$745 Find Cheap Flights from Zagreb to Sydney – Compare and Save

Liked the presentation and the seats. Did not care for the crew, they were efficient but not friendly and did not check if we needed anything

Nice, it was nice to have a free night's stay because our layover was over 18 hours.

We had requested a wheel chair assist for my husband who has Parkinson’s. The first seat we came to we got off the plane was staffed by 3 men-one was on his cell phone, one was sleeping and the fellow we spoke with was rude and seemed as if he didn’t care that we had a plane to catch in one hour. A person with a wheel chair came and took us to the center area for wheelchairs. Here we waited for 20-25 minutes while our flight went to “boarding.” Finally a woman came with a cart and we zipped through the airport.

Bad chairs in business class like economy ( not turning into bed )

The best airline food being served for business travellers. Excellent food.

With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.

Boarding was much delayed, and there was no explanation ( obviously they were waiting for something or someone. ) Passengers were all crowded at the gate with anxiety. On the plane, the crew worked very hard on checking for safety and serving delicious food. They were polite and courteous.

Better than other airlines but still not at the top with other airlines that you pay the same price and services and customer service are much more well performed with care and attention to the customer. Still a long way to go. Some of the flight attendants are speaking English like they translate direct from Turkish. They need to improve the customer service for a global travel.

The first flight got delayed 1 hour and that made me miss my connection flight which made me arrive 6 hours later.

Poor management of customer service. No respect at all for the customers. Change the flights without notification.