Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
Best airline ever for economy
Pros: "The crew professional and friendly"
Cons: "The food was rather bland and did not live up to my expectations"
Pros: "Crew , amenities and food"
Cons: "This time Singapore Airlines Staff seem to be not so helpful. Previously they were happy to help with smiling face and approachable immediately. This time in spite of asking for help in the cabin no one turned up even after multiple requests. I could only get help when someone one walks next to me."
Cons: "The seat covers looked worn and dirty. Needs an upgrade."
Cons: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Cons: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Cons: "The toilets were a little unsanitary."
Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Pros: "The Staff was very friendly."
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."
Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."
Pros: "Cabin crew was top notch - even in coach they could not be more accommodating and customer friendly. US airline flight attendants don’t even come close to this team that truly serviced the cabin for 8 hours continuously without the typical hiding in the back of the plane and chatting. Very encouraging that genuine care in the air is very much alive and well on Singapore Air! I will fly them every chance I get!"
Cons: "That my flight had to end and I know my next US airline flight won’t come close to this kind of experience! Air travel doesn’t have to be a cattle herding process with peanut treats on cross country flights - shame on the US carriers - I strongly suggest they fly Singapore Air to see what true customer service feels like!"
Pros: "Spacious economy class seating and great service"
Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."
Pros: "The trip was uneventful, with the usual excellent service."
Pros: "Very good service"
Cons: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Cons: "Expected to have more indian movie choices."
Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Pros: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Cons: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."
Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pros: "Service was nice."
Cons: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Pros: "everything are okey"
Pros: "Helpful crew. Full food service!"
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "Personal Touch!"
Cons: "No such!"
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"
Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pros: "On time. Attentive crew."
Cons: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Pros: "Great food and fantastic service"
Cons: "Needs more legroom"
Pros: "Customer service , crew was nice"
Cons: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Pros: "Movie selection, very helpful crew and good quality food."
Pros: "On time departure and take off. Smooth landing."
Pros: "Awesome crew and food"
Cons: "Seats were not comfortable.."
Pros: "Service is good even in economy class."
Cons: "Chairs on the new A380 although more comfortable than the Boeing 777 are still very uncomfortable for sleeping in the economy class. Plane is so big that it takes a while for first and business class to load and unload. Luggage took forever to unload for the same reason."
Pros: "Have travelled before many times as an individual and always had a good experience. This was the first time travelled with my infant. I had earlier travelled on Emirates last month . I have to say SIA CREW is miles ahead of any airline and my Experience was nothing short of magnificent. The little things the crew does makes the journey more comfortable and enjoyable."
Cons: "Plane is old and tired. Not what Singapore Airlines is famous for."
Cons: "I got billed a higher price than I was quoted."
Cons: "Boarding could be better organized3"
Pros: "Great plane and seat comfortable"
Cons: "Next time fly on Royal Silk"
Pros: "Best flight of my life. The put every airline to shame. I wish they did flight service to denver! I booked our next vacation with them today!"
Pros: "Very nice crew."
Cons: "Sodas or water would have been nice."
Pros: "Would fly again. Really great airline. Food, staff and comfortable"
Pros: "The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)"
Cons: "The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time"
Cons: "No WIFI in First class."
Pros: "Thai airways is always good, they are always one of our carriers of choice"
Cons: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Pros: "Everything ran smoothly for the Melbourne to Bangkok leg of my flight. New plane, great entertainment, and great service."
Cons: "Overall great experience."
Pros: "Everything are very much poor. Worth than Vietnam airline.(coffee cup’s rim was broken It was very dangerous) I will naver on board Thai alway."
Cons: "Nothing better~"
Pros: "sit was ok. stef was 100%"
Cons: "morw games in screen"
Pros: "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
Cons: "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."
Pros: "Plenty of leg room"
Pros: "That we arrived"
Cons: "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."
Pros: "Typical domestic coach flight experience... but the price was right. Had good personal tv entertainment available... but it was a short flight. Bring your own ear-phones."
Cons: "I was expecting some yummy Thai Food, but the food was strange. I eat everything... and I ate this food, but it was not good. The other 4 members of my family would not touch it. 2nd worst plane food in 200+ flights."
Pros: "Ok plane, food was fine too"
Cons: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Pros: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Cons: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
Pros: "Inflight good. Food average. Unfortunately there was AirCond snag and delayed for over an hour, arrived KULAP safely."
Cons: "Attentive and helpful cabin crew."
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "Nothing! The plane left late and while waiting, the airco blastwd like a freezer. My feet and gands became numb and I got a terrible headache. Next, a chinese couple with a 1 year old toddler came to sit next to m: the child started wailing immediately and this lasted until 5 min before landing. It was like they had not a clue on how to handle a child and they had nothing to make it drink or suck or distract it. Worst flight in ages.."
Pros: "Airline was excellent"
Cons: "Immigration in the airport took 2 hours in line !!! Terrible transfer"
Pros: "Friendly crews."
Cons: "In-flight entertainment set not working."
Pros: "I pre-ordered a seafood meal. It was excellent."
Cons: "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed"
Pros: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
Cons: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
Pros: "The staff was nice and efficient."
Cons: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
Pros: "Every thing"
Pros: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
Cons: "Didn't enjoy the options of food"
Cons: "liked everything. i have traveled with Thai many times over the past 30 years."
Cons: "Outdated Entertrainment system... btw, no entertainment system... safety video had so many hiccups, need to restart multiple times. First flight which did not have either Pepsi or Coke products. Only carbonated drink available is spirite.. very disappointed. Crew was not friendly.. Even when the wish for entry or say bye, attitude and face they make towards Indian looking people was very unacceptable."
Pros: "When I boarded this flight, I could already feel the Thai atmosphere. I generally enjoyed the flight without any serious problems."
Cons: "I was surprised to realize that we were packed in this full flight to Thailand from Sapporo like sardines. However, it was OK because I was alomost always sleeping during the flight. I had to stayed up late at previous night. Actually I expected more about the Thai food on the flight, but the flight attendants didn't explain much about it and it was generally mundane."
Pros: "Great movie choices and free headphones. Overall a great experience."
Cons: "I had to deduct one star because we were seated in the emergency exit row. As there were no chairs in front of me we had a ton of legroom which was nice, but our screens were on folding arms. The screens in our row had to be folded and put away for landing, while the rest of the passengers got to finish their movies, I had to miss the last 15 minutes of mine."
Pros: "Crew was nice"
Cons: "Ordered prawn and was given chicken Headphone jack is not working properly"
Pros: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
Pros: "I like that I brought my noise cancelling headphones. Screaming babies are nobodies fault but careful preparation is helpful."
Pros: "When boarding finally happened, it went quickly and efficiently."
Cons: "We were delayed over an hour on our flight from Chiang Mai to Bangkok. There were no headphones for in-flight entertainment, so you could see it but not hear anything!"
Pros: "The included extras and polite staff."
Cons: "When the passenger in the seat in front of me reclined her seat it was almost impossible to keep watching the movie which while sar, shows as mainly a black screen and even changing the angle didn't assist"
Pros: "The seat and movie options were good."
Cons: "No wifi, the food was bad, small portions, bad English. You'll get off hungry."
Pros: "I love the food especial Thai food. The air craft crew are very helpful."
Cons: "My friend request for extra ice cream and the crew rejected her with very loud tune."
Pros: "The crew and food were awesome."
Cons: "The Air conditioning on the plane was lacking. There was no direct-able air vent and the plane was fairly warm for the whole of the flight. The video screen were very dim and hard to see."
Cons: "Waiting line for immigration at Manila airport"
Pros: "Space and treatment like a human being."
Cons: "The plane was about 20-30 minutes late taking off. Fortunately, I still made my connecting flight."
Pros: "Nice modern plane. Toilets kept clean by staff"
Cons: "Kosher meals very poor"
Pros: "Large terminal was not packed, no rush to board but still left on time. Cabin was fairly empty at the back of the A380, so lots of space to stretch out. Frequent food and beverage service."
Cons: "Window seats are a bit further back from the window in an A380."
Pros: "Comfortable 787 with large windows and self-dimming LCD blinds. Frequent and courteous food and refreshment service."
Cons: "Fully packed flight. Couldn't find the cool toy shops at Narita airport."
Pros: "Friendly service, spacious seats, smooth Flying and landing"
Cons: "Online check in was bit of a hassle to find on the website"
Pros: "Very comfortable flight!!! Good was amazing!"
Pros: "Felt like I was at a 5 Star Hotel rather than sitting on a plane"
Terrible experience. Unexpected wait due to staff delay was not taken proper care. Food inflight could be better where as flight attendees on flight hospitality was 100%
I changed the flight, there was restriction from srilanka to india - airline is not allowing me to board with that ticket, i changed the ticket for my travel. Thanks!
Pros: "The food was really good. Had the chicken sausage with pasta and mushroom."
Cons: "After travelling from the Maldives and our final flight home from Melbourne to Brisbane, several people had their luggage sopping wet due to rain at Melbourne. Everything inside the luggage was wet. Qantas Customer Service was not empathetic. They said it was only water and bad luck."
Cons: "The OnAir WiFi should hv been free like Emirates for Loyalty members Better movies & other in flight entertainment"
Pros: "Flight attendant were amazing. My wife was not well and we ask for blanket. Cabin crew provided us with one."
Cons: "In flight food selection should have some variety for three hours flight. Should significantly improve Sri Lanka Lounge as the place was not the neat and clean, as it was run by one staff alone. Food in the lounge were sitting for hours and not freshly made."
Cons: "Plane was too cold. Asked staff to adjust but still to cold."
Pros: "Good seats with leg room."
Pros: "Fast and efficient."
Pros: "Enjoyed the tasty food."
Cons: "gaps between seats were unbearable and have to think twice whether to travel again UL 208."
Pros: "Check in process was smooth, crew amazing, food excellent and in flight entertainment exciting."
Pros: "Very prompt service and amazing hospitality. Despite the numerous times I called them for service, the staff were always polite and served me with a smile. Overwhelming hospitality really!"
Pros: "Flew a few times with UL mainly as it's part of One World and being a QR member I get additional miles and point and travel in business at affordable prices compared to QR extremely high price."
Cons: "Need more movie options. Presently 95% movies are one or more year old."
Pros: "The crew were lovely. Great service from crew and good food."
Cons: "The head rests were very uncomfortable pushing your head forward. Plane was overbooked so my family couldn’t even sit together."
Pros: "I have found Sri Lankan staff to be most friendly and accommodative."
Cons: "Manner of Airport staff is very irritating. They consider passangers as their enemies and behave accordingly."
Pros: "Good service"
Cons: "Not enough leg space, cramped seats"
Cons: "excpt food anything not good and baggage checker give trouble alot"
Pros: "Courteous & helpful crew."
Cons: "Terrible seats and headrests. Highly uncomfortable for an 11 hour journey especially for senior citizens."
Pros: "Staff.. food"
Cons: "SEATS... I flew with other airlines also but this aero plane has worst seats I even sat on.. My travel was of 10 hours and after 3 hours of departure I started having pain in my back...seat was poorly structured. . Its like cushion of seats were dead n on top of it that cushion behind back was too outside.. I was not able to sleep at all as was not comfortable.. Also there was no system at Srilankan airport.. No barriers for travelers so that people stand in cue but no one was following lines as there were none.. Will never fly with Srilankan airlines again ever.."
Pros: "Luggage ready as soon as through Immigration in Sri Lanka"
Cons: "Food was gritty and cold. Did not eat."
Pros: "The food & beverage selection"
Cons: "Seats were cramp and in illrepair."
Pros: "Besides the outstanding food and service, the jet was a brand new A330. Of course, the jet pales in comparison to Boeing 787 in its design and comfort."
Cons: "The passengers were ill-mannered."
Pros: "Nice lounge. Good food. Friendly staff"
Cons: "Flight was late, may not be their fault"
Cons: "No headphones on flight from Columbo to Gan Island"
Pros: "Great service and friendly people"
Cons: "The plane was late"
Pros: "Boarding by seat row, the cheats who tried to board ahead of their seat row were manoeuvred to the back of the queue. Splendid tactics!"
Cons: "Food and seating were reasonable for economy, that’s what I paid for."
Pros: "Good service"
Cons: "The SriLankan transfer desk was difficult to find at AbuDhabi airport. Better signage is needed."
Pros: "Flight attendants are very sweet oriented. Food was not good. Seat was very unconfortable. No shocks were provided though it was a red eye flight. Ground staff were terrible."
Cons: "Unhelpful ground staff. Seat was uncomfortable. Food and drinks were substandard. Bathrooms toiletries were not good. .No proper management of the flight."
Pros: "Kayak services very good"
Cons: "Kayak services very good"
Pros: "Even though it was an hour long flight, they served us snacks. Food was not very good though."
Cons: "Flight was late by 20 minutes."
Pros: "This was my first time flying in and out of Colombo and on Sri Lankan Air. I was impressed by the staff, the service, and the in flight amenities, considering it was a short 1 hour flight from Colombo to Maldives."
Cons: "I had no dislikes in this trip in particular."
Pros: "Plane was not full, so I could lie down which was a great rest after such an early checkin in bangkok."
Cons: "A bit disorganised in Colombo, but all in all informations were gathered. The airline desk a bit unhelpful in not wanting to contact by phone the main airline desk for a question which forced me to walk all the way back, But no huge deal."
Pros: "Business class on A330. Service excellent."
Cons: "Crowd control at gate kind of chaotic. Colombo Airport rather disorganized."
Pros: "1st time on Srilankan, it was good. Would fly again"
Pros: "1st time on Srilankan, it was good. Would fly again"
Cons: "The boarding pass checker at the gate was all grumpy! Do folks in South Asia lose anything if they smile and greet a passenger? Perhaps she hates her job?!"
Cons: "SriLankan Airport and cabin attendant behave was very poor."
Cons: "Quality of food has really gone down. Quite disappointing."
Pros: "The staff were nice."
Cons: "Everything except the staff"
Pros: "The food was good. The service was friendly. I enjoyed my flight"
Cons: "No entertainment for 3.5 hours flight from Colombo to Dhaka"
Pros: "Comfortable flight; good seats, good service by attendants."
Cons: "Rude passengers who ignored the rules."
Pros: "Good crew"
Cons: "Old plane"
Pros: "The methodology for offering the meal is appreciable and the menu was delicious with good quality."
Cons: "I regret to state that there was no proper functioning of air conditioners at Colombo airport and during the taxi on the bus from Plane."
Pros: "Friendly and efficient"
Cons: "Bus boarding"
Pros: "There was no entertainment as it was a short flight.had to report quite early in the morning because of airport renovation.otherwise the flight , journey and food were Good"
Cons: "Had to wait for one and half hours to get our luggage from the belt as all gulf transit passengers who checked in later than us got theirs first and since we checked in first our luggage came last.I had onward journey for eight hours by bus and with lack of sleep the previous day it was quite tiresome."
Pros: "Pleasant and welcoming crew offers the best Sri Lankan hospitality during the flight. Excellent food with good variety. Happy to fly with them again."
Cons: "Check-in was not efficient at all. I had 2 luggages to check-in and had to wait more than 1 hour on the queue to get into the service counter. Hope they will adapt a better system / more officers to manage issues related with both people and luggages."
Pros: "crew was nice. movies were good."
Cons: "having to use bus from plane to terminal"
Pros: "Lovely crew"
Cons: "Too short a flight!"
Pros: "Food was good, flight attendants pleasant."
Cons: "Flight delayed."
Pros: "Crew were good. Good food."
Cons: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
Cons: "No entertainment facilities available even in business class"
Cons: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Cons: "Business class in 737 is limited, recline only but seat was spacious and comfortable"
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "Helping and immediate response."
Pros: "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
Cons: "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"
Pros: "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
Cons: "The seats on the 737-800 have quite limited legroom"
Cons: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Cons: "The air con totally not cold!"
Pros: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Cons: "Nothing for this trip"
Pros: "Not much"
Cons: "Left late with no explanation"
Pros: "Hard landing which gave passangers a shock."
Pros: "Nothing special"
Cons: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."
Cons: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
Cons: "Toilet was not cleaned."
Pros: "The food and check in is better flying from HK to KL.."
Cons: "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
Pros: "Friendly & attentive crew"
Cons: "Departure delay (10 minutes)"
Pros: "Nice crew and comfy seat."
Cons: "Table tray was dirty and there was old coffee spilled along the side."
Pros: "Short flight."
Cons: "One of our luggage was delayed during transit."
Pros: "Satay, flatbed."
Cons: "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
Cons: "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."
Pros: "The crew was nice."
Cons: "Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!"
Pros: "Excellent food and crew"
Cons: "Seats rather basic for business class"
Pros: "Food and hospitality"
Pros: "Good was great."
Cons: "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
Pros: "The plane was nice and new. Very smooth flight."
Cons: "Toilets could have been cleaned more frequently."
Pros: "Good on the plane and in the business class lounge was excellent"
Pros: "Good entertainment"
Cons: "Check in- only 2 desks open."
Pros: "Plane (A380)"
Cons: "Limited choice menu, some minor malfunctioning seats & screens"
Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"
Pros: "This was a comfortable flight with nice staff and great food and entertainment choices"
Cons: "No 12 1/2 hour flight can be ideal but this was good deal."
Cons: "The quality of the in-flight meal (noodles and fish) very poor!"
Pros: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Cons: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Pros: "Flight was full ...so felt cramped. Towards back of plane so only 1 toilet. The Veg pie was slightly warm and unappetising , took 1 bite and left rest. Steward saw this and gave me extra peanuts instead. The brekkie was awfulll, the supposed scrambled eggs was congealed into the shape of the holder and again lukewarm the grilled tomatoe looked washed out....unappetiising...so ate the squahed croissant , yoghurt and fruit. What happened to international food standards . Crew was nice...though if wanted water later on had to get yourself.They didn't come around much offering water before Brekkie. No game option eg Sudoku on Entertainment site. My bag come off carousel more scratched than with other Airlines, so poor handling. Disembarked by stairs at Sydney Airport near Cargo plane area and had bus to Airport. Never had that before on an International flight , so took much longer to get into terminal....last thing you want after a long flight."
Pros: "Service is excellent"
Pros: "On Time"
Cons: "No newspapers"
Pros: "Crew were friendly and professional."
Cons: "Cue to check-in was ridiculous! Employ more staff so that the wait time is comparable to other airlines. Alcohol - why is there no alcohol on the KUL/BKK leg? I thought that this was an international flight."
Cons: "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"
Pros: "Although I only gave it 4 for comfort, that is mainly because it wasn't a fully reclinable seat which I don't think it's available on a 737. Otherwise the level of service from the staff was excellent."
Cons: "Relatively little to complain of. As noted above the lack of a fully reclining seat is due to the aircraft type in general. Otherwise no complaints."
Cons: "freezing and small blankets"
Cons: "The airline lost our backpack raincover and did nothing to help find place a claim"
Cons: "Luggage was lost. Spent last night and all day today without a lot of the things we needed to make our current stay comfortable. We did not have adequate swimwear, contact lenses solution, and most importantly, my wife's medication. She fell ill last night and continued to feel sick today because she was not able to take her medicine. To top it off, my wife currently cannot find a favorite piece of clothing. It is green, lacy lingerie. We are sure it was packed before leaving our previous destination. Could you please check to see if this piece of clothing was located, either at the airport in Bali or in Kuala Lumpur? If found, please send to our next destination, Pingviman Hotel, Chiang Mai. Because of the inconvenience, including not having our luggage for an entire day, my wife feeling ill, and this loss of her valued item of clothing, we believe we deserve some compensation. We are very displeased with these circumstances and hope you agree that something needs to be offered to us to once again feel satisfied. Thank you for your time. John and Emily"
Cons: "Flight purchase did not go through and found out too late to try and rebook it again. Tried calling booking company to sort it out and was on hold for 40 minutes which caused me to miss my flight."
Entertainment unit was not working. Airline needs better equipment. Boarding was delayed and no announcements were made about the delays and reasons for the delay in boarding.
Old plane need to update the seats and entertainment system and food tray as well
Pros: "Food served!"
Cons: "No leaky fluid from bin top."
Pros: "The crew was very nice, but I did not require a lot of attention."
Pros: "Well organised and systematic"
Cons: "Never ever travel by this airline. The flight was delayed by three hours and no one at the at airport was available from Air India to at least tell us when it going to fly.Despite having a business class ticket we were made to stand for three hours and no reason was given for the delay. No question"
Cons: "We missed the connecting flight because of late departure in Chicago In india we are kind of staying the airport for our Chennai connecting flight We are here to attend my nephew’s wedding but we will miss part of the event due to this"
Pros: "Captains message totally unaudiable"
Cons: "Some entertainment and refreshments"
Cons: "The flight was delayed by up to 8 hours. Apparently, this was not a one-off - Air India flights from IAD to DEL have historically had delays of 3+ pretty much every day."
Pros: "Food was very good"
Cons: "Boarding and chairs"
Pros: "On time on both ends, good tea; very calm"
Pros: "It's very good above all"
Cons: "Entertainment not their"
Cons: "I had to elbow people who refused to queue to get to the ticket counter when my row was called. Flight was 10 mins late boarding. The plane is run-down looking."
Cons: "Missed the connecting dlight as Toronto-London flight was delayed."
Cons: "Very bad handling of passengers the way of handling the situation as a stewardess or air hostess was bad a very bad reputation for the great Air India first time such experience"
Pros: "Service, food, comfort"
Cons: "TV wasn't working in my seat and hence no entertainment"
Pros: "The leg room was comfortable enough"
Cons: "The breakfast served was disappointing & also the TV was not functional in the flight AI 347 from Singapore to chennai today"
Pros: "Nothing I lijed"
Cons: "Bad food, unfriendly personnel untimely departure and non communication"
Pros: "Timing was convenient."
Pros: "Very welcoming check in staff. Departure on time, efficient, pleasant and helpful crew. Comfortable seating, food reasonable and up to date entertainment. Toilets clean & fresh. Arrived on time and collected bags without any problems. Value for money. Would definitely choose Air India again. Arrived in Chennai happy and relaxed. Thank you."
Pros: "The ear piece for the sound was not good enough to hear the movie and on the return flight I could not switch the entertainment to english"
Cons: "Good food and pillows and nice blankets"
Pros: "put more sevices from Kerala Airport"
Cons: "The airport have no few facilities. Do not come too in advance."
Pros: "Staff fine"
Cons: "Very bumpy conditions"
Cons: "Horrible experience... entertainment system on my entire side was on working.... multiple obstructions under my feet impacting my legroom. Dirty and unfunctional bathrooms."
Pros: "Satisfactory in every respect."
Cons: "Nothing that I can think of."
Pros: "The Dreamliner gave me comfort and I could relax during the flight. Seats gave adequate space, while legroom was ample. Food towards Chennai (breakfast) was stodgy - especially the omelet. Food towards Singapore was great. I had the vegetarian rice set which was hot and just enough for me. I watched 4 movies in total; the Tamil ones had subtitles. All were good. Check-in and boarding was smooth."
Cons: "One of the stewardesses on the SG-MAA flight was loud and bossy, ordering passengers to close the stow compartments doors. No need to shout. And besides, on most flight I see the crew doing it. Please be professional."
Pros: "Seat was comfortable, crew was ok"
Cons: "Food was not so great. The lounge had "packet coffee""
Pros: "We flew from kochi to chennai today,similar to our experience during our flight to Kathmandu we found ground crew were very patient,pleasant and courteous and air crew also very Helpful."
Cons: "No wheelchair assistance."
Pros: "All good, nice breakfast, quiet & convenient. Current timing."
Cons: "Capt. and Crew are the best. Everything else is bad."
Cons: "luggage transfer should be taken care in case of international to domestic transfer"
Pros: "staff was nice. Stewards and stewardesses were nice and courteous."
Cons: "Please clean the planes. The windows were dirty, and the seat covers very dirty"
Pros: "Spacious seating."
Cons: "The seats were too old"
Pros: "The flight was on time and reached the destination about 20 minutes early. The snack was decent and the legroom in economy was not too bad."
Pros: "The size of the plane was big."
Cons: "They combined 2 flights and boarded people going to Bangalore and did not say anything about it. The pilot acted like the plan all along was to go to Bangalore instead of Chennai. It took us 5 1/2 hours instead of 2, and many people missed their connections. We were 3 hours late to Chennai. None of the flight attendance knew what was going on either. Terrible customer service."
Cons: "My seats that I selected was changed to something at the very end of the plane for both the trips. Disappointed about this service"
Pros: "Courteous staff; Decent Flight experience"
Cons: "Food was very mediocre. Landing was not smooth."
Pros: "Food, service, all flight."
Pros: "The leg room was ample in economy and the entertainment selection of films was sufficient."
Cons: "Cabin crew was mediocre at best. Their attentiveness was lacking at the finest of moments. The food options were unappealing and lacked in variety. I was unsure if there was a difference between a breakfast meal and a dinner meal. The cabin crew also did not have enough meat options for all the passengers and did not provide anything as much as an apology for such. The worst part of the journey were the other passengers and their lack of consideration for those around them. If the cabin crew were more attentive and informed passengers to return to their seats and keep the aisles clear there potentially would have been less of an issue."
Cons: "The problem with the flight was not shared properly with the passengers."
Pros: "Food, crew."
Cons: "Choice of movies in entertainment system"
Pros: "Food is always the best but everything else is a big question mark."