Overall the airline tried to give excellent service. The wheelchair service was bad at SFO. My baggage was also delayed but I thank them for taking the trouble to find it and deliver it to my home.
Service was very good, food and entertainment systems were good
First time flying with Singapore airlines and I’ll give them two thumbs up 👍 👍
No frills airline with minimal leg room and no entertainment
The crew was very courteous and professional. the flight is relatively clean and comfortable.
The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.
Lounge a access was excellent as was the attentiveness and service from the crew as always. The food and drink supplied were of good quality. The entertainment system had a good selection and I liked the mapping system supplied. However the screen wild have been bigger and the operation a little smoother to navigate. The seats were barely comfortable, but adequate.
Headwind delayed our flight which wasn’t the airlines fault
The usual excellent experience with Singapore Airlines. The airplane was on time and actually early to Haneda Airport. The onboarding experience was pleasant with no delays, perhaps owing to the fact that the flight was not full. Nevertheless, the air crew were their usual outstanding standards in serving the passengers.
Horrendous. We upgraded and they took the money but cancelled one of our tickets. The recline action didn’t work on the seats for the flight from Singapore to London, pre booked meals but they seemed to have disappeared as well.. Phone customer service was horrendous. Took 5 phone calls and no fix. Craig at the airport was the only one who seemed to be able to get the ticket back.
One of the better flights I’ve had w Jetstar. Smooth boarding, early take off, on time landing, very courteous crew, clean plane.
local frequent travellers know that Jetstar’s flights between MEL and LST are turnaround flights so those in the morning tend to run on time and become delayed increasingly through the day. We observed how the staff at check in and boarding try to assist, guide and facilitate travellers - they were courteous, efficient, amiable while enforcing Jetstar’s baggage requirements. They try to speed up boarding by having passengers board from both front and back. We would take Jetstar again.
The issue was a 4 hour delay to takeoff with very sketchy information provided about the available of the flights delay. Passengers were not informed of gate changes and how long the delay might be. It ended with a late night 2 hour drive to our home which was not ideal for elderly people.
Flight was fine with boarding starting a few minutes early. Not a fan of the crew pushing political messaging regarding indigenous naming of Brisbane city… really pushed it like I haven’t heard on Jetstar before.
Improved experience over our last years flight when also we flew local but on an international scheduled flight. The double processing is still unwelcome i.e. by security and then by border force having to produce a licence and boarding pass repeatedly on departure and return. Obviously suits the airline rather than the local traveller. The flight and crew were good though a helper on return was offhand having to push the wheel chair did the bare minimum we felt.
Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.
Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.
Although a local trip via international flight it was fairly straight forward albeit more checks than desirable for local travel. On arrival Perth collecting luggage the trollies were hidden in one end of the long hall.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
Delayed twice. Poor communication and people made to change gates too often.
