Daily cleaning, installation of cabin HEPA filters on flights from the United Kingdom to Melbourne
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Scores according to KAYAK customer reviews
Pros: "Excellent care of crew to ensure social distancing is adhered at all times."
Cons: "Better kits for kids to keep them busy longer. The one that was provided kept my kid busy for about an hour or so in a 12hr flight."
Pros: "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
Cons: "No comment"
Pros: "Comfortable seats, nice entertainment and food"
Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"
Pros: "Very pleasant and helpful"
Cons: "All good"
Pros: "Yes I like the services and then you will have good stuff for goods"
Cons: "Improve cabin comfortable"
Pros: "Entertainment system has a great selection, leg space even in economy is big enough."
Cons: "Definitely food, mozarella sandwich was of very poor quality. Also after serving food, it takes them 2 hours to collect trays so you get stuck on your seat and can forget about toilet :("
Pros: "Crew were great! Emergency exit was great too"
Pros: "The seats on the A380 are a bit larger and offer more leg room. The food is always good and the service is first class."
Pros: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
Pros: "We flew business class from Dubai to D.C., and the VERY long trip was made so much more endurable with all the amenities offered. For example: - fully reclining seats with mattresses that enable sleep - attentive, thoughtful service - a lounge in which to get a drink or snacks, relax, talk with people - good food and drink - a personal bar at your seat with water and soft drinks We've also flown Emirates in tourist class, and it, too, is far superior to most other airlines. There's more seat room, more leg room, good service, clean bathrooms, and decent food and drink."
Cons: "no negatives"
Cons: "Crew some times get angry and work without passion"
Cons: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Pros: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Cons: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Cons: "Children crying, screaming, kicking chair."
Pros: "Everything. Nothing negative."
Pros: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Cons: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
Pros: "Quantas Operated by Emirates is definitely not Emitrates standard."
Cons: "Departure time ruins the whole night"
Pros: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
Pros: "I loved everything from the food, the crew, the in flight entertainment."
Cons: "I think this is hard to fix which is the comfort level. I was not avale to sleep well as the seats were a bit stiff. But it still one of the better seats I have been on for a long flight."
Pros: "Good food on board with swift and easy transit. Flight was also on time"
Pros: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Pros: "It was a smooth and pleasant journey."
Cons: "Menu options were somewhat limited"
Cons: "There were not proper announcements for delay of flight. Flight moved from gate while overheads bins doors were still open, lots of passengers were still standing, walking in the aisles. Even though I told Steward not to wake me for the meals but still I was woken up 3 times for two serving of meals."
Cons: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."
Pros: "Boarding process followed at LHR #3 was well done and organized, made good use of passenger's time. Desk personnel at LHR #3 was professional, as was crew on aircraft into Dubai."
Cons: "No breakfast (had sticker on seat to wake up if needed) and ended up awake whole flight. Flight for LHR to Dubai did not provide breakfast although 1950 -> 0550 red-eye flight"
Pros: "It was a comfortable flight since I had 3 seats in my row which I ended up sleeping on."
Cons: "The food was cold and awful and it's hard to understand how can they run out of drinks barely half way through Economy during service. A couple of the cabin crew females were rude."
Pros: "great lie flat bed, was too tired to take advantage of the service"
Pros: "This was my first time getting a bump up to First. Loved the dining options and comfort level. Staff on board were wonderful. Shower a particular novelty but it did perk me up prior to landing."
Cons: "I cannot fault anything about his experience. Simply fantastic."
Pros: "Emirates flight was amazing"
Cons: "Bug in Kayak app cost me £60 through the flight not being confirmed and having to rebook. Be vary wary of the Kayak app."
Pros: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Pros: "Timing, service, comfort"
Pros: "On our onward flight from Orlando to Dubai, the crew made sure the flight was always clean (specially the toilets - they really cleaned them up every 30 mins) Not so much on the same flight returning from Dubai to Orlando - toilets get wet and messy after about 5 hours and were never cleaned after."
Cons: "Overall, food and service were ok. I really didn't think Emirates did anything different in Econony class compared to other airlines (Air India)"
Pros: "The seating"
Cons: "It was all on time"
Pros: "Seamless flight with usual high standrd of on-board service and food"
Pros: "I ordered Asian vegetarian food but was given normal vegetarian food. However, it wasn't a big problem. Apart from that, everything was fine."
Pros: "I felt that the crew kind of forgot about us; there were lots of trolleys going by with drinks but each presumed that we had been served. I also felt that the crew in this section weren't friendly. I know it was an extremely busy flight but there wasn't much eye contact with the some of the crew, I felt that the stewards (men) were the least friendly."
Cons: "The food was bland and boring but i do like having real knives and forks. The white wine choice wasnt good. The crew didn't seem that familiar with the types on offer, ie savignon blanc, chardonnay etc. They just handed you the wine and hoped it would be ok. I felt for such a long flight the crew could have announced that if anyone would like extra snax or drinks then feel free to call a member of the crew or even go to the kitchen and ask. Wifi was offered on the flight but it wasn't explained how to use it so I didn't have this facility as I couldn't connect! Once we asked it was explained but I still wasn't able to connect. Would be helpful if this could be explained / announced to the passengers."
Pros: "Safety, on time, A380 is better than B777 (comfort)"
Cons: "Food, i like the hot bread rather than cold bread"
Pros: "The A380 was much more comfortable way to fly than the 777"
Cons: "I disliked the food"
Cons: "Staff was amazing"
Cons: "late take off and even on arrival took 20 minute halted near runway as there was no space for disembark ."
Pros: "Good space"
Cons: "It's unfortunate that when you order a special meal you dont get your drinks until after you have eaten your meal. and if you end up waiting then you end up having a cold meal. It would be great if this could be changed"
Pros: "The crew were good and attentive but I couldn't help but feel they were hopelessly understaffed."
Cons: "Despite the size of the A380 seats have been crammed in so that there is no real difference in comfort between travelling on one of them or in a low cost airline such as Jetstar. Unless of course you can afford First or Business Class."
Pros: "Everything was fine. Food, crew, service, entertainment were all wonderful."
Cons: "There was only one hour of wifi, seriously? I mean Dubai is one of the nicest airports but maybe whats necessary is to be able to cater and not just put up even more redundant shops which lack people. People are traveling and might actually need to be in contact especially since flights are so spaced out"
Pros: "Nothing really."
Cons: "I was stopped at gate check in and taken to one side as the passport control had reported me for being intoxicated. I was injured in the armed forces and have a bit of a balance problem as lost most my hearing. I think drink alcohol any more. I asked for an aisle seat as I'm a big guy but was put on seat E next to a huge fat guy so was unable to sit properly. I couldn't get out of the seat once as he just slept and must of drempt as kept jumping and banging me. I had 1 meal on the over 13hr flight, which I couldn't eat properly as was unable to use the knife & fork due to the huge obese guy next to me. I asked the stewardess to wake me at all meal times. Which she didn't. So missed all the meals and tea/coffee. I was looking forward to the put a too. The London to Singapore flight was a total let down and I expected so much more from Quantus as they have always been top standard before. Overall disgusted in the service."
Cons: "The crew were great it was on time and overall fabulous"
Pros: "quick flight. tasty snack"
Pros: "Good seat, great service. Typical quality QANTAS flight - perfect"
Cons: "Maybe the seat could have been more comfortable."
Pros: "The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good."
Cons: "Better power options (universal plugs/power)"
Cons: "Arrival at Terminal 3 at Perth Airport was a real disappointment. It took more than an hour to get through passport control and customs. Woefully understaffed and exhausting after flying from Heathrow and arriving at 11.45pm. Makes me think twice about flying qantas into Perth"
Cons: "Lost 2 of 3 bags. Still don’t have them. Some staff very helpful and empathetic. Some staff very rude and abrasive. Didn’t want to take ownership and work to correct the problem. Had a “not my problem” attitude"
Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"
Pros: "Food was surprisingly good and generous. Also nice to have snacks and small soft drinks available in the back at any time. The entertainment system had a good collection of movies."
Cons: "Seats should have a USB port for charging devices. Podcast selection was poor on the entertainment system and usually only had one or two episodes. Because podcasts are often free (or can be licensed cheaply) and require little storage, system should have last 20 episodes of the best 100 podcasts."
Pros: "all good"
Cons: "all good"
Pros: "Excellent in-flight service"
Pros: "Seat comfort amenities crew"
Cons: "No vegan meal options"
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "Crew was great..easy check in for a techno dinosaur like me."
Cons: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Pros: "The crew, food and the entertainment were great."
Cons: "I booked for a window seat but I ended sitting on the aisle. I will double check the seating on my return flight so it won't happen again."
Pros: "Flight was late 30 mins"
Pros: "Smooth boarding Comfortable seat,love the entertainment as I could not sleep. Managed to catch on lots of movies that I have not seen."
Cons: "First stage , food not too crash. Rest fine."
Cons: "1. Food option ran out quickly 2. The row I was sitting in had limited leg room (61)"
Pros: "For a coach flight it was pretty standard. I did feel the penne pasta that I had for dinner was a little lacking. Breakfast was good."
Cons: "Legroom seems to be getting less and less."
Pros: "The plane was brand new, and the seats were very comfortable. They served food often, and the movie selection was perfect. Overall it was a good trip."
Cons: "They would not serve more than one alcohol drink at a time, so I had to get up often."
Pros: "That I didn’t have to get up so early."
Cons: "Didn’t like coming via Dubai - parents have no control of their children. Tearing my hair out."
Pros: "Quantas rerouted our SFO - SDY non stop trouble LAX to pick up 28 Passengers!! So 270 Passengers ha to endure an additional 3grs 30 min. No compensation not even a drink voucher! Not up to Quantas standards."
Pros: "Temperature just right and pillows, blankets and better than average reclining seats"
Cons: "Food - too institutional. Bread over cooked, meats tough so couldn’t eat more than half of any meal."
Cons: "We did not get on our flight because we weren’t notified of the time change. Extremely dissatisfied with customer service and the overall airline."
Cons: "The dinner meal was dried and pretty disappointing as was the media selection in coach vlass"
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "Food and service were ok"
Cons: "Every other flight I had on my holiday I was give an exit row or extra seating as I am 6ft5in. Not with Qantas. I even lined up 5 hours prior to flight. Nothing special about this flight unfortunately."
Pros: "Food on Qantas is better than domestic U.S. carriers and it's nice to still experience good service."
Cons: "It is frustrating that most airlines never leave on time anymore. They should be required to pay each passenger $50 for every 15 minutes they are late. It's also terrible that seats have become so cramped. My biggest fear is to drop something at my feet because then I can never reach it. Sigh."
Pros: "Crew was trying hard to make customers comfortable"
Cons: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Pros: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."
Pros: "Quick boarding process, good food, and good entertainment selection"
Cons: "My headphone didn't work properly. The left ea side didn't have any sounds and the right side sometimes scrambles."
Pros: "Checking in and boarding was good and reasonably fast. Room available for everyone's hand luggage. Toilets were reasonable. Food in economy was ok."
Cons: "No hot USB port in economy. Inflight information system is old and screen resolution and contrast is not so good. Best to use own headphones."
Pros: "Best entertainment on the market, movies and music for all customers not only teenagers and families"
Pros: "Complimentary meals/snacks, socks, toothbrushes, eye masks, blankets and pillows"
Cons: "The wing in the Brisbane terminal had no charging stations and only two toilet stalls in the women's bathroom."
Cons: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Pros: "Nice crew. Nice food. Nice movies. Smooth ride"
Cons: "I landed in Sydney but had a Qantas connecting flight to Melbourne. The baggage was checked in at Dallas thru to Melbourne. You need to drop off the baggage back to Qantas after clearing Customs in Sydney. Unfortunately Qantas makes you walk quite a long distance to to baggage drop off point. The experience made me think of experiences I have had in developing countries. I expected more thoughtful logistical arrangements from Qantas in Australia."
Cons: "This was actually promoted on the site as an emirates ticket and only after id purchased it did i figure out that it was actually for Emirates Airways sister airline Qantas Airways! I tried to change my dates after I bought it and dealing with Flight network -where i bought it from - was a nightmare!! I wouldnt recomment this at all."
Pros: "First Lounge is good."
Cons: "Seats are old, lumpy and don't work half the time."
Pros: "2.5 hour flight - nothing too difficult they transferred our bags ok - nothing lost paid $C175 for my third bag - because we booked under QF code share. Wont do that again."
Cons: "ok flight"
Pros: "Crew are professional and food is good quality!"
Cons: "The cabin is way too old and out of date, especially considering alternative business class options. Time for an update Wantas before it hits your bottom line (if it hasn't already)."
Cons: "I did not at all like the fact that the Qantas supplied headphones did not come with an adaptor to convert my pwn noise cancelling earphones to stereo sound."
Pros: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Cons: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Pros: "The staff where excellent as was the full process from getting to the airport to disembarking. Would like to fly with them again"
Cons: "We have an autistic child and to get the seats that are most suitable for us proved very difficult. We got there in the end but basically they have said that that if we want to get our seats before check in opens we need the pay. We have never had to do this before and I was very shocked and surprised. They eventually relented and resolved the issue however the damage was already done. For a company that is associated with the local autism society I was very disappointed that they don't recognise it for the challenge that it can be."
Pros: "Food and courtesy of crew members"
Cons: "Uncomfortable seats"
Pros: "The special meals for my son and daughter were amazing!"
Cons: "I ordered gluten free food and it was really bad. 1 fresh apple in the 24 hour flight. For some reason, the people who design this food think that just because a person is gluten free, you can give them the worst gluten free bread! Just leave out the bread and make the food a bit more fresh and interesting."
Cons: "Old 747"
Pros: "Qantas Airlines really made traveling a pleasure. The little extras like, chocolate snacks, ice cream, a huge selection of entertainment, the most current navigation systems that allowed you to know and see at ever minute exactly where you were on the journey, just to name a few. I also found the staff especially pleasant. Thank you Qantas"
Cons: "Our plane home was a little older and the seats weren't as comfortable as they could have been."
Airlines flying from the United Kingdom to Melbourne have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the United Kingdom to Melbourne
Masks required on board, masks provided on flights from the United Kingdom to Melbourne
Social distancing seating
Middle seats unavailable to book on flights from the United Kingdom to Melbourne
Testing for antibodies, testing for symptoms for flights from the United Kingdom to Melbourne
Waiving of change fees. Search flexible flights from the United Kingdom to Melbourne