Daily cleaning, installation of cabin HEPA filters on flights from Charlotte
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 25h 35m
The cheapest ticket to Australia from Charlotte found in the last 72 hours was $14,981 one-way, and $1,686 round-trip. The most popular route is from Charlotte to Sydney, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $4,041.
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Scores according to KAYAK customer reviews
Pros: "Simple check in and boarding, right on time."
Pros: "Flight went well and was on time. 2nd best experience for economy seat."
Cons: "Very professional and friendly crew. Food quality was excellent."
Cons: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Cons: "JAL LAX Ground staff. Not helpful."
Pros: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Pros: "Easy boarding. Very nice crew."
Cons: "I was unlucky and got the corner rear seat that had no window. Glad it was a short flight!"
Cons: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Pros: "Service was excellent. Premium economy seats well worth the few extra $$."
Pros: "Smooth ride"
Pros: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
Pros: "I was comfortable, Crew was pleasant and attentive. Food was really good- both meals!"
Cons: "Not applicable"
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Pros: "Very helpful and polite"
Cons: "I got a sore but comes the seat was not very padded"
Cons: "The crew kept accidentally bumping my chair and never apologized"
Pros: "Awefull I did get to use my ticket"
Cons: "Japan could have helped me change my name in my reservation to match my passport"
Pros: "I got an upgrade!"
Cons: "Delayed flight that cost most passangers their next flights, incredibly stressful. Upon arriving to Chicago there was a problem lining up the exit ramp to the boarding craft and it took a very long time to correct the situation."
Pros: "Service is great."
Cons: "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
Pros: "Excellent food. Lots of food, drinks. Comfortable plane."
Pros: "Great service"
Pros: "service was excellent. Seating was OK in spite of it being economy."
Cons: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Pros: "The flight is on time,service is excellent."
Pros: "Sakura lounge was excellent."
Cons: "The entertainment system was bit unsteady."
Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Pros: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Cons: "I wish all the seats were like first class. We were in economy class"
Cons: "Leg room"
Cons: "Leg room"
Pros: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."
Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Pros: "This was an AA flight.I never expect excellent service from AA."
Pros: "prompt check in , ample baggages allowances, food and overall steward services."
Pros: "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
Pros: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Cons: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Pros: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Pros: "Everything, from booking till landing"
Cons: "Free Wi-Fi would be nice"
Cons: "Some turbulence awoke us midway through the overnight flight."
Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."
Pros: "Love Jan service!!!"
Pros: "Short flight."
Pros: "Amazing service"
Pros: "The crew's attention to detail, service."
Cons: "Sort of bumpy flight."
Pros: "Good food, and entertaimet!"
Cons: "Chair is way too hard."
Pros: "Very nice flight attendants. Good meals"
Pros: "best airline"
Cons: "when its best there is no comment"
Pros: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Cons: "Can't think of anything, everything was very good."
Pros: "Crew was good"
Cons: "Boarding, comfort of seat"
Cons: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Pros: "Everything normal as expected on an economy class nothing special."
Cons: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."
Cons: "Again very impressed with Qatar Airways service on the board"
Cons: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Pros: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Cons: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Cons: "Boarding by bus at Doha is lengthy and not very comfortable."
Pros: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Cons: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "Good service"
Pros: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Cons: "Can't find any fault...Sorry!"
Pros: "Caring service, good pod seats on A350 and airy cabin."
Pros: "Crew members were very accommodating and helpful (Valencial & Hanane). They go the extra mile to make sure that we were enjoying the flight in the best possible ways. This is what makes Qatar Airways stand out and different from the rest."
Pros: "Qatae Airways is second to non as always"
Pros: "process quick and efficient"
Cons: "average seats"
Pros: "Great crew, as usual."
Cons: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Pros: "Best host staff"
Pros: "Food, entertainment options, comfortable seats, warm blankets"
Cons: "Bad app don’t trust"
Pros: "Every thing is good in Qatar airways"
Pros: "Overall services"
Cons: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."
Cons: "Need good wheel chair service."
Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Pros: "Short flight, seat pitch OK and food adequate. Good crew."
Cons: "Bus boarding always chaotic"
Pros: "On time and 5 star service"
Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Pros: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Cons: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Pros: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Cons: "The shape of the seats was not optimal for my height/size."
Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"
Pros: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Cons: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."
Pros: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Cons: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."
Pros: "It was excellent."
Cons: "It was excellent."
Pros: "The crew was extremely professional. The stewards were beautiful and young not like on US flights.."
Cons: "The seats were very uncomfortable, My tail bone was hurting badly and sitting on pillows did not provide any relief. The food was terriable. Not much choice."
Pros: "Flawless boarding, service, food and arrived 30 minutes early."
Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."
Pros: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Cons: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."
Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Pros: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Cons: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"
Pros: "Cabin crew was pleasant and at least smiled."
Cons: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Pros: "- Efficient boarding and check-in - on time arrivals"
Cons: "- Food is not as good as in past years. No variety. - -- Attendants don't come around for second beverage (not talking about water distribution) - Planes are showing wear, USB plugs not working"
Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."
Pros: "I travel from Sydney to Europe (UK and Greece) regularly. My experience with Qatar airways was fantastic: I highly recommend it. First of all, the travelling hours are a bit shorter (compared to travelling via Singapore or Hong Kong) probably because of the geography of the cities/connections and the corresponding flight times between Athens-Doha-Sydney. The aircraft was exceptional (I believe it was Airbus A380). It was a double-deck, wide-body and four-engine jet airliner. Cabin and economy class seats were very comfortable and more spacious compared to other aircraft. There was minimal turbulence, which is partially due to the type of aircraft: at least this is my understanding. The aircraft also had wi-fi (complimentary for the first 15 min) and one was allowed to use the mobile phone during the flight (except during take off and landing times). The flight attendants were absolutely amazing. Also, the crew was very understanding and friendly with children. Food was also excellent and in good portions. Overall there was high tech aircraft, excellent service and no delays. I will choose it again in the future."
Cons: "On the downside, I had a problem with my entertainment device during the whole flight: there was no sound, so I was not really able to watch any movies/TV.. The flight attendants tried to sort it out, but it was not possible. They kindly brought complimentary magazines and drinks/snacks, however it would have been much preferable if I could watch a movie or if free wi-fi was offered for the whole flight, as compensation.. My understanding is that this was not an option, due to problems providing free password..."
Cons: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."
Pros: "Not a lot -14 hrs in cattle class is no fun."
Cons: "Toilet out of order from beginning of very long flight. Food ordinary. Doha airport transfer awful."
Pros: "The crew was very nice"
Cons: "Softer seats more wholesome videos"
Cons: "Better room in leg and width. Hotter food and tastier."
Pros: "Plane from Hong Kong to Chicago was full but the crew did their best to meet everyone's needs. The food was very good."
Cons: "Tried to check in online but the system would not allow me to submit my data. So check-in was not as smooth as it could be."
Cons: "terrible food - poor entertainment system with very mited choice - flight delayed as always"
Pros: "The crew had their hands full. Very friendly throughout the flight"
Cons: "Comfortable legroom and newer movies"
Pros: "Crew was good. Seating was great because I had 2 empty seats next to me and was able to sleep much more than ever on long flight to Asia."
Cons: "I had to pay to get seat selection in advance of 48 hours which I have never had to do for a flight. I should have got a warning from Kayak about this. As it is, that was not needed because plenty of empty seats and could have got window seat without paying for advance."
Pros: "Good service"
Pros: "Seats were spacious enough"
Cons: "Departed about 40 minutes late without an explanation, then had to take a circuitous route around local thunderstorms which added another 30 minutes, so that we arrived over an hour late. Deplaning was also very slow, such that we cleared the airport at 1:45 AM, rather than 11:35PM as scheduled."
Pros: "Smooth easy ride and great business class lounges."
Cons: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Cons: "The gate to connecting flight was very far and signs to gate were confusing."
Pros: "Helpful and friendly crew"
Cons: "never enough leg room in economy!"
Cons: "No extra blanket was available."
Cons: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."
Pros: "Food is good. Snacks provided during the flight"
Cons: "One of my luggage’s was lost. It was returned 2 days after. I had important things there that needed to be brought to London the next day I came back to Newark"
Pros: "Food is good"
Cons: "Plane was old and not Super comfortable. Also no WiFi!"
Pros: "Good crew"
Cons: "Why do people fly with infants?"
Pros: "Print customer service and polite staff"
Cons: "Limited wheelchair availability"
Pros: "The Stewardesses were very polite"
Pros: "Always in time for landing and take off always before schedule"
Cons: "Present long security questions and many times checkings at airport before departure specially from Hongkong"
Pros: "The crew's attention to passengers request in The Economy class"
Cons: "Nothing for what I paid"
Cons: "I dont like the servic guys"
Pros: "Efficiency of Operations, efficiency of service and attitude to pleasing customers, great choice of movies, excellent aircraft"
Cons: "For two hours flight food was adequate"
Cons: "Food options"
Cons: "Delayed departure Last minute gate change Very very late baggage arrival"
Pros: "Good and hospitality were top notch"
Cons: "Plane late to arrive and crew couldn't make up the time"
Pros: "Great food and leg room"
Cons: "Did not leave enough time for a smooth transfer between flights"
Pros: "professional cabin staff & food selection"
Cons: "middle seat because could not book in advance"
Cons: "Quality of the veg food.requires improvement."
Cons: "food was horrible. Please improve the quality and quantity."
Pros: "The crew is always polite and professional"
Cons: "I can't eat airplane food that is always Asian flavored....sometimes I just want a sandwich."
Pros: "This route is covered by an A350 which was nice to discover."
Cons: "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
Pros: "Great crew. Super friendly."
Cons: "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."
Pros: "Most comfortable bed... slept almost 7 hours on the flight. Food, service and everything else was excellent..."
Cons: "Nothing I can think of... They had it all covered."
Pros: "The food and snacks"
Cons: "More space on seats"
Pros: "the staff very friendly and helpfull and always there to answer questions they handle some nasty lady in front of us very politely and settle the situation"
Cons: "the seats to close and tigh feel like sardines in a can"
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "Not a thing! Everything was really great!"
Cons: "Very uncomfortable! Cabin crew are not friendly, service sucks! Very dirty cabin. Very noisy because of crying children everywhere!"
Pros: "Timeliness, Ease of boarding and friendliness of crew."
Cons: "food was OK."
Pros: "Was able to sit with my husband on the return flight."
Cons: "Found a fingernail in my fruit salad. The crew documented the event. I have flown this route many times. There was more selection for the middle of the flight snacks in the past."
Pros: "there an attentive airline. Good service an on time flights"
Pros: "Crew is lovely"
Cons: "My vegetarian food was horrible, terrible drink selection, mediocre entertainment."
Cons: "the flight was delayed 1.5 hours before boarding. After flying for around 2 hours, they decided to turn back due to the flushing system was not working in the toilet!!!!!!!!"
Pros: "Very nice crew. Helpful and kind."
Cons: "No sound system on my screen. The crew were wonderful trying to fix it but it was broken. Pee all over restroom floor."
Pros: "The crew."
Cons: "Good us awful. Brought a lot if my own."
Cons: "Flight delayed in take off twice. Then diverted via Manila. Not ideal."
Pros: "Snack was served for a 2 hour flight."
Pros: "Everything was fine and then I got food poisoning from the dinner."
Cons: "Spent the next twelve hours throwing up and shivering."
Pros: "Fast checking and good service on board"
Pros: "Not confortable at all! I was in the middle seat in the center of the plane and hD to get up every time people had to use the restroom. I could not sleep at all in the 14 hour flight - not to mention after a 6 hour delay - with poor communication on what the delays were all about. 4 different times the flight was delayed with no explanation. I liked nothing about this overpriced, under served flight."
Cons: "6 hours delayed in Sydney and nobody was telling us what was going on. I got sick while waiting, and was in a lot of pain all the way home. Also i had to pay $304 change fee to change my flight to Sydney to SFO from the original Melbourne to LAX To SFO thinking since I was coming home from Sydney I could change to a direct flight to SFO and get home early, but it took about 6 hours later because of the delay and I lost $304 in change fees even though I booked the fight via reward mileage and gave up 80,000 miles for this flight, and on top of that, when I changed the Sydney to SFO flight the system would not let me change my seat and I was booked in the middle of the plane in the middle in a 4 person row with 3 seats on the right and 3 on the left. I always fly in the window seat to help me sleep easier and not have to get up every time someone had to use the restroom. This was a 14 hour flight and I got no sleep at all and the 6 hour delay killed me. This was an awful experience and I don’t believe the $304 charge was worth it considering I paid 80,000 miles + taxes. I am complaining to executive management all the way to the top about this terrible expensive poor experience."
Pros: "More comfortable than expected."
Cons: "Could not check in online or at the kiosk (the flight was part of an overall ticket bought on Air New Zealand). Only one checked bag per ticket, but we had an extra bag because of the international legs. An employee got us checked in, bags tagged, and convinced us to carry on one more bag."
Pros: "Short flight, but they fed us great food, great service, even good wine."
Pros: "Crew very nice"
Cons: "So cramped"
Cons: "Bigger seats, more room between the seets."
Pros: "Crew were good. Better service than in business class"
Pros: "Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough."
Cons: "Some Crew a bit slack. And slow service"
Cons: "Less single use plastic on the flight"
Cons: "I paid extra to pick a seat so I can sit with my friends and once I boarded the plane I realized it had been changed. So I spent $60 for nothing. Why charge for seat assignment if it will change??!!"
Pros: "It is always a good flight with Qantas,great staff are friendly and helpful for me and all passengers.like watching the movies,meals are good quality.You are updated with what is going on as you fly."
Cons: "A twenty minute delay on landing and was raining in Bangkok but that is ok."
Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Pros: "Great crew, nice clean aircraft with lots to watch via their streaming service Flight left ontime and arrived early"
Cons: "Food was good but not great"
Pros: "Qantas staff unfailingly helpful and courteous."
Cons: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Pros: "I was very surprised that a short domestic flight offered a free drink and dinner service."
Cons: "My only fault was that they didn’t offer a non meat option on their selection."
Cons: "Plane was approx 1 hour late"
Cons: "Seats are old and small. Not worth the cost of business class ticket. Dreamliner a million times better than a380"
Pros: "Cabin crew were terrific. On board was also very good. Attentive and courteous."
Pros: "Efficient loading & unloading. Flight was on time."
Cons: "Seats were way too close together!!"
Pros: "Fine, but completely unmemorable."
Pros: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Cons: "Airplane food is always what it is."
Pros: "Friendly customer service crew, nice amenities kit, and quick boarding."
Cons: "Old aircraft (737) let’s down a good company and frequent flyers."
Pros: "More spacious and very friendly service."
Cons: "The airplane did not have any USB or power outlets"
Pros: "Again the staff were great but that’s it for this flight. The rest was a pretty poor experience."
Cons: "I paid extra for a window seat NOT over a wing but given the flight switch was given a window seat with no view (over wing) and no recline (against a bulk head wall). So I paid extra for worse seat to the wrong destination!"
Pros: "All great!"
Cons: "The boarding and flight was delayed. It was explained why, though. Other than than everything was perfect."
Pros: "toddler seat. Staff took care of my family and went out of their way to find us and got us situated."
Cons: "food selection"
Cons: "Great gluten free options! Thank you!"
Pros: "Not much"
Cons: "Uncomfortable flight, food, boarding, minimum entertainment"
Pros: "crew were the best part being proactive asking if needed anything or getting a pillow. Boarding, I was one of the stragglers so got on easy"
Cons: "Leg room is awful, food for breakfast is a bit soggy with baked beans making hash brown soggy"
Pros: "Good food. You"
Pros: "Excellent service. Comfortable seats in economy with good leg room"
Cons: "Poor screen & audio quality on movie system."
Cons: "The kioks were a joke. I entered my details, it displayed both boarding passes but only printed one. Had repeat the process. The queue for checking in luggage was also terrible. No organisation what so ever. I waited in a queue that switched staff twice and when i got to the front i was advised that it was break time and she didn't know who was replacing her. I was called over by another staff member at a different queue. Another passenger jumped in. Someone then manned my original queue who called over the person that was originlally behind me. The passnger advised that I was first but the staff memeber rudely told me to wait. The other passenger insisted so I was finally served. Terrible and frustrating experience"
Pros: "Absolutely wonderful flying experience!!"
Cons: "A little more leg room would have been nice."
Pros: "It was on time and very good service."
Pros: "Everything, the crew, the service, the amenities."
Cons: "Nothing to complain about, it was a great flight."
Cons: "Bags won't arrive for another 24 hours; which means we now have no clothes. Grrr."
Pros: "Great service. Perfect flight"
Cons: "Entertainment system was not working at my seat"
Pros: "On Time performance"
Pros: "Inflight service."
Cons: "Headsets tend to fail. Is good that more than one were provided."
Pros: "movie selection"
Cons: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."
Cons: "Delays at the airport Economy very uncomfortable Crappy food"
Pros: "All good"
Pros: "The crew was attentive, the plane clean, snack bar"
Cons: "Not enough room to stretch a bit and stand on such a long flight."
Cons: "The flight boarded 30 mins after it said it would on the boarding pass, and then was delayed further by an ill passenger. We ended up leaving about 60-90 minutes late."
Pros: "The staff where excellent as was the full process from getting to the airport to disembarking. Would like to fly with them again"
Cons: "We have an autistic child and to get the seats that are most suitable for us proved very difficult. We got there in the end but basically they have said that that if we want to get our seats before check in opens we need the pay. We have never had to do this before and I was very shocked and surprised. They eventually relented and resolved the issue however the damage was already done. For a company that is associated with the local autism society I was very disappointed that they don't recognise it for the challenge that it can be."
Pros: "Great everything by Qantas - couldn't fault any aspect of the service"
Cons: "Not good that traffic backed up 800 metres to get to drop off zone!"
Pros: "A plane I could sleep on...very comfortable!"
Cons: "Very happy traveller"
Pros: "Super comfortable n lovely crew"
Cons: "All good"
Pros: "The staff was friendly and helpful."
Cons: "LAX has to get its remodeling completed. Getting to Tom Bradley International terminal and taking the bus to our plane was not impressive. The food on Fiji Air is not good."
Pros: "Polite crew"
Cons: "Movie selection"
Cons: "The food !"
Pros: "Seat comfortable, we paid extra for emergency exit"
Cons: "The entertainment system for a 5 hour flight was poor quality and for limited time only. Also the quality of the vegetarian meal was average"
Pros: "The flight left on time"
Cons: "Not using Air Fiji."
Pros: "Seating was good for an economy class redeye--the seats (A330) reclined well, though the seat in front of you reclined into "my space". Okay food, polite, efficient attendants, complimentary wine or beer with meals."
Cons: "Two-pronged headset outlet made using my own headset unworkable. Their headsets aren't very good."
Cons: "Business class is Not a business class seat On the new 737."
Cons: "I slept most of the way"
Cons: "Older planes are very outdated."
Pros: "Friendly efficient crew. Clean modern Airbus aircraft and no delays."
Cons: "Food was limited and not great."
Pros: "I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken."
Cons: "See above. The above problem caused me discomfort, pain, stress."
Pros: "Service is nice. Very friendly. Food is good."
Cons: "with 39 passengers on a 60 persons flight the following annoncement came up: we need 5 volunteers or we leave 524kg of baggage we have to leave here. Than the locals started to bribe the personel... we have no idea if and when our stuff arrives..."
Pros: "We arrived safely"
Cons: "90 minutes delay without information or appology."
Pros: "Ilana, the attendant at the check in was so amazing!!! She went out of her way to find our friend a seat close to us. We just loved everything and everyone about Fiji airways. THANK YOU!!"
Pros: "Overall it went quickly."
Cons: "It was little disorganized at the gate, there were several crying babies, and someone was throwing up behind me."
Pros: "Nothing. I felt they were racist. Not only were we not able to board the plane early with our Baby based on Veronica denying our request request I notice the female crew would acknowledge the other Babies and never noticed our African American Baby."
Cons: "The food and he service was awful."
Pros: "All service on board was great"
Pros: "The cabin crew was very nice and liguids were given frequently."
Cons: "The seating needs more room for legs"
Pros: "Nice cabin crew"
Pros: "By far the best flight attendents. Friendly, sincere and happy - the staff was outstanding."
Cons: "The only thing I didn’t like was the food. It badly needs a revamp."
Pros: "Crew. On time."
Pros: "Staff were friendly."
Cons: "Staff could have had more control.of boarding process. Pax just swarmed the boarding line."
Pros: "Quick boarding."
Cons: "This was an older plane than the one from Sydney. No seat back unit. IFE was old screens that drop from the overhead. 2nd show was cut off mid stream due to landing. Seat uncomfortable and showing their age. Full flight so very crowded."
Pros: "This flight was cancelled due to storms in the Pacific. Fiji Airways put passengers into a hotel and paid for meals."
Cons: "Fiji Airways had poor communication with us about our onward flights, causing us to wonder what was going on. In the end, we were scheduled through another airline 3 days after our flight was scheduled to leave."
Cons: "When I landed in LA after my trip I was sad to find that my suitcase was broken into and item bought were taken."
Cons: "Small tight seating and horrible food."
Cons: "The food was okay. For a long flight I was expecting more options."
Pros: "Friendly staff, good food, comfortable ride."
Cons: "They lost our luggage and did not compensate us enough to replace what we needed"
Pros: "Overall service is good for a short flight"
Cons: "The food was not very good."
Pros: "Genuine, warm and welcoming crew. Clean and spacious cabin. Very tasty vegetarian breakfast."
Pros: "Happy crew with genuine Fiji Hospitality"
Cons: "Food was basic Limited choices on IFE"
Pros: "Crew is very nice & welcoming"
Cons: "Delayed flight, which I understand happens. However they stayed the new flight time was 6:05pm. We didn't take off until at least another hour after that. Minimum entertainment options - approx 30 movies all together and most were older. Food was not good. Small seats with very little leg too"
Pros: "Great service. Flight attendants are super helpful and nice. The meals are really good too. Small things as movie selection was amazing too. An overall outstanding experience. Vinaka!"
Cons: "It was perfect."
Pros: "The boarding and service by the staff was very good. We had a most comfortable flight to Sydney on FJ911 leaving very promptly. We were given a Sydney newspaper which I appreciated to catch up on news."
Cons: "We were very disappointed in the breakfast and ate little of it. The scrambled egg didn't taste convincing. There were stale potato wedges - luke warm, the sausage resembled devon . The yogurt, muffin and juice were OK. My 2 cups of tea were VERY GOOD. The flight was very COLD. After being in tropical Fiji particularly noticeable ."
Pros: "free food and wine and beer"
Cons: "Entertainment was poor with old screens coming down from the ceiling. No choice of movies."
Cons: "The plane is old and the only entertainment was a screen overhead not easy to see. Hard to keep the children occupied. A family of 4 cannot all sit together as the configuration is 3 & 3."
Pros: "Service provided was nothing less than desirable! They were great!"
Cons: "Boarding but that was due to the passengers. They don't listen"
Pros: "All of the staff we encountered were helpful and friendly. The seats were as comfortable as possible given the length of the flight."
Cons: "Some of the food was actually quite good; breakfast on the return flight was not good. The cabin was extremely cold...I wore jeans, and a sweatshirt and even with the blanket I was uncomfortably cold. My husband, who is rarely cold, even felt chilled."
Cons: "Flight was very cold. We went through security three times. Limited number of movies and music. Food was not poor quality. Boarding took forever and there were a couple of excuses for the delay given in an unprofessional manner. Overall I would pay extra to take a different airline next time."
Cons: "Flight was delayed 2 hours."
Pros: "Everything was great! Can't wait to go"
Pros: "Very good food and service. Plane was spacious and looked new."
Cons: "On board entertainment was limited."
Pros: "leather sets in buisness class were wide and clean"
Cons: "food was fair and spicy."
Pros: "Crew was tentative."
Cons: "No complaints."
Airlines flying from Charlotte have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Charlotte
Masks required on board, masks provided on flights from Charlotte
Social distancing seating
Middle seats unavailable to book on flights from Charlotte
Testing for antibodies, testing for symptoms for flights from Charlotte
Waiving of change fees. Search flexible flights from Charlotte