Very nice experience in business class. Flight attendants were attentive. Foods and beverages were very good.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Everything was great except the boarding experience. After the check in, they "packed us" in a small area, very hot there. It would be nice to be aware of this, I'd wait on the outside area
Chaos at the gate while boarding - no clear signs or announcements
This777-300 is configured 2/3/2 for Biz class straight out of the 80s!!! Not to mention seats are narrow, bed does NOT FULLY RECLINE FLAT as advertised, and purser didn’t know that!! ARM REST HAS A REMOTE TABLET ON IT FURTHER CONFINING THE ALREADY NARROW SPACE!!! WHO thought this was a good design?? After flying the new A350-900 biz class Montreal to Dubai , this was a total let down!!
The stewardess took a picture as a gift , if you asked for it. Every thing was very good, Especially the food, big and tasty. The service was good, they served water several times, very frequent.
The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.
Milan airport was bad experience. They should be more polite.
I liked everything: the service, the food, the cleanness. I flew last year with Qatar Airways, so I can compare. Emirates did much better! Especially their meals and service.
Mostly good and consistent of Emirates service. Christmas menu was great initiative and tasted good. Taking the bus from terminal to the plane spoilt the experience a little.
Sichuan Airlines was surprisingly great. The crew is fabulous, the plane was fantastic and nice and new (A350-900). I had a particularly nice flight attendant who kept me informed of all the flight progress and meals. I also got to sleep really well. Entertainment and food is more tailored to majority (Chinese) so I can’t really complain about that. Overall fantastic flight!
Very old business class seats, not fully flat, angled with a bar sticking in your back; seats old and apparently never cleaned, no mattress topper either, not the standard expected in J (also in awful 2-2-2 layout)! Ancient entertainment system of the pop-out type with tiny, old screen. Staff are OK but not proactive, need to be solicited, and of limited English skills, but they do try. Food and beverage options very limited (go for Chinese selection as their Western food is atrocious), no menu given and no dine-on-demand option. All in all, only choose if at a significant discount.
Definitely not top-of-the-range business class, but the A350 is certainly better than their other planes which feature an even older business class. Food/drink offerings are very limited and not up to business class standard, but OK. Staff are keen to help and friendly enough, although poor English language skills. Boarding experience in Rome was poor due to rude Italian staff at gate, but this is not the airline's fault. Onboard entertainment options are mediocre and limited. Sichuan Air is only wort it when obtained at low price and if you basically only want to sleep/rest and bring your own entertainment.
Not sure who to "blame" but I booked the ticket from SiChuan airline overseas. On the day of flight at the airport, I learnt that our passport information was not entered into the system. I was told by the SiChuan airline that this is not the first time that ticket booked overseas missing ID information. Since airport ticket counter does not have authority to add ID information, we have to call SiChuan airline customer service, Luckily, we arrived at the airport early enough to handle this and SiChuan airline customer service has been very helpful.
Dad experience when you check in in chenddu airport , service need to improve
Not good experience when you checkin in China, service need to prove
Impressive as always. It is the airline of my choice, The dessert on the 2nd flight DOH-IAH was somewhat dry (the cake with cream etc) Check-in and boarding experience was fantastic, with the exception of CCU airport where chk-in staff refused to help with aisle seats stating the flight was full and accommodations were beyond him. Once I boarded there were plenty of available aisles. I was disappointed that this could not be done by self during online chk-in nor at the airport. Nothing more to add. Overall a good experience, TY QTR
In the business class it was everything wonderful. However in the economy is a hell. BTW. When I asked to search for tickets, I ordered business and I was offered options with economy, that was not clear in the order, so I could've acted faster to rectify it.
The seat cushions are absolutely lacking, not sure if they know the passengers are traveling for 14 hours straight, but the padding made our back and butt ache like crazy. The entertainment console had its own problems, either the headphone jack wasn't working or the power outlet via usb or ac outlet was not working. Not to mention the seat handles were not adjustable in some planes in the middle or on the aisle. Qatar/Indigo may be operating a very old fleet of planes to make as much profit as possible, but passengers may not be following them for long, should this treatment of its customers continue. Qatar/Indigo, wake up and do it right by your customers, or they may not be your customers anymore.
Nice airline. I was in a really weird seat which had extra leg room, but no basket or stowage. And the people next to me were pretty noisy during the flight, so it was hard to rest. I wish staff came around to pick up trash more often as I had no where to put it except my lap or the floor.
It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.
Qatar maybe considered one of the best ailines in the world but nowadays it is much of a muchness with the rest
Crew and food was good, ok leg room if you don’t have a big box under the seat. And the seats are so narrow (I’m only 70kg), will consider an alternate airline next time
Boarding from DOH to SYD the Business Class were pointed in a separate gate but no one there to receive us. Otherwise it was ok.
The flight was delayed and one member of the crew was a bit rude. But apart from that all good.
Economy travel is really hard with no room to move especially when the person sitting beside you is an XL or XXL size person who if moving could hit your face
The seats seemed smaller than other business class offerings. The entertainment menu was limited. Flight crew was good.
It was excellent service in the snow storm gives us hotel and transportation. It will be more better if u can add one more meal because it’s a long flight boring journey. If you give extra meal time passes faster and can enjoy the trip better
Food quality and varites were very minimum. Surprised to have no desserts. Business class tickets should have lounge access and seats selection. They should be allowed to board while people with wheel chair, secial assistance and family with childrem.
Early arrival. Good boarding. Deplaning this flight is very slow both coming and going. Baggage arrived quickly for Pearson
Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.
Dirty and smelly lavatory and toilets in Wamos Air operated flights
Good flight. There were a few issues with the flat bed. It was some technical issues. Otherwise everything was good
The crew could have been more friendly and could have offered to make the beds. Also, Ethiad should have more vegetarian food options.
From the start of my vacation at Logan Airport, Boston it was chaotic. I'm praying my flight home is better .I'm grateful that we landed safe
Nice crew , clean cabin , food was delayed due to problem with the quantity .
Never ever travel with Air India is a very conscious promise made to myself. Poor customer service , irresponsible staff, pathetic operations and bad planes. Overall -0/10. Planes had mosquitoes in it.. i am still thinking what international standards of hygiene are they even following????. Operations team has no quality standards. They can route you anywhere on any plane inspite of a confirmed ticket and a web checkin… without your consent. Go for AirIndia if you love challenges and roller coasters and safety, time and hygiene is never your priority.
Very poor experience. The entertainment screen wasn't working, charging USB was not working. There was a water leak on my head from air conditioning. The tray table was cracked. seats were old and dirty.
Flight was cancelled by air India. There was no explanation provided why the flight was cancelled. Found out that the flight was cancelled because the Iran air space was closed. Meanwhile, all other flights passing through that region were operating without issues. When asked to refund money for the tickets, being told that “ As checked, we wish to share that Flight AI 116 on 15 January 2026 from New York to Mumbai was cancelled due to Iran airspace closure, which were beyond the airline’s control. While such events can disrupt travel plans, we appreciate your understanding and patience. Our team remains committed to ensuring the safety and comfort of all passengers and takes all necessary measures to minimize any issues. However, we must inform you that compensation is not applicable under these extraordinary circumstances, in accordance with the relevant regulations.” Completed unacceptable and unprofessional behavior!
The flight was on time, the entire experience was very smooth. The Flight crew were incredibly professional and nice. Made us feel very comfortable
The boarding experience was very organized and easy to follow. The flight was pleasant and the food provided was also very good. Both Delhi and Mumbai airport have metro connections which make getting around much easier.
Miss my flight from delhi to amritsar due to lock the luggage door of airplane.and there was no more flight even for next days and they not refund the fare. I took bus grom delhi.. bad experiance.
Flight crew was lovely. Bathrooms should have been cleaner. The handsets in business class for watching the entertainment are horrible. Very difficult to figure out which buttons are for what. I managed to get the flight maps on my screen but it wasn't easy. Never got anything else up.
Flight leg to and from IAD/Delhi was good. The leg to and from Delhi/KTM was terrible.
I had a camera bag that exceeded the 10kg allowance for hand luggage. I am 67 years old and have been travelling will my cameras and lenses all over the world and have not paid once for the excess weight. Also, even if I wanted to check in the bag, I can’t due to lithium batteries and delicate equipment. Air India should review their policies. Or is it just a cash grab. I had to pay additional 7000 rupees.
Other than the inflight video screen freezing for about four hours everything else was brilliant.
