This was a West Jet leg and was basically on time. Everybody was helpful and kind.
Staff is friendly and helpful but flight was delayed by one hour from Detroit, making for tight window in Toronto to clear Canada Customs and pass through security screening in order to get to connecting flight on time.
After a 5 hour delay waiting at the gate (3 delays adding up) with no clear reason provided, we finally boarded flew 3/4 of the way to Toronto then were turned back to New York. As we neared New York, the pilot declared that it was his fault, something to do with timing and him not being allowed into the country???? How could the airline let his happen? They had hours to prepare and make sure they had a crew available for the flight! We ended up in Toronto a day late with no sleep.
Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.
Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.
We were forced to wait nearly 50 additional minutes before leaving the terminal.
I appreciated friendly service from check-in, to boarding, to in-flight amenities! Attendants were accommodating and helpful. Thank you! Elaine
Forced to check my bag which fit in carry on, boarded and then sat for over an hour waiting to take off with no explanation.
Did not get a vegetarian option in 1st class and the video was not working.
I've flown many many times on Northwest and then Delta. The crew on this flight were absolutely the best I've had the pleasure of being looked after by.
Very good it will be my choice of airline while in Australia.
I bought flights in August and there wasn’t a flight in the system
Overall experience was good but what really impressed me the most was the care the flight attendants took of a sick passenger who was sitting in front of me. The flight attendants would come and check on her quite regularly providing her support and comfort. Brilliant service!
Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.
The level of incompetence of this airline is truly astounding.
2 hrs + delay! Times kept changing, Onboard menu was half depleted, Entertainment wifi was N/A Overall very frustrating flight and I never slate Virgin.
When I made the booking I was not aware I had to book our checked baggage separately. As we had no checked luggage booking, I had to pay A$120 per bag (total 2 bags) so you can imagine I was not pleased. I am an experienced traveller so something needs to be done to improve the booking app,
The seats are so uncomfortable. The food doesn't exist unless you pay. Disappointed
Very good experience, considering the short flight the meals were served promptly after takeoff.
Last 10 minutes boarding they canceled the flight and didn’t organise anything
I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.
Delay and keep changing gates. I have to run around from B to C then to E.
Boarding was a little difficult. The gate area at O'Hare was very small and crowded due to multiple gates in the area. Could not hear the intercom, so had to rely on signage to see when my group was boarding and the signage was blocked by passengers standing in the gate. Flight was great and we arrived in Montreal on time.
When I booked it on Kayak it aaid that I wasn't allowed hamd luggage. I called United Airlines and it took them 6 minutes to figure out if I was allowed free hand luggage. Surely something that simple they should be able to tell me instantly.
Liked nothing. As per previous segment it was delay delay delay.
Most disapointing experience. We were rerouted to Toronto, after a 7 hours flight , where we sat on the tarmac for a little over 4 hours, in a full airplain with no air. We were given a tiny cup of water twice during that wait. After the long wait we taxi out of toronto to wait another 30 min. Many people missed their conections including my kids and I. We were promised a hotel room in Montreal on the aircraft and at the exit of the aircraft, then directed to a desk after custom where me and my two kids were told that we do not get a room for the night and that we were on our own, after a back and fourth and stating what was told to us, the agent at the counter says that we are right and that we should have a room. I ask the lady if she could look into a different flight for us for the next day as I was with two you g kids and wanted them to get some rest. The gentlemen next to her jumps in and said there wss nothing without even (pretending) looking at their system, I insist and say that they could look for the kids. They seemed to have trouble with our reservation so they gave up. I told them that I needed to talk to a manager, they said there were no managers and that no one can do anything, to which I responded that there must be someone that could do something and that it does not make sense for them to repeat the same think as we are not undestanding each other. She threatns to call security and says I am rude. I say I will go, just give me the vouchers and ger response is “ not giving you the vouchers because you are rude”. I was not rude. It is normal to want to talk to a manager. I even said that the people at the counter were not resoonsible for the long journey and that there was nothing they could have done. But to threten and himiliate someone just because they ask for someone else to talk to ? I understand they are overwhelmed, but you know the quality and calibre of a company in the bad times not the smooth ones. I ended up leaving and paying for my own room and board.
Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.
Crew seemed annoyed by the fact we were there. Very unpleasant
Honestly didn’t like anything. Crew was in rush . Food was ok and there was no whiskey. Have to pay extra $ if you want to drink whiskey . They only provide wine and beer.
Compared to other international Airlines the infotainment system is need of overhaul. Doesn't have music it's got a limited selection of movies but I was impressed that an American airline was showing the documentary on John Farnham an Australian singer!
Check-in was quick and efficient, the flights were smooth and comfortable and the food was fairly tasty. Eating beans while in a tin can in the sky is not necessarily the best choice. Our luggage came quickly and easily.
The old business class seat was fine but screens were disconnected with stickers on them telling pax to use their own devices. Disappointing.
The best thing about the flight was the cabin crews in the business class. The young Asian lady was just fantastic!
The couscous wasn't good, and neither was the salad.
Kept me waiting for hours with the excuse of aircraft needed to cool down and then cancelled.
Well I had insisted to be put on standby because I knew there was one seat so there should have been another. There was, seat 36AC for both of us, the last row in the plane that does not recline nor does it have any room in the overhead bin because of plane necessities. The bathroom right behind so a line up with people's bums on your arm rests, etc. We were happy to get a flight earlier because of the missed connection, but we saw flight people who were sitting in customer seats and I felt we should have been seated there and they should have been put in the back. Plus the stewardesses were wearing so much perfume, I had to hold my nose because of a severe allergy to perfume.
Air Canada was delayed on the initial flight causing us to be put on another flight that took us to a different airport that did not have our connecting flight. We had to rebook the flight from Tokyo to Bangkok when we arrived after clearing customs. We spent and additional 8 hours because of this. Return flight was also delayed on departure but we were able to make or connecting flight in Tokyo. The business seats need improvement, the seats are a bit hard for such a long flight.
It’s a good airline. Polite service and good communication.
The trip was very smooth; the seat was quite comfortable, and the food was excellent and tasty.
Almost missed boarding, mass line up made me be the last person. Wish the announcement was more loud, didn’t hear what seats or zones were ready. Being last also made finding space for my roller bag. Fortunately the flight attendants made it work!
