Pros: "Quick and easy service. Very friendly and polite."
Pros: "Lovely friendly staff"
Cons: "Flight delayed"
Pros: "Melbourne has got self check in and bag drop working well....Sydney, take note and passengers be ready for it. That said the ground crew are there to help, but read the signs and don't get cranky if you hey sent back to do what you're meant to. On board, the cheese and cracker snack pack I got was great, nice to see complimentary snacks and drinks being maintained. Onboatd wifi via the app worked well and was actually able to use inflight entertainment on hand held device online the Sydney to Melbourne leg"
Cons: "It was a full flight but there was too much cabin luggage. Ppl had oversized bags and too much of it. Get stricter with the measurements would be my suggestion."
Pros: "pleasant crew"
Cons: "food choices in business class ordinary"
Cons: "Row 10 seats were extremely cramped. Seemed worse than usual. Was placed in middle seat and was unable to even read a magazine. Hostess saw how cramped I was and commented that I should purchase a x class fare, Perhaps virgin should ensure they supply adequate basic seating"
Cons: "In flight entertainment screens would not work properly"
Pros: "Little interruption from pilot"
Cons: "Simon and His team were wooden and lazy."
Cons: "We were booked with a 45 min layover between flights, however they offboarded us and said that the minimum booking run is 1 hr required. Poor on Kayak end."
Pros: "I didn’t die"
Cons: "Where’s the coffee? What about a proper snack? Why are the stewardesses so grumpy?"
Cons: "That the flight didn't wait 15 minutes for me to get on it."
Cons: "I am very dissatisfied with virgins service as described above I will certainly be telling all about that and I will likely transfer my velocity membership to qantas upon return to Australia If you want me to yell you how you could have improved your I have many ideas but I’ll slso say you won’t be getting them for nothing !!"
Pros: "The service from the crew was great."
Cons: "I’m vegetarian, the Meals offered were really bad and i was disappointed that I wasn’t offered some of the more appealing vegetarian options that were available for the rest of the passengers"
Pros: "We arrived in Adelaide"
Cons: "Having to wait in a massive line for an hour to check in our bags after landing in Melbourne from a Virgin Australia international flight - there should be a special counter for guests who are transferring."
Pros: "Crew were great and looked after us"
Cons: "Seats a bit small but better than some."
Pros: "The lounge and space on the flight"
Cons: "Bizarre that the passenger across the aisle from me had a ticket to Sydney which had been scanned twice by staff, didn't work, they couldn't work out why and let her on anyway after phonecalls from steward. She wasn't too pleased to be in Adelaide with all her luggage supposedly on the Sydney flight (last minute gate change). Security breach and error!"
Cons: "Going Melbourne delayed nearly 1.5hour Back home Brisbane another nearly 1.5hour and gate change a few times Very very bad experience"
Pros: "Virgin are usually one of the most competitive, efficient and pleasant airlines to fly."
Cons: "Plane delayed for over an hour with minimal updates. We finally boarded when we ought to have been arriving. A regular ipdate would have helped managed things at the other end better."
Pros: "Cleanliness, friendliness of stewards, seats."
Cons: "a more substantial breakfast snack would have been nice and then the option to select meal type. I left the supplied cookie as I am vegan."
Pros: "The leg room in the seats was great. Also the attendants attitude has led me to rate my trip 5 stars"
Pros: "they eventually returned it"
Cons: "they lost my bag"
Cons: "they lost our bag on a direct flight, how can they do that? when we got there they only have an agent who told us to contact virgin airlines in melbourne!!!"
Pros: "The staff were lovely."
Cons: "The flight was delayed by two hours, the earphone jack only worked through one side."
Pros: "Everything was great. On time and very nice service Thanks"
Cons: "Really tight seating. My knees hit back of other seat."
Pros: "A cold drink just when I needed it. Thank you"
Pros: "The crew were excellent and the plane very comfy."
Cons: "I don't understand why we had a 4hr 40 min flight plan which went way up the Australian coast instead of going in a direct line from Melbourne to Christchurch, when the ticket noted about a 3hr 40 min flight time. If you can enlighten me that would be appreciated."
Pros: "Free drink and snack Courteous service Arrived on time Free registered luggage"
Pros: "Departure lounge isn’t a 5 km hike from the street! Plane seems to have more leg room, onboard snack. Generally an easier package"
Cons: "Can’t think of a single thing!"
Cons: "Flight cancelled, then booked by Virgin without consultation, onto a flight via Sydney that would take 6 1/2 hrs to get there, had to request another flight but still lost most of the day of my holiday, plus left with many phone calls re change of rental car, arrival , parking bookings, and no compensation and then stress when I got to the airport and was told that despite being "booked " on the much later flight, now I might not actually have a seat. I had to wait while attendant at counter tried to find seats and only watch as they were taken by someone else several times. So unnecessarily stressful and misleading. Lost my original seats, had to sit separate from my companion, and no real concern by Virgin about their impact on customers' plans. Last time I flew, the plane was cancelled, and we had to wait hours for another one in the terminal, so I missed the body corporate meeting that was the ONLY reason I was flying to Brisbane, paying for overnight accommodation and car rental and flight and I MISSED it. Huge cost for NOTHING, as despite driving straight to the meeting, it was just finishing. Whilst at the airport trying to fly home, I heard another Virgin flight cancelled , again due to "unscheduled maintenance". Seems that maintenance and mechanical problems are common and way more common than they should be. So that is a big worry!"
Cons: "I didn't like seeing the build up of food and small rubbish in the seat tracks in front of me on both trips, there and back. It was revolting. Clearly the company vacuuming the carpet doesn't bother doing the job properly and doesn't take the time to look from the window seat position. Shocking indeed."
Pros: "Speed of service and willingness to help"
Pros: "The flight was good. On time. Friendly crew."
Cons: "Bag drop check in was terrible. So slow. Boarding wasn't efficient"
Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."
Cons: "Boarding was delayed without any explanation, and the staff member at the boarding desk was extremely rude when anyone dared approach her to ask what the hold-up was"
Cons: "Nothing really"
Pros: "Virgin is always well organised and the flights kept to time. The staff were very helpful and I had a comfortable trip"
Cons: "No complaints"
Pros: "Flight crew were lovely."
Cons: "Got told to "sit back down and don't worry" when our first flight was delayed, after I asked the lady at the gate that we may miss our connecting flight. She put other customers on different flights to make their connections, but when I approached was denied, and ensured we would make out next flight. Missed the next flight and had to wait another 3.5 hours for the next flight, even after explaining the situation to a gentleman at the customer service desk, he said he could not help us, and gave my partner and i am $8 food voucher while we waited as a 'sorry'. Then on the way home another 30 min delay. horrible first experience flying, Was very disappointed in the customer service & missed my brothers wedding. I should have booked Qantas instead of Virgin."
Cons: "Flight was very bumpy, and the air inside the plane was stuffy. I felt nauseated all the way through from take off to landing"
Pros: "Agent service"
Cons: "No entertainment"
Cons: "I paid $65 for a seat with extra legroom, 13F, but at the airport found that I had been moved to 8A. Couldn't get my seat back, so spent 25 minutes on the phone to Virgin Australia today getting a refund."
Pros: "Food & service fine- no complaints"
Cons: "Perhaps food could be better"
Cons: "The only vegetarian food option contained gelatine, and when I asked for something different, I was told that they 'don't do that'. However, when a couple asked for something different for religious reasons, they were given another meal. I have been a vegetarian for 16 years, but apparently ethics means nothing when compared to religion. Staff were not sympathetic at all, and we went without a meal, after paying a lot of money for the flight, and checking in advance that there would be vegetarian food. Gelatine is not vegetarian."
Pros: "It didnt happen so not much"
Cons: "They cancelled the flight and didnt tell me. The only reason i knew is Tripcase sent me a notification"
Easy quick flight. Saab plane very small
Cons: "Flight to go on time"
Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."
Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"
Pros: "The sense of really flying!"
Cons: "Some of the turbulence."
Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."
Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""
Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."
Pros: "Beautiful polite and professional ladies air hostesses"
Pros: "Easy check in"
Cons: "Crew didn't come around enough with water"
Pros: "I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan"
Pros: "great flight - fast and easy."
Cons: "it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine."
Pros: "Quick check-in"
Cons: "The whole terminal is budget. Hardly any seating once you go through to the gates and its a 7-minute walk back to the food court. Nowhere to charge phones. Nothing complimentary on the flight so if Virgin or Qantas are around $20-30 more, do it!"
Pros: "Perfect landing!"
Pros: "We were surprised when we boarded the plane that we were flying with the new dremliner. The boarding was extremely efficient. They provided us with free movie too on board."
Cons: "Not customer friendly at all. Arrived after traffic delays at 7:26 told bluntly that the gate was shut. people before and after us were told the same and we were rebooked on flight at 2:40. Ask me again later when I’ve actually flown with Jetstar, although I’m not optimistic that it will be a great experience."
Cons: "Two hours delayed on the way. Four and a half hours delayed on the return flight. No explanation or apology for either leg."
Cons: "Everything....no food, no entertainment"
Cons: "Kayak and Jetstar should tell customers on line ahead of booking what the additional fees will be and offer the option to add those fees to the ticket price at the time of online reservation. It is a pain in the ... to be in a foreign country trying to use your iPhone to deal with these last minute charges so it is not at the airport counter last minute which they double the fees by the way (if you wait until you're in the airport)! Leaves a bad impression of Kayak and Jetstar. Lesson learned the hard way. Won't happen to me again. Buyers beware!"
Cons: "1 hour delay on take off"
Pros: "Considerate crew on the plane."
Cons: "Took us 3 attempts to send our 23kg luggage through automated stations due to multiple issues. We did not receive a gate number on the departure boards until 5 mins AFTER we were suppose to start boarding according to our boarding pass, so we had to rush through the airport to make the plane on time. Once we reached the gate with only minutes to spare Jetstar brought out a scale and decided it was time to weight the carry on luggage, anything over 7kg then had to be checked, no opportunity to move items into the bags already check that we had already paid for. Any refreshments on the plane had to be purchased seperately, cheap as!! This experience just felt like they were trying to take your money at every turn. Treat the service like a taxi, point A to point B only and KNOW THIER RULES before you show up otherwise the will screw you over."
Pros: "Charge for an extra 2 kgs = AUD50. Pretty average customer service if not slightly shoddy. Reminds me to avoid budget airlines. Cabin crew officious"
Pros: "Friendliness of the staff."
Cons: "Lateness of flight"
Pros: "Great staff"
Cons: "Delayed departure"
Pros: "because I fly a lot in the US, I actually thought there was more space on the planes than we usually have here. I also don't mind not having food for free since we don't usually either. beverages would be nice, but since we were able to bring our own through security in Australia, it didn't bother me. Compared to most airlines in the US, it was great. Much more efficient as well. Even though we had to pay extra for luggage, there was tiered pricing by weight and it was still cheaper than most carriers in the US."
Cons: "Jetstar is a budget carrier so I do not begrudge the additional costs for food, baggage, etc. I do, however, continue to be disappointed with their poor customer service. The service desk had a long line, 4 service representatives ad only one representative service customers."
Pros: "Customer service was great.Flight was on time and the weather was good for a day and a half"
Cons: "I did not like it when i got to the airport up there at 7:15 pm and when my Brand new suitcase came around on the carousel it had 2 smashed handles on it.I Reported it straight away to the people in departures.The young guy their gave me a number to ring, which i will be doing tomorrow"
Cons: "Awful service, took a booking from Melbourne to Aukland and cancelled 5 hours later. Offered no alternative or option but to leave our trip. Completely destroyed our travels which we saved years to accomplish. Avoid these (JETSTAR) like the plague, unless you want an incompetent airline to wreck your traveling. Words really cannot describe our feelings towards our treatment and lack of any empathy from the airline, who took a booking and then cancelled it in record and and said there is no other flights! Thanks for that - never again."
Cons: "Ended up on a Jetstar flight on a codeshare arrangement with our booked airline Qantas. The journey didn’t start well when our bags would not scan through the self serve checkin as we had not booked direct with Jetstar. We then asked for an aisle seat, but this was refused - the “customer service” assistant advised we should have paid extra to pre-reserve a seat (a no cost option on Qantas). Then when we entered the plane we found that both adjacent aisle seats were in fact vacant. Food was an additional cost item - on an 8 hour flight. Those unlucky enough to ask for a meal late found that there was nothing left for them. Entertainment was also an additional cost item - when paid for the selection was extremely limited, the system slow. The entertainment froze up requiring a reboot. Though not the airline’s fault, the person behind was very fidgety, making it very uncomfortable for anyone sitting in front of him. If the seats were slightly further apart we might not have had that experience either. All in all not the best, given that we had booked with a full price airline and ended up on a budget airline instead."
Pros: "They actually gave us a reason for the delay - plane had not been cleaned the night before."
Cons: "No further updates when revised departure time had past and we were still waiting in line. Delay avoidable and not acceptable for first flight of the morning"
Cons: "I didn't check in my bag, didn't bother to weigh it. They weighed it at boarding and it was too heavy (my bad, I probably should have checked) and had to be checked in. My gripe is that they made me pay $60 even though my ticket included a free piece of luggage. Their argument was that I didn't use that facility at check-in and therefore waived the right to that piece of check baggage."
Pros: "Plane delayed missed connection had to spend night in Melbourne"
Cons: "Lack of legroom."
Cons: "Plane left an hour late"
Cons: "They choose to weigh bags just as we were boarding and as I was 1kg , I had to check in my bag , but apparently it has to go on the next flight. So now I have to wait for 2.5 hers in Sydney for my bag and had to pay $50 for the inconvenience. I would expect this from Tiger not Jetstar"
Pros: "Boarding was quick"
Cons: "Shame the staff were not more friendly, I took my rubbish to find a bin and the flight attendant expressed her annoyance and me. Asking her where I can put it. They don't smile and when you asked a question they treated me like I was a nuisance"
Pros: "Arrived safely, flight quick. Staff friendly"
Cons: "Price so costly for a quick trip for family function"
Pros: "Polite staff well organized"
Cons: "My flight was 45 minutes late Absolutely no room when seated"
Pros: "Efficient on time departure and arrival. Good inflight entertainment"
Cons: "Credit card only for purchases without advance notice is a bit ordinary"
Pros: "It was a good flight, good pilot"
Cons: "The flight was delayed It is a 7+ hour flight I think you could offer some snacks and coffee or tea for free At least one good movie for free Every airline I've chosen to fly with does it but Jetstar It was quite disappointing"
Pros: "Due to storms a 1 1/2 hour delay which is understandable until I found a friend on Qantas left on time. Delay on all Jetstar to Sydney and that afternoon but unaccountably Qantas mostly in time."
Cons: "Change in Jetstarflight times messed up our other connections and we had to stay in Melbourne 2 extra days (at our own expense) to avoid the a 12 hour layover in Sydney on the "next available flight" that was offered instead. Seats were very uncomfortable (especially the headrest), too close together, and mine didn't recline. There was a lot of turbulance, unlike any I had ever been in before. The plane seemed to be shifting left and right instead of up and down. The temperature varied from too hot to too cold."
Pros: "The smooth takeoff and landing, the staff cortesies"
Cons: "The 5min wait but perfect otherwise"
Cons: "Flight delayed out of Adelaide. Terminal 4 at Tullamarine is badly designed - drop of/fpick up long way from booking in and gates long way from booking in area. Disembarking on to tarmac in pouring rain unpleasant - no umbrellas"
Pros: "I like the Punctuality and the way the plane was loaded- very efficient Plane was very tidy and clean"
Cons: "The menu is mediocre as far as the snacks are concerned. More imagination needed"
Pros: "Slightly clean"
Cons: "This is the worst of budget airlines. You check in, instead giving you a head up on all the concern, I have to go back to the customer service 3 times. My recommendation for people in Australia is to fly Virgin Australia, and skip on Jetstar and Qantas."
Cons: "Ground staff attitude, very inconsiderate, we thought that being an international flight , we were entitled to checked baggage so did not include that when we did booking. Found out at the airport that we did not have any checked baggage allowance. Although we explained that this was an error as we were under the impression that checked baggage was always included for international flights they were very in considerate and made us pay $ 320.00. Will inform everyone to avoid Jet Star airlines when they travel."
Cons: "plane was half hour late leaving because JetStar does not allow enough time for turn arounds from plane arriving from elsewhere. That said, the pilot did do his best to catch up for lost time once in the air."
Cons: "Flight was delayed by 35mins. Seats very crowded, we all had to get out of our seats to let the window passenger in and out. No screens on seat backs, lucky I had my iPad and could listen to podcasts in the 3+hr flight."
Cons: "it delay too late at night. Others services were very good"
Pros: "Extra leg room seats"
Cons: "Lack of movie choices"
Pros: "Friendly cabin crew, no frills but nice and relaxed."
Cons: "Long walk to the boarding gate in Melbourne, poor design by Melbourne airport having check-in so far from the departure gates without travellators. Could be an issue for people that are less mobile."
Cons: "Seats have no lumbar support. Uncomfortable"
Pros: "Great people , completely happy with my trip ' ! Thanks jets star"
Pros: "Crew were friendly and cheerful."
Cons: "Crew were not aware I had a starter plus package which included a food voucher. This often happens with Jetstar and is annoying when you have paid for the extras. Also flight was delayed and I had to make a connecting flight. Would have been good if crew ensured people did not straggle when boarding with the appropriate announcements."
Pros: "It was shortish"
Cons: "Used Qantas frequent flyers for this flight, the booking reference wouldn't work to manage the booking via Jetstar or Qantas so unable to select seats etc. We were allocated the 2 worst seats on the plane basically in the galley next to the toilets and no window. Unable to sleep or relax due to the seat constantly being knocked by passengers going to bathroom or sitting on the arm rest and when that wasn't happening the fight attendants chatting away behind us sounded like they were inside your head you were that far in to the galley. Wouldn't pay for this flight."