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Delayed twice then cancelled at 02.00 in the morning. Left 300 people to sleep on the terminal floor overnight. Zero communication due to zero Air Canada staff.

The flight from Anchorage to Vancouver was OK, but the seats are quite uncomfortable.

My original booking was through AirCanada and unbeknownst to me they altered flights and providers which caused a complete disaster for checking in for my flights and seat assignments. The original gate agent in Auckland had me basically doing gymnastics to get onto the future flights and have my luggage follow me.

I think overall both Air Canada and Air New Zealand did a good job the their flights. It is nice to have movies, music, podcasts etc to watch for the long flights. Just wish the seats were wider and had a foot rest to change my leg positions during the trips.

Not enough electronic outlets for charging in the Air Canada waiting to board area but the Most important thing….the plane was booked to only 40% capacity and my row of 2 other seats were empty. My row happened to be one of the few rows that did NOT have raising arm rests. The flight attendant made effort to seat me in a different row. I needed wheelchair assistance due to a cyst on my knee and struggled to move from seat to seat to get to the row. Those 2 empty seats tormented me the entire 15+ hour flight as I had to be upright the entire flight and was not able to elevate my knee. Lots of other passengers were laying down due to the arm rest being able to retract. It is a shame that he couldn’t be gracious and find a row that I could move to.

Almost missed boarding, mass line up made me be the last person. Wish the announcement was more loud, didn’t hear what seats or zones were ready. Being last also made finding space for my roller bag. Fortunately the flight attendants made it work!

Good service was quite limited but that is due to short flight.

Since it was a long flight, a seat with better cushion would have been better. Also, water was offered but the steward walked by too fast to get any.

Terrible. My brother broke his leg and couldn’t board the flight and air Canada couldn’t do anything about rescheduling his flight. Poor customer service and help all around

I Teall staff was great and helpful and communicated needs and special care for my granddaughters and family as well as others. Well done