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There was an older steward, he is top notch. He is very attentive at the passengers. I do not know his name. Thank you to him.

They lost my luggage on my way to Namibia (I was unable to review that flight as I was in the bush/off line) It took 3 days to get my bag and I had to pay $375.00 to have it transported to my location as it was over 100 Kilometers from that Airport and the local Airlink carrier would not got that far.

The flight was ok. The seats are so small. The free wifi for members was not an option on this flight. The one flight attendant, older woman with straight white/grey hair, was very rude. The gentleman next to me asked about the wifi since he was a member as well. He stated, accurately, that the option to enter the idea number was not available. Her response was, "I don't know what to tell you" and walked away from him. The rest of the staff was wonderful. I asked another flight attendant about the wifi, she said the free wifi was not enabled on that flight (true or not- at least she was friendly). It was also pretty dirty. When I opened the tray table it had mushed crumbs and there was a dirty used pair of ear buds in my seat pocket. Lastly the air vent above my head was working but stuck so I was unable to move it to face me when it got warm. I fly American often but this really was not a great flight.

Service onboard is one of the best nowadays, on top of the regular meals they offer more drinks during the whole flight and crew is super nice and helpful. I truly enjoy to fly in BA.

It was not British Air, we were put onto Air Portugal for our London to Lisbon leg.

Food options limited and quality wasn’t very good. I was I was in premium economy and the people in front of me pushed their seats back to fully reclined position which made it difficult for me. My seat wouldn’t recline at all. I suggest that BA restrict the recliner more. Also, the audio in my headset didn’t work unless I held it in all the time. Entertainment choices were good. Customer services is excellent. Thank you to BA team.

Very please with the seating that the Kayak staff booked for us!

Flying with BA is always a good experience—even in economy class. It is better if in business and first class. Timely, breeze through security and timely connections

Horrible leg room - coach seating with empty seat in middle on a 3 across seating. You buy business class for comfort which includes leg room. Absolutely no entertainment options either. Awful experience

I didn’t know i’d be flying AA for the long legs.