The staff on board were excellent. Kind, thoughtful, helpful - not just with me but with others around that I observed. Wonderful service.
The flight from Beijing to Dubai was good. The flight from Dubai to Barcelona was excellent because of the staff on board.
They cancelled our flight, rebooked, cancelled that one. We are now flying New Zealand Air and need a refund please. How do we get it?
Wifi was not operational for the whole trip. Other than this, flight was well received .
Emirates is superb service. The A380 was very comfortable. The cabin crew is really helpful
Food no so good. Extra charge to much for front seats cost me £163 then other people sat near me for nothing 🤬
Boarding for business class passengers can be improved. Also, when debarking the aircraft, Economy passengers are let off first due the way the configuration of the cabin upstairs.
Except for the uncleaned tray, and the delay in serving food for our section (which may have been due to the location of our row) everything else was good. The crew were very professional and responded to our requests promptly throughout the flight. We as a family were not disappointed by Emirates.
Comfort and customer service from most if the crew was great. The crew reassigning passengers should consider the presence of infants when reassigning seats. Unfortunately a couple of oversized passengers were relocated next to us, making this segment a bit uncomfortable, as there was not only extra leg space required. I ended up swapping seats with my husband so our baby wouldn't be impacted. My husband travelled quite uncomfortable as the reassigned neighbour shoulder and arm ended up on my husband's seat
Emeritus is ***** Fly dubai is 0 we need better service for Fly Dubai
Overall experience was good but what really impressed me the most was the care the flight attendants took of a sick passenger who was sitting in front of me. The flight attendants would come and check on her quite regularly providing her support and comfort. Brilliant service!
Only answered OK and poor as there was no entertainment and I didnt have any food
4.5 hr international flight. We got a glass of water. Ranks up there with Ryan Air, Easy Jet, Spirit and Frontier. Expected better.
Gluten free options less explicit on business class, but great service
Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.
I liked everything about the experience but would have liked some free snacks!
Crew was great but flight was delayed almost three hours due to a technical issue and we had to go back to the terminal and wait for another one.
Being told why we delayed three hours and not even given an apology by someone. Not a word. Not my airline of choice ever.
Checked Baggage line up was long but moved quickly, rest of the process, boarding, crew was excellent
Virgin has always provided a smooth and comfortable flight. This one was no different. Seats are comfortable. Staff are great. This is my favourite airline.
The check-in and crew staff were wonderful. The food was reasonable. The online side Qatar was very poor. Seats were very tight and not very comfortable for a 14 hour flight!
Terrible experience resolving missed connection after flight was delayed. 3 hour queue at transit desk, not enough staff, no organisation, worst ever flying experience.
I’ve flown with Qatar multiple times and the service has always been great. Very professional, organized, the food is delicious and plentiful, tons of entertainment.
The American/Hollywood movies in the entertainment system lack english subtitles, they tend to have only arabic subtitles. Coupled with the low quality airplane earphones and cabin noise, it sometimes is difficult to follow the movie dialogues.
I recently travelled in Business Class with Qatar Airways, and overall, it was a pleasant experience. The cabin crew stood out for their kindness and professionalism, making the journey truly comfortable. The food exceeded expectations and was exceptional in both quality and presentation. The boarding staff was courteous, though I would like to mention that the staff member responsible for checking tickets during boarding could benefit from additional training to be more welcoming. A warm and hospitable approach would enhance the passenger experience significantly. However, one aspect of the journey was particularly frustrating. The in-flight entertainment system was disappointing, as the headphones provided did not work at all due to a loose connection. This significantly impacted the experience, especially since the flight also lacked Wi-Fi service. Addressing these issues would greatly enhance the overall travel experience. Lastly, I would suggest implementing a section-wise boarding process to streamline the boarding experience and minimise potential challenges. I appreciate the efforts Qatar Airways puts into delivering high-quality service and hope to see these improvements implemented in the future.
I was denied lounge facility at airport. Explanation was not satisfactory.
Seating is terrible, having seats so crammed is unacceptable for a 15-hour journey. I cannot stress enough how uncomfortable it is to sit in such an aircraft. Leg space is roomier in a domestic aircraft. I have not experienced this kind of crammy seating in domestic flights either in the US or other international airlines overseas.
No difference between US airline and Qatar. Both cramp as many people. The airline seems to change planes without notice choice is seating when making reservations online doesn’t match the plane a passenger is on. Especially paying extra. Nothing special No different than US carriers.
Qatar Airways in-flight first/business class service is superior to any US airline; excellent meals are served on short haul flights such as between DXB and DOH.
Was downgraded from business to economy due to a faulty seat in business class. However when I boarded the plane there were no less than 5 free business class seats. Will never fly Qatar Airways again
It was pleasant except for the boarding at Istanbul and long wait for the wheel chair almost missed the flight Itambul to Dubai
During mid flight, try to get a flight attendant to help I couldn’t find one Otherwise, everything was perfect
The crew were very hospitable and pleasant. The food was pretty good. Unfortunately, there was a flight delay of more than 2 hours. We're not sure why but it appeared to be outside the control of Turkish Airlines.
We couldn’t fly to Chicago on our booked flight. The flight was overbooked.
Outdated business class on this aircraft, no flat bed, and even minimal recline. Couldn’t sleep at all. Laggy and outdated entertainment system. Food sub standard.
Took forever to board. They made announcements without the loudspeaker and since the waiting room was full of screaming kids, no one could hear what they were saying. The business class sleeper seats were designed for tall skinny people. When partially reclined there was nowhere to rest my feet because they did not reach the footrest. and when fully reclined there wasn't room at my sides for my arms. Definitely one of the worst sleeper seats I have ever had.
flight with heavy turbulence old boeing 777 rest wasnt clean dashboard doesn’t work
great. I could have used a bottle of water or two instead of having to ask everytime. great service. very comfortable
Boarding was much delayed, and there was no explanation ( obviously they were waiting for something or someone. ) Passengers were all crowded at the gate with anxiety. On the plane, the crew worked very hard on checking for safety and serving delicious food. They were polite and courteous.
Both my luggages were never sent from Istanbul. After 10 hour flight from DC to Turkey and another 12 hour layover in Istanbul Airport, I would’ve at least expected to find my luggages when I arrived in Addis Ababa, but that wasn’t the case. After 2 hours of waiting at the luggage carousel, we were told that our luggages would be arriving the next day after midnight. I was already so exhausted, that I hated having to come back to the airport the next day. Thankfully, I received both my luggages the following day. It’s just, the whole experience was exhausting.
POSITIVES The hostesses were mostly pleasant, NEGATIVES The full flight wifi was horrible, hardly able to use it. My charger port was not working which made me use my neighbour's port which resulted in an accident which ruined her flight. During dinner, meat ran out when the cart got to us forcing us to eat vegetarian which was not great. We watched everyone around us eating meat. My wifi did not transfer to the second leg of my trip as they promised as they changed the plane. I was thrown off the window seat I booked for the 2nd leg of my journey as they changed planes, all done at my expense. This was not a cheap flight ($2600) which i hurriedly had to book to attend my mother's funeral who passed away suddenly. I was honestly disappointed with the whole saga as I heard Ethiopian Airlines was one of Africa's best.
Delays delays making us miss or next connection to IAD hence having to stay additional 24 hrs in Addis Ababa
Food hardly ever changes Videos not often updated for often travel.
The flight is packed and it feels like the space per individual has gotten smaller. Excruciating for a 14hr flight.
Forgotten Suite inside of the top compartment but went back to ask and they didn’t leave at the lost and found place. Also the checking in was so horrible. I had multi city and one of the passenger saint have visa go go go Dubai. The Ethiopian airlines never had information about requirement for US permanent resident so couldn’t go to Dubai. And when coming back to US we were told we can not use our Addis to Washington ticket and they forced us to get new ticket. Very horrible experience.
I had a comfortable seat that makes my trip wonderful. I appreciate the Ethiopia crew, they were very helpful
The hygiene was super bad. Smells bad and air refreshment is highly advisable. The crew made some one else sit in my spot and no one is checking seat number and people are jumping to sit on other people’s allocated seat.
The flight itself was fine. The exception is that my luggage was destroyed, and I filed a claim that I haven't heard from anyone.
Im if Ethiopian can allow customers to use their mileage for in flight connexion it will be great.
It was wonderful best Air lines covert and all very happy with their service they have been very helpful and friendly
