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Food could have been better. Too many passengers getting up and down all the time.

Delayed 1hour due to storm still didn't get window seat for third flight despite paying £240 extra to book them

It was very good experience on board to Sydney with SQ.

It was an average flight. I would have expected more from this airline. Food, seats, service, etc was just average. I just give them some extra points for offering free WiFi on board with just a Krisflyer account.

Check in was easy through self-check-in kiosks just like domestic flights. Staff onboard were fantastic. Some "book the cook" good options weren't great, others really good. Entertainment options a bit limited to what I've experienced on Qantas. Overall a good flight though, especially for the price.

The food options and quality could use some more excitement and variety.

Great airline. Excellent service, good food & lots of TV movies/shows to choose from.

I was a member of Krisflyer for ten years, but my last flight to Tokyo was a disaster. I had to stand in line for four hours before check-in because they were late opening the counter, and there were more than 50 people behind me. The plane was extremely small, and the food could have been better. When I dropped off my stroller before boarding the plane, I expected to receive it upon exiting for my transfer. However, they returned the stroller to the checked baggage because they said I was late getting off the plane. Of course, I was late; they assigned me a seat at the back of the aircraft, and I was traveling with a baby! The worst part was when I arrived in Jakarta. They damaged my stroller and refused to approve my claim, so I had to pay for stroller rental because of the damage they caused. I don’t know what happened to Singapore Airlines, but I felt like I was flying with a budget airline.

On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.

Flight was delayed by baggage loading onto the plane. This was attributed to "inclement weather" (some moderate rain) which could be said to be beyond the airline's control, but the problematic part was that the plane was boarded and doors shut so that passengers sat in a cramped plane with rising temperature (full flight) for an hour. The airline was aware of the status of baggage loading, they could have deferred boarding to keep passengers comfortable.

Friendly flight attendants, Did not care for the food. My headphones did not work because of a faulty jack at my seat.

Entertainment was poor at best. Very old movies and tv show and not really good ones .

The planes are getting quite old, the staff are quite ok good ok thanks Garuda

I liked most things except the cabin was way too cold for most of the journey. I prepared by putting on long pants, shirt, jumper, shoes and socks. Still cold!

It’s been a while and I saw lot of improvement. Flight was on time, friendly air crew, good food and comfy leg room.

For ground ticketing crew to honor the seat I’ve chosen instead of separating me from my family WITHOUT INFORMING me!

Good, ontime performance...hard products is somewhat out of date

Food quality can be improved for the price of the ticket.

On air services are excellent. The Garuda Lounge at Terminal 3 Soekarno-Hatta International Airport need to have special management attention in cleanliness and the service quality.

I hopefully cancelled this flight and will get a refund. I am disappointed that you did not stop alerts about this flight and seem to think we went on it. It doesn't seem like your company communicates well internally. Also from my end, I hope you have some clout to resolve things. That has to be part of the package you offer. Thank You, William Ashley

Wheelchair assistance to move through the terminals and to/from the plane door was excellent. No vegan snack on the flight, only something with salami and cheese in it.

The old Plane had not been cleaned properly in a long time.

Planes was old - business class seats looked like they were installed in the 80s

Our baggage didn’t arrive with us on the plane. Need I say more?

I got upgraded from economy to business, and the experience was outstanding

I have taken this flight many times. It is ALWAYS late. Every time there is significant delay (1-3 hours) before boarding. It’s very consistent. Even after boarding the expected landing time was delayed twice. The seats are very narrow and cramped. Food is barely editable. Considering an economy ticket often costs about $2,000 it’s one of the worst services ever.

Boarding was over 3 hrs late and we didn’t land until almost 1:30am

Good communication regarding any updates time of flight and flight delayed. The fight was delayed by two and half hours at eleventh hour. That was unexpected, especially when you international passenger.

The service was excellent. The quarters were a little cramped in Economy, and we had to exist there for 18 hours.

It was very nice. I will try to fly with Qantas whenever I can.

The plane is dilapidated. Arm rests peeling off. The bathroom doors were hard to close. Looks like the plane was not updated since 1990. They ran out of food for purchase so we couldn’t even buy a snack.

Great to have a direct flight from Jakarta to Perth.

Ok but at the airport the gate was not the right one No information

TVs didn’t work, air conditioning didn’t work, flight crew came by one and that was it

It was delayed and no.entertainment unit. Lion group air is giant company with poor record of service.

Boarding was generally quick, staff were friendly and did assist people when needed. The plane wasn't cleaned well with remnants of the last passengers. Tray tables were falling down and back of seats falling apart. The AC was turned up too high and we were all freezing, i was actually shaking uncontrollably until the heating was put back on. No entertainment at all which is hard when travelling with children. Minimal food choices and cash only option. I know its a budget airline but some minor improvements could make a good difference.

Food & lower the prices. Look at Air Asia food look better & affordable

Not a frequent user of their website booking. Booked my check-in baggage and only realized that I did not book my check in baggage for return flight. The receipt was not clear in identifying that as well. Was charged exorbitantly at check in counter. Bad taste for sure when it is a business trip and not leisure trip. Baggage was delayed for more than an hour at belt back in SG.

Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.

The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..

WiFi didn’t work on both sectors so made killing time harder - planes clean modern and good flight crew - would do again if WiFi works

6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air

We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.

Boarding was not accordingly after front seat, bmf then back seat. This delayed for at least 40mins or more. The staff at Jakarta can do better. Is chaos at the entry to board the plane. This tarnished Scoot reputation when everyone was talking about it.

The crew was not customer oriented at all, even confrontational . The aircraft needs more attention to detail as far as comfort, and the 1 hour sitting at the gate with no air is inexcusable

We flew on the 787 Dreamliner direct to main gate at KLIA2, quick entry via eGate and on the train 41mins after touchdown. Go well SCOOT