Daily cleaning, installation of cabin HEPA filters on flights from Perth to Ukraine
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Scores according to KAYAK customer reviews
Cons: "Travel insurance that I purchased 80+ dollars was useless because I couldn’t use do anything to change my flight date"
Cons: "Didn’t even take off!"
Pros: "The service is really good. The only downside is that you have to be in Doha. But it’s always nice to leave Doha."
Cons: "The push button entertainment system doesn’t work well. You have to keep pressing buttons to make a movie play. And by pressing buttons, I mean, you have to hit the screen and wake up the person whose head is on the other side of the headrest."
Pros: "The crew was very friendly, kind, and helpful."
Cons: "I couldn’t find any music that I liked - classical, soft rock, etc"
Pros: "crew was very sweet"
Cons: "food and wine options were terrible"
Pros: "The crew was super nice"
Cons: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."
Pros: "The crew was amazing!"
Cons: "The internet service was not working!"
Pros: "Crew were helpful"
Cons: "Luggage didn't make it onto flight, from transfer flight"
Pros: "This was my first experience with Qatar & it was outstanding. Crew members are extremely courteous & helpful. The aircraft seats in economy class were roomy & comfortable. Bathrooms were kept clean throughout the long flight. Food was very good as was the selection of flight entertainment. Can't thi"
Pros: "wanted an isle seat because of back issues and was arranged without any hassle."
Cons: "17 hour transit in Doha and no accommodation was provided. Though I booked it from a third party I belive QA is at least responsible for making sure that the vendors let the user know that there will be NO accommodation provided. This information is also not readily accessible when searching online."
Pros: "Nothing amazing. Everything was okay and average."
Cons: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Cons: "At Mumbai airport, during check-in I was told that my carry on bag plus personal item together should weigh not more than 7kgs!! I have never had any airline actually weigh my personal item (laptop backpack) before this journey. Eventually I ended up stuffing my check-in bags with everything I was carrying in my carry on bag before I was allowed to check in. The weird thing is, I was never told about this rule on my journey from the US to India."
Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Cons: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "Great service from all staff ,"
Pros: "So many movies to spend flight time with great crew"
Cons: "There are couple things. First of all, it was cold almost for everyone: everyone used a blanket, and some people asked for a second blanket. Secondly, I think that if this airline became the best airline in 2017, staff should care about their passengers’ stuff more than they do, so backpacks or suitcases don't lose parts or get crushed during flights. When I got my backpack back, I thought that someone had used it to play football. My backpack had lost some parts, and some pieces of it were torn!"
Pros: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Cons: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Pros: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Cons: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Pros: "On time flights, orderly boarding, plenty of room for carry on luggage, no overcrowding, connection through Doha airport was nice as it is not crowded and has plenty of shopping options."
Cons: "Too many crying babies on board, food was just okay, crew were also just okay, entertainment system didn’t always work, cut out well before landing and took forever to reset."
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Pros: "Good leg room. Food was best airline food I've ever had....... By far"
Cons: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
Pros: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."
Cons: "Chairs a little too small for long flights...."
Pros: "I liked staff , boarding was organized food was not very good needs to be improved"
Pros: "Stopover in Doha fun. The people are so friendly."
Pros: "On board crew are excellent."
Cons: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."
Pros: "Crew attention and care"
Cons: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Cons: "It was canceled while am at the airport and i rebooked"
Pros: "Lots of space as the flight quite quiet. Very friendly staff."
Pros: "I flew from LAX to Dhaka Dec 18th and had a great experience. Staff was very helpful -- I was given the opportunity to re-arrange my bags, to avoid a baggage fee. Excellent entertainment options. New and comfortable planes."
Cons: "Had a bit of a delay getting checked in at LAX, as they only have one counter, and weren't open when I first arrived."
Cons: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Pros: "On Time good service"
Cons: "Serving alcohol on board"
Cons: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."
Pros: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Cons: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."
Cons: "Only 1 meal on a six hr flight was stingy. - not even snacks. Unfriendly staff. No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Cons: "The luggage management system was terrible. We had to wait 2 extra hours for a single carry-on that we had to check in before our 15 hour flight. After a 24 hour journey, it is really inconsiderate to add extra hours to the journey. For luggage, I would give a 1, very poor rating for Qatar Air."
Pros: "Qatar Airways is a nice airline and it's obvious they work on making your flight a pleasant experience with a lot of food, entertainment, etc"
Cons: "My flight was delayed 4 hours upon initially arriving to the airport. While it was important for me to be there when I found out this information because I needed to reschedule my connecting flightso due to the delay, this should not be required. Qatar Airways, knew the flight was going to be delayed at least 10 hours before they announced it. They should have already began the process of rescheduling connecting flights and figuring out problems before passengers arrive to the airport. I probably spent 45 minutes at the ticket counter working things out."
Pros: "Amazing service the whole way, extremely polite and helpful even though I'm not one to ask for much. Food was great and also the entertainment, definitely flying with them again."
Pros: "The crew is very kind and friendly. Seats on the A330 are more comfortable than on 787, was lucky with exit row this time. Boarding in Stockholm good while in Doha a little messy. Gate staff not so friendly in Doha. In Stockholm checkin was excellent!"
Cons: "Seats on 787. Food in general with chicken main and bread from Doha very poor."
Pros: "Crew was phenomenal. Felt safe and cared fir on flight."
Cons: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline. Not airlines fault but took too long to get yo terminal at IAD Leg room a little tight in economy of 777"
Pros: "Too narrow seats"
Cons: "The cabin crews were not supportive enough - delayed service and sometimes even denied service like drinks"
Pros: "Some of the crew were friendly, certainly not all of them."
Cons: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
Cons: "Every thing was great"
Pros: "Crew, interior, seats"
Cons: "Food was average. Service could be better. For example, my wife and I never got our food at the same time or close enough. We had to ask for food or drinks. They should regularly ask if we need something. Empty water bottles (up to 3) were sitting on my table for hours till we landed."
Pros: "Double seat on economy class upper deck"
Pros: "The crew good except one man i guess from India"
Cons: "The food was not good at all"
Cons: "Crew can be more friendly"
Pros: "Jenna our crew member was amazing. My wife and I traveled with our 5 kids ages 8, 6, 4, &11month old twins. Thought it would be a total nightmare but the crew was so helpful and understanding. They made sure the older 3 got their infotainment system working and setup the bassinets for the twins."
Pros: "The crew were attentive and friendly."
Pros: "Entertainment system has a great selection, leg space even in economy is big enough."
Cons: "Definitely food, mozarella sandwich was of very poor quality. Also after serving food, it takes them 2 hours to collect trays so you get stuck on your seat and can forget about toilet :("
Pros: "Good seats. Good space good crew."
Cons: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Pros: "The entertainment selection."
Cons: "The watermelon in the salad was almost spoiled."
Pros: "Comfortable seats. Fast boarding and unboarding."
Cons: "Crew weren’t very nice. Was hard to get anything to drink! After lunch waited for an hour for crew to collect trays!!!! Soda finished after first half of the flight. Crew collected headphones and blankets 45 minutes before landing!!!"
Pros: "The only good thing was the entertainment"
Cons: "The food was not up to the mark - the menu choice and combinations needs to be re-looked at for non-veg passengers. The choice of spirits was limited and not there at times. The flight attendants overall disposition towards the passengers needs to improve. - at times they forgot what was asked of them."
Pros: "very good as expected"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The ground staff at Gatwick was friendly, helpful and efficient."
Pros: "Flight departure on time and good food service"
Pros: "Besides noted above the arrival on time."
Pros: "Crewman friendly service and try to betas much as they can"
Cons: "My tickets say 1 stop in Dubai. However, I had 2 stop going and coming back. I had a stop at Athens For 90 minuets and then Dubai before I reached to my final destination. Also, going my audio was not working for Newark to Athens and Athens to Dubai. However it was working from Dubai to Ahmedabad. Also coming back they give me very hard time for my Camera bag. Somehow it’s free to fly from USA but you have to pay for the weight of camare coming back."
Cons: "We were seated towards the back of the economy class and by the time the crew reached us, they ran out of the menu options and we were forced to take left overs"
Pros: "Flew business class. Nice lounge at ktm, better than I expected for Yangon. Fast checkin, good service and very efficient. Seats comfy. Arrived early to Dubai."
Pros: "The staff is always exceptional. Providing service for my every need."
Pros: "Food and crew were great"
Cons: "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
Cons: "The crew were so friendly"
Pros: "I enjoyed the wide selection of movies and tv series. I think the food is the best out of all the airlines and I enjoy flying with Emirates."
Cons: "When I boarded my flight, a man and his family took my seat and forced me to sit in the middle of two very large men and made my 7 hour flight very uncomfortable. I purposely chose that seat for leg room and even though business class was empty, they could not provide me with a different seat."
Pros: "Loved the service. My flight was from NYC to Milan."
Cons: "There was not one thing."
Pros: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
Pros: "Loved to watch a movie and get wonderful service"
Cons: "Can't think of anything"
Cons: "Movie selection terrible."
Pros: "It was a comfortable flight since I had 3 seats in my row which I ended up sleeping on."
Cons: "The food was cold and awful and it's hard to understand how can they run out of drinks barely half way through Economy during service. A couple of the cabin crew females were rude."
Pros: "Excellent flight. Excellent service. Great food and on flight entertainment."
Pros: "great lie flat bed, was too tired to take advantage of the service"
Pros: "the food"
Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Pros: "The flight crew is great, the plane is modern and the in-flight entertainment is awesome"
Cons: "Food quantities could be more. In such long haul flights, individuals line myself who do not sleep in focus tend to get hungrier. Boarding at Dubai has become a mess ever since Trump instituted a restriction on carry-on electronic devices for flights to the US originating from certain middle eastern counties."
Pros: "The crew was very helpfully and nice"
Cons: "Other passengers and there dramas"
Pros: "Online checking"
Cons: "N/ A"
Pros: "Everything is very well organised"
Cons: "All was good"
Pros: "Space and the fact that everything worked. Food was excellant."
Cons: "I always like Emirates."
Pros: "Entertainment facilities very good. Important for those long trips. Food good too"
Pros: "Flying on Emirates is a treat. The food is delicious, the staff is friendly and professional, and a long journey becomes a pleasant adventure."
Pros: "Normal checking process completed and waiting at gate early."
Cons: "Flight initially was said to be 1 hour late and then it was cancelled altogether. There was no information about why and what are the next steps. People were just following blindly as the group moved, finally everyone was led out of the airport after immigration cancellation, then to baggage claim where we had to collect all checked in big bags and board a bus to take us to hotel . The hotel was good but getting there with the big bags for just a few hours and then the flight was scheduled for night (12 hrs later than original schedule) They could have just held the checked in baggage with them, or arranged an alternate aircraft to arrive sooner."
Cons: "nothing it was perfect"
Cons: "The service i received from airfare.com and Kayak."
Cons: "The flight was delayed twice and then cancelled. Not a big deal. But there was only 1 ground staff to deal with the 250+ passengers. No other emirates personnel were around. It was chaotic and confusing. We finally arrived home at 10pm local time."
Cons: "Us passengers are obviously an inconvenience to the crew"
Cons: "I missed it"
Cons: "The transfer from international flights to domestic is difficult. I came to Guangzhou with a joint flight of Turkish airlines and China southern but there was no one at the airport when we landed to inform us how to transfer our luggage to the domestic flights and how to check in. Considering I don’t know Chinese, this was tough."
Cons: "Hotel for passengers"
Pros: "crew was great, food was delicious, seats were comfortable."
Cons: "updated movie library, better handling of boarding for priority customers."
Pros: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Cons: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"
Pros: "It was a true Turkish Airlines experience! Awesome as always!"
Pros: "That was extremely nice of the company that we had that little package with toothpaste, toothbrush, pillow, slippers etc. Very happy about that."
Cons: "I wish I could have access to wifi on the plane, to tell my family how I was doing."
Cons: "Food. Lack of vegetarian options in 2nd leg."
Cons: "The flight was overbooked. We where forced to take another flight 6 hours later and in returen we where promised a 250 euro compensation and a 5 stats hotel to wait in. What actually happend is that we had to wait for 3 hours in a room without enoth chairs for everyone and then we got entry to the cheapest lounge at the airport."
Cons: "Had to stay overnight in the lounge zone. Hotel inside the airport wasn’t available. Outside you have to spend sometime at the multiple lines, buy visa, get the voucher, take the shuttle bus... By the time you done with that, it’s time to come back. Didn’t expect that for the business class ticket holders."
Cons: "Big uncertainty and running to catch the connection flight. Bad feeling. Probably the delay was not caused by the airline, but the crue could not guarantee that the connection woul wait."
Pros: "Service and bag policy"
Cons: "The house food"
Pros: "The flight crew was friendly and kind."
Cons: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."
Pros: "Best service"
Cons: "Took them too long to pick up the trash ..."
Pros: "Comfortable seats..."
Cons: "It got a little hot and the tray table did not unfold to a level surface causing my drinks and plate to slide into my lap."
Pros: "Rickety old plane. No WiFi. USB charger not working."
Cons: "bus service to the plane"
Cons: "Dealy my flight"
Cons: "The sound from the headphones is just horrible. I decided not to listen to music and could barely hear the voices in a movie."
Pros: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Cons: "It was all good(which I rarely get to say these days on any carrier)"
Pros: "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
Cons: "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."
Pros: "This flight was perfect, good food and excellent crew."
Cons: "My luggage did not arrive with me from Istanbul but they put on the next available flight, so big deal"
Pros: "Boarding and crew"
Cons: "Food. The veg options were very bad."
Pros: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Pros: "Better than average in flight service. Excellent in flight entertainment"
Cons: "Poor customer service. What the Turkish airliines claims to provide for passengers with long stopover (free tour etc.) on its web site did not happen. We got inconsistent and not helpful information from different Turkish representatives. Tight seat configurations. Uncomfortable for a 12+ hour flight."
Cons: "I waited on line for over an hour until we found out our flight was cancelled indefinitely. There was no communication and no way to rebook. I had to book a different flight on my own through a separate airline to get back home in less than 3 days."
Pros: "The seats were roomy. Turkish gives you lots of amenities for a comfortable flight. The food is a hot meal."
Pros: "Short flight with no issues."
Cons: "No problems--everything average."
Cons: "Everything was high level"
Pros: "The long flight didn't even feel like one. The entire staff was very polite and also very professional."
Cons: "The service, the food, the flight quietness and it wasn't any major turbulence plus the pilot executed the smoothest landing ;)"
Pros: "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
Cons: "Too tide in front of the chairs"
Pros: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Cons: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all. Seats had lesser room."
Pros: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Cons: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"
Pros: "Great food, comfortable seats, Caring staff, Good TV quality and programs."
Pros: "Missed my flight because the airport changed gates and didn't announce it. Was told I could pay a penalty o in excess of $450 to be placed on another flight, meanwhile same flights from Istanbul to Amsterdam were going for $213. I will avoid Turkish Airlines at all costs. Customer service is terrible. The most unprofessional, rude, ignorant, and disrespectful staff represent Turkish Airlines at IST. Furthermore, an email complaint has been ignored."
Pros: "The flight was good and attendance was perfect as well"
Pros: "The food used to be way better than now"
Cons: "They changed my flight date so many times, I was unable to fly"
Pros: "surpassed our expectation"
Cons: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."
Pros: "Almost all"
Cons: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
Pros: "Almost everything. Food ..."
Cons: "Was great overall."
Pros: "Having seen so many ads promoting the quality and service of Turkish Aurlines, I was quite disappointed in the end. Only the entertainment and seat facilities were good."
Cons: "The boarding was a mess in Istanbul. My pre-booked seat was changed in the last minute despite asking to be located in a similar area. The staff were not attentive."
Pros: "Food and entertaiment. Crew was very good."
Cons: "No leg room for people 6 feet and taller."
Pros: "The attendants were courteous and proficient. Even when they were being elbowed as they walked past, smiling and friendly. I will try to fly Turkish again."
Pros: "The crew was very friendly. Plane very clean and comfortable. Service promt."
Cons: "The baggage claim carousel was not published in the airport. I did receive a message but my phone had been off during the flight so I didn't turn it on until much later."
Pros: "We like Turkish Airlines - it's comfortable - we actually managed to sleep, the toilets are big, the entertainment is enjoyable and if possible, we'll always fly with Turkish"
Cons: "The earphones are uncomfortable"
Airlines flying from Perth to Ukraine have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Perth to Ukraine
Masks required on board, masks provided on flights from Perth to Ukraine
Social distancing seating
Middle seats unavailable to book on flights from Perth to Ukraine
Testing for antibodies, testing for symptoms for flights from Perth to Ukraine
Waiving of change fees. Search flexible flights from Perth to Ukraine