Enjoyed the comfort of the seats, slight delay to departure time but prompt takeoff and landing.
It asks about entertainment tho it’s not applicable. 10/10 for Rex 👌🏻
Not sure how to answer on the entertainment as there wasn’t any.. Comfort, I wasn’t comfortable as I was on the window side and a morbidly obese man sat in the middle and eased out into my space. I had sciatica so I wasn’t able to move much to get comfortable. Food wise I have a wheat allergy and asked if there was a gluten free option and was given a Byron bay cookie which was lovely tho it wasn’t wheat free. Not to worry. I wasn’t expecting there to be any appropriate snacks for me anyhow. The staff were very generous with the snacks and their concern for the passengers. The staff were amazing tho. Truly amazing ! One of the staff must have noticed my discomfort and helped me out to stand in the back of the plane to stretch which I really appreciated. I would fly with REX again without hesitation. Thank you very much. It was my first flight with you and I look forward to my return flight home on Tuesday. Best wishes to your company 👌🏻
All good, was a one hour flight so no food or entertainment which was expected
Rex is an underrated airline. Its my first time flying them and they were fantastic. the only things that annoyed me about my flight were things other passengers did so it was nothing i or REX could change
Really enjoyed flying with Rex the boarding and booking baggage on was easier than most. I will beat using Rex next time.
On time and a quick flight and staff vert good
Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."
Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""
Flight cancelled from MEL-PER Rebooked next day via Adelaide Had to chase up Economy X seating myself (only got emergency exit row) Qantas seats were available when my flight was originally cancelled, causing inconvenience to boss and costing me a day's pay.
Flight was cancelled and the next available flight they could get me on was 18:30 that night. I was travelling up for a conference so needed to be in Brisbane by 12:00 at the latest. I had to rebook with another carrier and I've had to follow up three times about the refund for this flight. The flight I rebooked cost over $400.
Pros: "Crew was friendly!"
Cons: "Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!"
Pros: "Crew were good but looks like they forgot to serve snacks for few of us at the back, otherwise service was good."
Cons: "Put more attention to customers."
Pros: "After travelling 24 hours straight the seats were super comfortable and staff super friendly xxx"
Cons: "Economy boarding was in just 2 batches with the front rows first. This results in a lot of standing waiting for people to get into their seats. Entertainment was ok but could have used a better selection of movies. I ended up watching movies I had seen before."
Pros: "Crew was good."
Cons: "Seating ok for say a flight from Syd. to Melb. But not adequate for a short haul international flight. Lack of food is disappointing."
Pros: "Snack was good"
Cons: "Seats very uncomfortable and msny headrests would not stay in position making back of neck very uncomfortable. Also. Making passengers board via rear plane door and stairs where ramp to front plane door was used makes it much more difficult for seniors with carry on bag. Should use of front entra"
Pros: "The seats were very comfortable and afforded plenty of leg room. I would recommend Virgin Australia"
Pros: "Felt Cheap"
Cons: "Felt Cheap. Not even an entertainment center and no one on flight could make the app download or work."
Cons: "That Air Berlin nor the booking company thought to tell me that my flight had been cancelled."
Pros: "Air Berlin is going Bancroft and cancelling flights, One of you spoke to them and made me a promise that I will receive the money I payed you within 10 business days but I never got it. I'm very disappointing of you"
Pros: "Software for entertainment system didn't work properly on all screens. In some cases only very limited options to select from."
Pros: "Good crew"
Cons: "I don't know I have no baggage and I have to pay extra. This is not a low cost flight! 30 hours limit for reduced baggage is ridiculously rude!"
Pros: "Flight was three hours delayed. Changing connections was a disaster for everyone. The staff at JFK were incredibly rude and unhelpful. The flight itself was basic and bare bones. I had just come off an Etihad flight, and it was a stark contrast for sure."
Cons: "Major delay. Changing connections was a mess. Unfriendly staff at airport (call center was lovely)."
Pros: "I checked in 1 hr before and they took my bag and let me still getbon flight"
Cons: "Tight seats"
Cons: "Horrible service, not even a cup of water!!!!! And they charged me $206 for an extra bag when it says $75-$175 online!!!!!"
Cons: "When we got onto our flight from Boston the airplane was so hot that everyone was dripping from the forehead. They said that the airline had no AC and they were working in it. They left us on the plane for a full hour sweating to death until we finally took off. They should have taken everyone off the plane and reboarded."
Pros: "Not much :("
Cons: "Over an hour delay for boarding, extremely slow checking, unless you pre selected, only chicken meals available in flight, food was not bad overall, tight seats, hardly any legroom, indifferent crew, rather curt..overall an uncomfortable flight in every sense.."
Pros: "The airplanes themselves were comfortable and seemed to be clean. Was offered complimentary pillow and blanket."
Cons: "The response from AirBerlin employees given all of the delays was horrendous. There was no effort to explain the delays and gate changes and every single employee referred me to another just to move people away from the ticket counter. No compassion."
Cons: "plane was over an hr late due to tire needing changing. Staff we unapologetic about it."
Cons: "The seat leg room is getting smaller and smaller. You can't put your seat back- you'll crush the person behind! And I'm short!!"
Pros: "Quick and easy boarding at AVV Airport."
Cons: "Seats were slightly uncomfortable but fine for short flight. There was no entertainment. The crew could have been more enthusiastic."
Pros: "The price is in good relation with the quality of service."
Cons: "The attention of the flight coordinator was poor, is a gross person under pressure and with really bad manners"
Pros: "Security was super fast. Boarding was straight forward."
Cons: "Jetstar baggage policy is, as most know, annoying. 7 kg limit on carry on bags or else you have to pay for extra “weight allowance.” Quite annoying since I can’t very well weigh my bag at home and it really changes nothing. You still bring the bag on the pla e. You just have to pay extra"
Cons: "No thrills airline. Pay for any extras (snack, drink) no entertainment"
Cons: "No room and EVERYTHING was an extra charge---we didn't even get water without a charge."
Pros: "The advertised price before finding out about the Bundles."
Cons: "All the ridiculous add-ones for seat preference, food, entertainment, extra leg room, etc. Very misleading!! Difficulty with online check-in and trying to determine baggage needs before actually getting to the airport and then having to pay a ridiculously higher amount. Would have been better to pay the extra and fly on an airlines that puts customer service first."
Pros: "Good crew, easy flight. Front and rear plane entrance and exit."
Cons: "You have to pay exorbitant amounts for food and drink - no complimentary anything."
Cons: "The baggage fees ended up costing $100 more than the flight.... I guess this is a lesson in reading the fine print!? Seems like Kayak and Jetstar could have been a lot more forthcoming. Methods seem predatory and I will avoid Jetstar in future. I feel ripped off!"