Nothing better than Air New Zealand. Top scores in every category.
Your entertainment could be better. I flew on Air New Zealand in January so was expecting a better choice in February...but no luck. Same choices and also could have a better selection. Otherwise, lovely service, the purser came to our seats to welcome us. Overall, very nice. Direct flight from Auckland to YVR was fantastic!
They are my favourite airline in the world by a million miles.
Do the bumpy weather the whole trip they were very few times when the seatbelt sign wasn't on
Nice friendly staff and crew. Love the 787 flight. Get meals and lots of drinks!
Check in crew member was very helpful, nice and excellent service👍
Lost my luggage and brought someone else luggage to my airport.
I love the “boarding from the back” idea - it’s so much better than the “Zones” idea that many others use. Also, the inflight wifi was a first for me! Very nice to have on a 13-hour flight!
At Coolangatta International it is difficult to hear voice boarding announcements when away from screen announcements.
Just a hiccup being added to the NZ Traveller Declaration a bit late.
I missed my flight due to unforeseen circumstances It was, however , an excellent price !
Very good overall. Highly recommend for all flying to Australia
Qantas is always subpar beyond comfy chairs for a domestic flight
A few more inches of legroom is all i ask
Airline running better than post Covid, proper boarding process now implemented, some aircraft feeling a bit old and tired, crew fine, online experience better.
Inflight entertainment, poor that there are no headrest screens on aircraft used for an international flight.
Touch screens were very difficult to use, generally being laggy and unresponsive- it was quite an art to get it to play the thing you wanted rather than some thing at random. Selection of films and Tv was good when touchscreen decided to finally respond.
Their aircraft are old and amenities lack way behind other international carriers leaving from BNE. Even in economy
The old Plane had not been cleaned properly in a long time.
Boarding was over 3 hrs late and we didn’t land until almost 1:30am
It was one and a half hour flight, however it was delayed for one hour, no bus running after getting off the C-Train,
My original booking with Air Canada turned into a headache
Previous flight from Melbourne to Brisbane was late. I had 1 hr 40 min to get to the connecting flight. That was not enough time as I had to take a shuttle bus to change terminal. Then needed to get through security and customs. The airline was announcing my name to board at 9:10. The take off time was scheduled for 9:40 but I was again one of the last to board at about 9:20. Kayak needs to allow more time for these connections
Great service, friendly flight attendants. Boarding was easy. Food was airline food, nothing special but okay. Entertainment was great and overall experience really good. would fly with Air Canada again any time
Easy boarding, punctuality, decent service. The only thing I would complain about is the misleading claim of free messaging, which you do not get access to without preparation prior to the flight.
I got hurt and needed a wheelchair. They were excellent. I also appreciated the fact that they kept me informed thru out the whole trip regarding boarding, gate changes and luggage info.
The bathroom I used could have been cleaner and tidier. Didn't look like it was kept very well. The staff were super helpful. There was an issue with my screen, and they rebooted it for me. They were also great at dishing out our meals, and cleaning up after.
The flight crew were really great. One of the ladies approached me immediately before we even took off to say she would do whatever she could to try and find me some more room, as I’m 6”7 and the seat I had paid for and picked thinking it was the emergency row was incredibly cramped. The legroom was great but my seat itself was very thin due to it being on the aisle right at the front. This caused my fold out table to be incredibly difficult to use and my fold out tv basically in the walkway. I’ll know for future flights with air Canada which seats to choose. The only other issue I had was that other than its positioning in my seat, was that my fold out tv didn’t actually work. This wasn’t a major problem at all as I had my own phone and music to listen to but just in case my particular seat’s tv needs repairing I thought I’d mention. Otherwise I had a very pleasant flight and experience this time on air Canada compared to my same flight last year.
I had booked flight with Air Canada. I was bumped off of original flight and had to stay over 3 extra hours in Vancouver. My seats disappeared and wife and I were not seated together, and stuck in back of plane. AC said it was United's fault. I paid AC for upgrade seats originally.
Have the cabin crew help with dealing with an unruly disruptive child.
