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Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "Great service & very comfortable lie flat business class seat for this red eye flight."

Pros: "Great service with very friendly crew who pamper you all through the flight. Delicious food served at the time you like. Also, the Q Suite design is very comfortable, private & flexible."
Cons: "Flight was delayed 18 minutes & disembarking was not direct but via bus."

Pros: "Crew were so good"
Cons: "Everything is good"

Pros: "Crew was nice and attentive"
Cons: "More leg room"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Pros: "Plenty of beverage service and food was very good."
Cons: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."

Cons: "Delay at landing"

Pros: "The crew were fab"

Pros: "NA"
Cons: "NA"

Pros: "Comfort"
Cons: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."

Pros: "The seats have great leg room and recline nicely"
Cons: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "Excellent on board staff"

Cons: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"

Pros: "The ease of connection from New York to Nagpur. It was a breeze."
Cons: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"

Pros: "Good food and services"
Cons: "Boarding slow and luggage too strict"

Pros: "Friendly staff"
Cons: "The food was very poor"

Pros: "It was exellent but long flight keep it up!"
Cons: "Everything was above avarage"

Pros: "The service on board is excellent"
Cons: "Nothing"

Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."

Pros: "Films Service"
Cons: "Not enough films"

Pros: "It was booked for my elderly parents and they were very pleased by the service they received."

Cons: "Seats and legroom too small"

Pros: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Cons: "Entertainment options need to be expanded. Mouthwash should be added in toilet."

Cons: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."

Pros: "Great on board bar"

Pros: "On time departures Good entertainment options Could charge my electronics"
Cons: "Food was ok Boarding was somewhat disorganized"

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "ALMOST EVERTHING"

Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."

Cons: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."

Pros: "Best thing is 2 free checked bags."
Cons: "Food and service in economy could be better. Nothing special about Qatar."

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Cons: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"

Cons: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."

Cons: "Tiny seat spaces"

Cons: "I found the bed rather hard for sleeping on my side. When I awoke, I was stiff and sore."

Pros: "Staff were pleasant. Boarding was fine."
Cons: "It is tedious being woken up by staff in the middle of the night asking if you want to eat."

Pros: "Everything r good & the staff was so nice & helpful I like them soooo much"

Pros: "Staff were friendly and helpful"
Cons: "It would be great to have just a little more seating room"

Pros: "The service, the crew"

Pros: "It was great"

Pros: "Food , service and hospitatlity"

Pros: "Everything's in order"
Cons: "Nothing"

Pros: "Everything five stars except providing alcohol for passenger it made us worry about unexpected behavior from drunk passengers ."

Pros: "Comfort for small plan"
Cons: "The crew was rude."

Pros: "Food, seating, check-in, staff friendliness!!"

Pros: "full aircraft"

Cons: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."

Cons: "My flight was delayed more than 1 hour at least after overlay of 4 hours. I missed my flight from Vienna to Yerevan and the portion of my trip was detoured to Moscow and from there to Yerevan instead of 3 hours took me 8 hours. As a result of rushing and running in Vienna to catch my flight to Yerevan I feel and injured my hip, I would like a compensation , Please contact me at armine100@cox.net or phone 703-609-8649"

Pros: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."

Cons: "Nasty passport control person at gate check in"

Cons: "Our flight was canceled and re-booked today. We’re so frustrated and inconvenience us. Very stressful! Swiss Air notification in email was sent short of notice."

Pros: "choice of movies were very bad"

Pros: "Courteous Staff Excellent Service and enough concern for the guests."

Pros: "staff was very nice"

Pros: "Crew was courteous."
Cons: "Nothing"

Pros: "Even a short flight (1 hr 10 minutes) serves a good sandwich for lunch, drinks, and excellent chocolates to top it off."

Pros: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Cons: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."

Pros: "Easy, on-time and courteous"

Pros: "Nothing really"
Cons: "Seats, food , entertainment."

Pros: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"

Pros: "Service."
Cons: "Leg room."

Pros: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."

Pros: "The chocolate"
Cons: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."

Pros: "Relaxed check-in"
Cons: "Seats"

Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."

Pros: "Very impressed with snack: good tasting quiche with biodegradable packaging and no plastic utensils. Thanks for being so green! On time flight."

Pros: "Excellent"

Pros: "I really enjoyed the flight overall. Made a long flight seem not so bad."

Pros: "Aircraft clean, staff friendly and efficient"
Cons: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"

Pros: "Service was excellent and very friendly."
Cons: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."

Pros: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"

Pros: "Comfy seats. Friendly staff. Lots of food and beverage options"
Cons: "The length of the flight. But I don't know how to make it shorter"

Pros: "Service is above average, flight attendants very friendly and helpful."
Cons: "Only one choice of the lunch dishes was available, since they had run out of the second one."

Cons: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."

Pros: "Comfy, loved the individual Tvs and food was great!"

Pros: "Easy and comfortable. Service was good and with a smile. The planes were clean and arrived on time for my connection."
Cons: "The WC was so small I could barely even stand in it."

Pros: "Food and entertainment"
Cons: "Mobile app wasnt working for me"

Pros: "Perfect service, on time"

Pros: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Cons: "No negatives or anything that caught me off guard."

Pros: "Airline attendants were very polite and nice."
Cons: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."

Pros: "All the meal and snacks were excellent! The crew was friendly."
Cons: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"

Pros: "This was simply the best flying experience I have ever had in my life! From the courteous,professional and always available cabin crew to the comfort of the seat,from the quality of the food to the cleanliness of the craft, everything was just perfect. I traveled in economy class but it felt like king. I will make sure to fly SWISS again!Great great job!"

Cons: "It was a smaller plane so we had to check in bags that we could normally put in the overhead compartment space"

Cons: "My name wasn't on the flight. I lost my seat."

Pros: "super nice crew-really friendly, accommodating, happy, all that sort of thing. really liked them and they're awesome!!"
Cons: "i am a regular sized woman, size 8, and a bit tall 5'9" and the seat felt wayyyy to small for me. couldn't put my hands naturally by my sides and the arm rests were too high to be comfortable, so i had to sit there with my shoulders held up the entire flight. was so sore afterwards!! also, the headphones barely worked (only one side, on the replacement as well!) and the entertainment system shut down twice."

Pros: "The chairs were actually more comfortable than the 777. The cheese bread sandwich they gave us was very tasty."

Pros: "Direct flight"
Cons: "3 hour delay Noisy cabin due to loud engines One could hardly heard the movie audio from the Headphones during movie viewing even after they were replaced"

Pros: "Was okay for a short flight"
Cons: "Almost missed the flight, the layover was too short"

Pros: "It was a good flight overall"

Cons: "No in-flight entertainment - however it is a relatively short flight."

Pros: "Flight atendands were great evribady did a great job"

Pros: "friendly crew, and the flight was on time."
Cons: "entertainment system was not working for most of the time. mediocre food."

Pros: "Service: attentive, multi lingual, smiling"
Cons: "The space in economy was tight. Once the person in front reclined their seat a bit, it was difficult to watch the screen, use the tray or try to move."

Pros: "Flight Ambience Hospitality"
Cons: "Vegetarian Food Items should have been better In Flight Entertainment should have been more"

Pros: "I can not find words to express my dissatisfaction."
Cons: "I can not find words to express my dissatisfaction."

Pros: "yes! amazing crew! thank you so much!"
Cons: "perfect already!"

Pros: "Can’t complain having a whole row for myself in such a long flight and amazing crew"

Cons: "Better food better seats and bad movies. Nothing good to pass the time"

Pros: "Crew, food"
Cons: "I had to pay for the luggage. I thought it was included."

Pros: "Nothing"
Cons: "How they kept us in the plane for 4 hours and accomodated the people these passengers while others with international transfers missed our flights"

Pros: "good service. crew speaks English."
Cons: "cost of baggage"

Pros: "None"
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."

Pros: "We enjoyed the entertainment, the food, (dinner, snacks, ice cream, juice and wine) the service and the crew. After our flight from Madrid to London we were expecting the worse as that flight was dismal. We were pleasantly surprised that this flight was on a clean plane with great amenities."
Cons: "Boarding was a bit sloppy and of course traveling to the US adds an extra layer of crazy to everything with their added security."

Pros: "Pilot was a real pro Cabin crew active and supportive The 787 was sparkling clean"
Cons: "Nothing"

Pros: "Friendly FA, good entertainment options."
Cons: "The seat density BA has put on the 787 is ridiculous for a long haul flight. Impossible for a grown adult to get comfortable with the narrow seat pitch on this aircraft."

Pros: "Very friendly crew members."
Cons: "Have to pay for all meals and beverages."

Pros: "Boarding was different than told. All boarded from front. Routine short flight"

Cons: "Everything was sub par with BA. We upgraded to world traveler plus and the seats were old, there was trash from the previous flight and the tv screens were from 1995. The movies are only on loop so when you take off and are finally allowed to turn on the tv, the movies are 25 minutes in. All around a waste of money. Will never fly BA AGAIN!!"

Cons: "no free dinks, including paid coffee, tea... I think it's ok. to pay for drinks, but not regular coffee, tea and water even it's short flight"

Cons: "My flight from Budapest departed late (for unspecified reasons), which caused me to miss my connecting flight at London Heathrow."

Pros: "Always 5 stars to the crew and reliability."
Cons: "Seats are not so comfortable or that much leg room in economy. Asian airlines do much better n seat comfort. The entertainment system on this 777 is old and unreliable. Poor viewing aspect and screen resolution. On a 13 hour flight the passengers deserve more for their money."

Pros: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Cons: "Nothing wrong"

Pros: "The airline accommodated an earlier flight since I got to the airport early. The crew was nice."
Cons: "Business class seems to be mostly different in that there's nobody seating in the middle, and maybe a better "meal". Fortunately, it's a very short flight. It was delayed 45 minutes though, after we boarded, supposedly for congestion at the destination. Ended up doubling the time spent in the plane..."

Cons: "terrible seats. unable to recline my seat. horrible experience for 8 hours..."

Pros: "plane was not full so plenty of room to move around etc"

Pros: "Everything"
Cons: "Nothinf"

Pros: "Everything was absolutely spot on except for larger than average people not being catered for."
Cons: "Being a big lad (6'6") it was difficult to get comfortable even with the extra leg room."

Pros: "Went smoothly and on tome."

Cons: "The seats were way too close. I even paid for an upgrade. My legs were get cramped and the width of the seats were awful!"

Cons: "Entertainment was difficut to navigate and limited"

Pros: "On time and the crew are nice"
Cons: "Boarding needs more organization and food need To improve and some entertainment"

Pros: "Comfortable flight with personal entertainment screen. Also had an extra seat next to me to spread out!"

Pros: "Updated flight info by kayak ."
Cons: "Delayed flights and missing baggage"

Pros: "The trans-atlantic segment was OK"
Cons: "Between Britain and Europe there is no food, not even water, unless you pay extra: 1.80£, or about $2.40 for a SMALL bottle of water. Flight to Athens is four hours, no free water! Airlines like Ryan or Jetblue do this but charge A LOT LESS than British Air. Shame."

Pros: "They try there best"
Cons: "The union bull......"

Cons: "Nothing special ti say except what already said on the flight in about the fact that now you have to pay for every single thing and ONLY tap water is free."

Pros: "Very full flight but all went efficiently and smoothly. Staff excellent as usual."
Cons: "Nothing I can think of."

Cons: "baggage was lost"

Cons: "Only was served water twice during the 8-hour flight. Also was not at the back of the plane and was still forced to eat the vegetarian meal because they ran out of other options."

Cons: "Transferring from one flight to another, from one terminal to another. Definately, too litte time for transfer. Rushing, with no time to stop at the restroom."

Pros: "Food was good, various choices. Red wine was delightful. Entering the airplane was organized. Entertainment choices were excellent. Terminals were nice and clean. My wife had a stuffy nose and the crew provided nasal spray and later checked on her. Flight was delayed at Heathrow but the pilot kept us up to date. Overall Excellent experience."
Cons: "Power Plugs stations at Heathrow Terminal 5 were not working."

Cons: "Very rough ride, made me sick"

Pros: "Very organized. Weather delay due to fog was unavoidable but made up time enroute"
Cons: "Would have like a few updates at the gate, but staff did not update."

Pros: "Old plane, outside boarding, riding a bus, climbing up stairs to a plane, really poor experience."
Cons: "Business class consisted of blocking off the middle seat in a row of three, and no extra space. The seat in front of me was as close as it was for economy. Why on earth would anyone spend extra on this, I have no clue."

Pros: "The flight on BA was nice and service was good. The food was acceptable. I liked their entertainment - lots of good movies and other things to watch."
Cons: "The connection in London - just one hour - was absolutely not enough. It takes 15 minutes or so just to empty a large plane. Then, if you have to make a connection from one terminal to the other, as we did, you rush to a bus that drives you all the way across the airport. At that point you rush to find yourself faced with going through security yet again. All this made us miss our flight and turned what should have been a 10 hour trip into a 24 hour trip. That is British Airways fault for leaving so little time to connect. When you book your flights, be sure to have an hour and a half at the very least - preferably 2 hours."

Cons: "the plane sat on the ground after i boarded for several hours causing me to miss my connecting flight which caused my boyfriends family of 5 people to miss their next flight."

Pros: "Getting off the plane"
Cons: "Entertainment system did not work on any of the seats."

Pros: "if i have an option i will never travel from BA"
Cons: "smelly bad food , airhostess not personable , worse wine , seats so bad , they they should travel once on Emirates and they will know ,"

Pros: "Nothing"
Cons: "Flight delayed multiple hours. Sat on Tarmac for 2 hours. Baggage lost for two days. Worst experience flying ever."

Pros: "I like everything except for the delay of departures"
Cons: "The flights were delayed both ways. On the way to London it was delayed 45 minutes and 1 hour 45 minutes on the way back to San Francisco"

Pros: "Aircraft clean, average service, crew kept us informed, nice to have a drink included"
Cons: "Rubbish low cost concept, pay exorbitant prices for everything - seating, baggage on top of an already expensive fare. Stay well clear of a hand baggage only fare!"

Pros: "BA was professional in service!"
Cons: "Unable to make a connection so BA us sent to Gatwick to fly out the same day. Stressful but cared for."

Pros: "O yes excellent good food good wine good services"
Cons: "No complaints"

Pros: "The flight was smooth good I would like to fly again with you every thing was perfect .service ,respect any help or concerns we're solved I love it"

Pros: "on time and efficient"
Cons: "breakfast food was not very good as poorly nutritious"