Pros: "no amazing crew and no warm and fuzzies"
Cons: "Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like."
Pros: "They cancelled return flight and were rude when I tried to rebook; they also weigh luggage and charge extra; had one kind agent who helped; won’t fly again and won’t use cheap flights"
Pros: "Quick and easy boarding at AVV Airport."
Cons: "Seats were slightly uncomfortable but fine for short flight. There was no entertainment. The crew could have been more enthusiastic."
Pros: "Smooth boarding and landing. Flight time is great. Not very many disruptions in the overnight flight."
Cons: "The check-in process is overly long. Being a low cost carrier doesn't mean you need to sacrifice efficiency on this part. This could be much smoother with an automated bag drop are for international flights or a check-in at the oversized X-ray machine (since so many people bring skis & surfboards."
Cons: "Could have left on time 2 hours late leaveing NZ"
Cons: "Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy."
Pros: "Security was super fast. Boarding was straight forward."
Cons: "Jetstar baggage policy is, as most know, annoying. 7 kg limit on carry on bags or else you have to pay for extra “weight allowance.” Quite annoying since I can’t very well weigh my bag at home and it really changes nothing. You still bring the bag on the pla e. You just have to pay extra"
Cons: "No thrills airline. Pay for any extras (snack, drink) no entertainment"
Cons: "They do not tell you about cheaper online baggage check in and then charge 10 times at the gate. We had to pay $605 for 3 checked in suitcases!"
Pros: "Friendly staff"
Pros: "Good seat. Good service."
Pros: "Very nice"
Pros: "I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan"
Cons: "Not enough to room in seats for a flight this long"
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Cons: "On time. Friendly staff"
Cons: "No in-flight entertainment, no even access to an App via your own Ipad"
Pros: "Good seats"
Cons: "Very rude male crew My baby started crying only by the end of the journey because her ears were hurting her due to high atmospheric pressure, and the guy came and shouted at her and us to stop crying !!"
Pros: "Good crew, easy flight. Front and rear plane entrance and exit."
Cons: "You have to pay exorbitant amounts for food and drink - no complimentary anything."
Cons: "Close seating. 45 minute delay to take off. sitting in cramped airplane on runway."
Pros: "None of it"
Cons: "The whole Jetstar team"
Cons: "Since more chairs have been added there is no leg room! My husband had difficulty getting in and out. We will not be flying jet star for longer flights"
Pros: "Very pleasant staff on board and land crew. Difficult to judge food as it was only a snack and as the flight was only just over the hour there was no entertainment ."
Pros: "Quick and easy, just as expected, staff professional and. Friendly"
Cons: "Only one problem was the temperature was too warm during flight."
Cons: "Fast efficient travel friendly staff"
Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."
Pros: "unlimited movies because flight was delayed"
Cons: "$100+ for luggage, no blanket or pillows, $4 Water"
Cons: "As I stated previously this company's complete lack of concern for customer service is appalling. I have directed my managers and staff to ensure that this company is no longer engaged to supply transportation to any of my companies"
Pros: "The ice with my champagne"
Cons: "Delayed for 4 hours with no nappies for my 1 year old ... no priority boarding for families with shattered children ... lying boarding staff Vallentyn or something like that ... no ability to check in online due to a message saying we had a special request ... we didn't and have checked online to HNL and SIN recently with JQ without a problem."
Cons: "I was charged $250 for luggage because my wife and I each had a 50 lb. Suitcase. A massive rip off. I will avoid Jetstar whenever possible."
Pros: "Everything was smooth and on time, even a bit early."
Pros: "Overall good"
Cons: "Staff appear permanently unhappy and like they don't enjoy the job"
Pros: "Plane was unable to get to a gate after landing but we were kept informed."
Cons: "Paying four dollars for an orange juice."
Cons: "Flight cancelled Had to recheck in. Boarding gate changed 3 times"
Cons: "I flew from New Zealand to Australia and did not get a meal, or any media. I had just previously flown the other way with another airline and got both of these things since it is an international flight. The weirdest thing is that there was no complementary snacks or even water. You had to pay for it."
Cons: "They don't serve glass of water,want to sell small bottle for 4$"
Pros: "Nobody told i couldnt bring luggage had to pay extranfee"
Cons: "The flight was cancelled at short notice without explanation"
Pros: "I was charged $300 and forced to check my bag (weighing less than 50 pounds) and my carry on. These charges were absolutely not predictable."
Pros: "On time, polite, friendly crew. Smooth flight. All good. And good value for money."
Pros: "It was quiet. Quick and comfortable waiting for our flight. I enjoyed the meat pie, coffee and service while waiting. I was aloud to have a nap. Felt refreshed. Kayak gave me a great price. I saved $400 for my family flights all up."
Cons: "The flight was delayed by an hour but it was an accumulation of air conjestion towards the later flights. Overall we were able to charge our phones and get comfortable before flying."
Pros: "Great friendly cabin crew Only slightly delayed."
Cons: "Checkin staff gave us back row seats that sit straight up with less legroom without asking if we were OK with that and different than we asked for. Stewardess moved us forward into empty seats after we objected.."
Pros: "The staff were very warm & professional from the beginning at check in to the end of departing our flight. Would recommend again."
Cons: "You can only purchase food with a debit card or Credit card."
Pros: "Pilot did an outstanding job while landing in Sydney! Smoothest landing during my recent 11 leg journey...5 of which were jet star."
Cons: "I was charged $50 and made to check a bag that I had previously carried on during 5 other flights."
Cons: "Inconsistencies in interpretation of cabin baggage Browns cows boarding procedures, lack of organization, time wasting system of issuing boarding pass at the gate after scanning tablet or phone, perhaps that should be done at bag drop"
Pros: "I was surprised how comfortable the seats were and how much legroom there was for a low cost airline to fly internationally such a long distance (Tokyo to Sydney). The crew were friendly and we did receive water and tea for free, which was a surprise. The entertainment selection was pretty good and the screens were the nicest HD screens I've seen on an international flight."
Cons: "Had to connect in Gold Coast before arriving in Sydney. I know this is normal for many international flights, but it would have been nice to have a nonstop Tokyo to Sydney. I guess that is why it is a discount airline!"
Pros: "The crew was amazing."
Pros: "Crew & Air craft was good"
Cons: "Delayed flight"