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My flight with Qantas was excellent, the crew were exceptional, the food was very good, and the seats were surprisingly spacious and comfortable. I was extremely disappointed when my checked bag did not make it onto my connecting flight, but was pleased with the ease of filing a report of a missing bag with Qantas at the Auckland airport - there, my pleasure ended. I can see, with an apple tag on my bag, that it is still in Sydney and has not moved in more than 30 hours. I shared the tracking information with Qantas and was assured when I filed the missing bag report that my bag would be delivered first thing the next morning on the next flight from Sydney to Auckland. Qantas' missing bag tracking feature still lists its status as "searching for your bag, check back later" more than a full 24 hours after filing the report despite my having shared tracking information, a photo of the bag, and calling the customer care line and being assured that an "urgent action message" had been sent to the team in Sydney. The lack of communication from Qantas' customer service department and the lack of action after an incredibly expensive business class ticket price is outrageous and has, definitively, affected my willingness to consider flying Qantas in the future, much less on long-haul international flights with high cost airfare.

Going from Sydney to London on a single flight number was very convenient, not having to worry about changing planes. Entertainment system on A380 economy cabin is very dated. Lavatories are small. The self serve refreshments have been significantly reduced since the A380 first started.

It was ok, but not what it was like 20 years ago

Great food and good entertainment options for the long flight.

I never flew with alliance. Kayak is a joke and none of the flights or times were correct. Won’t ever use kayak again

Flight was canceled. I was not alerted. It was only kayak that alerted me

Five hour flight instead of four hours due to westerly headwinds which wasn’t the fault of Qantas !

Traditional economy class. Not a full flight so spare seats. Food and drinks were good

Better than expected, normally I don't use this airline because they are too expensive for me, but if you can afford it, good on you, you won't regret it. Regards.

The food was really tasty, crew were attentive and approachable