I had the worst experience of my life in travel. Due to circumstances beyond my control (catastrophic traffic accidents on the highway between Gold Coast and Brisbane) I missed my flight for the first time ever. Because I booked through Kayak Singapore Airlines were not interested in helping me. They told me to contact the agent that I booked through. I was extremely stressed as I had connecting flights in Europe. First Kayak told me that the next available flights were in four days time. Then they told me that they could do it but at a cost of $2600 AUD. When I agreed he told me that he was having trouble getting it through Singapore’s system and he would contact me further once it had been done. When I had not heard from him after several hours, I phoned Kayak again, spoke to a different person who said he could do it for $8200. I declined and told him to cancel the booking. The worst part of this experience was that I had booked 5 flights altogether with Singapore including Premium Economy on two legs and Singapore cancelled all my flights including the return legs leaving me with having to completely reschedule my entire trip. Kayak refunded me $2000 from $5200, obviously leaving me out of pocket. This has left me feeling that I will never deal with Kayak or Singapore Airlines again.
Crew were so busy Anna so awesome. I was in a seat that got my food nearly last but the crew were Just awesome.
Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.
Headwind delayed our flight which wasn’t the airlines fault
Horrendous. We upgraded and they took the money but cancelled one of our tickets. The recline action didn’t work on the seats for the flight from Singapore to London, pre booked meals but they seemed to have disappeared as well.. Phone customer service was horrendous. Took 5 phone calls and no fix. Craig at the airport was the only one who seemed to be able to get the ticket back.
Food could have been better. Too many passengers getting up and down all the time.
Delayed 1hour due to storm still didn't get window seat for third flight despite paying £240 extra to book them
We flew business class. It was excellent. For a 6’4” individual, the seats were slightly uncomfortable for sleeping. But this is only comparison to other business class seats. Otherwise, the crew was incredibly attentive, And the service was impeccable.
The booking experience was bad. Our six character booking ID number disappeared the day before the flight, We could not find out what happened or what was the status of our flight, scheduled for the next day. We finally found the right number to contact Singapore Airlines on the matter (not easy). The Singapore agent worked through the issue in a little over thirty minutes on the phone, the day before the flight. That was great. I'm very happy with Singapore Airlines and their performance. Contact with a competent person on the matter was near impossible. It seems no one in business these days wants to deal with customers once they've pocketed the money. There were resellers, including Kayak, involved in the chain. When we finally got through to Underpricer, we did get a return call that could have proved helpful. But by that time the matter had been resolved by the Singapore agent. Majestic Vacations, the reseller who received the payment was less than worthless. That's just a fast buck operation. Ugh.
Cleanliness Help for boarding and sitting Food should have been better
