$88 Find cheap flights from Melbourne Avalon to Coolangatta

Boarding could be smoother but that's probably more to do with the airport infrastructure

I liked the friendly team, the roomy comfortable seats, easy to use on flight entertainment, flights on time,

Personal kind attention to all.App was not spot on, but staff able to deal with any requests.Staff were legends !!

I'll never transit from international through Sydney with Virgin until they improve the domestic transfer system. It's ridiculous that you have to take oversize baggage to the transfer desk to get it activated then struggle onto the shuttle bus (carrying a 25kg, 2m long ski bag and carry-on - along with about 6 others in the same situation) then negotiate the terminal and queue to put it onto the oversize receival bag drop.

For a red eye flight it is pretty uncomfortable. They provide nothing in the way of pillows, etc.

2 hrs + delay! Times kept changing, Onboard menu was half depleted, Entertainment wifi was N/A Overall very frustrating flight and I never slate Virgin.

Virgin Australia passed this flight onto Alliance, so my rating and comments are based on my experience with crew, aircraft and available options. Alliance only offers drinks which consisted of tea, coffee and water, free of charge. There was no on board entertainment. The aircraft seating although narrow accommodated my 6 foot 2 body with little discomfort.

When the flight is full out would be good to allow the use of the front toilet as well as the rear. Otherwise it was an uneventful flight.

When I made the booking I was not aware I had to book our checked baggage separately. As we had no checked luggage booking, I had to pay A$120 per bag (total 2 bags) so you can imagine I was not pleased. I am an experienced traveller so something needs to be done to improve the booking app,

Toasties not available (only GF option). Hot drinks not able to be served No usb charging port

Flight departed in time and arrived on time, no issues at all.

Boarding took place at the front and back. Weight of luggage was unclear and cost an arm and a leg.

The flight between Canberra and Coolongatta passed very quickly and was comfortable. The crew were very efficient and helpful. The boarding process is a bit slow and not done by rows. Overall, Virgin does a fairly good job.

The flight was over an hour late due to staff shortages and due to it being the last evening flight, I got back to Sydney very late

This was the most horrific experience we have ever had. I would advise people to steer clear of this airline at all costs.

Online checkin was a nightmare. They kept popping me into Chinese language site which I can't understand.

a constant reminder that you need to work harder so you can avoid this airline

Note that food has to be purchased in flight. No free food. And no entertainment in flight. So I’ve treated these two items as okay which, in this case, means neutral/not applicable.

My Dad needed assistance to board the plane. The Jetstar staff were excellent with him and made the experience a lot easier😁

No food taken so can't rate also no entertainment so can't rate.

Would be better if can provide small free snacks on a long flight

Boarding was easy and unstressful, though the early "final call" was a bit off-putting. The crew were pleasant, and the seats were comfortable. The prices for food and drink were reasonable, apart from tea and coffee, where simple percolated coffee was charged at espresso prices. Deboarding was OK, though some Jetstar passengers appear to have a bad habit of pushing forward from their assigned rows, making it more difficult to get out for passengers that have paid a premium to sit up-front. Jetstar might want to look to address this to stop it from spreading.

I was allocated an exit row seat and was told to move so it could be given away to someone who had purchased two extra legroom seats and one regular seat but wanted the three to sit together. I was also charged for entertainment after booking but before checking in, and the ground crew couldn't do anything about refunding it. When the whole plane was given access to the entertainment as an apology for the flight being four hours late, I was told they couldn't do anything about that either, so I was charged for something I didn't want even though it would have been free anyway