Guest reviews
Overall rating
6.7
Good
Based on 364 reviews
Overall
6.6
Cleanliness
7.1
Comfort
7.1
Pickup/dropoff
6.2
Value for money
6.7
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Pros
"Great car, nice and clean!."
(in 106 reviews)
"staff very friendly and helpful."
(in 114 reviews)
"Car was clean and decent."
(in 349 reviews)
Cons
"Bad customer service and rude"
(in 109 reviews)
"Everywhere else no cars available."
(in 101 reviews)
"Overcharged my credit card upon return."
(in 49 reviews)
Recent reviews
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car was clean
nice car
great car
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compact car
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9.6
Quick and Easy
Pros: Fast, friendly service.
Cons: Took a little while for the receipt to print, but not a big deal. Rhe attendant was more concerned than me because he had other customers waiting.
review from
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6.0
Cons: didn't use a rental in Queens
review from
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10.0
Pros: I didn't rent in Queens
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7.2
Stood in line for 45 minutes!
Pros: I liked the car and how easy it was. I had a reservation and it was great I was able to make one last minute after my flight was cancelled.
Cons: I didn't like the time it took to service everyone. Some people were at the counter for 15 minutes! It was absurd. This was the only company with cars, so I didn't have other options, but geeze!
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10.0
Cons: Dropping off by 10pm at Logan Airport is confusing because they close it at 10pm
review from
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2.0
Cons: I wasn't able to rent because I only had a Visa debit card. No one had told me about this in advance.
review from
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2.0
12 hours of madness
Cons: 12 hours of madness: - over an hour on the phone before my trip, contesting an illogical doubling of my rate after already having secured an original reservation rate - hours left waiting by an improperly run airport shuttle service (finally had to offer a competitor's shuttle driver $10 to take me to Thrifty so I wouldn't have to wait any longer in a deserted airport parking lot at 2am) - over an hour at the location itself, while an employee with a temper puttered around - after ACCUSATIONS OF FRAUD because I have an unusual address on my drivers license, I was denied a car and left in the middle of nowhere Queens, NYC at 4am, all other rental agencies sold out for the weekend - after a long conversation on phone explaining the situation with Thrifty's central call service, told they wouldn't be able to do anything until their ACTUAL customer service opened three hours later - finally had to hire a Lyft to get home at 5am, still without a car for the coming day, needed (and reserved weeks in advance) to take my 2 little kids on the vacation they'd been excited about for a year There are more details but I've spent all of the time that I ever care to give Thrifty. I rent cars all the time, this was my first and last time with this hellscape of a company. Good riddance.
review from
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10.0
Swiftly Thrifty
Pros: At drop-off Chris was very professional and thorough getting us on our way. He was friendly and helpful as well as the front desk staff.
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3.6
Unhappy, stressful trip home
Pros: The person at the counter atJFK was very nice.
Cons: First of all the car smelled like cigar. Ugh! I had an instant headache! Then we were driving trying to find our way out of the city to get to a highway we knew and the gas gauge came on to tell us we had 50 miles to empty! Stress! We drove to get onto 78 where we had to get off the highway to find a gas station. Ten that we found were not open! By then we were super stressed!
review from
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2.8
Pros: They forced me to take an insurance that I already have with my card
Cons: They forced me to take an insurance that I already have with my card
review from
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8.0
Time is money
Pros: Car ran great. It was clean and performed well. Personnel treated me good.
Cons: Waiting in line for 25 minutes to get car, waiting for 15 min to drop off car, paying $10.00 per gallon to fill tank due to not having time to fill on way to return because of heavy traffic and dealing with extra time to navigate the torn up La Guardia Airport.
review from
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6.8
Major shortage of staff
Pros: The one staff on facility was nice, kind, and helpful.
Cons: When we arriced at 9:30 am for our 10am pick up, there was a line of 22 people ahead of us with one staff serving. We finally were able to drive off at 12:45. It was a terrible situation, with people in line missing flights and family events and etc. This remained the same for the entire day, evern wehn we dropped off at around 9 pm. Aparently the head company had lowered its rental prices at this particular location, at LGA, which meant that many people had booked, and yet it had failed to let the location office know to be prepared for the incoming influx of people. Terrible experience.
review from
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9.6
Quick and Easy
Pros: Fast, friendly service.
Cons: Took a little while for the receipt to print, but not a big deal. Rhe attendant was more concerned than me because he had other customers waiting.
review from
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10.0
Pros: I didn't rent in Queens
review from
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10.0
Cons: Dropping off by 10pm at Logan Airport is confusing because they close it at 10pm
review from
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10.0
Swiftly Thrifty
Pros: At drop-off Chris was very professional and thorough getting us on our way. He was friendly and helpful as well as the front desk staff.
review from
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7.2
Stood in line for 45 minutes!
Pros: I liked the car and how easy it was. I had a reservation and it was great I was able to make one last minute after my flight was cancelled.
Cons: I didn't like the time it took to service everyone. Some people were at the counter for 15 minutes! It was absurd. This was the only company with cars, so I didn't have other options, but geeze!
review from
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8.0
Time is money
Pros: Car ran great. It was clean and performed well. Personnel treated me good.
Cons: Waiting in line for 25 minutes to get car, waiting for 15 min to drop off car, paying $10.00 per gallon to fill tank due to not having time to fill on way to return because of heavy traffic and dealing with extra time to navigate the torn up La Guardia Airport.
review from
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6.8
Major shortage of staff
Pros: The one staff on facility was nice, kind, and helpful.
Cons: When we arriced at 9:30 am for our 10am pick up, there was a line of 22 people ahead of us with one staff serving. We finally were able to drive off at 12:45. It was a terrible situation, with people in line missing flights and family events and etc. This remained the same for the entire day, evern wehn we dropped off at around 9 pm. Aparently the head company had lowered its rental prices at this particular location, at LGA, which meant that many people had booked, and yet it had failed to let the location office know to be prepared for the incoming influx of people. Terrible experience.
review from
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6.0
Cons: didn't use a rental in Queens
review from
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2.0
Cons: I wasn't able to rent because I only had a Visa debit card. No one had told me about this in advance.
review from
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2.0
12 hours of madness
Cons: 12 hours of madness: - over an hour on the phone before my trip, contesting an illogical doubling of my rate after already having secured an original reservation rate - hours left waiting by an improperly run airport shuttle service (finally had to offer a competitor's shuttle driver $10 to take me to Thrifty so I wouldn't have to wait any longer in a deserted airport parking lot at 2am) - over an hour at the location itself, while an employee with a temper puttered around - after ACCUSATIONS OF FRAUD because I have an unusual address on my drivers license, I was denied a car and left in the middle of nowhere Queens, NYC at 4am, all other rental agencies sold out for the weekend - after a long conversation on phone explaining the situation with Thrifty's central call service, told they wouldn't be able to do anything until their ACTUAL customer service opened three hours later - finally had to hire a Lyft to get home at 5am, still without a car for the coming day, needed (and reserved weeks in advance) to take my 2 little kids on the vacation they'd been excited about for a year There are more details but I've spent all of the time that I ever care to give Thrifty. I rent cars all the time, this was my first and last time with this hellscape of a company. Good riddance.
review from
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3.6
Unhappy, stressful trip home
Pros: The person at the counter atJFK was very nice.
Cons: First of all the car smelled like cigar. Ugh! I had an instant headache! Then we were driving trying to find our way out of the city to get to a highway we knew and the gas gauge came on to tell us we had 50 miles to empty! Stress! We drove to get onto 78 where we had to get off the highway to find a gas station. Ten that we found were not open! By then we were super stressed!
review from
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2.8
Pros: They forced me to take an insurance that I already have with my card
Cons: They forced me to take an insurance that I already have with my card
review from
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Where can I find Thrifty hire cars in New York?
312 Federal Circle, Thrifty car hire
