Daily cleaning, installation of cabin HEPA filters on flights from Vancouver to Queensland
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 31h 15m
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Scores according to KAYAK customer reviews
Cons: "On time and comfortable"
Pros: "Excellent service from the cabin crew."
Cons: "The Japanese (Washoku) breakfast was not as good as I expected."
Pros: "Meal, crew"
Cons: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
Pros: "Crews were friendly and helpful. I never had economy seat that goes as flat as theirs. I liked the safety instruction video."
Cons: "They seemed to run out of food options quickly. Wasn't a problem for me. But, they should know better."
Pros: "Crew was amazing, food was filling & plentiful."
Cons: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Cons: "Perfect flight"
Pros: "The crew was excellent & seats were comfortable"
Cons: "Better boarding procedures. JAL is better."
Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Pros: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
Pros: "The staff of ANA took superb care of us from the moment we entered the airport (both SEA and NRT); kindness, excellent food (choose the seafood diet, the food is excellent and you get served first!) and helpful directions in English whenever we looked the slightest bit confused. I will always look to fly ANA going forward. oh, and comfortable economy seats; enough room (I am 6'2") and no numb bum."
Pros: "Great planes, very clean toilets, very efficient and extremely polite crew."
Cons: "No paper towels in the bathroom"
Pros: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Cons: "There isn't a bad comment."
Pros: "Friendly attentive staff."
Cons: "The seat was narrow and after 9 hours, not comfortable... Normal for economy though"
Pros: "Crew tried to be friendly"
Cons: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Pros: "Food and services were great"
Cons: "There were not a lot of selections on the TV."
Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."
Pros: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Pros: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Cons: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Pros: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Cons: "If the seat reclined a bit more, would be nice."
Pros: "Crew amazing and food very good."
Cons: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Pros: "Staff and crew and food!"
Cons: "We could not check in online. This was frustrating and we do not know why?"
Pros: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Cons: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Pros: "Flight was ok"
Cons: "Again I had a problem with water bottle, I asked small water bottle but they didnt give me one and i asked if they can fill my 2,5 yo water bottle they only fill it half. I asked again for water hours later and they said I need to wait because they will serve dinner (which is 30mins later) This is just very unpleasant experience and I felt like a bad person asking for only water"
Pros: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Cons: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Pros: "The quality of your aircraft. Clean, modern, plenty of leg room."
Cons: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Pros: "Great food (I am biased towards Japanese cuisine, though), slept well, and great service."
Cons: "The entertainment choices for English speakers was a bit limited."
Cons: "I was pleased with all."
Pros: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Pros: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Cons: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Pros: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Pros: "I feel like home"
Cons: "The crew smail"
Pros: "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Pros: "Friendly and accommodating crew"
Pros: "Best flight ever"
Pros: "The service was good. The seats were comfortable."
Cons: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Pros: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Pros: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Pros: "Very pleasant. I upgraded to economy plus so that was a bonus."
Pros: "Ana is the best"
Cons: "Not ok"
Pros: "The staff were polite and highly professional. It was an enjoyable flight."
Pros: "The movie selection and food served were pleasant surprises."
Cons: "Sore butt after 10 hours , but that's hardly anyone's fault. No complaints about my experience. 10/10"
Pros: "The service was great, complimentary movie selection was fantastic."
Cons: "I requested strict vegetarian meals in advance, was given items that violated this request. Further, the items which were in accordance with my dietary restrictions were generally not satisfying."
Pros: "Best flight I've ever had"
Pros: "Quick boarding, comfortable seating and amazing flight crew."
Cons: "The flight crew was great. Also there was more then enough in flight entertainment for the entire flight."
Pros: "Crews were great. Seats space could be better ... overall caring & attentiveness of crew members make a lot of difference."
Cons: "Food! 40 years ago Singapore Airlines was second to none in my book! Now I feel like I was away somewhere and Singapore Airlines has changed dramatically....Must be a lot of moving pieces have changed that I was wondering again during my journey whether I was really flying Singapore Airlines..."
Cons: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"
Pros: "Flight attendants were very friendly, professional and helpful"
Pros: "Average flight"
Cons: "Seats on this aircraft have very upright seats. Not very comfy"
Pros: "Efficiency, good."
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Pros: "Crew amazing. Seat super comfortable"
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Cons: "Old plane. Technology didn't work"
Pros: "Basics are covered. TV screen is big but otherwise nothing special."
Cons: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pros: "check in went smoothly. helper was friendly and helpful."
Pros: "Food, service"
Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Pros: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Pros: "Great service"
Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."
Pros: "Comfortable, full service through the night.."
Pros: "It was good"
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Pros: "Was very old plane but was good"
Cons: "Food and crew was well"
Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"
Cons: "All good"
Cons: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Cons: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Pros: "ending meal was very late like an hour or less before landing"
Cons: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
Pros: "Very friendly crew & modern aircraft"
Cons: "It is really good experience. All the flight attendants are good"
Cons: "All good"
Pros: "Food, movies, support, were all wonderful."
Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "Singapore service is always outstanding"
Cons: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Pros: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Pros: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Cons: "Beware of babies on board."
Cons: "The video screens need to be upgraded"
Cons: "Same food options as previous flight Not as many movie options as the longer flight"
Pros: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"
Pros: "We love travelling Singapore Airlines and always try to travel with them if we can"
Pros: "Service was outstanding. The staff was attentive and helpful from start to finish."
Cons: "Not all the food was to my personal taste. I understand however that being on a flight to and from Asia would lean toward choices more characteristic to the region."
Pros: "WAS OK BUT NEED BETTER PILLOWS"
Pros: "Crew was very friendly. Flight was on time. Meals were good. Will be flying with EVA again"
Pros: "Very professional."
Cons: "We purchased premium economy tickets but could not select our seats. We were assigned separated seats and had to call Eva Air customer service but they would not help. When we arrived at the check in counter our seats had been relocated and were able to sit together. Kind of upsetting having this hanging over our heads until the last moment."
Cons: "Better movie selection"
Pros: "Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked."
Cons: "As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space."
Pros: "Seats are comfy"
Cons: "Food is the worst out of many other airlines"
Pros: "Both the ground and aircrew were very helpful. I had a short transfer to another flight and was immediately greeted by a crew member that pointed me in the right direction. It was so relieving! There was also good entertainment and decent food on this flight."
Cons: "I just wish there were vegetarian food options."
Pros: "Checked and arranged seating accordingly."
Cons: "Crews could've been more friendlier and accommodating."
Cons: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Pros: "Crew very fast in serving dinner"
Cons: "Flight late"
Cons: "More legroom, but what do I expect in economy?"
Pros: "Great food, and lots of leg room in economy. The flights were on time."
Pros: "This is a bit weird, but it was the first time I flew Eva economy. I've taken this route many times in business and it would take pages to go through all the things that EVA does right in business class. So I was stunned when my first time in economy was so incredibly impressive as well."
Cons: "I'm really picky and there's nothing more I could have wanted in an economy flight experience."
Pros: "crew was amazing and plane was comfortable"
Pros: "Crew was attentive and nice"
Cons: "More space for economy"
Pros: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Pros: "Bathroom very nice. Food nice."
Cons: "Economy seats a bit too cramped."
Cons: "People abuse the wheelchair policies although they are physically fine."
Pros: "Taiwanese food Boarding orderly"
Pros: "People were lovely and efficient"
Cons: "Seats were pretty ordinary"
Pros: "Departure and arrival time"
Pros: "Hello Kitty theme plane"
Cons: "Food can be better"
Pros: "Feeling much better than others"
Pros: "Great friendly and efficient service! Very lovely hostesses"
Pros: "Food not bad"
Pros: "very clean and tidy washroom. smiles on attendant's face."
Cons: "30 minutes delayed in boarding, 35 minutes late in arrival."
Cons: "Tasteless food, mediocre movie selection"
Pros: "It was my first time flying with EVA. I have nothing bad to say. I will fly with them again and again."
Pros: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
Pros: "Nothing ."
Cons: "Poor service ."
Pros: "Comfortable and clean overall but an older plane."
Cons: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Pros: "Very hardworking and friendly cabin crew and very efficient service onboard. Lots of little finishing touches like free toothbrush/paste, eyecovers, earplugs in washrooms. Larger and better quality LCD screens in their B777-300ER plane."
Cons: "Economy seat space is tight but not different from other major airlines unless you pay extra for more leg space."
Pros: "I came 32 mins before the flight because I went home to get my passport. They said they close the door like 20-30 mins which mean they were able to board everybody in just -2 to 8 minutes only. Amazing. No other flight available for one week because it’s christmas season. I’m not going to the detail of not having my passport (I never left my passport before). They are cheaper from competitors for a reason. No heart here at all. Accident is not acceptable."
Cons: "What to like? No comment yet, first time “to try”"
Pros: "Nothing to like about."
Pros: "Everyone was super super welcoming and accommodating. My favorite part was them not waking me up for a meal, instead they left me a sticker to call whenever I’m ready to eat."
Pros: "This airplane had so much leg room.... :-) made it more comfortable."
Pros: "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
Cons: "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
Pros: "Liked the seats, legroom. Good value for price."
Cons: "Food could be better. Crew could be friendlier. They did their job but did not have the warmth of crew of other airlines I’ve flown."
Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."
Cons: "One was too warm"
Pros: "I actually loved the whole trip. The aircraft still looked like it was brand new on the inside even though I'm sure that it has probably been in the air for a few years now. The service was great from the seemingly effortless takeoff and landing by the pilots to the flight attendants being very efficient and caring. The ambient temperature of the cabin was great. I had a wonderful experience and when I return home I will not hesitate to book with EVA again for any of my international flight needs."
Cons: "It's not really even something that I didn't like because I know learning a second language is hard any way but every once in a while when the flight attendants made announcements they would either run English words together into one word or pronounce it a little wrong but I still could understand everything that they were saying. So if I have to suggest something that is all that I can think of and it isn't even a bad thing at all. Thank you for everything!"
Pros: "I am very pleased with EVA' service after all."
Cons: "All good!"
Cons: "Extremely packed for a 14+ hour-long flight, my seat and it's surrounding smelled. No slippers in the seat pocked. Entre has been improved, but the honeydew tasted old. Flight attendants didn't offer drinks to the window passengers generally during the non- meal hours. The flight was so long , there hasn't been much comfort improved for the seats and overall in the past 15 years."
Cons: "Space beneath seat in front, where you put a backpack and such, was very, very small - smaller than other airlines"
Pros: "Excellent Service and Meals; enjoyed my trip on EVA Airlines"
Cons: "The 2.5 hour flight was delayed by 2.5 hours due to F.O.D. on the tarmac. Plane had to be towered back to the terminal for refueling. Ground crew in Manila was not helpful in assisting passengers with connecting flights."
Pros: "They make 15+ hours of flying feel incredibly comfortable."
Cons: "No complaints!"
Pros: "Great customer service, amenities and comfortable flight."
Pros: "This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary."
Cons: "Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare."
Pros: "Yes & yes"
Pros: "Entertainment system is nice with recent movies and many other selections."
Cons: "I found my pillowcase has a long human hair. And noticed the same in the other pillows around my seat. Also, the tray table has a few spots of food stain. One of the toilets, the hinge of the toilet seat is broken"
Pros: "Food and entertainment was great"
Cons: "Dirty bathrooms, cramped seats, and still can't believe they still load the front of the plane first... takes forever"
Pros: "Crew was very efficient and boarding was easy."
Cons: "The flight was late."
Pros: "Crew is very good and efficient, generally very friendly and helpful. Seats are fairly spacious and comfortable. The flight was only slightly delayed. Food and drinks are quite readily available. Meal quality is nothing amazing, but it's definitely not bad."
Cons: "No wonder they are one of the best airliner"
Pros: "Everything was quite nice."
Cons: "Happy with everything. Staff were very friendly and helpful."
Pros: "Good options for food including meals and snacks! Cabin crew was great."
Cons: "Crew sometimes a little slow responding to passengers paging from their seats."
Pros: "Crew was attentive, plane was clean."
Cons: "Food was horrible. They did not dim the lights until 1.5 hours into the flight."
Pros: "Friendly and efficient staff."
Pros: "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
Pros: "Crew were outstanding and food was awesome"
Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Pros: "On time. Got an isle seat."
Cons: "Very hard to understand air host's english."
Pros: "Comfortable. Good service. No wait for restroom"
Pros: "Leg room, food, airline staff"
Cons: "Too hot in the plane"
Pros: "Food great, smooth flight. Helpful stewardess. Fairly comfy seats"
Pros: "Excellent all around. The A350 is much quieter than older jets - a real asset on a long flight."
Pros: "Boarding was smooth, attendants were great, entertainment had lots of options"
Cons: "They only had this tasteless shrimp slop leftover by the time they got to me for dinner. I didn't eat it and asked for a snack after and was refused. Other than being hungry it was great. The next meal was fine also."
Pros: "Food was alright. Service was good. FA’s attentive."
Cons: "Delayed due to weather in nyc, lights turned on in am and the. Turned off again after breakfast (confused senses). Ran out of certain meal types."
Cons: "Can not catch up the fight to guangzhou"
Pros: "Great airline, punctual, attentive"
Pros: "Super friendly inflight staff, especially on my flight to canada"
Pros: "Flight comfort, plane, staff. Overall a perfect travel experience."
Cons: "Mango desert...that’s all."
Pros: "On time"
Cons: "Slow food service, average food. Slow after meal pick up."
Pros: "Seats weren't much comfortable."
Cons: "Food wasn't bad but above average."
Cons: "Ordered a vegetarian meal that was never delivered."
Pros: "Good food and service."
Cons: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
Pros: "Entertainment is always highlight"
Cons: "Crew services- trying to put my backpack up the space on the rack. But the crew says it is better to put my backpack under the chair. He explain it is more convenient to me. What's the reason he think it is more concienent to me. I dont understand his thought. I feel disappointed with the services. The crew are no professional. Please provide more training to these people"
Cons: "Delayed flight caused a lot of problems and charges for us"
Cons: "flight was late"
Pros: "Small leg room, seat don't decline enough,"
Pros: "There was more leg room and the food was excellent!"
Pros: "not a full flight so obviously more comfortable"
Cons: "did not like having to deplane then reboard"
Pros: "Flight staff was excellent and friendly"
Cons: "our flight form Vancouver to Hong Kong was delayed 3 hours which made our connection in Hong Kong to Denpasar short. This resulted in our luggage not getting to Bali and we had to wait 36 hours to get it. As we were leaving on a tour the next day it made it very difficult to get the airline to understand where we needed our luggage and how important it was to get it. It took numerous phone calls, all of which were costly long distance, to get them to commit to getting our luggage to us"
Pros: "More drink options were offered."
Cons: "Flight delay"
Pros: "The seats were very comfortable. Made it easy to sleep even in a middle seat."
Cons: "We had to wait outside the boarding area until right before boarding. Also they did not allow me to reserve a seat when booking."
Pros: "I do however appreciate that the plane did wait for us"
Cons: "My flight was delayed and although my connecting flight did wait this was only because a large number of other people on that flight where not only on my flight but where coming in from other flights as well. this seems like really poor management and practice"
Pros: "The crew was very cordial and respectful."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Cons: "Delays Boarding was delayed and nobody communicated anything to us just left us sitting there with no clue. The food tasted like metal."
Pros: "We were booked on "S" class fares, which meant no seat selection until 48 hours before departure. However, we were able to get aisle seats with no problem. The crew was wonderful, service was great, and entertainment exceeded expectations."
Cons: "Boarding--but I never like the boarding process."
Cons: "I am not a frequent flier on Cathay. I would say I would think twice before buying my next ticket. Their call centers and counter staff leave a huge amount to be desired. I called their help desk when I couldn't access my reservation. My problem is their systems push your first and middle names together as a first name in their systems so I couldn't access my reservation. I really, really struggled understanding the person on their help desk. Then 48 hours before my flight I tried to book my seats and get my boarding pass. There were no seats for a party of 3 traveling together and only middle seats for the 3 of us. I waited for 20 minutes calling their support center. Of course their team could not help. All seats were booked. Luckily she offered to book my seats for the return and we managed to get the last 3 together in the back of the plane. If you book through Kayak recommend immediately calling to book seat numbers. I have ran out of room but returning from Vancouver their systems didn't read American passports and everyone tried to get tickets issued the staff at the desk laughed when told and said they knew it was a problem....but it did keep the many skiers busy in the self service line:) Also the desk opens 2hours and 59 minutes before departure so don't arrive early"
Pros: "Very good service and comfortable plane"
Pros: "Entertainment system"
Cons: "Crew did not offer beverages or bottled water for coach passengers. The lights were left on for most of the redeye despite it being a 5 hour flight. The plane was old - there was food from the previous flight in my seat when I arrived. The blanks and pillows looked used and worn. Our flight arrived 45 minutes late with no explanation - it seemed to be a result of the slow/delayed boarding process. I will avoid Cathay Pacific going forward."
Pros: "I like the snacks and the ice cream"
Cons: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
Pros: "amazing they offer a meal!"
Cons: "as it was a red eye flight it would've been great if there were more seats open so one could sleep. the leg room is pretty small even for a not-tall person (5'4")"
Pros: "Friendly crew, comfortable seating, and good food. Enjoyed my flight with China Airlines and will travel with them again in the future!"
Pros: "Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices"
Cons: "sanitation wipes for trays and arm rests"
Cons: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Cons: "Good everything"
Pros: "This crew really made the difference for the return leg of my MNL/TPE/SFO trip a most wonderful experience. Prompt boarding, quick deplaning, timely baggage claim, smiling crew, clean facilities, and great food. Comfortable seats really made entertainment more enjoyable."
Cons: "Nothing...this trip was a clinic on international travel for a great price."
Pros: "Friendly and smiling"
Cons: "No fruits after service for dinner"
Pros: "Nice flight, nice crew, night food and nice on board equipment."
Cons: "No air bridge from Gate 213, It takes transfer bus to Gate 554. It is uncomfort under such hot and humid weather condition."
Pros: "Everything was good, comparing with other airlines with higher price, China airline was the best"
Cons: "Food could have been better"
Pros: "Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!"
Cons: "The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!"
Pros: "Not too expensive"
Cons: "Better/more comfortable seats"
Pros: "Yes, and yes"
Cons: "More new movies selection"
Pros: "I liked everything about the Flight, and Crew"
Pros: "Crew was very accomedating and friendly"
Pros: "Everything was great"
Pros: "Awesome crew on board made the long journey easy. Plenty of leg room and the food was good."
Cons: "To be honest.. everything was perfect for the price and the 12 hours in the air."
Cons: "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
Pros: "Excellent customer service with every question"
Cons: "One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off."
Pros: "I liked that cleanliness and the blankets were really nice! I liked the selection of entertainment. The food was alright for getting meals on a airplane. The staff was very nice as well."
Cons: "The space was very small and if someone tall is sitting behind you, you cannot our seat back at all so for a 15 hour flight that’s pretty bad. Everything else was good!"
Pros: "Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!"
Cons: "As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring."
Pros: "Crew excellent"
Pros: "Like the seats, in flight entertainment and in flight staff are friendly."
Cons: "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"
Pros: "Service was efficient and responsive ."
Cons: "Food was good"
Pros: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Cons: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Cons: "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
Pros: "Good entertainment choice"
Cons: "Average economy plane food"
Pros: "The meals are very good and tasty, good portions."
Cons: "The economy seat is OK but too distance between seats could use extra inch."
Pros: "Staff was very helpful and friendly."
Cons: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."
Cons: "The English of the crew wasn't fantastic"
Pros: "Best long flight I've ever been on. Yummy food, leg room (I'm 5f10in), great entertainment, left on time, fast boarding and fast unboarding."
Pros: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Cons: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Pros: "well organized boarding, very attentive crew, decent food and entertainment."
Cons: "nothing major to complain about."
Pros: "The service from the beginning to the destination was great. I found the staff very professional"
Pros: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Cons: "the time the flight was available for."
Pros: "Comfortable and relaxing!"
Pros: "Friendliness, courteousness & hospitslity of the entire crew."
Cons: "I did not understsnd the reason for the delay. It did not bother me though."
Pros: "Premium economy is nice, smoother flight, good attendants"
Pros: "Cabin and crew and ground staff are well mannered."
Pros: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Cons: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Cons: "Unsat. I asked for my flight to get changed it did not happen I had to by a whole new ticket. Waste of my time and money"
Cons: "The seats are too close together. If the passenger in front reclines his chair, there is no room to move around at all. It would be helpful to announce that passengers should recline their seats only during sleep time."
Pros: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Pros: "EVERYTHING WAS SMOOTH AND QUICK"
Cons: "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
Pros: "They got us there. Good movie selection. Good wine"
Cons: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Pros: "Entertainment system"
Cons: "Twelve hours in a 17" wide seat. Only four toilets for all of coach, over 300 people. We picked China Air based on price but never again!"
Pros: "I have flown on many airlines to include many US carriers for domestic travel, as well as, many international carriers. I have flown around the world 4 times in the 2016-2017. These flights were flown in Coach. I have to say that China Air was remarkable in its service, cleanliness, on-time departure and arrival, and all around airline operation. The meals were decent, the entertainment was well rounded, the aircraft was clean, the seats were wider and had greater leg room, the flight attendants were responsive and trained, and the on ground support was very helpful. I don't have anything negative to say about China Air and I have crossed the Pacific on thief airline three times now."
Cons: "Their web interface for miles account and general information needs a great deal of attention. I would love tosee them make improvements to their web and smart phone applications because they detract from the great service that they providein Air."
Pros: "Not much. I would have liked a chance to request food to reflect my religious needs."
Cons: "No fish or vegetable options on Good Friday. Late boarding. Entertainment system had poor options and did not work."
Pros: "I liked the large selection of movies and TV shows."
Cons: "The headphone jack on the chair wasn't working as well as it could have so it was hard to hear the movies I was trying to watch. I didn't like how the meals and lights being dimmed seemed to correspond to (and keep us on) the time zone of the place we were leaving instead of adjusting us to the time zone of the place we were going."
Pros: "I loved that my knees didn't touch the seat in front of me. As a tall girl and a 12hr flight that would not have been comfortable at all."
Cons: "My baggage was damaged on an earlier flight and China Airlines is simply not available to fix the matter. Ground staff are not their employees and they do nothing about it except pass you on to talk to people at the next destination...who are also not able to do anything."
Pros: "Comfort seats, new airplane, very friendly service."
Cons: "The food was rather ordinary and the amount of wine I got on this JFK to TPE flight was no more than 2 oz."
Airlines flying from Vancouver to Queensland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Vancouver to Queensland
Masks required on board, masks provided on flights from Vancouver to Queensland
Social distancing seating
Middle seats unavailable to book on flights from Vancouver to Queensland
Testing for antibodies, testing for symptoms for flights from Vancouver to Queensland
Waiving of change fees. Search flexible flights from Vancouver to Queensland