Flight cancelled due to broken seat. $8 refreshment voucher barely bought a coffee. 3 hours to next flight. Also then delayed.
There were no food or entertainment on this short flight. Friendly staff even before getting on the flight. The seats were snug but it was quick flight
Flight was late, food and drink an extra charge, my carry on is five rows behind me, and the seats are too narrow. Don’t ask me to be happy about it
Crew was great but flight was delayed almost three hours due to a technical issue and we had to go back to the terminal and wait for another one.
For a red eye flight it is pretty uncomfortable. They provide nothing in the way of pillows, etc.
Toasties not available (only GF option). Hot drinks not able to be served No usb charging port
This time is good . Don’t cancel flight with out early notice .
Virgin flights are always on time, check in is always smooth with helpful staff. The air crew are friendly and helpful. Luggage comes out quickly and in good shape. We didn't have food or entertainment, it was only a short flight, so I can't comment on those.
The flight was canceled. And I had to book on Jetstar to get home
Easy process and no delays. Economy-X seats could do with some lumbar support and the padding in the seat pan was compressed so a little uncomfortable, but LOVE the legroom.
Delayed 50 mins. Check in was excellent, boarding was good, everything else was OK and perfectly acceptable for a budget airline. Price was excellent. I noticed this airline had two other flights to our destination cancelled so not very reliable.
Horrible. The people that get this flights are very sick, dangerous and unhygienic
The smells on this plane were disgusting. So many sweaty and unhygienic people i couldn't stand it. I dream of being anywhere else in the world when I am on a JetStar flight they suck.
One of the better flights I’ve had w Jetstar. Smooth boarding, early take off, on time landing, very courteous crew, clean plane.
local frequent travellers know that Jetstar’s flights between MEL and LST are turnaround flights so those in the morning tend to run on time and become delayed increasingly through the day. We observed how the staff at check in and boarding try to assist, guide and facilitate travellers - they were courteous, efficient, amiable while enforcing Jetstar’s baggage requirements. They try to speed up boarding by having passengers board from both front and back. We would take Jetstar again.
The issue was a 4 hour delay to takeoff with very sketchy information provided about the available of the flights delay. Passengers were not informed of gate changes and how long the delay might be. It ended with a late night 2 hour drive to our home which was not ideal for elderly people.
Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.
Comfortable seats, boarding was easy and staff were very nice.
Online checkin was a nightmare. They kept popping me into Chinese language site which I can't understand.
The plane was new. There are two rows of business 2 x 2, but the seat pitch is the same as the rest of the plane (3 x 3). Carry ons must be weighed and tagged before boarding. Do this at home to avoid nasty surprises.
