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Very god service with smile. Aircraft a bit old, TV doesn’t work, luckily we can use our mobile to connect to their TV.

Very pleased. Very professional and organized. Very clean aircraft. Efficient boarding and even a snack.

Would not fly again. Everything is sub par. Honestly not worth the price we paid. Would have rather flown Jetstar and saved the money.

Friendly flight attendants, Did not care for the food. My headphones did not work because of a faulty jack at my seat.

Entertainment was poor at best. Very old movies and tv show and not really good ones .

It’s been a while and I saw lot of improvement. Flight was on time, friendly air crew, good food and comfy leg room.

For ground ticketing crew to honor the seat I’ve chosen instead of separating me from my family WITHOUT INFORMING me!

Good, ontime performance...hard products is somewhat out of date

On air services are excellent. The Garuda Lounge at Terminal 3 Soekarno-Hatta International Airport need to have special management attention in cleanliness and the service quality.

I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley