Food and roominess were better on other international flights I’ve been on.
Food and roominess were better on other international flights I’ve been on.
This flight was delayed approximately 4 hours due to bad weather in HNL.
The flight was cold. The entire time, the food was nothing more than a cheese hot pocket. They wanted to sell everything else midway during the flight. They said that we were landing in a half hour and then added that we had to return to Honolulu, but gave no reason why. I was so scared I was crying. I didn’t know until we landed that it was because of an unruly passenger that we had to turn around. The crew was very cold about it, and we had to wait in the airport where they gave us snacks, which was nothing more than a bag of pretzels and a fruit juice
Flight delayed then cancelled then gate changed two times then baggage lost.
The plane is extremely loud and there’s no place to charge devices.
Not great to be very honest. Our flight was delayed after we sat at the airport until 15 minutes after we were supposed to leave . We were then notified the plane was being worked on “and the parts were out in the ground and still not finished .” Even though the work started the evening before and they knew it wasn’t fixed. . Then we were told it would be a 1:15 pm boarding time so we waited then at 1:45pm we were told it would be an 11:15pm boarding . It was changed to and 3:55am boarding the next morning . We lost out on a day in Hawaii and a night of our VRBO rental.
Safety record impeccable and important since flying many hours and thousands of miles over ocean.
Love the food service and attentiveness of the crew. Could have wi-if on flight
Seats on second leg from Hawaii to Tokyo would not recline. 9 hrs is long in total upright position.
Apparently the computer systems were down, so I wasn’t able to check in 24 hours in advance, despite multiple times on the app, the website, and by calling. Then I arrived at the airport and wasn’t assigned a seat right away. I had to wait until I was at the gate and waited about another hour for an agent. She was nice to give me a “free upgrade.“.
There was a group of school age passengers that were very loud and unruly with their chaperones were no where to be found.
Boarding was unorganized. They expected passengers to ask people to move their assigned seat they paid for in order to sit together. The seats even in comfort are smaller than other airlines and the flight attendants appeared not to be well prepared
United business class just sucks. There’s no reason to go business class with United. This time there were no screens. Boarding is ridiculous, always. The pull-out table was broken. The female crew members were very nice. The male crew member liked to listen to himself talk on the intercom. And gives his stupid comments on almost anything.
The WiFi didn’t work and the seats are too close together. Very uncomfortable.
Two flights,both poor. No entertainment. Cramped and uncomfortable seats, little space, the rest was OK. Staff were acceptable good.
I was told we'd have a hot breakfast option in first class, so I chose not get a hot breakfast. It was a very strange meal, but the fresh fruit was very good quality. Service was excellent from ORD to ELP. No service from MBS to ORD, not even water. However, when flying American from FNT to ORD, which is a shorter flight, they at least pass out snacks and offer water.
Last minute gate change nearly caused us to miss our flight. Change was not announced or displayed in the main board at the old gate. Terrible communication. When we landed we had to wait 20 minutes because there was another plane at the assigned gate. Not the crew’s fault, but adding 20 minutes to a 45 minute flight sucked.
We were delayed an hour leaving Munich (No fault of the crew). They kept us posted on the status so we knew what was going on, but as a result we missed our connection in Chicago and the communication on connecting flights was pretty poor as we disembarked. It was already stressful and some of that could have been reduced by better communications about where to find transfers, etc.
One problem, but a serious one - the plane is built with electric windows that tint dark to reduce light. Sitting next to the window is VERY UNCOMFORTABLE as it emits so much HEAT in the face when tinted.
So so. Terrible aircraft choice for that leg of the flight.