Find reviews that mention:
6.0
Pros:Pick up was easy and friendly.Cons:Drop off was a nightmare. The address given for return was not for thrifty car rentals. Even though I arrived early, it took me 1 hour with a representative on te phone to figure out where to drop off the car. It ended up drop off was at Hertz and not Thrifty. I was never informed of that, and not even the representative on the phone knew that the address location for drop off on my reservation was a Hertz location. I had two children in the car with me, in DC traffic, trying to find a drop off location that did not exist. Very unsatisfied with the drop off experience.Reviewed 4 Jul. 2021
review from![kayak]()
8.0
Cons:Would have appreciated later hours for weekend dropoff. And the price was relatively good, but only because weekend Manhattan rentals are sky-high. Staff service was excellent!Reviewed 29 Jun. 2021
review from![kayak]()
4.0
Cons:Pick up took hours of wait with no where to sit. Return was unprepared for, with no instructions on how to proceed and no one to help.Reviewed 28 Jun. 2021
review from![kayak]()
4.0
Cons:All of it - just miserable experienceReviewed 14 Jun. 2021
review from![kayak]()
10.0
Cons:Nothing. The experience was smooth from entering the front doors and to leaving after returning the car. Thrifty has improved tremendously.Reviewed 13 Jun. 2021
review from![kayak]()
2.0
Pros:The car was very clean and was perfect for our trip.Cons:The staff was not helpful and there were a ton fees we had to pay at the front desk that were not clear online.Reviewed 9 Jun. 2021
review from![kayak]()
10.0
Pros:Staff was super nice, friendly, it was fast to both pick up my car and drop it off.Cons:At first, they gave me a jeep compass with crazy computer console issues (it had a mind of its own) for my NYC to FL trip. But they were super quick to resolve the issue and give me a new car!Reviewed 9 Jun. 2021
review from![kayak]()
2.0
Pros:car was fine & generally clean.Cons:waited 2.5 hours in line to get the car - absolutely the worst.Reviewed 8 Jun. 2021
review from![kayak]()
10.0
Pros:Yes Ricardo was awesome.Reviewed 6 Jun. 2021
review from![kayak]()
6.0
Pros:1 person working alone both for pickup and drop off. > 30 minute delay for pick up.Cons:Car was not well cleaned and when shown to staff I was told that we are busy!!!!!!!!Reviewed 25 May 2021
review from![kayak]()
4.0
Cons:Car smelled like cigarettes, i prepaid online and then was charged extra at pickup, more than doubling the rental cost. " Mandatory liability insurance, concession fees that weren't mentioned online and $44 for a toll pass which I chose to add). None of which were mentioned online when reserving and paying "In Full". My $125 car rental turned into $300. Felt like a bait and switch. Dishonest advertising. Once i was there for pickup, i needed the car and had no choice but to pay what they were asking.Reviewed 15 May 2021
review from![kayak]()
2.0
Cons:We had to cancel the reservation, customer service was horribleReviewed 4 May 2021
review from![kayak]()