There was no screens on the flight, and no wifi with which we could connect to the internet and stream any content. This was a smaller plan so the business class seats were a bit tight. No hot towels or welcome drinks like when you fly on the bigger TG on the same route. The food was excellent, much better than the previous Thai airways business class meals. It was also nice that they offered eye masks for easy sleeping.
We still get drinks and a snack. Love the gift bags too.
business class is old but still done very well by the team.
Although booked meal of fruit only The crew had not received this special meal The same happened on my flight Bangkok / CAN The films are so old that best is to use own computer to watch downloads . Serve nuts but they do not warm up . Service is attentive , WC clean
The boarding efficiency was good. A couple of the flight attendants did not seem in the best of moods. Overall it was a good experience.
Entertainment is limited with a relatively old catalogue. Wi-Fi never works and the cabin and lavatory had evidence of a lot of scuff marks and temporary repairs. Nothing unsafe, but a bit tatty in places.
Could have been better. I prefer Thai airlines only but it hasnt been reliable.
Overall things were very good and orderly. The food was very good but I want able to get a second drink very easily, so that could have been better for services. The seats seemed to be lacking legroom but I'm also 6'1" so I'm used to wanting more legroom but the plane seemed smaller then others when it came to legroom. My kids all enjoyed the entertainment as did I so that was perfect!
It was good overall. At 6 foot 1 it's hard to say anything seat on a flight is comfortable but it would be nice to have more legroom. The meals were good but would have liked to get wine much sooner.
After going back and forth with the airline, they never reimbursed the airline tickets. Went around asking multiple people how to get reimbursed and kept getting put back, not satisfied with their customer service.
Check in was awful.., Desks gone….it was a cheap chaotic environment not the usual seated staff member not there….instead a staff little platform…(staff were good) the whole thing reeked of cheap penny pinching- underwhelmed
Jain veg meal I opted was super in taste but there was no sweet/desserts with it. I was a big missing in the meal...Please add some sweets to end the meal with 😊
I booked wheel chair for my mother but she was told to walk by herself in the middle of her way to the gate. She had to board a connecting flight under a time crunch and this was unfair to leave her to walk. Other than that they had no complains about anything else.
I love the comfortable business class seats. The service was excellent. Staff was friendly.
If I had blood clots, that window seat would've killed me for certain.
Dinner was served at the wrong time as soon as we boarded. Most were sleeping.. there was no food service carts for hours. We had to specifically ask for water, snacks etc. for the 15 hour plus flight, there should have been 3 meals served. Instead we only got the breakfast 1 hour before landing. Will try other airlines like Qatar for future travels.
The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.
We requested special assistance and Cathay Pacific provided it in Sydney, but we were completely forgotten about in Hong Kong - when we really needed the help to catch our connecting flight. Really disappointing service.
In flight entertainment system including wifi were down and passengers got tortured for the 16 hours flight without any of these. Food was spoiled as well for the first meal provided but second meal was Ok. Overall a horrible experience which was not at all expected for such a long haul flight which was expected to be THE most memorable part of my planned trip for family.
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
It we as a pleasant flight. Good helpful and happy cabin crew. Food was okay, not to write home about. Drinks good. Entertainment okay.. Seat space good , comfort acceptable
Weren’t even given earphones to use the entertainment system
Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.
Worst than I expected, crew was not attentive, meal was as disgusting , they didn’t even drink selections as they would to other passengers. I felt discriminated
Nothing to complain of, the only reason I am not giving better marks is that I am used to flying with ANA and they are the top.
It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.
Communication between the captain/crew and the passengers needs to be improved.
Chinese flight attendants didn't speak english well. They didn't care enough to remember that I (east asian who isn't Chinese) wasn't Chinese and spoke English. Announcement in english on board was poor and I find it very difficult to understand what was announced. Also, a cabin bag allows only 5kg!
The flight is not bad, but the Business Lounge is not big enough for the quantity of people they accept and there is a limited options for food and beverages.
It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in
I was flying business so you expect a level of comfort/support…but the staff on these flights were outstanding in their attention to detail and nothing was too difficult for them.
Overall the crew were friendlier than similar premium airlines like Cathay or Singapore. Seat was good. Food was excellent.. the starlink wifi was a real plus. The entertainment was just ok.
Very poor No information given to why we turned around.. No one at airport to help
I paid extra for seating when first booking flight to be in a comfortable economy seat They still changed it to a middle seat regardless. When I asked for it to be changed back to aisle, they could only give me one at the back of the plane in the least comfortable seats.
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
The check-in and crew staff were wonderful. The food was reasonable. The online side Qatar was very poor. Seats were very tight and not very comfortable for a 14 hour flight!
Reason for travelling Tampa to Orlando is to fly Qatar Airline. we end up with American Airline. This was the miserable experience I ever had in my entire travel history. Flight attendants were rude. They hit my knee with the food cart and I was holding ice pack for 2 hours. I still have the pain after a week. WE boarded the flight twice because of the temperature inside the plan.
I found it weird that the quality of the flight different from Australia to Doha than the Doha to Berlin leg. The quality of the toiletries pack (was in a box from Australia) and then a proper bag from Doha. The biggest variation was the inflight entertainment, which had a significantly shorter amount of content compared to the Doha flight. My QSuite seat was also broken and did not recline all the way flat. Wasn’t the best and I wouldn’t be happy if I’d paid cash for the flight.
To many ads. 3 or 4 between each movie. All repetitive, all related to Doha which I was just passing thru.
The plane from Dublin to Doha was quite comfortable. I was in economy and the seats and rows were very tight. The man in front of me reclined his seat and it made my screen incredibly close to my face and I wasn’t able to take my tray down and my knees were pressed against the seat. I had to ask three times for him to pull his seat up but in his defence he hadn’t even reclined it far, the rows were just too close. I had a pain in my side by the end of the flight from the chairs which were quite worn and not very padded or supportive. It was a significantly inferior plane to the plane from Doha to Sydney and vice versa.
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
The flight was over 1 hour late taking off ,when I arrived in Abu Dhabi ,I missed my connecting flight to Bangkok so I had to wait almost 6 hours for my flight arriving in Bangkok at 6:30 am ,So I missed a whole day of my vacation and my hotel room sat empty so I paid for hotel days that I was not there. In Abu Dhabi there was a woman that worked the desk at transfers that was so professional, courteous , helpful,and may I say absolutely beautiful .she got me food vouchers for my layover and was a very calming presence. Besides that I will never use Etihad again I will pay the Xtra money . I'm sure they won't read or see this but it's my "2 cents" I'll use an airline that respects me and my hard earned dollars
excellent, staff and boarding were all seamless and no issues, thank you!
The food could be better. Toilets were smelly all along
The seat was like there is no leg space....there were no proper option for food in the airline. It seemed like the airline was at brink of bankruptcy. The crew was helpful except for a few.
1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.
In my opinion, Etihad Airways is a first rate airline except for one important element. On the day before my return flights, when I chose my seats on the Etihad website I was charged an additional $55 (US) in order to sit on the aisle. I was not at all happy about this additional "hidden" charge and I felt cheated.
Food from NYC outbound flight was bad. Below average quality.
Nothing was good everthing was hopeless especially your staff at indira gandhi international airport india.Everthing has deteoriated
