Daily cleaning, installation of cabin HEPA filters on flights from Seoul
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 17h 05m
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Scores according to KAYAK customer reviews
Cons: "Crew was not very helpful"
Pros: "Simple check in and boarding, right on time."
Cons: "Very professional and friendly crew. Food quality was excellent."
Cons: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Pros: "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
Cons: "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
Cons: "The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying."
Pros: "Lots of Leg room"
Pros: "The crew was amazing. The meal choices were great !"
Cons: "The person who assisted me to check in didn’t even know about Global entry..."
Pros: "Good efficiency for boarding an good in air entertainment"
Cons: "Delayed for an hour while already boarded"
Cons: "Flight attendants"
Pros: "This flight was part of a longer trip - I flew from Hartford, CT, USA on a different airline and connected to Japan Airlines in Chicago. I flew Chicago to Tokyo in JAL and then from Tokyo to Manila again on JAL. The service on first leg was very good and friendly of my JAL flights, food was good, seat was comfortable. Then on my second flight from Tokyo to Manila I was shocked but thrilled that I had been given an upgrade to first class. The whole experience was outstanding! The seat was incredibly comfortable and the food was phenomenal. The only problem, not that you could call it a problem, was that I was so comfortable with my fluffy pillow and fully reclining seat that I couldn’t stay awake to finish my movie! Thank you!"
Cons: "Not applicable"
Pros: "i cancelled my flight and still have not got my money returned"
Cons: "I dont have my return but you take it right away"
Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Pros: "Good food and movies. Flight attendants were great."
Cons: "Tight seating and it was hot. No way to control individual airflflow"
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Pros: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Cons: "The second meal (light lunch, i think) had dry shredded chicken."
Pros: "Everything was excellent no complaints"
Pros: "Crew was really professional and friendly, I sat beside a mom with 2 kids and the crew really helped her in her needs and made sure we were all okay. Food was good and I loved the movie selection, watched all the Oscar movies I've missed."
Cons: "How about being stranded at Narita Airport due to bad weather AND not helping your passengers rebook. Told us the flight was cancelled at 10:30pm when suppose to fly out at 7:30pm. No trains or hotels available, only way to rebook was through their phone service? Which didn’t open until 8am. Why not rebook at the ticket desk, guess what? You can’t!"
Cons: "Our flight was delayed for two hours. We have a connecting flight from Osaka to Los Angeles, which we were worried we couldn't make it. They told me the flight will wait for us because there were 20 plus people also need to get on that plane. When the time of boarding we heard they were calling us to the front and explained the flight we were suppose to be connecting already took off. They had to booked us to another airline. We were extremely disappointed! We asked if we could took another Japanese airline but they said our luggages were already transferred to that airline and the tickets were printed! Mosf importantly we have already waited in airport 5 hours and they needed us to wait for another 3 hours! Very bad experience with how they dealing with this situation!"
Pros: "The meals. The attention to service details. The seats are better."
Cons: "Ticket reservation follow up."
Pros: "Seat width, Crew Service,"
Cons: "Web Site Check in is cumbersome"
Pros: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Cons: "The only thing I didn't like Was leaving the plane."
Cons: "Everything was great!"
Pros: "The service was great. Food was delicious,"
Cons: "It was a bit too warm in the aircraft."
Pros: "The food on this flight was horrible. Big disappointment. Usually, the food on Japan Airlines is wonderful. However, on this flight, the food was a crab/mayo sandwich with yogurt. However, the service was wonderful, as always."
Pros: "Crew service responsive and helpful."
Cons: "Poor vegetarian meal (mostly vegan rather than vegetarian and without condiments). Problems using entertainment screen, which would get stuck and also have to go through many steps (confirmation screen, language) to see maps each time."
Pros: "The movies they offered."
Cons: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Pros: "As usual A1 service all the way!"
Pros: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Cons: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Cons: "Leg room"
Pros: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Pros: "Service impeccable"
Cons: "Worst food in the industry. Barely edible."
Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Pros: "prompt check in , ample baggages allowances, food and overall steward services."
Pros: "All was fine"
Cons: "Not much leg room"
Pros: "Food was pretty good."
Cons: "There were so many people who walk around an aisle but the flight attendant didn't control them. They kept pushing my seat and hit. I was so uncomfortable."
Pros: "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
Cons: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Pros: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Cons: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Pros: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Cons: "getting off"
Pros: "Good solid flight on a relatively comfortable plane"
Cons: "Narita seems to have had delay problems as of late. What should have been a short flight was extended over 40 minutes on the runway. Not the airline's fault by any means, but I'd recommend looking for flights through Haneda if you're passing through Tokyo."
Pros: "Professional and kind service. Leg room. In-service TV/movies. Toothbrushes. Food. Everything was outstanding."
Cons: "Absolutely nothing."
Pros: "Premium economy is marginally better than economy in terms of seat."
Cons: "Probably worst food ever on a flight. Crew, from Hong Kong, struggled with either Jaoanese or English."
Cons: "Only 30 people were not priority boarding (including me). Not being Japanese makes you a second class citizen on Japan Airlines."
Cons: "Again not enough to padding in seats"
Cons: "Air temperature was super hot and uncomfortable."
Pros: "Space and courteousness"
Pros: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Cons: "Serve the cold soba for all meals. :) Love it."
Cons: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
Cons: "the seats are not reclined, not comfortable at all"
Pros: "Crew was very friendly and the service was reasonably good."
Cons: "Seats were not very comfortable."
Pros: "Entire crew members, food, hospitality & aircraft."
Cons: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Pros: "Crew was nice"
Pros: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Cons: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Pros: "There was lots of leg room. Crew was nice."
Cons: "One of our seats had a broken recliner button."
Pros: "The entertainment options were great, the food was great, the staff was friendly and helpful."
Cons: "It took a while for them to serve the first meal and I don't know that there was a need for a second meal. I would have preferred to sleep."
Cons: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Cons: "The main issue was getting off the plane in Sydney - we had to wait for a bus to offload us as the plane was sitting a long distance from the terminal. The bus eventually came, offloaded half the passengers and then returned 20 minutes later to start to offload the rest. It's the longest time I've ever spend disembarking from a plane and clearing an airport - very poor whoever was responsible (I'm assuming Sydney airport was at fault)."
Cons: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Pros: "Flight departed on time, landed on time....excellent service, too."
Pros: "Great experience overall."
Pros: "Great food"
Cons: "Leg room"
Cons: "Same as above"
Cons: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Cons: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
Pros: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Cons: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Pros: "Staff is awesome"
Pros: "The crew are so courteous and helpful."
Cons: "Small plane. No cabin space for carry ons."
Pros: "The attendants are all courteous and respectful."
Cons: "I'm still stuck in LAX"
Pros: "They came around often to see if we needed water or anything. Food was good."
Cons: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Pros: "Food & Entertainment"
Pros: "ANA is a great airline with a decicated group of professional. I love flying with them!"
Cons: "Can't think of one thing."
Pros: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Pros: "attendents were very friendly and very accommodating."
Cons: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Pros: "I like the nice and warm service from the crew"
Cons: "Food can be more variable but overall its oke"
Pros: "Ease of boarding; large overhead bins; relatively comfortable seats"
Cons: "Packed plane - every seat taken"
Pros: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Cons: "The long security lines in Tokyo for transfer."
Pros: "Crew was professional and charming"
Cons: "Nothing really, one of the best short haul flights in the world"
Cons: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Pros: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Pros: "The big screen Tvs"
Pros: "5 stars all around 5 stars around"
Pros: "Excellent service!"
Cons: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Pros: "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
Pros: "leg room!"
Pros: "Crew services"
Cons: "Seat space, window side, especially foot area no space for my bag and legs"
Pros: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Cons: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Pros: "As expected from the Japanese, super polite snd patient."
Cons: "If I was going to pick on something, it would be the English announcements which were somewhat difficult to understand."
Pros: "Good service."
Cons: "Flight was congested."
Pros: "Seats were comfortable. Entertainment was OK."
Cons: "I don't know what that food was, but it wasn't food."
Cons: "The food is not Good"
Cons: "Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience."
Pros: "Crew members, especially Cooper Pan, were excellent, friendly, thorough, accommodating. I felt like a special customer on this flight! Food was very good, and I appreciated the options of different meals. Also very little turbulence. Thank you, Air China!"
Pros: "great crew"
Cons: "asiana air gives a small flight package with slippers, toothpaste and toothbrush. while i find this extremely wasteful, i really needed toothpaste to brush my teeth but didnt have any. aside from that i felt that the seats were less comfortable and smushed together compared to other flights."
Cons: "package service"
Cons: "Planes not being delayed, causing us to miss our layovers."
Pros: "Not sure"
Cons: "Flight landing on time would've deeply helped."
Pros: "Crew was nice enough..."
Cons: "No video entertainment on board. Would have been nice to have been able to watch a movie."
Pros: "Very professional flight crew"
Cons: "-10 degrees and people hoarded in a bus to board an international flight that has no access to aerobridge. Vegetarian food for Air China is rice and boiled vegetables. Broken entertainment system. In short, the flight was disappointing"
Pros: "Same as my first flight"
Cons: "Same as my first flight, but the delay this time did not cause me to miss a connection as my travel terminated in Bangkok."
Cons: "Food was horrible."
Pros: "Reasonably comfortable"
Cons: "No movie selection and nowhere to charge phones. On line check in was a nightmare."
Pros: "The staff was very friendly and helpful."
Cons: "The plane was extremely out dated. Half the functions of the entertainment screen didn’t work. No outlets or usb to charge anything. No control over the overhead reading lights."
Cons: "The flight was late and caused everyone to have to stay overnight. I hope we get our luggage"
Pros: "Was fine for a short flight. "Western breakfast" was decent - 2 little pancakes, some scrambled eggs, and a (chicken?) sausage. Staff were kind enough to let us move to the front of the plane and get off first as we had only an hour to get to our connecting flight in Beijing."
Pros: "The crew was nice. I liked getting a bottle of water to drink."
Cons: "Everything was fine."
Pros: "being offered pillows and blankets"
Cons: "The man across from me received a blanket that had been vomited on. The smell permeated our row. The sandwiches were too much bread and mayonnaise, and not enough meat. The under-seat storage was very small, my bag didn't fit. No screens for entertainment."
Pros: "The plane did not crash, I was able to get aboard. The tomato juice was good."
Cons: "I arrived at the gate having found out that someone had cancelled my ticket. I had, had to pay $800 on my flight to Seoul, since they would not let me board because of a late connecting flight. Sometime during re-issue of my destination ticket, someone cancelled my return flight. Though 3 hours early, I had to wait for the counter to open, and then wait an hour and a half standing at the counter to get a ticket. There was no entertainment. The orange juice was not drinkable. I had to run through the Beijing Airport. so many security checks and my bag was searched many times during this trip. my toothpaste was confiscated though it had only about 3 uses left it was a full size tube rolled down to the last bit."
Pros: "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
Cons: "No charging ports on plane and no vegetarian options for meals."
Cons: "The plane was delayed over one hour for take off in Shanghai"
Pros: "Service was great"
Pros: "The in-flight meals from SFO to Beijing were good and the flight attendents' service was up to the standard."
Cons: "The transfer at Beijing was awful."
Pros: "Staff were quite helpful and both flights were on time - very cheap which made the things I didn’t like acceptable"
Cons: "There wasn’t really any legroom (I’m about 1.74m) or much comfort and the plane itself was really loud - not used to that from long distance flights. Two out of four meals were okay."
Pros: "Seats are pretty standard, and they do give you snacks even though the flight's less than 2 hours."
Cons: "As usual, delayed."
Pros: "I assume that everything will be alright but instead of landing in San Francisco, I am still stuck in Beijing waiting for my flight."
Cons: "Well, I could take the flight because our flight was delayed. So I need to wait at the airport until tomorrow for my next flight."
Cons: "Flight Crew member was very rude and un professional When we ask for his name he refuses so we can mankecformal complain And we ask other members for his name they said its in chineese and difficult for us to understand"
Cons: "My bags were lost!"
Cons: "This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi."
Pros: "I liked the food but few selections. I liked having ice cream as a treat."
Cons: "Some of the Chinese movies did not have subtitles or the subtitles were too small to read. Middle seats are the worse and the chairs do not recline that much back."
Pros: "it was a very comfortable flight and the crew was friendly and helpful. We were traveling with two small children, so saying it was a comfortable flight is very high praise."
Cons: "It was VERY annoying that we had to keep all cell phones turned off the entire flight. We preloaded games for my 5 year old son on an old iPhone 4 that is not connected to the internet or any cell service or bluetooth or anything and he was not allowed to use it the entire flight. Very frustrating for him and us. I wish this information was clearly provided on the Air China website when we booked the tickets so we could have planned accordingly."
Cons: "LOST MY LUGGAGE FOR 5 DAYS AND COULD CARE LESS ABOUT MAKING AMENDS. UNBELIEVABLE."
Pros: "The crew was nice."
Cons: "Everything else. I was also seated next to a baby that cried for 11 hours of the 13 hour flight. Perhaps there can be a family area."
Cons: "very inconvinient"
Pros: "They have taken care of me like no other airlines do this days, always with a smile, lots of movies to watch from all over the world"
Cons: "Rice is terrible T_T. Everything else is fine fine fine"
Cons: "Plane were smelly Crew could not speak English Baggage didn't come"
Pros: "Good price"
Cons: "No AC in my section for a 13 hour trip. Was so uncomfortable. Dated entertainment and slow crew service."
Pros: "Quick boarding"
Cons: "But slow to take off"
Pros: "Nice plane. Appreciated priority boarding for my son and me. Also lost my phone right before boarding and someone was sent to look for it."
Cons: "Some members of crew were very helpful while others were straight up rude when I asked for assistance."
Pros: "When the flight delays, as least the crew need to tell the passengers when the flight will be fight or boarding."
Pros: "Nothing, it was a horrible, never to be repeated experience compared to JAL, Asiana, and China Airlines (Taipei), which I ususually take."
Cons: "Inconvenient gates, landed in LAX near the beach, 40 minute bus ride to Tom Bradley. Horrible, inedible food. Basically I will never take this airline again and strongly recommend that their low-ball pricing is like a mean trick; and not worth the low cost at all. I should have known, "you get what you pay for"."
Pros: "Space in business class"
Cons: "Cabin appointment not impressive."
Cons: "Incredibly unfriendly staff. My entertainment center was broken and they could not shut off my overhead light."
Pros: "China's bad flight"
Pros: "Crew was friendly, helpful"
Cons: "Plane feels old. You get what you pay for, it was by far the cheapest airfare... but included my luggage getting lost after a layover."
Cons: "My first two flights were delayed (1st flight from Changsha to Beijing was delayed for 4 hours and 2nd flight from Beijing to Houston was delayed for 45 mins), so I missed my last flight from Houston to Orlando to go home! And! They lost both of my luggages! Now I'm forced to stay in Houston airport overnight to catch next flight to go home tomorrow morning. Air China did NOT help anything! They wouldn't even help me rebook my flight when they know I will miss my last connect flight."
Cons: "So many delays without a notification."
Pros: "The professionalism of the crew was fantastic! The flight attendants did their best to ensure everyone was well hydrated and fed."
Cons: "The seats were extremely cramped for a 6hr flight and the touchscreen used for entertainment wasn't functioning. Air china typically serves some pretty decent food but this time it felt like I was eating some sort of slime posing as beef. I also noticed some Air china flights heat the rolls and others leave them cold. The salad was also frozen solid."
Airlines flying from Seoul have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Seoul
Masks required on board, masks provided on flights from Seoul
Social distancing seating
Middle seats unavailable to book on flights from Seoul
Testing for antibodies, testing for symptoms for flights from Seoul
Waiving of change fees. Search flexible flights from Seoul