Really great service throughout and the food was really nice. I can highly recommend thank you very much.
The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.
It was very good experience on board to Sydney with SQ.
Service excellent would chose Singapore airlines as my first choice
Once again the meal served was delicious - we got chicken rice
Perfect experience from boarding through to leaving the flight, comfortable and personalised service from all staff, highly recommended
Very slow check in. Food poor and some of the special meals offered were not available. Luggage then didnt arrive and still waiting for news 48 hours later
The male traveller seated in the row in front diagonally opposite my husbands seat across the aisle as soon as the seatbelt sign went off moved across the aisle into the seat in front of my husband for the entire journey from London to Singapore he had his seat reclined and pushed back and the seat touching my husbands knees for the entire journey from London to Singapore. very uncomfortable for my husband.
More Baggage limit Alternative of virtual check in at airport , prefer personal touch with “real person”check in counter for baggage drop
55 min transit, not sure how they planned to make it work
Plane was good. But food was bad and air host was so rude. I will never fly with China Eastern again
The only personel that smiled at all were the flights attendants. Desk agents, lounge people none of them had a smile or even a hello. They were like dealing with dead fish. Again flight attendants were good. All other personnel looked like they didn’t want to be there or help.
Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia
The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off
Price is the main attraction. Staff is OK but difficult to communicate with them due to general lack of English. Food is truly abysmal, the main courses (4) were barely edible. The choices for breakfast served at 5:30 am prior to landing at Gatwick airport were Spaghetti Bolognese or seafood fried rice. Choices offered for all 4 mains were either something rice or noodles. Shanghai airport layover is much too long in a very poorly serviced airport. We were unable to use WiFi; private lounges required cash only payment with no ATM or cash exchange open.
Cheapest option from Gatwick £400 cheaper than Emirates and Qatar. Entertainment no where near as good as Emirates and Qatar, but saved £400 so all good.
Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.
How do you run out of beer after one hour of a twelve hour flight?!
Flight was fine, however we were not able to check in online, this adds to travel stress. Luckily check-in at Heathrow was quick, but we did not get the seats we paid extra for. We paid for a window and 2 aisle seats from Shanghai to Tokyo leg, but they changed us to middle seats. Not good :(
Multiple delays, with no explanation. Caused us to almost miss our connector. The airline made no effort when we arrived in Shanghai to help us make it to our next flight with the same airline.