|Avg. flight duration||10h 12m|
|Flights arrive in||Tokyo|
|Flights depart from||Melbourne & other airports|
|Airlines||AirAsia X, China Southern, Malaysia Airlines, China Eastern, Air China, Philippine Airlines, Qantas Airways, Singapore Airlines, Jetstar, Scoot, Royal Brunei Airlines, Cebu Pacific, Fiji Airways, Vietnam Airlines, China Airlines, Japan Airlines, Virgin Australia, XiamenAir, Thai Airways|
Cons: AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you.
Cons: The terms and conditions say that you are not permitted outside food or drinks, but none are provided. Phones are not permitted and there is no entertainment system in lieu of this.
Cons: Crew sometimes loud in gallery. . Prefer not too hear their conversations. Service Great. Luggage camber off amazingly fast!
Pros: Comfortable Seats in premium economy
Cons: No entertainment 11 hours KL to Auckland and no movies!! Should have made up time leaving Coolangatta and still able to land on time in Auckland - people missed connections. Not good enough when they had power to go a little faster but they would rather inconvenience a number of people than spend a little more on fuel to make up time .
Pros: Landing & leaving the plane.
Cons: Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.
Pros: Over all the food is not good. I ordered vegetarian food and none pork, but it never proceed
Cons: The rest of the food, all asian menus; however, the cree tried their best to feed me
Cons: I like this flight
Pros: Never flew with China Southern before. Really excellent service.
Cons: Need sweeteners for beverages besides sugar.
Pros: Food was good.
Cons: The seats were too narrow.
Pros: Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff
Cons: aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard.
Pros: Hard landing which gave passangers a shock.
Pros: Not much
Cons: Left late with no explanation
Pros: The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade.
Cons: Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for.
Cons: This was my 2nd international flight with China Eastern Air. Both were delayed out of SFO because they didn't have planes. I missed my connection (even though I had a 4 hour layover)
Pros: Wonderful service. Comfortable flight. Boarded on time. Food was good and entertainment was good
Pros: Left the airport on time, arrived on time, good flight, good service onboard.
Pros: It was cheap, had a pretty good selection of movies, was able to choose my seat.
Cons: The food was pretty mediocre, staff was pretty stingy with drinks, ran out of drink choices, not that comfortable seats for a 15 hour flight, most of the staff was pretty rude to non Chinese customers. You get what you pay for.
Pros: The airport transfer for boarding transfers. There was no assistance for those who have transfer flights in the stop over in shanghai
Cons: Pls provide assistance for those who have transfer flights. Like which gate they are going to transfer. I had to ask around where my gate was since it was not indicated in the ticket. I would save time if there was assistance feom the crew.
Pros: Lovely crew
Cons: Check-in was frustrating with split lines, late openings. Could not get boarding pass on kiosk or on website. Kayak is not user-friendly and does not seem to support online check-in. Would not recommend using it to others. Will not use it again.
Cons: I missed my flight and had to pay more money to book another flight. I read the time wrong, it was in military time and I missed my flight
Pros: I booked thru a search engine more than 3 months before the flight but was not allowed to select my seat. I was seated at the last seat in the middle. The trip was long, more than 12.hrs and being in the aisle would have been comfortable. It is not my 1st time to ride the airline . .
Cons: Not being able to select a.seat prior to the trip.
Cons: The Beijing-Mumbai flight was in an old plane, with old facilities, and with an extremely slow and ultimately unuseable entertainment system. Cabin was very dry.
Cons: Our flight was severely delayed 6 hours from Heathrow, and that is where this horror story began. No one bothered to tell us anything. When we arrived in Beijing for our connection to Bangkok, we had to search out people for help, there was absolutely no one forthcoming with explanations. We were travelling as 2 friends, I was booked on one flight and my travelling companion on another 15 hours later! This only got changed when we explained that we both only had hand luggage! To then board the flight and sit on the tarmac, engines running, simply waiting, no explanations again!! Will we ever fly China Airways again?? If we could exchange our return flight tickets to that of another Star Alliance member we would.
Pros: Currtious attendants.
Cons: Dis orderly lines. Too many long lines
Pros: onboard service was good
Cons: 17 hour delay
Pros: Yes crew and plane were ok.
Cons: Food, be ontime, inflight entertainment
Cons: Ran out of chicken for the paid meal. Fish was terrible.
Cons: No back-of-seat screen, overhead screens lacking enough contrast to see much. No matter, I looked out the window instead!
Pros: Kind crew
Cons: Food is terrible.
Pros: Best food and flight service EVER. Loved the net leg rests, pillows, blankets, entertainment selections
Cons: Seat arms didn't fold completely back between seats.
Pros: The crew was spectacular. Could not have been more friendly and helpful. Went out of their way to provide great service. The food was great, especially the breakfast!
Cons: The coach seats were wide enough, but a couple of more inches leg room would have been better.
Pros: The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise
Cons: The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz
Cons: I liked everything
Pros: Service was great on both sectors
Cons: Premium economy seat is still not comfortable enough in comparison with economy.
Pros: Staff very attentive not disturbed after meal The smiles and demeanor of the staff
Cons: The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted
Pros: We eventually got to our destination.
Cons: Flight was 4 hours late. We had even received notices by email the flight would depart on time, just 30 minutes before. Not once did any staff or flight crew apologize for the delay. Also they had to reshuffle passengers because the weight was off.
Pros: That l got sms messages regarding my flight details and where to collect my luggage!! Awesome
Pros: Quick boarding, friendly staff
Cons: No TVs very basic.
Cons: No frills airline. Everything costs extra
Cons: Hardly any ice When the people in front reclined their seats I couldn’t hardly move Late as udual
Pros: Good price. Was on time, seats were comfortable, helpful staff
Cons: No use of headphones 30 minutes before take off and arrival
Cons: I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar
Cons: Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them
Pros: The crew was really nice, saw them help several people put their luggage in the overhead bin.
Cons: There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee.
Pros: Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time.
Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee.
Pros: Best crew I have ever had
Cons: Leg room is too small.
Pros: Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good.
Cons: Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too.
Pros: We were in transit and I checking-in was orderly. Grateful for friendly crew.
Cons: Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much.
Cons: Transiy in Brunei airport there is nothing to do at all.
Pros: The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful
Cons: Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh
Pros: Staff was helpful pre boarding
Cons: There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!
Pros: No thing about this flight
Cons: Not good good on board they don't have variety of food no credit card accepted
Pros: Was kindly moved to exit row after inquiring at checkin..very nice agent. Very comfortable and great legroom...unlike the hideous crammed in rows behind. Boarded early wjich is unusual for this airline to ever be on time...then sure enough 30 min delay due t9 manila traffic?? This country needs a new major airport or updated traffic control and another runway! This pilot had the smoothest landing...the last few flights have been awful landings, hard and scary
Cons: Unsmiling flight attendants...what has happened? The ladt two flights ver sober looks, never smile?
Pros: No thing at all
Cons: Seats very small food disgusting ,they don't offer you any thing on board
Pros: Ilana, the attendant at the check in was so amazing!!! She went out of her way to find our friend a seat close to us. We just loved everything and everyone about Fiji airways. THANK YOU!!
Pros: The staff was all very nice and I always felt like they were doing their best to help. the situation seemed out of their control. It was nice of the airline to provide hotel and meal vouchers. (The meal vouchers didn't go very far at the Sheraton where all the food is very over priced.)
Cons: My flight was delayed 16 hours so I missed my entire trip to Fiji. This is devastating to me and I feel I should be compensated. Fiji Airways didn't notify me of the delay until I was already at the airport checking in so it wasted even more time and money. I bought this ticket because the flight time was convenient. Then it left at 3:55am which is the worst time to leave because I couldn't sleep beforehand and felt awful the whole evening and during the flight and after. To top it off the airline wouldn't check my bag through to my final destination. I was very unhappy with how this occurred.
Cons: Boarding a bit chaotic
Pros: Superb customer service It was my first time using Fiji Airways along with my children. We usually fly AirNZ or Emirates because they have everything I need. Now we have added a third airline to our list. My kids are also fussy with the airlines we use. But they really enjoyed their flight with Fiji airways.
Cons: Food was average and I could not put my seat back slightly.
Cons: Nice crew. Newer airplane
Pros: The system cancelled my ticket & need to buy a new ticket
Cons: Non action from airline & IRRESPONSIBLE replies from customer service
Cons: Was ok
Cons: Delayed departure. They were slow to board flight.departed almost an hour late. There didn’t seem to be a reason for delay other than poor organization and management.
Pros: The food which we didn't expect. The friendly crew. Ease from checking in to flight.
Pros: Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable
Cons: No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing
Pros: staff service very good, price is good
Cons: crowded flights. seats too close
Cons: Ontario Airport for international arrival is confusing. I think this has to do with more the airport than the airline...although the airline could have helped too. There is no one to ask questions once you exited the security area. The signage is incorrect for airport shuttle to the parking lots. In order to get to the parking lot, one would need to first take a rental car shuttle to the regular terminal and then change to an airport shuttle.
Pros: Planecdmlty. Had the tow to myself! Food and crew excellent .
Pros: The overall experience was great. The plane was clean and spacious. Entertainment and food was excellent. Flight attendants were courteous.
Cons: I did not like my seat as it was near the toilet which made my flight a bit uncomfortable. Possibly for those persons who do not sleep throughout the flight, more can be offered. Maybe the flight attendants can walk around more to check on passengers as it is A very long flight.
Cons: Would fly China airlines again
Pros: Two choices of meal, friendlier staff, better head cushion. Props to JAL.
Pros: Crew very helpful. Seat roomy.
Pros: Service was excellent
Cons: Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane
Pros: Service was excellent. Premium economy seats well worth the few extra $$.
Pros: On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out.
Pros: fast boarding
Cons: Better Movies
Pros: Quick and easy service. Very friendly and polite.
Pros: First time trying the new inflight Wifi - great!
Pros: Leg room
Cons: Delayed almost an hour. Landed and had to wait in another queue to get off the plane. Been waiting 15 minutes on the runway. This is really ruining the only holiday weekend I get for months.
Cons: We arrived 3_ hours early to check in for a 12-22 flight but had to stand in line much longer than necessary because passengers who arrived late for flights that were departing were checked in before we were. We understand that the airline is trying to check in passengers for departing flights so they can leave on time but they need a better system to avoid penalizing passengers who follow the rules. Our flight was delayed 90 minutes, causing us to potentially miss our connection in LA. We were not provided any information in flight or immediately upon getting off the flight to calm our worries about missing the connecting flight. So we stood in customs and immigration lines hoping to make it. Only after we collected our luggage, were we told that we had been rebooked on another flight from LA to DC (our final destination). We could have been given that information in flight or at least when we got off the plane to avoid being stressed in customs and immigration. The airline needs a much better way to handle delays for passengers who are going to miss connecting flights.
Cons: Why is my passport number wrong?
Pros: food and service
Pros: crew was nice
Cons: food was dry
Pros: Crew's Services
Cons: Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor.
Pros: I like the food and crew are very helpful and has a smiling face.
Pros: New plane, nice. Entertainment system is good but limited selection
Cons: Gate very far away, a good 700 meter walk! And very long immigration queue.
Pros: Food still up to standard. Better then some flight from Thai Airways.
Cons: Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray.
Pros: Nice plane. Seats fairly comfortable. Pleasant crew.
Cons: No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item.
Pros: Polite staff, safe environment.
Cons: Flight was slightly delayed and took off late.
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