Daily cleaning, installation of cabin HEPA filters on flights from Southeast Asia to Bangkok Suvarnabhumi Airport
Thai Airways, Thai Vietjet Air and Bangkok Airways have all waived their change and cancellation fees on flights from Southeast Asia to Bangkok Suvarnabhumi. Confirm policies on booking site.
Philippine Airlines and Etihad Airways do not allow booking a middle seat on flights from Southeast Asia to Bangkok Suvarnabhumi.
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Scores according to KAYAK customer reviews
Pros: "The second flight was perfect."
Cons: "No vegetarian options at all without advance notice."
Pros: "Crew are great. Plane is cool, A380."
Cons: "Connecting flight is in a hurry, time is tight."
Pros: "Crew was great food was great flight was safe"
Cons: "More room"
Cons: "No babies"
Pros: "awesome service great seats"
Cons: "30 some odd hours hotel didnt have shuttle"
Pros: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Cons: "Seats of any airplane could use improvement on comfort. But comfort was good."
Pros: "good service"
Cons: "Seats a little cramped"
Pros: "Very clean aircraft."
Pros: "Same as above."
Cons: "Food and entertainment were not offered so I can’t rate them."
Cons: "Everything great but delayed waiting on another flight."
Pros: "Great customer service. Flight attendants showed passengers a lot of attention. Well done."
Cons: "The plane was way too hot! Being trapped in a stuffy plane for 5 hours and sweating was the worst!"
Pros: "The food was very delicious on this trip. I had the seafood dish. Very tasty."
Cons: "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
Pros: "After waiting for 5 hours on the airport, was happy to get in the plane. Business lounge is mediocre and over crowded."
Cons: "Flying form LA Had to wait an hour in the air pane for a gate to be assigned in Seoul. It was due to weather issues but crew was not very informative. Connecting flight was delayed by four hours and crew was not sure Did not inform when the flight will leave. Passengers from another delayed flight gathered around our gate and blocked us from entering boarding our plane. They were demanding that our flight should be canceled and didn’t let us board. Security was present they were taking notes but never intervened. This is the first time I have experience this type of chaos on an airport but from the signs posted, it appears that it may be normal situation and this airport. Didn’t expect I will have to push through a mob to board the air plane."
Pros: "Beautiful plane"
Pros: "Cabins were spotless, restrooms kept clean, attendants always pleasant and food excellent"
Cons: "Too much material in seatback pockets, couldn’t store anything"
Pros: "Nothing. You have the worst customer service ever. I will never ever use you. Terrible exoerience"
Cons: "All of it. You could not have cared less about ne. Made me miss all my flight due to your moronic staff."
Cons: "Seat was not comfortable."
Pros: "I enjoy flying Korean Air. I get great deals with great service and accommodation."
Cons: "It was a late direct flight from Bali to Seoul. The flight was for a 0120 departure, and about 7 hours long. For the flight being a very late departure and both locations being around the same timezone (1 hour difference) I feel as if the lights were left on for too long, over an hour after departure, and then turned on too early, 2 hours prior to landing. Too improve comfort I would suggest to begin service upon takeoff and turning the lights off immediately after, and turning them on an hour before landing to conduct service. Better yet, if possible, conduct service with the lights off and individuals that require additional lighting may use their individual light. I believe, and witnessed in my area, a majority of personnel that just wanted to sleep during these flight hours."
Pros: "Great staff"
Cons: "Seats too small for a seven hour flight"
Pros: "First class on Korean long haul does not disappoint!"
Cons: "Nothing not to like"
Pros: "Everything (the comfort, the crew, etc.) was first rate and the flight was on-time. You cannot ask for more. One tip---check in on line and you can afford the lines at the counter."
Cons: "No complaints."
Pros: "Good service and on time"
Pros: "Again plenty of food and beverages."
Pros: "The seats were roomy and considering this was 14 hour flight that was important. The entertainment was superb - they had all the latest movies and plenty of them to last 14 hours. The service was the best. Flight attendants were so nice and accommodating at all hours of the day and didn't even flinch once after our multiple requests for more wine. They made sure we had enough food and snacks throughout the flights and provided plenty of water and juices to stay hydrated."
Pros: "The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future."
Cons: "The food was not the best in my opinion, but it was hot."
Pros: "Ground staff at JFK did a great job changing my seat assignment - that was really appreciated."
Pros: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Cons: "Food was just okay."
Cons: "There is no information of ticket before issue the ticket, so I face the trouble.. finally my wifr lost return ticket"
Pros: "The selection of fellow PAX, the cabin staff"
Cons: "Concorde was better"
Pros: "All was good"
Pros: "The crew and entertainment."
Cons: "I didn't like my seat, no place to put my things, like a seat pocket. No complimentary water bottle like in the previous flight. The food choice I wanted ran out. The choice left was not good."
Pros: "This was my first experience with Korean Air, I was very impressed. I would definitely fly with them again."
Pros: "I am giving my flight from Seoul to Bangkok 5 stars because the crew were just lovely. They were kind, attentive and ( shock) seemed to want to be on the flight. Too often nowadays it seems as if we( the paying customer) are nothing but a huge annoyance to the flight crew for daring to sk for a blanket, need a drink or to have to use the facilities. We had a screaming child in the row ahead most of the flight and one of the flightees went so far as to walk the toddler in her arms around the plane to help smooth her. The food reminded me of airlines meals years ago with a served roll and butter, main course ( beef with potatoes and veggies) , a tofu and soy sauce side and ice cream for dessert- no plastic silver wear here, proper solid stainless. Lots of juice and water on offer all flight and beer, wine etc with meal. American carriers should take a leaf out of this airline's book!"
Cons: "Seats are cramped but manageable."
Pros: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
Cons: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
Pros: "drink service"
Pros: "Great Service Check-in Process Boarding Process Lounge Food"
Cons: "Seat is a bit outdated: lie flat but not very comfortable. Their new Business seat on B777 seems much better Security / Immigration in Bali took 2.5h all flights to China, Korea, Japan, Australia seems to depart between 11pm and 2am Breakfast was served 2.5h before landing reducing sleep time"
Pros: "Everything was good except the space for reclining."
Cons: "My seat needs to go back further so I can sleep. Maybe about 3 inches."
Pros: "The crew were very friendly and helpful. I appreciate how attentive they are."
Cons: "Kids in business class. Do not like that. They're loud and needy. I pay a lot to feel relaxed and enjoy peace. Need more tv shows and better ones. Censoring movies made it hard to understand certain parts."
Pros: "GOOD SERVICE."
Pros: "Spacious seating. I didn't feel crowded. The food on the plane was pretty good too. No complaints. All of the stewardesses were giving a friendly "sawasdee" when we got to Thailand. They provided headphones to each passenger and a pillow as well."
Pros: "Everything you do it's the best"
Pros: "Flight attendants are very kind; food and drink was enjoyable."
Pros: "The entertaiment choices were very good on such a short flight."
Cons: "Seat was so cramp to the point of suffering."
Pros: "The whole business class experience"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Pros: "Crew very helpful. Seat was very good, food excellent."
Cons: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "Friendly service and not a super crowded plane."
Cons: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Pros: "Amazing services and foods"
Cons: "The business class seat was great"
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Cons: "Nothing comment."
Pros: "The crew was amazing"
Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."
Pros: "I like all"
Pros: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Cons: "A little more leg room."
Cons: "For better leg room in business class go for the bulkhead seats"
Pros: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Cons: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Cons: "Very tight space"
Pros: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Cons: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Pros: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Pros: "The comfort and caring staff"
Cons: "Food serve a bit slow with the no of pax and long queue for the washroom"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Pros: "It's not the cheapest way to fly but it's a great way to cross the Atlantic. Seats are big enough for 2, really. Lay flat beds make the night crossing east tolerable. You really can get several hours sleep. The cabin crew is outstanding, patient, and extremely responsive to requests. Two meals served were excellent. Entertainment choices were complete. After a number of flights in Economy on other airlines I'm spoiled by Singapore Airlines and also by Business Class. And their fares seemed much less than others for the JFK to FRA route. Had no idea this level of luxury existed on an airplane."
Cons: "My seat assignment was moved without explanation on our return flight, FRA to JFK. That was disappointing. The gate folks were apologetic but no real explanation given."
Pros: "The trip was uneventful, with the usual excellent service."
Cons: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Cons: "Delayed 2 hours behind schedule"
Pros: "Everything was good"
Cons: "No complaints"
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."
Pros: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Pros: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Cons: "Too cold"
Pros: "food. schedule was on time"
Pros: "everything are okey"
Pros: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Cons: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Cons: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Cons: "breakfast was terrible"
Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."
Cons: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Pros: "Crew, plane, punctuality"
Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Pros: "Good service"
Cons: "spicy chicken too spicy!"
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Pros: "Excellent crew service and entertainment."
Pros: "the service on the flight was the best I can ever recall having."
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "Great food, friendly staff, on time... what else do you need?"
Pros: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."
Cons: "Providing some snacks would be helpful when getting off the board."
Pros: "On time, clean smooth ride. Landed early!"
Pros: "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
Cons: "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
Cons: "I understand that the crew was probably tired, but I believe they can be friendlier."
Pros: "Good and being on time"
Cons: "So far so good for its price"
Pros: "Great services"
Cons: "Great seat and smooth flight"
Cons: "Excellent price generous luggage allowance."
Pros: "Super cool light meal in a little bag. Best budget airline I have flown."
Pros: "Seamless boarding and deviating."
Cons: "Thai Smole seats offer the least legroom in my experience. Very narrow."
Cons: "My booking name TANG MENGLY Why ticket show LY MENGTANG My mom can not get the fly we bought anther ticket for 140 dollar"
Pros: "Nothing apart from kind crew"
Cons: "Food was really not good at all! Very poor The inside of plane was not clean!"
Pros: "On-time departure and arrival."
Cons: "Nothing to complain about."
Cons: "Nothing negative"
Pros: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
Pros: "Great flight on Thai Smile."
Pros: "friendliness of staff"
Cons: "Entertainment program was boring, leg space limited"
Cons: "No online check-in available. Waited very long for someone to show up at check-in desk a few hours before the flight."
Pros: "Comfort and ease of boarding always makes Thai airlines a great trip. The staff is so helpful and friendly."
Cons: "There wasn’t any tv to watch and not by way of magazines either."
Cons: "Getting our bags took a long time"
Pros: "Good services"
Cons: "Good service and comfortable"
Pros: "The relaxed atmosphere and attentiveness of the flight attendants"
Cons: "The distance of the terminal to the aircraft"
Pros: "Seats were comfy and staff helpful and nice."
Cons: "$60 charge for 10 kilos overweight limit. This is terrible."
Cons: "We did not receive any information as to why our flight was late."
Pros: "Not Allowed to read on my kindle in airplane mode. Made for dry boring and long flight!!!"
Pros: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
Pros: "Great service"
Pros: "We arrived safely"
Cons: "They kept canceling flights. Bad service would not fly again."
Pros: "Great short flight. Flight attendants were really hustling to get everyone served and picked up after on such a short flight."
Cons: "When I booked with Thai Smile direct, the booking somehow added insurance. I know I did not choose insurance. Working with AMEX ;to dispute those charges. Be careful if you book direct with Thai Smile."
Pros: "friendly, professional crew"
Pros: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."
Cons: "There's only one down side of this flight. The Lucknow international airport terminal is downright embarrassing. There are four or five desks to handle passport control. That's fine, but none has a label on it as to who should be at which. NonIndians should go to the extreme left one. Then they have one xray machine that all arrivals have to put their carry-ons through while the previous flight is trying to put all their heavy luggage (they are most likely all male workers coming from the Gulf). Then there is a small, rickety belt with everyone crowded around for the luggage. Well, there are two belts, but only one is functional. And to top it off, most of the luggage carts have at least one broken wheel! Amazing and embarrassing when arriving from any terminal almost anywhere! Lucknow, you have a lovely domestic terminal, wake up and build an international one! Shurum ki bat ha!"
Pros: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"
Cons: "Fish sandwich wasn't my favorite"
Pros: "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
Cons: "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
Pros: "On boar meal was great. Customer service was outstanding!"
Cons: "They don't offer more flights!"
Pros: "Quick flight"
Cons: "40 minute delay"
Pros: "Great service, very amicable staff, excellent plane"
Pros: "Awesome service, great staff, amazing trip"
Pros: "Friendly, well presented staff. It appears that most of the crew on the two Thai Smile flights I was on spoke a bit of English which was a plus. Clean and comfortable seating along with a decent meal."
Cons: "I would have appreciated a vegetarian option for the meal."
Cons: "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
Pros: "The cost of upgrading to business class was very reasonable for a flight of that duration. Everything was stellar - service, food, drinks and access to the airport lounge. The meals were among the best I've had on any flight."
Cons: "The guy snoring. His snoring was literally louder than the noise from the jet engines and easily rose to levels that penetrated our noise cancelling headsets!!"
Cons: "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
Pros: "Good flight, reasonable price"
Pros: "Very flight and check-in process"
Pros: "Aircraft size was big for short haul"
Cons: "Not much to dislike"
Pros: "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
Cons: "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
Pros: "Crew were friendly and did a great job in the short time they had."
Pros: "Check in was so easy and smooth. Boarding was as well!"
Cons: "I appreciated the food that they gave out, but it wasn't very tasty."
Pros: "Overall everything was good except meal option"
Cons: "Not having vegetarian snack or meal"
Cons: "The price. This flight specifically was more expensive than others"
Cons: "The flights were delayed for both times of the round trip from BKK to Phuket and Phuket to BKK. Wasted 2 days as we got stranded in the airport. Unacceptable! Flight to Yangon from Bangkok was cancelled and they didn't send any notification to inform us. Horrible customer service. When transferred the flight to Thai Airways flight we were very rudely treated by the counter agent. For 5 hours of wasted time they "accomodated" us with 350 baht ($10) vouchers and when asked to provide us with free extra bag check-in the manager said sorry we can't do that. No resolution no compromise NO SMILE! Above average airline price with terrible service, expect this to happen to you too."
Pros: "Crew were great"
Cons: "More food option"
Pros: "Liked I got an aisle seat. But we should have that choice as we are purchasing the ticket"
Cons: "The boarding in lax"
Pros: "They were helpful"
Cons: "Need more comfortable headsets or ability to use personal earphones."
Pros: "Really happy as had a exit seat so lots of leg room"
Cons: "Plane was packed, we couldn’t get on line to check in early so ended up not sitting together"
Cons: "wifi didn't work at all need refund"
Pros: "You are treated like homans and not like cattle as with US airlines"
Pros: "Good service ground staff. Washrooms are clean."
Cons: "Flight attendant on economy not friendly. Seats were a little tight. Don't offer drinks or water during the flight which is normally done every 1-2 hours."
Pros: "Less friendly ."
Cons: "Offer even water at times after meals."
Pros: "I was upgraded"
Cons: "The stewardess were not friendly and accomodating!"
Pros: "Boarding by Zone"
Cons: "Seniors (over 65) people should be given priority boarding"
Pros: "The people at EVA Air looked professional"
Cons: "Extorted for money from people who were not familiar with the travel tax law (I happen to carry a copy of the travel tax law). The people of influence were unethical."
Pros: "Staff. Entertainment."
Cons: "Food was average. Space small. But economy always is."
Cons: "Rude people. Yelling to passengers."
Pros: "Flight attendants are always polite and friendly. Nice to see a happy staff with a smile! They also always kept the bathrooms nice and clean !"
Cons: "The meal was average airline food. Wish airline executives taste the food that are given to their customers. It’s not that difficult to serve better tasting meals."
Pros: "Amazing food, comfy seats and good entertainments system"
Pros: "The food and service was great. Crews were friendly and very helpful. Overall the fight experience was great."
Cons: "I wish the lay over was shorter, but I guess theeess really not much that can be done in that regard."
Pros: "Crew r very helpful and accomodating"
Cons: "Could use salt and pepper, it was not offered."
Pros: "Overall good"
Cons: "Seat seems a little small for big guy"
Cons: "The way the ( check in process ) Manila"
Cons: "Serving are very poorly"
Pros: "Fantastic cabin crew as always with Eva air"
Cons: "Uncomfortable tight narrow seats"
Pros: "same comments as the Toronto to Taipei sector...."
Pros: "Get crew, very friendly. Food is amazing and movies are latest"
Cons: "No complaints"
Pros: "Lcd is too near for far sighted...but i enjoyed the trip. The food is not as good as my last eva air trip though."
Pros: "Very satisfied,"
Pros: "Usually high quality service and entertainment. Food also good."
Cons: "We boarded 20-30 minutes late even though the plane was there. Not sure what they were doing. Then we sat on the runway for a solid 30-49 minutes. Apparently, this is standard coming out of Manila."
Cons: "One was too warm"
Pros: "I like everything nice servuce"
Pros: "Crew were polite on boarding, and throughout flight when seen then"
Cons: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Pros: "Organized and timely boarding . Agents pleasant and smiling"
Cons: "Small sits."
Pros: "Best business class experience I've ever had. Great entertainment options and extremely comfortable. Service was superb."
Pros: "Your staff were all very helpful with a smile."
Cons: "I wish there were more movie choices"
Pros: "The flight was good nice and convertible."
Pros: "Had reclineable seat... Was able to sleep. ..."
Cons: "No complaints. ..."
Pros: "I like EVA because they were very kind."
Pros: "All crews are so nice in the plane!!! It's our first time with my family! Definitely I will choose eva airlines for our next trip soon!"
Pros: "the fly were good but there will be no more fly too BKK after the 9 June"
Cons: "Second meal on board was served after 12 hrs. My kids & I were starving. They just kept giving water in between the 12 hr."
Cons: "Not much movies to watch"
Pros: "Everything..food, beverages, staff courtesy, cleanliness, entertainment...."
Pros: "All in house services A mask be provided to people who cough."
Cons: "Nothing at all"
Pros: "we had 5 domestic flights with Bangkok Airways, all in time and good boarding.SUPER!!"
Pros: "Nothing much to like about the flight. The only good thing was the boarding process probably. The Airport Staff was helping people to get to the connecting flight."
Cons: "A lot of things could have been better. Crew: The crew failed to maintain a peaceful experience for a few people. There were people playing movies/videos on speakers and the crew didn't ask the passengers to stop it. They ignored it. Flight: The biggest blunder the flight created was unloading 21 check-in bags in order to save on some fuel logistics. More than 12 hours passed since landing, and there's still no tracing available for the bag. No in-flight entertainment. Food: Food was decent. Good for a cheap flight."
Pros: "The airport was adorable and quaint"
Cons: "The price on the hotel website is much cheaper"
Cons: "Nothing really, for a fair priced airline."
Pros: "Our flight was delayed. I was not happy."
Cons: "Be on time."
Pros: "I wish crew can at least smile and watch where they are walking"
Cons: "On arrival to Chiang Mai our bags were missing. Lady confirmed it was left in Bamgkok, very polote lady. But after the bags got dropped off, there was a notice of it being discoloured from being scraped and damaged. It also has a bad stench amell on it and am very disappointed that this happened. A glass item broke in the bag but this my problem as wasnt properly sealed but goes to show the very rough handly my luggage had. Would be in question if we use Bangkok Air if this is a typical situation. We hope something is compensated for this mishap."
Pros: "It was a really quick process to check in and go through security check. Very nice process, compared to JFK airport."
Cons: "No real entertainment, either than the shopping magazines."
Pros: "The airplane was amazing"
Cons: "The lack of service"
Pros: "Very efficient handling of everything. Even some food and cols and hot drinks were served. Arrived to bangkok 10 min. early."
Pros: "Everything was great"
Cons: "Everything was great"
Pros: "Much better experience than your average domestic American airline carrier."
Pros: "It was a short flight"
Cons: "Flight attendants are rude and the plane seemed quite old. Didn’t look well maintained but there’s not many airlines that fly into Koh Samui"
Pros: "Clean polite and very efficient."
Cons: "Everything g was really great."
Pros: "All good"
Cons: "Nothing to dislike"
Pros: "Process of boarding bags and onto the flight was super quick."
Cons: "There was a little turbulence that lasted a few minutes and so they cancelled in flight meals meanwhile the air crew continually walked up and down the isle during the entire flight, at the end of the flight, NOR AIR passed on to passengers a 90ml bottle of water. Absolute no air conditioning in the cabin whilst we all sit ready for take off for 10 minutes and it's 37 degrees outside. No consideration for the well fair of it's passengers at all other than showing us the evacuation procedures. This flight company doesn't do the minimum to look after their passengers."
Pros: "Most friendly staff and free acess to their lounge with economy ticket"
Pros: "Food questionable but crew friendly"
Cons: "Had to bus it to the terminal at BKK"
Pros: "Flight attendants were great. Friendly and efficient. The food was okay for airline food. I would travel with this airline again."
Cons: "The seats are very tight. No leg room at all. If you are a normal to bigger sized person your knees will be touching the seat in front of you. Hopefully the person does not recline their seat...yipes!"
Pros: "Early morning free buffet at the gate really appreciated"
Cons: "The lounge"
Cons: "Bags did not arrive with us on flight from Bangkoyto SFO. Took 5 days to get them. Very difficult to reach EVA Air to speak to a person. Customer service was difficult and frustrating regarding baggage issues."
Pros: "Bangkok Airways got me on an earlier flight. They are awesome. Have used NOK and Thai Lion and have to say Bangkok Airways is in a different league -- so much better. In future I will be using Bangkok Airways for all my flights in Thailand !!!"
Pros: "Excellent service for a short flight - even a hot meal! Efficient & friendly check-in. Flights on time, modern plane. Overall impressive & better than UK short haul carriers!"
Pros: "Excellent customer service, and a fun jewel box of an airport."
Pros: "Good flight, very welcoming staff"
Pros: "The price was good and they fly on time"
Cons: "They over charge for extra weight"
Cons: "Good quality for reasonable cost"
Pros: "Worth using this airline!"
Cons: "The gates were changed last minute"
Pros: "I rarely write reviews, but at a time when most airlines are going very basic and providing very few amenities to make travelers feel comfortable, Bangkok is doing the opposite. They are going above and beyond with the small details that make all the difference in weather or not a flight is enjoyable- friendly flight attendants, food, activities for kids, wipes for face, etc."
Pros: "Service and attention to small details."
Cons: "Did not give out immigration form."
Pros: "Full breakfast on an extremely short flight. , Could teach Qantas a thing or to !"
Pros: "Easy, quick boarding. Comfortable seats"
Cons: "The luggage took too long and we had a connecting flight."
Pros: "Comfortable aircraft, excellent service. Serve meals even in a short flight."
Cons: "I don't eat shrimps..."
Cons: "check in and twice change in flight time"
Pros: "The crew is always very professional and friendly. The meals were surprisingly good for less than an hour flight. That being compared to other airline meals. The flight from koh samui to bangkok had a complimentary snack and non alcoholic beverage bar that was a nice touch, as well as free wifi while waiting on the flight. The seats have really good leg room (my husband is 6' 5" and his knees had an inch) in economy, which was a very nice break from air china. All our flights were about an hour so can't mention long haul flights but we loved bangkok air so much, will always book them from now on. It is a budget airline but we were very pleasantly surprised."
Cons: "The boarding times usually run about 5-20 minutes later than the ticket says, but take off was right on time so can't complain too much."
Pros: "The flight was late by one hour unfortunately, and the waiting area in Koh Samui is crowded, hot and not very comfortable."
Cons: "seat in front of my seat was too close - short flight okay - long flight ugh"
Pros: "Cool turboprop plane! Friendly crew. Made it possible for o change the flight despite agent booking error."
Cons: "Kosher meal was a bunch of fruits. We didn't order it but replaced a Jewish couple on the flight when we got on standby. Felt bad that they would have just gotten fruits rather than a savory meal. Leg room was a bit tight but that's what you get with a small plane."
Pros: "They are now our airline of choice in Thailand."
Cons: "The water in the aft men's bathroom could have been a bit warmer:-)"
Cons: "flight was cancelled and it was never announced that it was cancelled in the airport. They were unable to rebook the flight until 4 days later which was unacceptable as I had to be at work that Monday."
Pros: "quick, painless boarding friendly, happy flight attendants"
Cons: "red-eye timing layover time"
Pros: "Speed going to Koh Samui"
Cons: "Bangkok return is a giant waste of time. Long bus ride. And extremely long baggage return. Those 2 items took longer than the flight."
Pros: "Having a lot of itinerary a day to choose from"
Cons: "Had only one option for the meal"
Cons: "Flight was delayed by 5.5(!) hours, which made me almost loosing my international connection. Ground crew was mostly unhelpful and even rude in some cases, dismissing any responsible. An helpful manager eventually intervened only at the last minute, when they were finally convinced that I will never make it on time unless they make some special arrangements (which they made greatly, so i wished they did it in advance and save me a lot of aggravation!). I suffered such delays in most other flights i had with this airline, but this one had the most critical effect."
Airlines flying from Southeast Asia to Bangkok Suvarnabhumi Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Southeast Asia to Bangkok Suvarnabhumi Airport
Masks required on board, masks provided on flights from Southeast Asia to Bangkok Suvarnabhumi Airport
Social distancing seating
Middle seats unavailable to book on flights from Southeast Asia to Bangkok Suvarnabhumi Airport
Testing for antibodies, testing for symptoms for flights from Southeast Asia to Bangkok Suvarnabhumi Airport
Waiving of change fees. Search flexible flights from Southeast Asia to Bangkok Suvarnabhumi Airport