|Flights arrive in||Toronto Island|
|Flights depart from||New York|
Pros: Better staff than normally, which was both surprising and pleasant. Flight made it on time for the changeover in Zurich, which is very important.
Cons: Extra charge for luggage - it showed up in the itinerary only after everything has been paid for. And even the paid suitcase allowed 23 kg only. It has been just over TEN years ago that you had two suitcases at 32 kg each included in price! Does the airline seriously believe that you can travel around the world with just a swim trunk in your pocket? This policy is an insult to any world traveller. We do not all go into an all-inclusive resort! The only drink offered during the flight was plain water, again a step down from before where they also offered others, e.g. orange juice. Seating - now that big persons have the right for two seats for the price of one, when will the same rational apply to tall people?
Cons: Terribly small seats
Cons: Overhead luggage compartment in business class was poor
Cons: Main meal was the worst I have had in over 10 years on a plane. I got the pasta. There were no vegetables or color other than yellow/orange in the dish. The side was a potato salad, which is also not very nutritious. Then you get a brownie and a roll. The breakfast/snack was also a pumpkin slice of bread. The overall food options were not very diverse in terms of the food groups. I thought plane food had improved in the last decade or so, but not on this flight.
Cons: The flight was late more then 2 hours. I missed connection flight!
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