I purchased a one way business class ticket from Geneva to Miami but the check in agent said I had an economy ticket and later upgraded to business class. This was not the case, I had a single business class transaction. I was forced to pay for my second checked bag. I am unsure of why this happened. But I won’t use Kayak again for business class tickets.
The seats were so close together, when the man in front of me put his seat back, the screen in front of me was 9 inches from my face. There is no way to lean forward if I needed to pick something up. It was pretty uncomfortable for a ten hour flight. I was very surprised.
All the flight to USA were arranged to E terminal whereas from Dubrovnik arriving on Zurich is on A80, have to walk all the way from A to E, even need transfer bus , for short transfer time like in an hour, we have to work fast, as soon as arrived at E, it is about time to boarding, pretty tight schedule, I hope Zurich airport can make some rearrangement so that transfer people do not have to walk long way. For short transfer time people, such as 50 min, this is even impossible if still like this.
...as stated previously, red tape should be shorted by Swiss in terms of generating refunds...
Clean, efficient and quick response time when we missed our connecting flight.
When I needed to get my bag off of the plane so that I could take a train because the connection was 4 hours later, they took 2 hours to take my bag off making me take the train and miss my flight simultaneously. The seat size on the plane is too small for an average aged woman let alone a middle-aged man. It's unacceptable and I will not fly Boeing again.
They didn't give us Nothing to eat, come on..... 1 package of chips and a glass of soda won't do anything to the company
It was great. My seat was comfortable. The bathrooms were clean . The service was superb . I travel a lot and I have been in 64 counties. I wish I could fly first class, even though I could , but I prefer to budget my yearly travelling expense on actual visiting , not on flight. Anyway, my point is that your economy was far much better than other airlines as good as Air France. The flight attendants and all crew were polite and very helpful and respectful. Thank you for making my long trip tolerable.
-Swiss airlines online check in app crashed multiple times -Zurich airport does not have very many bathrooms accessible to people with disabilities - closest disability accessible bathroom to departure gate was 1/4 mile away.
The service was flawless. The trip went great. I flew from Venice, Italy to Tampa, Florida. The issue is my bag (that I checked for free when checking into the flight) was ripped along the side when I collected it from baggage claim in Tampa, last night. I thought of talking with the Tampa baggage claim employees about it and see what could be done, but my bag isn’t a very expensive bag and I didn’t want to make a big deal of it. I’m not sure if I’ll be checking a bag anymore in the future.
Etihad seems to have a very strict luggage enforcement. I am a very light passenger compared to other passengers which are mainly heavier. I do not understood why airlines enforce the weight restriction so strictly. I was overweight luggage of 1.5kg, but am probably 10+kg lighter than the average passenger. Other airlines are far more accommodating. Poor customer service as far as I am concerned. If weight is such an important issue to an airline they should charge passengers by total amount of body weight plus luggage. To me just ridiculous.
Crew Check-In – Kolkata (CCU) The crew handling check-in in Kolkata was outstanding—efficient, courteous, and highly organized. Flight Segment – CCU to Abu Dhabi (AUH) A standard flight overall. Notably, only one in-flight meal option—a vegetarian curry—was available, which seemed unsuitable for a red-eye journey. The crew offered no alternatives, which was unexpected. Flight Segment – Abu Dhabi to Rome (AUH-FCO) Comfort improved on this leg, but service quality was average, falling short of Etihad’s premium standards. Crew attention was heavily absorbed by a difficult couple in Row 15 (port side), resulting in disproportionate focus. It was concerning that a steward had to personally return to apologize, a task better suited for supervisory staff. This highlights a development opportunity for supervisors Anna and Quashim in managing guest escalation professionally.
Took a long time for boarding. The flight was comfortable.
The staff were wonderful but the seats weren't very comfortable for a bigger guy like me.
The seat was like there is no leg space....there were no proper option for food in the airline. It seemed like the airline was at brink of bankruptcy. The crew was helpful except for a few.
Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.
Good. The food was very bad. Except for the chicken rice, rest of the dish went to trash.
In never flown this flight, because my flight coning from Barcelona was delayed.
Liked leg room Disliked unable to book to sit with my family on same flight without paying extra
1st of all on February 27th Abu Dhabi to Delhi flight the seat wasn't comfortable at all, coming back the Lounge at Abu Dhabi didn't have anything. Than the Food in the flight
