Book Thrifty car hires in New York

Cons: Expensive insurance resulted in hidden charges at time of pickup

Cons: Na

Cons: The hidden fees this company charges you are absurd. I was quoted $300 (which was a bit high for 4 days, but I had an issue with a separate booking, so I was prepared to pay for that) and then was charged an additional $200 at the counter because they forced me to pay for liability insurance (even though I told them that my credit card company covers this) and then I had to pay a ridiculous fee of ~$30/day for an ezpass because they charge you even more if you don't get one and go through pay per plate tolls. I will NEVER use this rental company again. If they could've charged me for breathing, they would've.

Cons: Was completely mislead/lied to about tolls in New York. Was told they don't accept cash or card (this isn't in effect until October) and that I would be charged at least $30 a day if I didn't get the EZ Pass for $80. Over the four days I had the car I would have spent approximately a quarter of that on tolls. Totally swindled.

Cons: The car was dirty

Cons: Took almost an hour to get vehicle...one person working even though we saw several people around. The process took way to long per person.

Cons: Just need to remember that with taxes + fees, the rental always ends up being at least $100 more than what Kayak estimates (I forgot about that one). So estimated was $230, ended up being a little under $350.

Cons: bad car marketing selection: you don't keep your word on what you advertise...bad car return process...takes too long.

Cons: Thrifty counter representative repeatedly attempted to add additional costs (additional driver, unwanted insurance, upselling) against our direct and repeated wishes otherwise. She also did not give us the car we were supposed to receive, a "Generic Specialty car or similar," but instead gave us the smallest compact car on the lot. We will not use this Thrifty location again.

Cons: Staff was rude and unprofessional

Cons: After renting, I needed to add the plate pass as I found out I would be driving on EZ pass only roads. I called the number on the contract and after waiting on hold for 30 minutes was told I had to return to a Thrifty location. I asked if the could give me a phone number of a location so that I could save myself a trip and they said they didn't have that information. Very frustrating!

Cons: At first they were out of cars and told me we were going to wait "hours" for a car because Thrify overbooked car rentals that weekend. I was upset because I had a 8am reservations and around 9:15 we were still waiting for a car. I received an awful attitude from one of the clerks for being upset for not understand why the company overbooked, and can't fulfill a reservation that it confirmed via email. I also witnessed a woman being screamed at for respect by the "manager" because she was upset that the company wouldn't talk to her because her husband was the one the reservation was in. He didn't speak a word of English, I think he was Russian. So how could the manager communicate??? He was screaming at her in front of everyone there. It was highly unprofessional. I'm in the restaurant business and understand how customers can be hard but I witnessed the whole thing and he handled himself with no professionalism. On top of all it they gave me grief for not buying their insurance over the more affordable third party one.

Cons: Some machine did not read my only credit card and was given a hard time at pick up about using the card. Debit/credit cards are not accepted which negated my travel company to be renters. Without higher management approval front desk person was willing to send me tto another rental office even though i had a resetvation with them.

Cons: We were an hour early and so they wanted to charge us a total of 397.88 as opposed to the price of 166.24 that we had... they said they had to add a day for the extra 1.5 hours.......we went somewhere else!!!!

Cons: When we reached there at midnight, we were informed they ran out of cars even though we had reservation and said there is nothing they can do about it. The representative present was very rude and kept us stranded at middle of night. Stay away from thrifty and defiantly this LGA location... very disappointed.

Cons: I was told the rental would be around 85.00 and it was 383. we did upgrade to a slightly larger car and we were told she would give it to us for a SLIGHT increase. Seems I should've checked further reviews of this company. I will NOT refer this to anyone. What a ripoff. Thrifty was not friendly .

Cons: They do not accept debit credit cards.They do not acknowledge prepaid insurance from a third party websites like priceline or kyack so do not waste your time getting it.At the counter they will tell you Thrifty don't have nothing to do with that and if something happen to the car it on you..

Cons: paid for a specialty car, got a compact car.

Cons: Everything from over charging to not excepting our reservation. We had to use national car rental instead and they were perfect.

Cons: Car smelled like vomit, slow service

Cons: Lack of communication from the customer service representative and lot service mechanic/matron. Vehicles were not in designated locations. While on return, lot matron was overwhelmed and unable to print receipts.

Cons: they were not flexible at all. Did not know the rules and did not rent us the car just because there were scratched on our license. Hertz accepted that very license and gave us a car.

Cons: Will never rent from Thifty again. Never. Card reader worked perfectly at Payless.

Cons: I got charged a late fee when I returbed the car. The car was returned earlier than it was even scheduled for.

Cons: N/A

Cons: Car was not well maintained. Warning laboratories gets came on and off

Cons: There was no car available when I got there. It's very unprofessional from Thirity and it definitely drags you Kayak, down with them. No warnings or heads up from none of you about the availability issue. Never use either thirity or kayak again

Cons: I chose not to purchase insurance because car rental insurance is provided by through my credit card company but I was charged for it anyway and when I tried to get the charges taken off I was told that I would have to be charged an early return fee and then charged for the full day and charged again for the other days which came out to over twice my initial cost. I did not appreciate the service I received upon pickup. DONT LISTEN TO THEM ABOUT NEEDED TO PURCASE INSURANCE IF ITS COVERED THROUGH YOUR CREDIT CARD COMPANY. ITS A SCAM!

Cons: It wasn't the car I had booked. And I needed a certain size as I was moving some personal items. I couldn't get upgraded to an SUV even though there were several in the lot. My customer rep seemed quite uninterested in helping me or others (which is a first for me at Thrifty).

Cons: Employees was rude. Not Helpfull impostor

Cons: Exterior of the car was spotted and streaked all over with what looked like dirty water. Could hardly see out of the side view mirrors.

Cons: No walk through or method to indicating scratches on yhe car while checking out, I,was told to take my own pictures?? Never heard of this before. Car was old (38k miles) and shocks were very loud, definitely need to be replaced

Cons: -The car was given to us dirty on the outside and inside -The car bumper started coming off on the highway -Hidden fees: Fastpass is $20 a day and Waivering the insurance is $9 a day -Customer service was rude and impatient Overall very disappointed and angry about the entire experience with Kayak through Thrifty. I will not use them again.

Cons: The gas tank was not full and I didn't notice until I was a distance away. I think that was careless on their part and my part also because I saw the less than 3/4 tank too late. When I returned the car, the customer service person was not at all interested, suggesting that next time look at the gas meter. That didn't sit very well with me. Oh well...

Cons: The shuttle driver had music extremely loud! The counter person, rude, abrupt, didn't know anything and wasn't willing to listen to the Thrifty website alert regarding LaGuardia airport. Car smelled of smoke and was scratched everywhere. When I asked the man at the booth to note my contract all the deep dings on the car, he started screaming at me that if I didn't want the car to go back to the counter. Lastly, the 1800 custmer service number would not honor the waive of fee for dropping off the car at JFK. Wouldn't ever log onto their own website to read what I was referring to. NEVER AGAIN!

Cons: I was sold fake insurance through priceline that thrifty told me was fake. There was over $100 of additional insurance that was required (which I expected) but was never mentioned in the checkout process.

Cons: Not being able to use the ez pass as you go. There's no way we would have needed $20 per day of tolls. Maybe a single flat fee and then pay the ez pass tolls you accrue would make more sense.

Cons: Absence of manual transmission vehicles.

Cons: - Insurance costs are not discussed appropriately upfront when the booking is made. - Many tolls are now cashless. Thrifty gives you two terrible choices. Use their ez-pass for 25$ a day (each day, regardless if you use tolls), or add 15$ for each toll you go through.... Why is it so hard to expect that Thrifty would just make your life nice and easy and charge you the cost of the tolls without trying to scam the customers?

Cons: The service is horrible. It looks like a scam than a rental service.

Cons: Nothing!

Cons: Difficult time at the rental counter. Nasty and unaccommodating at the time of rental. I was told it is illegal not to purchase extra insurance! Also wouldn't take my credit card for some petty reason that made no sence

Cons: Clerk was rude and had no patience with me.

Cons: Decided to use the EXPass. Cop said you don't pay your bills, confiscated the transponder, issued me a citation to pass on...as I caused a huge pile up at the bridge.

Cons: We first tried to use Advantage - which will only rent cars to people who already own their own cars and liability insurance. They will not accept third party liability and do not offer their own. This was not explained anywhere on the site when trying to rent a car and caused us several hours of delay and hundred of dollars. We then had to rent instead from Thrifty.

Cons: I don't think it really matters, nothing will be done, and I'll gain nothing from this, so I'm not wasting my time discussing it with you, unless I will actually get something for it, and then you can personally email me again at gfriedman@aish.com. The chances are that you won't, because nobody really reads this anyway:)

Cons: Poor attitudes Slow services Incompetent employees Dirty cars

Cons: Drop off location wasn't clearly identified on directions Very hard to find in rainy weather

Cons: I did not find the car and they ask me to wait so I paid more to have a car!!!

Cons: Affer making a reservation, I was told to wait 4 hours for a car. No excuses. This is an awful place.

Cons: I landed at 11:00pm and was told they didn't have any more cars. I was stuck in the middle of the night and didn't have transportation from the airport.

Cons: The wait time upon arrival/pick-up was deplorable. Two individuals working with only one individual actually attempting to process client's rentals while the other looked on. Total time from arrival at counter to receiving car was approximately 40min. Upon return, the electronic check-in device for the outside staff was not working correctly. I was told to proceed to the check-out counter with my contract in hand. When I arrived, the agent had a long line of customers picking up so they couldn't assist me promptly. I again had to wait in line just to return the car.

Cons: I had reserved a compact car, but because they ran out I had to take a minivan. Taking another vehicle was really no problem, but the gas inevitably cost more and there was no compensation for the difference.

Cons: the lady at the counter was surly, unhelpful and condescending to an extreme. Did not enjoy interacting with her at all.

Cons: The car battery died at no fault of ours - no lights were left on but it was dead when we were about the leave our vacation destination. We couldn't even get into the car because the FOB wouldn't open it. Then it took 3 customer service representatives (over 2 hours) to tell us there was a valet key inside of the FOB. Then they sent a truck to jump the car.

Cons: Extra fees not immediately factored into the booking price - fast pass fee (if you want it), gas fill-up if you don't top off the tank, insurance (get it, just in case!) make it less of a steal than it looks like at first, but it still was the cheapest option available. The guy behind me in line was super angry that a shuttle hadn't picked him up from the airport for 40 minutes, so if you're coming from LaGuardia, be aware of that.

Cons: Thrifty does not accept or recognize Kayak's offered car insurance. They will sell you their insurance.

Cons: Had to wait 15 minutes for car to be ready, seems standard. Phone charger outlet didn't work and they didn't have a car to exchange. Oh well.

Cons: I was billed $21 per day for EZ-Pass tolls, but it didn't work and I had to pay the tolls cash on top of the bill

Cons: Car didn't have a USB AND BROKEN CIGARETTE LIGHTER no way to charge phone. Tried 3 different chargers. None worked. Didn't supply us with an aux cord to play music. Requested car to be picked up at 6 am. Upon arrival found out I couldn't get it until 7. Made me purchase car insurance even though I didn't need it. Staff was not very friendly. overall not impressed.

Cons: I waited an hour for a car and when it finally came, it smelled like cigarettes. Such an awful experience. I'll never use thrifty again.

Cons: the drop off was too far, need more drop off locations in Wash, DC

Cons: ...once I got to the Thrifty counter, there were 35 other people there, waiting in an unmoving line. Apparently they were out of economy cars, so rather than upgrading folks to whatever they had in stock--which is what every other rental car company I've used would do--they were either charging 5 times the quoted price or else making people wait for economies to be returned. I never even got to talk to a counter person because they were so backed up. It looked like a refugee camp. One person told me she'd been waiting for 2 hours. Another person find me she'd checked out, signed all the paperwork, run her credit card and everything, and THEN found out there were 7 people ahead of her waiting for cars to be returned before she'd get hers. I had somewhere I *needed* to be, so I left Thrifty and got a car through Alamo. Alamo's rate was more than twice what Thrifty had promised, but they were friendly, swift, and there was no bait and switch. Oh, and even though I paid for a compact, they upgraded me for free. Thrifty is either crooked or incompetent. Either way, I WILL NEVER USE THRIFTY AGAIN.

Cons: The car had an odor for the entire time it was rented. I don't believe they do a good enough job of cleaning the vehicles prior to turning it over to the next customer. The line to pick up and drop off the car took far too long. I understand they were busy but definitely can use extra employees so we are not waiting 30 minutes to pick up a reserved car

Cons: The pick up was very slow and disorganized. We were told there was a 20 min delay. Yet people that came after us were given their car immediately. Ended up waiting for close to an hour for our car. Car also wasn't thoroughly cleaned and the seatbelt smelled of strong cologne. Cost ended up being more do to Ez pass, which was necessary. We rented from here to save money, but due to the wait and other aspects of a poor rental, we won't rent from Thrify again.

Cons: We were there little before 8:30am. Only one person serving 7 people (+ 3 more were waiting with other issues) ahead of us. The process was very slow and unprofessional. over 2 hours waiting for being served and more than an hour waiting to get my car. It was 11:38am I finally got my car and already missed my trip. 3 HOURS! The girl even slipped one of the customer's credit card in between the counter furniture were unable to retrieve it. The Alliance insurance I purchase w. the booking they claimed Thrifty would not take it and held no responsible for it. I ended up purchased another one from Thrifty costed about $37 and PlatePass for electronic toll. The rental came up more than I expected. They gave me a Nissan minivan with Vermont plate. It looked a little old. I thought it was still ok I had no options. My appt. already late and I couldn't suffer more. When the speed reach 75 I felt the wheel a little unstable and wired. I was very caution during my trip.

Cons: Hidden fees. Location recovery fee? How is this not part of the basic service. Location is pretty scary at night- very dark and remote feeling.

Cons: every thing

Cons: service can be better... not as bad as the other reviews.

Cons: It's JFK International Airport and there were only three people on staff. We were lied to by the front desk numerous times on when our car would be ready. After about 70 minutes we received our car. I've never had to wait this long. No manager was on staff that day either. Because of the delay we had to cancel plans with friends.

Cons: Scammed us and wouldn't let us rent

Cons: Very bad signage at La Guardia airport for rental car returns. Couldn't find Thrifty at LGA for an hour - a nightmare. If we didn't arrive at the airport early we would have missed our flight. Disppointed about LGA signage.

Cons: Customer service was poor.

Cons: The phone system and customer service when you call the hotline was less stellar. I ended up waiting on hold for a while and it was confusing that I couldn't just call the pick-up location outright.

Cons: That I didn't rent for more days. I enjoyed the car so much but when it came time to return I didn't want to let it go.

Cons: Nothing

Cons: We paid extra for eZpass and it wasn't necessary... maybe extra orientation at the beginning could help to take a better decision about it. We can share our route and analyse it together

Cons: Distance which reflects time from the airport.

Cons: Attitude from the associate, having to pay an extra 4 hours bc I was 5 minutes early, no direction on how to leave the airport or how to return when finished, just bare bone service with an attitude. I won't be returning.