Pros: "Great seats, great crew."
Cons: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Pros: "Amazing crew!"
Cons: "The seats were not the best and it would have been nice to have a meal other than just a small breakfast."
Cons: "Info system is not that easy to navigate So hard to find a movie"
Pros: "The crew were superlative."
Cons: "The seat folded to a flat bed, yet the boulder area remained raised, making the comfort level for a tall person, somewhat rest cited. My neck really quite sore as a result. Was an old plane tho, and the controls for movies , seats etc were archaic"
Cons: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."
Cons: "We didn't get to fly from SYDNEY to CHRISTCHURCH when we were supposed to!"
Pros: "Crew service, and service at Emirates lounge in Dubai, were outstanding"
Cons: "I cant cause im still at quantos waiting for them to find my god damn bags!"
Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Pros: "Modern spacious plane, on-board experience all fine. Flat beds in Bysiness are great."
Cons: "Boarding is shambolic - no signs, no announcements, first class passengers get herded into a large pen with the others , which leads to no reliable priority boarding. Flight was delayed 25 minutes (advised by kayak not Emirates); no acknowledgement of it - departure boards never reflected it, no announcement."
Seats were not comfortable and touch free remote wasn’t working.
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Pros: "Crew AMAZING. Service was impeccable. Food and wine were interesting and varied. Absolutely amazing comfort."
Cons: "Media choices were not interesting to me. Used my own device instead."
Cons: "Qatar’s food is great! Feels like five star dining. Attendants are helpful and friendly."
Pros: "Seat was comfortable and entertainment selection was good."
Cons: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Cons: "Boarding process, in-flight entertainment (movie selection not good), and no wifi in flight :("
Pros: "Q-suites are fantastic."
Cons: "Boarding was a mess. Premium boarding line was tied up by economy passengers and ground crew did not turn them back"
Pros: "The Service is always great, entertainment system is great and the food is even good."
Cons: "I liked everything!"
Pros: "qatar airways"
Cons: "serving alcohol to passengers more than once is disturbing the passengers on the side"
Pros: "Not much. Incoming flight was late then turn-around was ridiculous."
Cons: "We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money."
Pros: "I was able to sleep"
Cons: "Making sure there was a vegan food option and the crew knew."
Pros: "The crew did well/"
Cons: "More information prior to boarding as to why we were 2 hours delayed."
Pros: "Yogurt and breakfast muffin were a nice surprise on our 3 hour flight. Seat space was not too bad."
Cons: "Would have liked an offer for more water."
Cons: "Planes could have been time Half way on the trip they cancel my plane had wait 4 hours late which means I had 12 hours fly from Tass to Towsviile"
Cons: "The air pressure in the plane not good causing significant pain I’m my ears"
Pros: "Entertainment."
Cons: "I had three flights with Virgin Australia, all to get to and from Sydney and to and from the US. ALL THREE FLIGHTS WERE DELAYED, one even being a 2-3hr delay, and compensation was only $8 AUD voucher at the airport - just enough to get coffee! Excuses were made due to weather, some say it was due to staff. Never will I fly with them. Disorganized and never on time."
Pros: "Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home."
Cons: "Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip."
Pros: "Coach seats are pretty comfortable. Crew announces for people to put their seats up when meals are served. Entertainment chicles were solid."
Cons: "Some crew members were aloof. Service was ok and very dependent on which crew member it was"
Pros: "Happy hour Is great marketing move for us tired working people to start our journey Like flights used to be"
Pros: "Crew was great; super easy boarding process; flawless take off and landing."
Cons: "N/A"
Cons: "Luggage Fees out of Croatia despite my One World Status were a big surprise!"
Pros: "Great comfortable aircraft they use and the best is that it leaves from FLL"
Cons: "BA is the worst airline ever I seen in my life. I will never fly with British Airways again! Never!"
Cons: "Daylight savings. Wrong time. Missed flight. $450 to rebook new one-way. What a nightmare!"
Cons: "Missed my connection to Amsterdam in London because flight was delayed in New York. Flight from Amsterdam cancelled the night prior to departure. Rebooked on a flight that was highly inconvenient. No compensation from BA for stress, inconvenience and wasted time."
Cons: "Planes definitely don't give you much room, but this was a short flight."
Pros: "Attendants were courteous and the food was good."
Cons: "The entertainment and info system was small and not clear."
Cons: "Super tight seating on the plane. Terrible customer service at checkin in Lanzarote. there was a weather issue the day prior and hundreds of travelers were stranded. The baggage belt was backed up and therefore the staff couldn’t check in more travelers. This, we learned, not from the staff, but from walking around and noting the stacks of luggage etc Far better would have been for them to inform the 200 or so people that were waiting in line for 1 hour. You must pay for anything on the flight. A small bag of peanuts or such would be nice."
Pros: "very comfortable but because it was not a full flight"
Cons: "Rear business class seats don't recline much. Crew are surly! About what I expected. Not the airline I choose when I have a choice."
Pros: "Business class I’m comparable to Cathay Pacific."
Cons: "No special que for Business class passengers when boarding the plane"
Cons: "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
Pros: "Cheap ticket fair Crew somewhat friendly despite extremely limited language skills So many empty seats( you will find why below) despite Chinese festival. Boarding to aircraft easy, especially child friendly at SFO. SFO staff quite friendly, at least ours."
Cons: "Overall comment: It’s supposed to be international flight but I and my family, all US CITIZENS had to check in at SFO in the beginning where the staff was very helpful n did her best n told me that I would have to claim baggage one time in China. We had to claim baggages at Qingdao n drag to find hotel with one security guard’s broken English helping me for directions to potential hotels- no help at all otherwise. In the morning, we checked in with all baggages at Qingdao but they refused to do it all the way to KTM. Very very rude n unfriendly staffs. At Kunming, we dragged all baggages with our tired kids n checked in for the third time in one outbound flight n almost had to go through baggage check for lithium battery with the fact that it was the same baggage passing security in SFO then Qingdao and having no lithium inside. It followed a very very painful scrutiny n security which involved my 10 year old, a lot part of which seemed inexperienced n unnecessary. They took my daughters portable charger simply because it was wrapped with fancy tape"
Pros: "New plane. Airport at LAX and Shanghai clean."
Cons: "Bad food and lost my luggage with all my cosmetics and shoes When I asked for different food they said that was all they had. They told me they had 24 hrs to find my luggage."
Pros: "not much CE at their usual"
Cons: "we had no choice of food on both planes and ended up with pork for breakfast. they also couldnt transfer our bags we had to recheck on both outbound and return flights"
Pros: "The airplane was nice and new, the crew was nice and diligent, and the food was better than last time."
Cons: "The seat wasn't the most comfortable and my seat was hurting half way through."
Pros: "Free wifi"
Cons: "Cost of emergency aisle seat. It was $200! I wasn’t going to pay that when my return flight was $600 in total. It was silly that the entire aisle was free for 14 hours but they wouldn’t let anyone sit there. Especially tall people like me!"
Pros: "Food, service on board"
Cons: "Im not realize that my luggage is not direct to nagoya, so i need to claimed my luggage, re-check in and imigration in shanghai. I just have 2,5 hours to do all stuff. Thanks god i make it to onboard in time with help other passanger that let me do immigration check first."
Pros: "It saves so much time getting to Toowoomba. The flight crew are friendly and you get a complimentary snack pack and drinks - unlike so many domestic flights these days. It's rarely full so you can normally get a row to yourself if traveling alone."
Cons: "The seats aren't the most comfortable - but no airline really is. It's a small plane so it is extra noisy. If you have noise cancelling headphones, wear them! It will make such a difference."