Find cheap flights to Sitges

Pros: "Check in early and easy.... Bags straight through to Sydney... JAL... What other airlines should aspire to."

Pros: "Very friendly and polite. Very helpful and on time."

Pros: "Our flight was delayed due to lightning strike on arriving flight, we were transferred to non stop EVA Airline so we can get home and not need a connecting flight in Japan. JAL did all these arrangements without us requesting it. They also were very polite and got our luggage in time to be on the flight with us. JAL is truly a top airline in the world."
Cons: "None"

Pros: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Cons: "None"

Pros: "Lots of room, generous checked luggage policy, great airline."
Cons: "Nothing"

Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"

Pros: "customer service spoke English"
Cons: "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"

Pros: "The flight attendants were first class."
Cons: "A small snack would have been nice, even a small bag of pretzels. Anything."

Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."

Pros: "The Japanese crews were excellent on board."
Cons: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."

Pros: "All were very polite and were very through when checking the cabin before departure and landing"

Pros: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Cons: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."

Pros: "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
Cons: "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."

Pros: "The majority of the crew had facials that made me feel like I shouldn't talk to them. The food wasn't the best but that was expected. There was movies and shows that kept me entertained for a while. Seats are normal couldn't walk or get up often because of turbulence."

Cons: "Leg room"

Pros: "A meal on a two hour flight is an amazing perk!"

Pros: "The food, the movies and games were really great. There should be more games, though."
Cons: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."

Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."

Pros: "Clean :)"

Cons: "No individual AC vents to stay cool on long flight."

Pros: "Very comfortable, good movie/entertainment choices, great crew"

Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"

Pros: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Cons: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."

Pros: "Food was quite good."
Cons: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."

Pros: "Nice"
Cons: "Nth"

Pros: "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."

Pros: "Direct flights from San Diego to Narita. Easy connections for other countries. Good food. Luggage allowance."
Cons: "Seats are a bit hard and do not recline enough. Would trade legroom for more angle on the seats."

Pros: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."

Pros: "Friendly staff"
Cons: "only drink provided but no snack"

Pros: "flying JAL is always a pleasure. The flight attendants are consummately professional and the entertainment system is top notch"

Pros: "The staff took pride in providing excellent service from check in till landing."
Cons: "Still paying for wifi in 2016"

Pros: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."

Pros: "Best R/T I have had, service to food to cleanliness."

Pros: "The service, food, entertainment, everything was perfect. Thanks so much"

Pros: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."
Cons: "None"

Cons: "Great"

Pros: "The flight was smooth boarding and sailing with excellent service."

Pros: "full service"
Cons: "long flight"

Pros: "Flight attendants are really kind and patient."

Cons: "Old entertainment system, terrible food"

Pros: "Everyone was professional and very friendly at the same time."

Pros: "Very comfortable with delicious meal!!"

Pros: "Everything"

Cons: "The domestic connection flight was very tight due to the delay of the first flight. The process of assisting people with domestic flight connection can improve more in Japan. I had to go around ask around that ended up wasting more time."

Pros: "Flying with JAL blew my mind. From checking in at the counter to leaving the aircraft at our destination, the customer service was the best I've ever experienced flying. They were friendly and quick in the check in process, the line moved in a timely matter. One of the best perks that I really enjoyed was the free check in luggage and free movies while flying. Not to mention the yummy food they provide. The Flight Attendants were so sweet and made you feel welcomed. I slept about the entire flight and when I awoke the Flight Attendant stopped by and let me know I missed the meal service, but they saved my tray if I would like to eat it before we land."

Pros: "Crew cleanliness of bathrooms"
Cons: "Food and very tight seat"

Cons: "Nothing"

Pros: "The new Boeing Airliner that Japa Airlines uses is very good. The flight was smooth and fast. The crew was very professional and was very generous with their smiles. The food was very good also and the movies gave great variety for movie goers. I'll do it again."
Cons: "The space in economy is tight for a large man like me. At 6'1" and 190 lbs the trick of getting out of the seat while the seat in front of me was all the way back made it challenging."

Pros: "The seats were so comfortable. As someone who's knees usually run the seat in front, I had inches of room! The service was impeccable! The flight attendants never stopped smiling or serving! The food was delicious and aplenty! The entertainment was current as well as including a ton to choose from. Oh and the overhead bins-huge! I want to fly JAL everywhere."
Cons: "Honestly, not a single thing was wrong."

Pros: "This was the most comfortable business class mid haul flight I've ever taken."
Cons: "Absolutely nothing went wrong."

Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."

Cons: "2.5 hour delay"

Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."

Pros: "Dim sum between Hong Kong & Singapore."

Pros: "Crew"
Cons: "Delays"

Pros: "Well organized boarding, friendliness of staff, food service"
Cons: "Flight was delayed by about an hour."

Pros: "Everyrhing"
Cons: "Everything was fine."

Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."

Cons: "Old plane. Technology didn't work"

Pros: "check in went smoothly. helper was friendly and helpful."

Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Cons: "Nothing"

Pros: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Cons: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."

Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"

Pros: "nothing"
Cons: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"

Pros: "Amazing service!"
Cons: "N/a"

Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."

Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"

Pros: "Comfortable, full service through the night.."

Pros: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Cons: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."

Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."

Pros: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"

Pros: "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"

Cons: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."

Pros: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Cons: "Nothing"

Pros: "Friendly crew, efficient boarding"
Cons: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"

Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"

Pros: "Great service"

Pros: "Great flight and entertainment options, friendly crew, free wine :)"

Pros: "Very comfortable great personal service. Smooth flight,on schedule."

Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"

Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"

Pros: "We did not die in a hellacious ball of flame Aviation incident!"
Cons: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"

Pros: "Almost everything"
Cons: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."

Pros: "New plane"
Cons: "Food served 40 min after special meals"

Pros: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"

Pros: "Seating space was very good. Meals terrific"

Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."

Pros: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"

Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."

Pros: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."

Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."

Pros: "I love it"

Pros: "Friendly crew, excellent service. So far best economy class"
Cons: "Food can be better"

Pros: "food was excellent =, it was timely y"
Cons: "All three were senior citizens, I was requested them to put into same lane of seat. unfortunate one seat was in different row. they had communication issue during the travel."

Pros: "Everything was very good. Great service smooth flight, landed early in Singapore."

Pros: "everything"
Cons: "nothing"

Cons: "Seat was not comfortable enough in its normal position."

Pros: "Very good and pleasant travel in a good offer."

Pros: "First time flying Singapore Airlines and we were pleasantly surprised. The crew was fantastic and so was the food. I felt like we are ever few hours whether it was a snack or a meal. Just great to get the flight time to go faster. For economy class the seats were actually fairly spacious. But will probably still try to fly business class next time just due to the hours. But will try to book Singapore!"

Pros: "The crew were very friendly and helpful."
Cons: "I am a very tall man and was unable to have an exit row seat. It was not explained why just that they were not available. When I booked the flights I was told to get to the airport as early as possible as exit row seats cannot be booked."

Pros: "Service and bartender."
Cons: "Nothing"

Pros: "Food"
Cons: "More leg space"

Pros: "Everything...quick board,friendly crew,nice flight, good food, in flight entertainment was good....just a really nice airline to go with"

Pros: "The flights were on time"

Pros: "Planes very modern and spacious. 777-300 ER great in economy . Im 184cms tall and was comfortable"
Cons: "Food was repetitive / we flew two legs / Sydney to Doha and Doha to Madrid - same breakfast - chicken sausage. Movie selection - whilst large / hit and miss"

Cons: "The food choices were not very good. However there was a good selection on the beverages and they were complementary which is also good"

Pros: "Made me feel at home"

Pros: "Crew was excellent and very friendly made the Christmas trip less painful"
Cons: "Limited choice of movies"

Pros: "The punctuality of the airline to get all on board ahead of time, courteous and very helpful crew , pleasant check in arrangements, and overall nice ambience.... All these were enjoyable."
Cons: "Food could have been hot... Pre boarding announcement was not made. Boarding Zone lines were set up late.... and pre boarding of passengers with infants etc was done clumsily.... and actual boarding pass checking was done only by a single staff... The other staff were either simply missing or totally ineffective. In fact, the next Gate 16 flight (By Emirates Airlines) announcements were over done - around 25 announcements in the overall boarding process of 30 minutes... Contrast this with NIL announcements over the PA system for Qatar Airways.... Why this unplanned mess?"

Pros: "Excellent crew and great food."

Pros: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"

Pros: "The crew was very friendly."
Cons: "Seats can get better."

Cons: "Food"

Cons: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."

Cons: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."

Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."

Pros: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Cons: "Nothing really."

Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."

Pros: "Crew as very helpful"
Cons: "passenger seated next to are rude"

Pros: "Everything"
Cons: "Nothing"

Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."

Pros: "The food and flight staff were good"

Pros: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"

Pros: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Cons: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."

Pros: "Polite crew, food was pretty good."
Cons: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."

Pros: "The staff are great, the food is good."
Cons: "The seats are awful, especially on the 7 hour flight from Doha to Barcelona. Very narrow, marginal recline. Also the flight was very hot, my watch thermometer said 33° at one point"

Cons: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."

Pros: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Cons: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."

Pros: "Friendly staff"
Cons: "The food was very poor"

Pros: "- Service - Food Quality"
Cons: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"

Pros: "Friendly service, and comfortable ride, will gladly fly again"

Pros: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Cons: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."

Pros: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Cons: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"

Cons: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"

Pros: "Let's just say there was nothing I didn't like"
Cons: "I have no comment"

Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."

Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."

Pros: "Wheelchair was assigned to me from terminal to inside plane. Crew was able to speak my local language. That was something awesome feel like home."
Cons: "Am satisfied with the services but free wifi was not there ;-)"

Pros: "Great on board bar"

Pros: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable and I got a few hours sleep. The entertainment screen was big and clear, and the choice of films was good."
Cons: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."

Pros: "Comfortable seat and good service"
Cons: "None"

Pros: "Flawless boarding, service, food and arrived 30 minutes early."
Cons: "Nothing"

Cons: "I was seated between two overweight/obese passengers and as such was very uncomfortable throughout the long-haul flight. There was very little room to move as their body habitus spilt over onto my seating area and occupied the arm space. There needs to be serious consideration to make it mandatory for overweight/obese passengers to purchase two seats to accommodate their size."

Pros: "Staff courtesy"

Pros: "Qatar Airways Is Fantastic Service"
Cons: "Service and Food Selection"

Pros: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
Cons: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."

Pros: "Food came out 1 am melb time ,2 hours after departure ."

Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."

Pros: "The crew especially in business class were rude to others. We had an infant and the crew had no milk. the food options for baby was bad."
Cons: "The crew especially in business class were rude to others. We had an infant and the crew had no milk. the food options for baby was bad."

Pros: "crew and food. enjoyed the seat massages"
Cons: "Toilets in business class were smelly. Not nice when you are washing your teeth. It is difficult to lean over the bowl and wash teeth. Cups are not provided to assist with washing teeth. Paper towels ran out in the toilets."

Pros: "The crew on my recent flight desreves a five star applause. I've travelled on other airlines in the same segment and had come to accept the crew treatment to economy passengers. But Etihad changed that and showed me that we can be treated quite well even in an economy seat. Everything from them remembering my preferences to immediately honoring my requests to going out of the way to even reach ground staff about our preferences for our next flight, it simply was a great feeling to be on board."
Cons: "The check-in process was very strict in terms of weight of hand bags and cabin baggage. 7.6kg (600gm over) was not allowed to pass through - something other passengers need to be aware of. The attendedant who printed my boarding pass printed 2 copies of the same pass instead of one for each flight. I realized it only when it didn't scan at the security gate and had to go all the way back and stand in the security line all over again. Luckily we were not short of time for the flight else that might have been a problem."

Pros: "NOTHING"
Cons: "We booked in Etihad for International travel and we were asked to travel in American airlines. No food was served in that five and half hour flight"

Pros: "The crew were serviceable and the food and entertainment good."
Cons: "I've travelled on budget airlines before but I've never had so little leg room. Given it was a long haul flight this aspect completely ruined any positives. I'm going to do my best to avoid them in future."

Pros: "Crew was nice"
Cons: "I"

Pros: "Excellent. I like simply everything."
Cons: "Very hard to think of anything. Before we always got a small pouch with stuff like toothpaste, toothbrush, socks, ... This time around they didn't provide us with such a thing."

Pros: "Totally it was good and we enjoyed our trip. Keep it up In particular Asian vegetarian food was good. We South Indians need more milk for tea snd coffee. On request the same was given. Nothing more to add"

Pros: "More leg room, bathroom with modern fixtures, cleaner plane. Service was good."
Cons: "Better food choices."

Pros: "On time"
Cons: "Seat not as comfortable as Emirates. Breakfast was soggy especially the hash brown and spinach. Crew not as friendly as Emirates. No snacks. I will fly with Emirates in the future. I thought Etihad was better than Emirates."

Cons: "You expect more from business class"

Pros: "This crew was better that last flight overall"
Cons: "Better seating arrangements"

Pros: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"

Pros: "Quick boarding, minimum queues."
Cons: "Everything. What an absolute joke of an airline. 1) Flight attendant spilt a half a bottle of water on me and didn’t even apologise 2) Same tv shows and movies as 5 months ago. 3) no eye shades 4) entertainment turned off around 20-25 mins before landing and all headseats collected 5) staff"

Pros: "The flight entertainment system was fantastic."
Cons: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"

Pros: "I enjoyed the services, the crew and the food and beverage"
Cons: "The WiFi services. I ordered the lite service for $4.95 and the 30 mb was finished in less that 10 minutes. Not sufficient"

Pros: "Flight was on time and arrived a bit early. Seat was comfortable."
Cons: "Check-in process could be better. I was in the baggage drop off line which was much shorter line yet it took a long time to get to the agent. Need more agents at the counter. Boarding could be more structured and efficient. Boarding by zone was not followed. Food was mediocre."

Pros: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Cons: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."

Cons: "They upgraded me to business since I am gold member"

Pros: "Super easy"
Cons: "There wasn’t no Harry Potter films"

Pros: "We were lucky to get the last row where there are just 2 seats."
Cons: "Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes."

Pros: "Shoud be treated good meal in flight."

Pros: "Staff were nice"
Cons: "Seats didn’t work. Both seats couldn’t recline. Not nice on a 13hr flight! Gluten free meal was very average. Poor entertainment compared to other airlines."

Cons: "Poor service"

Pros: "Prompt departures and arrivals"
Cons: "Lack of leg space and the food"

Pros: "Food and entertainment library was good"
Cons: "If your someone with mild restless leg syndrome, go business class or the leg room package or you will be miserable."

Pros: "SERVICE WAS PERFECT"
Cons: "FOOD WASN'T GOOD"

Pros: "The entertainment is good but there could be a better selection."
Cons: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."

Pros: "Etihad is always my first choice in aircraft, in-flight service and ground staff. I've flown them all, and Etihad is a best-in-class..."

Pros: "The crew were very good and attentive. Fight in both directions was smooth and very comfortable."
Cons: "In both directions, check in took forever and I was unable to check in online beforehand. The first flight, I waited 1.5 hr (perhaps that is the general experience from JFK) and in the other direction, at least 1 hr."

Pros: "Upgraded with miles for the long leg Melb to Abu Dhabi. Flat beds tight both length and width for me at 6ft 3inches. I slept fitfully for 7 hours. Food seemed better than my last experience of their business class."
Cons: "Seats still narrow and firm. Rather noisy, a 777, appreciated my Bose quiet comforts..."

Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"

Cons: "Business class seat not very comfortable when in flat position. Chaotic boarding and very slow check in."

Pros: "I liked the flight from abhudhabi to hyderabad"
Cons: "On board staff not responding not friendly"

Cons: "Ground agent at Melbourne manager says "sorry, you can't carry your CPAP machine. When I said that there were no questions when I carried it from NY to Abu Dhabi and Abu Dhabi to Melbourne two weeks ago, he says that the policy was changed last week. Gave a hell of a bad time but finally allowed. These people don't know the policies and just harass customers."

Pros: "Nothing"
Cons: "I have never been to an airline which will not even give you a can of Diet Coke"

Pros: "Gets you where you need to be"
Cons: "Broken entertainment, very uncomfortable seats, a feeling that economy is not that important to them despite the fact tickets are not exactly economy! Horrible dated beige colours everywhere and dated planes"

Pros: "Crew was cool and service was good."
Cons: "Because I purchased the ticket from kayak I feel like they punished me. I had a 14 hour layover. I went to the counter ask about a meal voucher and they said I didn't qualify because I purchased through a 3rd party and so I sat there for 14 hours dreaming of when I would eat next."

Pros: "Entertainment system , crew"
Cons: "Boarding, as we did it online but waited long queue because online counter was serving all passengers"

Pros: "It was such a relief to leave India. Abu Dhabi was a clean and modern airport and it was clear that Etihad had a major role in this. The gate was busy, but everything was smooth and accommodating. Boarded my flight and slept in the clouds for an easy 9 hr flight."
Cons: "I am unable to eat meat or bread(gluten). There was a meatless option, but it was all bread. It would be nice to have some mixed nuts and an extra piece of fruit. Dates would've been great!"

Cons: "Few food and drinks options Bathrooms not so clean"

Cons: "plane was an older model a bit noisy inside"

Pros: "For the price, its good, Entertainment system is really good, also its` good for the quick flight.Flight is always On time!"
Cons: "Staff is not super welcoming, looks like they are forced to serve the economy class, you get what you pay for, Also its super crowded."

Pros: "The aircraft and leg space in rare seats."
Cons: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."

Pros: "Good service. On time. Comfy lie-flat seats"
Cons: "On bok-aug night time flight rich Arab family with two nannies and 3 kids in b class. Kids did not have their own seats. Kids terrorized the entire cabin. Parents could not care less. Flight attendants helpless."

Pros: "Nothing"
Cons: "Everything"

Cons: "There was a bad odor of the bathroom, also I asked a blanket from the crew, then after 20 minutes I got it. Also the little rude dealing from the one of the crew. Little islamic programs"

Pros: "Travel bag (with toothpaste, socks, etc) was given."
Cons: "2. Food choices from Abu Dhabi to Bangkok was Szechwan (spicy chicken), Indian (fish), or vegetarian pasta; no international or Thai food. 2. Entertainment was stopped 30 minutes before arrival."

Pros: "The service"

Pros: "Nothing. It is not a choice airline for at least international."
Cons: "I was coming from Düsseldorf with changeover at Abu Dhabi and they did not load my luggage."

Pros: "American Airlines is kicking your guy's butts when it comes to comfort."
Cons: "Tiny seat for international flights is nearly inhuman! I became an overnight contortionist sensation whether I liked it or not."

Pros: "Nothing"
Cons: "Flight being changed three times and delayed multiple times. Not weather related. To top it off, the airline decides to leave my bag in the states because the flight was changed and I didn’t notify them; which of course is ignorant because they changed the flight and didn’t even notify me."

Pros: "Food extremely ordinary-crew scarce when needed-stuff “sitting” around when they should be removed-standards of “American airlines” r way below others & should not be-BA whom I booked with should find another partner-Still waiting to be impressed by a NA airline"
Cons: "Service, staff, food. Hoping the return flight will be a bit above the norm"

Cons: "Comfortable all crew very helpful and polite"

Pros: "I found the overall flying experience on this flight really enjoyable! The service and atmosphere was very good!"
Cons: "There was nothing I didn't like."

Cons: "Two hour delay. Got to hotel at 2am."

Pros: "Smooth experience"

Pros: "Arrived safely at destination."
Cons: "Even coffee cost money? Had to request water. Just cattle moving through."

Cons: "Plane was making strange noise Way too cold on the plane . When I asked for blanket they gave me one that wasn’t wrapped. I didn’t like that they didn’t even offer anything to drink for free."

Pros: "Crew in club was excellent. Could not ask for more."
Cons: "Ground staff absolutely unorganised and rude. Boarding a complete shambles. No announcement, no group and priority boarding. This resulted in us losing our a slot and the flight to be delayed by almost an hour. One would think they have never boarded a plane before."

Cons: "You had to pay for your drinks and snacks on the plan."

Pros: "Boarding was smooth as well as the flight."
Cons: "Seats are not as comfortable as the 747 ones."

Pros: "Quick"
Cons: "Had to pay for a cup of coffee"

Cons: "Decent seat comfort. 2hr fly. Great Alp scenery."

Pros: "After 18 hours of travel I just slept on this flight. Got on, fastened my seat belt, and don't remember take off or landing!! But the plane was MUCH cleaner and nicer than our international flight."
Cons: "Flight crew was a bit loud and it woke me up a couple of times, but it was at 2 pm. So I didn't expect them to be quiet."

Pros: "Not much"
Cons: "It was late, it was cramped, they make you pay for everything suitcases, soft drinks, the lot, next time we will consider who we spend our hard earned cash with Disappointing as I am a real advocate for BA"

Pros: "Easy to make the connection flight, very informative ."
Cons: "n/a"

Pros: "Pilot gave good communication of flight progress, and arrived early."
Cons: "Slow boarding and disembarkation processes."

Cons: "BA lost one of my checked bags and made it impossible to get help. Called numbers over 30 hour period in both destination city and BA phone numbers for lost baggage and no one answered. I had to travel back to the airport counter to deal with agents that basically told me there were thousands of bags in the warehouse and that the bag May or May not eventually turn up."

Pros: "Friendly staff"
Cons: "We had to pay 55 euro for a checked bag. Since when do you not get one checked bag for free. Also had to pay for a coffee"

Pros: "Nothing in particular but it was positive."
Cons: "It was quite crowded but still fine. I would have appreciated a snack and a drink but this is not a reason to be disappointed."

Pros: "Nothing"
Cons: "Boarding an absolute chaos, rude ignorant staff, old dirty airplane"

Cons: "I would think that for over $1,000 I should not have had to pay for food or drink!!!!!"

Cons: "Long lay over"

Pros: "Crew friendly"
Cons: "Food bland and limited choice Do not like the new bottle service in Club Service slow Seats very uncomfortable and less seat pitch than on other airlines"

Pros: "convenient flight times, friendly and helpful staff."
Cons: "Euro Travelers have to pay extra for refreshments during flights."

Pros: "More space than newer airplanes."
Cons: "No onboard entertainment."

Pros: "lost bag not delivered yet, more then 24 hrs now and still waiting"
Cons: "It is a short flight"

Pros: "I slept during the flight, means it was ok"
Cons: "I did not like the delay....but it happens"

Pros: "Nothing"
Cons: "No food Uncomfortable seats Rude staff Very overpriced"

Pros: "The secure boarding area at Heathrow was nice. I haven't seen that before."
Cons: "No free refreshments; water would be nice. No line control during boarding - people merging in all over the place."

Cons: "Nothing was provided for free, no snack, no drinks. Porridge I ordered was really watery."

Pros: "Everything went very smoothly."

Cons: "Seats on the flight London to Barcelona weren't as comfortable but it's not fair as it's just the model of airplane. Although modern seats just weren't that good to try catch some sleep."

Cons: "Too many busses to take to different terminals."

Pros: "Service"
Cons: "They ran out of food. Did not get a choice"

Pros: "Quick and painless"

Pros: "Peaceful"
Cons: "Delay. Poor food."

Cons: "The flight was delayed by 4 hours because maintenance needed to change a tire on the airplane. The delay would have been acceptable if it wasn't for the excuses the airline offered. First, they said maintenance couldn't find a spare tire, and when they did rob a tire from another plane, they said the delay was due to FAA paperwork. These reasons, most likely true, suggest American Airlines (British Airways sub-contracted this flight to its partner, American Airlines) was not prepared to handle such an emergency."

Pros: "I made it safely to Barcelona"
Cons: "Where shall I begin? The crew was ok, makes me miss flying JetBlue, the crew can learn a lot from them in what customer service and friendly crew is about!!! In my opinion, if they had the chance to learn, this crew would be the same as they are, because it feels like, get them in and complete the shift. The seat was so uncomfortable that I spent the entire 9 hrs awake. The entertainment was terrible. When watching a movie you can't simply start it when you want so if you miss show time when it started you have to begin where it is...I hope that 1st class is different than what it feels like to ride in coach because it makes me feel like steerage! I most certainly would not take this airline to Europe unless I had better accommodations because being in the coach section sucks!"

Pros: "Everything was on time. The plane was kind of full but the flight attendants really tried to reseat passengers that wanted to change their seats. To me, that's above and beyond, being in the service industry myself. The entertainment was really diverse and offered many options. The food was good and the red wine was excellent. The pilot gave us regular updates about the flight and the weather in Barcelona, our destination. The seats were roomy and comfortable. Restrooms were very clean."

Pros: "The crew were pleasant"
Cons: "Sold as a BA flight but it wasn't BA but Vueling a subsidiary of BA. This is in the small print and feels like a deliberate misleading statement. Far worse than other budget airlines like easy jet. Poor organisation and lack of staff with adequate training resulted in lack of information, long queues at check in and delays with take off and baggage collection. Practically queued for 2 hours. Make sure you arrive at least 2 30 hours before check in or you may miss your flight."

Pros: "Great, easy trip. Nice plane, smooth skies."

Pros: "Good, attentive crew. The aircraft was clean, and the overall operation (boarding, inflight, baggage delivery) all looked pretty solid. I would fly"
Cons: "Seat pitch was very tight, and I'm only about 6-1 in height. This was not terribly comfortable even though the flight was only about 2 hours."

Pros: "Everything went very smoothly! Really impressed with this flight, crew and food"
Cons: "Thanks!"

Cons: "At least 6 people from the PHL - Paris flight could not manage to make the connection to Vueling. Personnel at the CDG airport was very unhelpful, and no one seemed to know how to get to get to Terminal 3. We arrived late (not for lack of trying, since 6 separate people had the same problem). We were send left and right, often getting back to the same place. 2 hours should be enough to make any connection. But apparently not at CDG!"

Pros: "Nothing"
Cons: "The flight and the ticket in a word was horrible. I would never travel American Airlines nor buy a ticket from airfare.com again. I bought a tickek vfrom JFK to Venice ia Barcelona that was issued by Bristish Airlines. it was a code share with American Airlines and American Airplines check-in refused to issue me a boarding pass for the connection in Barcelona. In Barcelona there was no transfer desk and they made me go outside to the main hall and then go through security again. The American Airlines airplane was a cattle-car, the smallest seat/ legroom ever, and I am only 5 foot 2"."

Pros: "Nothing"
Cons: "Bad and slow boarding, bad PA in Miami, terrible seats (broken handles), awful food - I mean really awful, the entertainment system did not work."

Pros: "Location of seats, direct flight, and on time"
Cons: "I had to sit is a "preferred" seat that had no reading light, no music, and no television, they all did not work. Try that for over 8 hours and see how you like it."

Pros: "It got us there in good time."
Cons: "Bit of a cattle car, but that's sort of what you expect."