I was exhausted from a long day. The flight was smooth. The first flight during my 3 week travel that took off on time.
Crew was amazing, takeoff wonderful. The bathroom was disgusting from before takeoff the odor made the flight uncomfortable as you could smell the bathroom from the center of the plane where we were sitting. Smelled like raw sewage. My daughter was throwing up as we landed due to the smell and horrible turbulence as we approached Newark.
I'm a United 1K member and have ben for 10 years. The gate agent had no control over the boarding process and had us passengers queued for hours as delays were announced. On the plane, the overhead air nozzle was broken so col over was powering through on me and the passenger next to me. Not a great experience for a million miler on United. Feel free to contact me. Josh Smigel - DM426089
Everything was the best it could be. Crew found me with pre- ordered food. Excellent experience!
Improve the food offerings and cabin seating. My wife would prefer to fly another airline, even with a connection for a more comfortable trip. A 737-8 should not be scheduled for a 6 hour segment, which turned into 7.5 hours due to the origin ground delay.
As I wrote earlier, poor planning and/or communication. At least twice, we were told that we would be boarding in less than ten minutes, only to have the flight again delayed at least another hour.
Cree was organized and pleasant. Plane had good seating but as it’s a shuttle toilets hadn’t been thoroughly cleaned (eg. bins too full)
All good flight was 35 minutes early when arriving in Edinburgh
Flight left on time, arrived early, pleasant staff provided water, coffee, etc. access to bathrooms was reasonable and were well maintained. blankets were available, lots of entertainment options. LUGGAGE SERVICE WAS GREAT. I got my one checked bag quickly and was able to make a bus connection for a 2 hour bus ride saving me from waiting another 1.5 hours.
They promise free wi-fi prior to boarding and then once on board you are informed you have to purchase wifi even after being a mileagePlus member.
It was a problem because there was a delay where we sat before taking off from newark,then when landed in Toronto we sat on tarmac and they wouldn't let us out for a long period of time. When we finally were released to the airport in Toronto the attendant scanned our boarding pass that we were here for our connection to Brazil. We ran all the way to the gate and they said at the gate the door is shut so we can not let you on the plane. We explained that we were checked in by the attendant when we arrived at Toronto airport to go to Brazil and they should not have shut the door. We were ignored at the gate
My original booking was through AirCanada and unbeknownst to me they altered flights and providers which caused a complete disaster for checking in for my flights and seat assignments. The original gate agent in Auckland had me basically doing gymnastics to get onto the future flights and have my luggage follow me.
My flight from New York to Canada and Canada to Brisbane was canceled, so I had to take united airlines instead flight from New York to Dubai then layover in Dubai 8 hours then from Dubai to Brisbane it was extremely difficult for me , it was a nightmare flying with Canadian airlines unfortunately.
I think overall both Air Canada and Air New Zealand did a good job the their flights. It is nice to have movies, music, podcasts etc to watch for the long flights. Just wish the seats were wider and had a foot rest to change my leg positions during the trips.
Almost missed boarding, mass line up made me be the last person. Wish the announcement was more loud, didn’t hear what seats or zones were ready. Being last also made finding space for my roller bag. Fortunately the flight attendants made it work!
Since it was a long flight, a seat with better cushion would have been better. Also, water was offered but the steward walked by too fast to get any.
The Air Canada staff at the gate in Newark were fantastic and so very helpful!!!
Flight was delayed 1.5 hours as crew was stuck in traffic...that is absurd that the airline would be transfering a crew by car through NYC during rush hour. I missed my shuttle bus and got stuck in Vancouver for the night. Airline did not offer a voucher
The scheduled flight was to leave at 11:15pm from Vancouver Airport. We waited 90 minuets in the plane for take-off . They announces an Electrical fault with the aircraft, Air Canada announced the Flight was Cancelled at 12:30am. and we were taken off the plane. We had to wait to collect all our luggage, after that we had to stand in line (for2 and half hours) to be processed back into Canada, (with security checks etc) We stood in ques from 12:30am until 3 am and was only offered 250 ml of water. When we got in front of the que, we were told there is no Hotel accommodation for us. We were handed a new boarding card for a flight at 10:45 am ( we had to report at 7 am) We were told to find somewhere to sleep on the airport floor! It was cold as a blanket was not offered! The time was 3:30 am now and the cleaners had no respect and was driving around with the noisy vacuum cleaners! Trying to sleep under the bright lights and on the hard floor it was very uncomfortable as our (over 60's ) bodies was in pain from the hard floor. At 7 am we were processed again though all the airport security checks, scans etc. The flight to Brisbane took off at 11am ( 12 HOURS LATER ) !! We had to report at 7am to book in with Air Canada again, for a new flight at 10.45am to Brisbane.
The bathroom I used could have been cleaner and tidier. Didn't look like it was kept very well. The staff were super helpful. There was an issue with my screen, and they rebooted it for me. They were also great at dishing out our meals, and cleaning up after.
