Daily cleaning, installation of cabin HEPA filters on flights from Shanghai to Sydney
Qantas Airways, LATAM Airlines and China Eastern have all waived their change and cancellation fees on flights from Shanghai to Sydney. Confirm policies on booking site.
LATAM Airlines does not allow booking a middle seat on flights from Shanghai to Sydney.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Sydney from Shanghai up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Fantastic crew members who were very helpful with our infant."
Pros: "Crew very nice"
Cons: "So cramped"
Pros: "Everything was fine, a bit late taking off but the time was made up"
Cons: "The plane's interior needed a makeover, as is old"
Pros: "fast trip from japan all ontime quick boarding and unloading"
Cons: "the food main meal on an australian airline consisted of meal a) sushi etc b)Japanese style chicken and boiled rice (chicken thigh full of fat and sauce was greasy) could not eat c)pasta twists with dried up sauce (could not eat) very poor quality food will bring my own next time no plain option"
Cons: "Flight from Bangkok was delay and miss the connection flight."
Pros: "I had to change flights to LA."
Pros: "Snacks and the drinks are good. Boarding are pretty smooth."
Cons: "Dinner and breakfast are not too good. We waited for long period of time for the luggages."
Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Pros: "Staff helpful and friendly. We got there"
Cons: "It’s a small plane without much to offer"
Pros: "All of the staff are friendly and helpful and is a good flight."
Cons: "It was raining and I don't like to fly in the rain especially landing."
Pros: "A 1950 flight from PVG-SYD and Qantas did everything well to gear it toward a restful flight."
Cons: "Not exiting from the front door after the flight while sitting in Business was slightly unpleasant."
Cons: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."
Cons: "Disembarking.... No gate so had to get bus to shuttle to terminal... 1 bus for nearly 1000 passengers.... Took nearly 90 minutes to get off plane."
Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"
Pros: "Pleasant, clean & comfortable"
Pros: "Easy boarding"
Cons: "All ok really"
Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"
Cons: "Late arrival 15 min taxi to gate 22 mins wait for bags and$23 yo get to International Terminal. Next time fly via Melbourne"
Pros: "Great support with wheel-chair assist."
Pros: "Staff polite and friendly. Entertainment on my ipad with wants content great."
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Pros: "The staff did the best they could to accommodate everyone on a full flight in economy. The passenger in front of me had a failed entertainment system and the staff handled it very well."
Cons: "The leg room is obviously minimal in economy but compared to Singapore Airlines this was cramped and when the seat in front reclines it's almost impossible to find a comfortable position if you're over 5 foot 9! food was below par."
Cons: "Qantas food gets worse each flight."
Pros: "All good"
Pros: "I always enjoy the flights that have the in-seat entertainment."
Cons: "No complaints."
Pros: "Individual usb charge port and meal"
Pros: "Cleanliness and comfort of plane, professionalism and courtesy of staff. Quiet, dark cabin allowed for restful trip."
Pros: "Crew were affable and courteous, even if not very attentive."
Cons: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."
Pros: "Short flight . It's ok"
Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Pros: "They had free wifi!"
Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."
Cons: "2 hours late leaving"
Pros: "Everyone and everything"
Pros: "Overall, one of the best international flying experiences I have ever had."
Pros: "Everything went smoothly, cabin crew were friendly and helpful. Food was tasty, but portion rather small."
Cons: "Didn't like that every time someone nearby used the entertainment - watched a film I think, my film changed."
Pros: "Excellent service as always. Luggage was checked through to the final destination."
Cons: "The passenger next to me was too big to have the armrest down."
Cons: "The wheel on my bag was smashed..."
Pros: "Crew were outstanding. Great service, attention to detail and simply better than I have experienced in the past 10+ years travelling Business. Well done!"
Pros: "Excellent service from counter to end of flight, well dine"
Cons: "Entertainment system on our section of the Qantas A330-200 had failed and was not operational for the entire trip. This meant no movies, no music, no safety video or announcements and no flight map for the entire journey of almost 8 hours. Crew were not very responsive to this and it seemed like a low priority vs everything else they were doing. After almost 2 hours and complaingpts from a number of the 24 passengers impacted, they did a "soft and hard reset" of the system which did nothing. Initially crew suggested they had an alternative (Tablets) but subsequently denied this. I felt they had already handed these out and did not hav enough. Having been the very first person to raise this issue (10 mins before the flight was to leave), I felt I should have been offered one, but clearly they did not do so. Altogether pretty disgusted with crew attitude and responsiveness. We also felt the food was of very poor quality too - it was too salty and what should have been crisp was soggy. We will NEVER fly Qantas again (even a code share)."
Pros: "Always organised"
Pros: "It was comfortable"
Cons: "I couldn't request a vegan meal online for some reason & once i got to the airport it was too late so i went hungry"
Cons: "Very cramped. Food was poor. Limited games choices in the entertainment."
Pros: "Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices"
Cons: "sanitation wipes for trays and arm rests"
Pros: "Brand New a350-900. Great price"
Cons: "Food choices for westerners, more leg room."
Pros: "Nice flight, nice crew, night food and nice on board equipment."
Cons: "No air bridge from Gate 213, It takes transfer bus to Gate 554. It is uncomfort under such hot and humid weather condition."
Cons: "Bad food and bad FA"
Cons: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Cons: "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
Pros: "Lovely crew, good amount of food and drink available."
Cons: "Sound on some of the entertainment options was too low to hear, so I ended up using my phone instead."
Pros: "I like the staff was very nice, and boarding process was not bad."
Cons: "The aircraft was extremely dirty, also my seat was saturated with a spilled drink and it was all over the seat and the tray table and tv, there was old food crusted on the seat back. I didn’t want to touch a thing thank god it was only a two hour flight. Very very outdated."
Pros: "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
Cons: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Pros: "The Ontario terminal location is much more convenient and faster than LAX."
Pros: "Cabin fitout is cozy and comfortable. Great service onboard and free WiFi for Premium customers"
Cons: "Taoyuan airport facilities"
Pros: "Living in novotel while staying in Taipei"
Cons: "stuck in Taipei"
Pros: "crew members are so friendly, excellent services"
Pros: "Great onboard staff. Very clean and efficient."
Cons: "Flight was slightly delayed. Lots of confusion and no information in English. Competing with two other big flights at same gate for Madrid and Rome. Wasn't sure whether I was supposed to be boarding."
Pros: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
Cons: "Nothing I didn't like."
Cons: "These are some of the narrowest seats I've experienced in a full-sized airplane. Please note, I am a normal sized human."
Pros: "Crew was friendly and attentive. Wide range of entertainment to choose from."
Cons: "Boarding was done half the plane each, so I stood in line waiting to board for a long time. I also had the middle seat, which was uncomfortable for sleeping. I would upgrade for a window seat next time. There were only meat options for the food, and no main courses for vegetarians."
Pros: "I like the boarding styles and the crew"
Cons: "I didn't like that we had to wait for one guy cause he was late. I also didn't like the little room we have to streach."
Pros: "Friendliness, courteousness & hospitslity of the entire crew."
Cons: "I did not understsnd the reason for the delay. It did not bother me though."
Cons: "Lack of movie selection"
Pros: "Friendly and efficient crew"
Cons: "The food in economy was not very good. A few pieces of fatty pork over rice."
Pros: "The airline attendants were very friendly and provided good customer service. The planes are new and very comfortable, good selection of movies in premium economy."
Cons: "The food is a little too authentic for my taste but the presentation is excellent."
Pros: "better food"
Pros: "Took the CI11/CI12 direct from NYC to TPE. Great flight. Great crew and accommodations - pillows, blankets, seats. Food not bad."
Cons: "No free wifi. Paid is overpriced for 24 hours."
Pros: "All of stewardesses helped me a lot with their happiness. I love the way they answered their customer."
Cons: "I didn't like the chair because it was quite small and I couldn't sleep well during the flight."
Pros: "Entertainment was excellent and crew very friendly and helpful."
Cons: "It was August and they did not have ac blowing during 14 of the 16 hour flight. So warm I couldn't sleep. The other two hours the ac was too high making it cold...I actually liked that but the woman next to me didn't."
Pros: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Cons: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise)"
Pros: "Comfortable flight, decent seat size, decent leg space, lots of movie and TV options"
Cons: "Outdated entertainment system on a330, food is lackluster, overhead bins in a330 can be a little hard to reach. Maybe not an issue on newer planes? Tight aisles. Leg space could be a little bit better. Non adjustable headrest (height wise). Poor boarding procedures at manila but that's a given"
Pros: "The hand towels were a nice touch."
Cons: "The flight was delayed and notice was only sent that morning. If I had known of the delay sooner, I wouldn't have left for the airport as early as I did."
Pros: "Service, crew and food were exceptional"
Cons: "Nothing to complain about"
Pros: "Legroom and entertainment are nice. Seats in economy are better than average."
Cons: "The staff does not seem to mind bumping into you or a seat with a cart in the aisle... And they don't control the 'gold rush' boarders who can't tell zone 1 from 3 or premier from economy... Of know what 'parents with small children' means... They just run the bulls...."
Pros: "Enough legroom & space in economy"
Cons: "Flights were delayed taking off from LAX and Taipei."
Pros: "The airline attendants were very friendly."
Cons: "We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!"
Pros: "The movie and game selection. Boarding process was efficient"
Cons: "The food is the worst I've had on an international flight. The price for upgrades is absurd even when the entire business class is empty. Also, I assisted a medical emergency and missed dinner which was then never given to me."
Pros: "Seat was comfortable and nice"
Cons: "They make me pay an extra fee of $150 for coming 1 hours before departure time."
Pros: "Boarding went smoothly. Aircraft was on time."
Cons: "No beverage service before meal. No Western choices for meals."
Pros: "Seat was comfortable, I was able to get an aisle seat, entertainment options were good."
Cons: "Flight was 90 minutes late taking off, departure gate was cold and uncomfortable, had to take a bus from gate to plane."
Pros: "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
Cons: "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
Pros: "Friendly staff; good entertainment options"
Cons: "Delayed by several hours; infrequent water distribution"
Pros: "The boarding process was well organized and quick despite the size of the plan."
Cons: "The seats are very narrow and not much leg room."
Pros: "Crew was very helpful and polite. Food is decent for an airline."
Cons: "Seat size is VERY small."
Pros: "Lay over too long"
Pros: "Crew was nice and polite"
Cons: "No information, lack of communication"
Pros: "Flight onboard: Nice interior on 777, food was mediocre, but overall pleasant experience. Flight before takeoff: due to 3 hour delay flying out of Pudong, they passed out water and sandwiches. Then we waited almost another hour before we could taxi to the runway. I blame this on Pudong airport. One of the worst airports for delays."
Cons: "Comfort was horrible! We were cramped in like sardines there was absolutely no room! To walk to rest for 13 hour flight. Crew is stiff a feels like they're paid to smile."
Pros: "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
Cons: "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
Pros: "The flight I was on was leaving at 1:45AM. It took about 15-20 minutes to check in our bags and there were about 75 people ahead of us. We didn't wait at all for TSA, just walked up and there was absolutely no line. The China airlines staff was very nice and helpful. Also, there were screens on the headrest in front of us and they had new tv shows, music and movies all for free and they even provided earphones."
Cons: "The seats could have been a little more comfortable but it wasn't unbearable."
Pros: "Friendly staff. Food was good."
Cons: "Seats are very uncomfortable. Don't reach all the way to the knee, so it's painful on the thighs. Food was a little stale."
Pros: "No..no redeeming features.."
Cons: "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."
Pros: "Crew was nice."
Cons: "Food was really plain. More drink selection would be better."
Pros: "Free hotel for long lay over in china. Fantastic. Fly was great, comfortable seats great movies and food. Amazing for the price"
Cons: "All was great. Cant think of anything"
Pros: "Crew was amazing"
Pros: "I like the most when we got checked in for our luggage & bag really she has a awesome behavior by one of the female I forgot her nam"
Cons: "Food collection especially for Muslims"
Pros: "Crew was very good."
Cons: "Seats not as comfortable as most business class seats."
Pros: "Everything ran smoothly and on time and efficiently."
Cons: "There were things that got lost in translation with the crew, but they really did try their best."
Pros: "The interior was clean and the seats are quite comfortable in economy."
Pros: "The crew is very friendly , hard working and helpful."
Cons: "The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport..."
Pros: "The flight-staff was super co-operative when I told that I didn't select the vegan / veg food option in advance. They tried to to do their best to ensure that I still get some veg food to eat. In general also, I found that the flight-staff was the best."
Cons: "I am not sure how it happened, but I never got a chance to select meal when I did the booking. Probably because the booking was from third-party site but then again, when one clicks on "Book", the third-party site directs to airline site only."
Pros: "Flight attendants were helpful"
Cons: "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
Cons: "Flight was late. Disembarked at the China Southern repair building. Miles from the terminal"
Pros: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Cons: "I loved everything!"
Pros: "Politeness of staff"
Cons: "Horrible to be downgraded both times between Guangzhou and Delhi."
Pros: "Meal arrangement not international category."
Cons: "Too much bumping and noisy air time."
Pros: "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
Cons: "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
Cons: "Business class seats weren't fully flat beds to sleep as I expected."
Pros: "The crew was always on top of things. The bathrooms were kept extremely clean. Ontime departure and early arrival. I would definitely recommend China Southern. Many movie choices. Very pleasantly surprised!"
Pros: "i was really impressed. again. my flight over was smooth, and flight back nice and easy...the staff is helpful and courteous, the food is good and enough.And the team they have to help with the long layover was fantastic."
Cons: "no complaints really."
Pros: "Airline provided wheelchair for my injured friend and priority boarding"
Cons: "airline lost my friend's luggage and is only offering $15 per kg for the lost items"
Pros: "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
Cons: "Food , tv, many hours of waiting for boarding"
Pros: "Middle of the night water service."
Cons: "Compact sitting."
Pros: "Ontime departure"
Cons: "Nothing special. Entertainment system was intermittently working requiring reveal reboot. Food just average or perhaps slightly below. Customer service was fair but not to the caliber of other Asian airlines (e.g., Cathay Pacific)"
Pros: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Cons: "Food, beverage, water, liquor supply and bumpy ride."
Pros: "The A330 is a very roomy aircraft with lots of leg room and a charging plug for usb. The crew were friendly and efficient. Dinner service is completed so quickly by China Southern."
Cons: "We were delayed around half an hour before leaving China. It wasn't a big deal but it made us half an hour late arriving in Melbourne."
Pros: "Comfortable seat reasonable wine choice good food Crew great goes out of the way to help"
Cons: "Minimal choice of breakfast - no artificial sweetener"
Pros: "Everyone was very professional and nice. I have zero complaints."
Cons: "Very bad flight..Mechanical problem missed connection..it took 3 days to reach to destinations. No service at all."
Cons: "I reserved the wheel chair service but when I checked in at the counter with the wheel chair symbol, I was told they changed the counter to the other one which is far away and they also rejected to help me check in there. I had to move to the one with a long queue to handle those standby customers. This is my worst experience ever. The service of China Southern airline is becoming worse and worse. Never recommend again."
Pros: "I have been customer of this company for one year. The service is heart-warming. Thank you."
Cons: "If there is anything I can complain, neither zhajiangmian nor xuecai appeals to my taste."
Cons: "whole trip was disaster"
Pros: "Crew was nice and provided good service"
Cons: "No entertainment system Passenger next to me was a child and kept putting his feet on me."
Pros: "Friendly and efficient staff. Very attentive as well."
Cons: "Only overhead entertainment with the subtitles too small to read and only one language option. Headrest could have bendable sides to keep the head upright while sleeping. Seats were generous but somehow did not feel comfortable."
Pros: "Comfortable seats, great food, nice collection of movies. The flight attendant was very pleasant and accommodating . Great airlines."
Pros: "all good"
Cons: "no worries"
Pros: "Crew is good"
Cons: "Very low comfort!"
Pros: "Lacking internet connection, current movies and palatable food, the 5 and 15 hour flights were brutal as a passenger."
Pros: "The food was pretty good, nice crew&leg room space. You could tell China Southern are professional."
Cons: "The connecting flight location, Guangzhou, was hot. Also their wifi sucks."
Cons: "same as above"
Pros: "China Southern is just fine, no better or worse than any other airline."
Cons: "I used China Southern to go to Delhi, transiting through Wuhan and Guangzhou. They make you get off with all your carry-on items in both locations, through a cattle run of security and confusing immigration lines, only to end up in exactly the same plane and seat as before. It's a major hassle during the early hours of the morning jetlagged and tired, and for myself, is not worth the few dollars in savings."
Cons: "We did not realise we could not change out flights. We had to buy four one way tickets from Rome to Sydney rash back home because my father in law was severely ill. On the tickets, it doesn't state it can not be amended. They should have more details of changing flights conditions on the tickets."
Pros: "* lots of leg room even in the economy seats * only 2 seats in the section beside the windows is excellent"
Cons: "* flight attendants a bit cold and business-like * no black "English" tea with milk and sugar * terrible choice of movies - English language movies were rubbish!"
Pros: "The flight boarded early and left on time. The entertainment provided was good."
Cons: "There was hardly any service from the in-flight crew. I've had shorter flights where the crew comes regularly with water, at least. This crew did the least possible, it was worse than flying in the US on an American airline."
Cons: "The flight is not allow cellphone and unable to provide inflight wifi."
Cons: "Seats were very uncomfortable."
Pros: "the check in lady was very kind and was amazing. she was also the one who took our tickets during boarding. took away the stress of checking in luggage"
Cons: "This airline needs to get it together with the delays. To keep it short, I will not fly with this airline again."
Pros: "The on-board staff was friendly. Wish I had more good things to say."
Cons: "Delays seem to be a hallmark of this airline. I could go on for pages about the lack of communication from this airline and how they made me have to stay in a hotel because of a delay, but the less said the better. What exactly are the qualifications for being a member of the SkyTeam? On-board entertainment? I just want TIMELY, safe and comfortable flights. Frills are nice, but not necessary, and do NOT make up for not consistently delivering these priorities. Not allowing the use of cell phones in airplane mode on-board was mildly inconvenient also. Having more than one bathroom on the planes would also be appreciated."
Cons: "Vegetarian Food need to Improved."
Pros: "Crew were good. Good food."
Cons: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
Pros: "Comfort and food."
Cons: "Some flight attendants could ve friendlier."
Cons: "Business class boarding could have been more organized. Was sent to the gate too early from lounge"
Cons: "They should giving out headphones for business class to use the entertainment system"
Cons: "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
Cons: "Felt more like a domestic flight than an international"
Pros: "we had extra legroom travelling with an infant"
Cons: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Pros: "Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad"
Cons: "Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS"
Pros: "Some staff were good others could not be bothered."
Cons: "Nicer staff"
Cons: "It will be nice if there’s choice for vegetarian meal"
Pros: "Price were amongst the cheapest"
Cons: "Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted."
Pros: "Friendly staff"
Cons: "Security check at gate without priority Bagage Delivery business class"
Cons: "No seat back entertainment. Very old plane."
Pros: "Having 2 seats to ourselves"
Cons: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
Pros: "Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes."
Pros: "Excellent crew. Good food. Comfortable seats even in coach."
Pros: "Lovely people an caring all the way through."
Cons: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Cons: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
Cons: "Temperature was very low."
Cons: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Cons: "Food was lousy"
Pros: "comfort and entertainment"
Pros: "The regular plane was swapped out for the A380"
Pros: "They provided us with a hotel to stay in until everything was arranged."
Cons: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Cons: "Lost bags"
Pros: "Friendly and helpful crew"
Cons: "food was horrible"
Pros: "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
Cons: "the windows were a bit smudged from previous passengers"
Pros: "Liked the USB port for recharging electronic devices"
Cons: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Cons: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."
Cons: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Pros: "Crew was good"
Cons: "Food is not good"
Cons: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Cons: "the online web check-in system was down. Had to queue 2.5hours to be checked in. Due to this, flight was delayed."
Pros: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Cons: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Cons: "Flight was delayed almost one hour. Food can be improved. Screen was broken."
Pros: "Staff are courteous"
Cons: "Departure was delayed an hour"
Cons: "Sorry to say the flight is always late. From Osaka to KL I had to wait 4 hours to connect to the next flight to Jakarta. Than on the way back from Jakarta to KL the flight was late again I just nearly made it for my connnecting flight to Osaka. Overall it was ok but something must be done for delayed flights."
Pros: "spacious seat at row 5"
Cons: "The fish is merely edible. No IFE available."
Pros: "The plane was decent. The offering on the IFE was a good mix. Food was ok"
Cons: "The IFE froze. I alerted the crew but it took them nearly 1.5 hours to do a reset of the system. I barely managed to watch a movie and only managed that due to the fact that I had my own earphones. They collect their headsets way too early."
Pros: "The crew is friendly"
Cons: "Check in counter not enough resulting in very very long queue and check in time"
Pros: "Flight was full ...so felt cramped. Towards back of plane so only 1 toilet. The Veg pie was slightly warm and unappetising , took 1 bite and left rest. Steward saw this and gave me extra peanuts instead. The brekkie was awfulll, the supposed scrambled eggs was congealed into the shape of the holder and again lukewarm the grilled tomatoe looked washed out....unappetiising...so ate the squahed croissant , yoghurt and fruit. What happened to international food standards . Crew was nice...though if wanted water later on had to get yourself.They didn't come around much offering water before Brekkie. No game option eg Sudoku on Entertainment site. My bag come off carousel more scratched than with other Airlines, so poor handling. Disembarked by stairs at Sydney Airport near Cargo plane area and had bus to Airport. Never had that before on an International flight , so took much longer to get into terminal....last thing you want after a long flight."
Pros: "Short trip 50 mins"
Cons: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."
Pros: "There was a good amount of leg room for an economy seat"
Cons: "I wish it had more movie options"
Pros: "In time"
Cons: "Don’t let customer wait long time for gate after landing"
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
Cons: "Delayed / diverted - no communications whatsoever"
Pros: "Crew was very nice and I was happy to get emergency exit row window seat to make the the long flight more comfortable."
Cons: "The food could have definitely been better too many shrimp and fish options even in the morning for breakfast. I was happy there has been a pasta served for dinner otherwise I wouldn’t have eaten the entire flight! Shrimp for breakfast isn’t an option for American folk and the movie selection"
Pros: "Staff was nice"
Cons: "The food vegan Movies"
Pros: "The plane was very new. Good movies and tv shows."
Cons: "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
Cons: "Too many security points"
Pros: "Nice flight; very comfortable"
Cons: "Short flight; so no in-flight entertainment (no problem though)"
Cons: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
Cons: "The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again."
Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Pros: "787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Cons: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
Cons: "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
Pros: "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
Cons: "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
Cons: "Why is my passport number wrong?"
Pros: "The number of take offs equaled the number of landings :)"
Pros: "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
Cons: "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
Pros: "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
Cons: "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
Pros: "Nothing. never boarded. Took the train instead."
Cons: "1 hour connection. I missed my flight because the flight out of LAX got delayed."
Pros: "No problem with staff"
Cons: "Food is okay"
Pros: "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
Cons: "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
Cons: "I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest."
Pros: "I liked the price of the trip and free hotel for long transit time."
Cons: "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
Cons: "Nobody helped me switch my flight around, I hate you."
Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"
Pros: "Crew from lax to xiamen were good they took care of my meal from xiamen to bkk . They offered me their food which was pretty generous of them"
Cons: "I called 24 hrs prior to my flight to ask for Vegetarian meal but that was not available... There was so much problem with food . And the toilets were very very dirty :("
Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"
Pros: "Two meals plus sandwich in between were enough to keep me from getting hungry."
Cons: "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
Pros: "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
Cons: "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
Cons: "They will cheat u of money. Somehow. Beware."
Pros: "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
Cons: "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
Pros: "Nice and friendly. Chinese is always spoken first then followed by English. Pillow and blanket provided."
Cons: "Window seat on a 14 hour flight has its pros and cons. Little more room vs having to wake people up to get up and walk or go to bathroom."
Pros: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Cons: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
Pros: "I really liked the space in Business and the priority boardings in Asia. Worth every penny. Food was great. A lil slow on serving alcohol though. Very relaxing trip."
Cons: "Not much. Liked I mentioned, slow on serving the alcohol. You have to push to get a drink."
Cons: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Cons: "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
Pros: "Crew and staff are professional and worked well together, fairly efficient"
Cons: "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
Pros: "787 Dreamliner's hardscape was new and clean. IFE was decent but had some anomalies (can't take off of pause unless you shut off screen, select same movie and resume). Food was fairly decent and plentiful. Think a cheap chinese diner & you've got it."
Cons: "Crew was efficient but can't speak Englsh worth a nickel! While I have a limited ability in Mandarin (think 5yo vocab), the announcements in Engrish was almost as bad as some of the translations in many Chinese products. I pity the people who can't understand ANY Chinese: they could not possibly get most of the announcements. They should really get at least 1 FA that can speak and understand English. The signage in Xiamen (I was transiting from LAX to TPE) was amazingly poor and confusing. You basically stumble from 1 floor to another based on the signage. The airport was actually very large for what appears to be a medium size city."
Pros: "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
Cons: "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
Pros: "I love the fact that the program that launches the flight were pretty new, but the fact is; everything run like a well oiled machine. From customer service to departure everything went smoothly. Since the flight was brand new not a lot of people knew about they're great deal. I bought a one way ticket to xiamen because I will be working a school teacher. I didn't realized til later on that it's possible for someone with a z visa to receive an extra 23kg check in baggage for free. I contacted the customer service who replied within a day and everything was fixed. Now, I've been travelling a good amount to China and US, so far the food that are good is xiamen airlines. It's healthy, not greasy, and my stomach didn't hurt."
Cons: "For now ? Nothing. It's my first time riding this airline and I would definitely pick this than China southern or eastern airlines. I have been disappointed with them too many times.... food suck, cramped leg space, and an overabundance of delayed and cancelled flights. Need improvement: it would be nice if the flight attendant don't assume every Asian is Chinese. Over and over the flight attendants would suggest food options, snacks, and drinks in chinese. I understand this won't be the first nor would it be the last that someone would mistaken me as a native Chinese speaker. Overall, the whole experience was amazing!"
Pros: "Their price"
Cons: "Delays, delays and more delays. Then cancellations after!!!"
Pros: "The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained."
Cons: "Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well."
Pros: "Flight crew very courteous. Xiamen Airline crews are always very good, and most flights are pleasant."
Cons: "3 hour delay, with no explanation given!"
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