High fees for excess checked baggage and somehow ridiculous rules for carry on bags.
Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.
Cramped, crowded flight, with no complimentary food except coffee, tea, or water.
I'll never transit from international through Sydney with Virgin until they improve the domestic transfer system. It's ridiculous that you have to take oversize baggage to the transfer desk to get it activated then struggle onto the shuttle bus (carrying a 25kg, 2m long ski bag and carry-on - along with about 6 others in the same situation) then negotiate the terminal and queue to put it onto the oversize receival bag drop.
I know not directly a Virgin "thing" but I hold Virgin responsible for their subcontractors. Had to wait 45 minutes waiting for baggage at PER before the belt conveyor even started. This is unacceptable and hopefully Virgin engages with whoever to pull their fingers out. I realise PER staff are generally slow at the best of times but this was ridiculous. Maybe more seating for those waiting, a cafe in the baggage area for a light meal while we wait or at the very least a troop of dancing girls to entertain the punters while they stare at the conveyor belt start light almost willing it to fire up.
Flight cancelled from MEL-PER Rebooked next day via Adelaide Had to chase up Economy X seating myself (only got emergency exit row) Qantas seats were available when my flight was originally cancelled, causing inconvenience to boss and costing me a day's pay.
Seats seem to be shrinking … full plane is not a comfortable ride at all!
Easy process and no delays. Economy-X seats could do with some lumbar support and the padding in the seat pan was compressed so a little uncomfortable, but LOVE the legroom.
If it wasn’t delayed over 2 hours and then asked people to volunteer to go tomorrow.
Booked myself & 2 year old granddaughter on flight. Didn't select seats as had hoped to request when checking in at airport an empty seat next to us if available. Plane was full so not possible. BUT - the seats the system had allocated us were not together!!! I suggested this would be very relaxing for me, but probably not so much for the passenger seated with my lovely & very chatty granddaughter!!! The staff member checking us in worked their magic so we were seated together - but it seems an oversight when the booking is made with the age of child stated that seats would not automatically be allocated together. Cabin crew were fab!
Cabin crew were really good. Flying in to Perth from Adelaide on domestic flight. The arrival for wheel chair use however has no air bridge provided. Unloading meant a scissor lift. Otherwise a good service.
Although a local trip via international flight it was fairly straight forward albeit more checks than desirable for local travel. On arrival Perth collecting luggage the trollies were hidden in one end of the long hall.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
Comfortable seats, boarding was easy and staff were very nice.
Flight was fine but a domestic flight was called by Jetstar international. This meant going through immigration and custom scanning twice. Long queues were experienced which were frustrating. We were using a wheelchair and exit at Perth needed a scissor lift as no air bridge provided. No fast lane at Perth for wheelchair. The staff were helpful but this system is poor.
It is what it is - nothing more, nothing less. No entertainment onboard but one kinda knows that when buying a ticket on a no frills airline. I choose Jetstar only because of price.
The flight was over an hour late due to staff shortages and due to it being the last evening flight, I got back to Sydney very late
This was the most horrific experience we have ever had. I would advise people to steer clear of this airline at all costs.
The plane was new. There are two rows of business 2 x 2, but the seat pitch is the same as the rest of the plane (3 x 3). Carry ons must be weighed and tagged before boarding. Do this at home to avoid nasty surprises.
They experienced problems with the opening of the front door when we flew into Adelaide
