front. This sucks when you are young worse when 60+"
Pros: "Food on 1 leg of journey NY to LA was remarkably good!"
Cons: "Staff was miserable, complaining to each other which I feel need not be overheard by passengers."
Pros: "On time flight and very comfortable!"
Cons: "Nothing really"
Airlines flying from Italy to Melbourne have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Italy to Melbourne
Masks required on board, masks provided on flights from Italy to Melbourne
Social distancing seating
Middle seats unavailable to book on flights from Italy to Melbourne
Testing for antibodies, testing for symptoms for flights from Italy to Melbourne
Waiving of change fees. Search flexible flights from Italy to Melbourne