I bought flights in August and there wasn’t a flight in the system
Overall experience was good but what really impressed me the most was the care the flight attendants took of a sick passenger who was sitting in front of me. The flight attendants would come and check on her quite regularly providing her support and comfort. Brilliant service!
Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.
The level of incompetence of this airline is truly astounding.
2 hrs + delay! Times kept changing, Onboard menu was half depleted, Entertainment wifi was N/A Overall very frustrating flight and I never slate Virgin.
When I made the booking I was not aware I had to book our checked baggage separately. As we had no checked luggage booking, I had to pay A$120 per bag (total 2 bags) so you can imagine I was not pleased. I am an experienced traveller so something needs to be done to improve the booking app,
The seats are so uncomfortable. The food doesn't exist unless you pay. Disappointed
Very good experience, considering the short flight the meals were served promptly after takeoff.
Last 10 minutes boarding they canceled the flight and didn’t organise anything
Cabin crew were very professional and welcoming. They certainly appeared to have lifted their game. Congratulations
Flight was 2.5 hours late leaving. We spent 50 minutes of that sitting on the plane with no explanation. They did reduce the time in the air so we arrived a little less late which was something. The cheese and crackers were okay but the wine was terrible.
Delayed QF59 flight once again, Qantas doesn't fail in maintaining there delayed departures and arrivals. USB points do not work nor do the power point sockets on the plane, Qantas staff admitted that on the flight. Don't expect to your charge devices. Saving grace, was the ice cream. Bottom line, if you expect to fly to HND and make it on time avoid Qantas and if you're interested in ice cream - visit 7/11.
Airport and crew experience was excellent. We had to queue for the runway - no one’s fault, but it did mean we were 30 minutes late leaving
I love flying with Qantas. There was no onscreen entertaining on this flight, and only a snack provided (not a meal) but still better than Jetstar or Virgin (in my opinion) so still happy.
Flight was cancelled about 1.5 hours before departure. Replacement flight provided scheduled 1 hour later. Late boarding, late departure and arrived Melbourne nearly 2 hours after originally scheduled.
Plane a little late departing, but not an issue. The pilots humour when he said “I will try to make up some time…. I know a few short cuts to Adelaide” made the passengers chuckle. This is what makes Qantas “Australian”.
No internet on international flights in this dsy and age is bad.
The international flight from Sydney to Dallas had great food. I have travelled a lot over the years and this has been the most memorable in my experience so far.
Initial flight was cancelled so moved to an alternative flight. As a result, stuck in a middle seat. Flight then place in holding pattern prior to landing resulting in a very late trip home.
Business lounge in Melbourne mediocre. Look at Emirates or Qatar, Qantas! Great friendly crew. Food was good but Emirates is a level above. Business seat good. But can’t compare to Qatar. Main reason for booking Qantas is loyalty and terrific connection via Perth to LHR.
Knees in back from passenger behind, limited seat pockets, no entertainment.
The Ryanair of Australia. Not impressed. Forced me to gate check my bag as it was over their weight limit. Charged me $125 for the privilege. Then said plane hold was locked and it would have to go out in the next flight, which was the following day. Explained that I was on a cruise the next day and the plane would not arrive until after the ship left, and that it would be impossible to catch up with the cruise at any point. Lady at the gate unimpressed. So to sum up they were ready to charge me $125 to lose a bag. Finally got it resolved by appealing to management, but the whole episode was not good for the blood pressure. The gate lady said they followed the Ryanair business model which means first time passengers get penalized for doing things that other airlines routinely allow.
Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.
Delayed twice. Poor communication and people made to change gates too often.
Late leaving and desintuon board showed ‘gate closed’ when they hadn’t even commenced boarding!
Fabulous I have no issues with JetStar great service always use them to fly
There's a reason why fare is cheap, no amenities.
No food taken so can't rate also no entertainment so can't rate.
I got to the airport earlier than I expected, and they let me change to an earlier flight with no trouble.
We were visiting from California and did not know Melbourne. When we arrived at the main airport, where we also arrived when we flew in, we found to our horror that we were at the wrong airport! There was no obvious to us indication that there were two airports that Jetstar flew out of in Melbourne, or even that there were two airports. The staff tried to find us seats to Sydney but none were available, so we got an Uber and went to the other airport and managed to catch the original flight. The staff were great and very helpful, including figuring out how to check what bag to not have to pay extra for the luggage. I was contrasted with Ryan Air that we had flown with in Europe a few months previously and been treated as cattle and no smiles, no help, just line up and pay. We were impressed by the friendliness and the help extended to us.
