Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong to Tokyo Narita Airport
Japan Airlines, Cathay Pacific and American Airlines have all waived their change and cancellation fees on flights from Hong Kong Intl to Tokyo Narita. Confirm policies on booking site.
The average direct flight takes 4h 25m, covering a distance of 2961 km.
There are 46 (direct) flights between Hong Kong and Tokyo Narita Airport per week, averaging 6 per day.
In the past 3 days, the cheapest one-way tickets were found on Korean Air ($510) and T'way Air ($553), and the lowest round-trip tickets have been found on Korean Air ($745) and T'way Air ($1,095).
Cathay Pacific (2 times daily) is the most frequent flyer on this route.
For Hong Kong to Tokyo Narita Airport, Saturday is the cheapest day to fly on average and Sunday is the most expensive. Flying from Tokyo Narita Airport back to Hong Kong, the best deals are generally found on Thursday, with Friday being the most expensive.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Hong Kong to Tokyo Narita Airport.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Tokyo Narita Airport from Hong Kong is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Tokyo Narita Airport with an airline and back to Hong Kong with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Tokyo Narita Airport from Hong Kong up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Was able to get to get to Narita Airport."
Cons: "Okay and not any issues."
Pros: "My seat"
Cons: "Time check in maybe earlier."
Cons: "Entertaining in English"
Pros: "Very comfortable and nice atmosphere"
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Pros: "The staff are really nice helpful and respectful."
Cons: "I dont l8ke the restrooms, they shoukd be always be cleaned most of the times. No cup noodles."
Cons: "very poor communication of information"
Pros: "Very friendly and polite. Very helpful and on time."
Pros: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Pros: "Polite friendly and attentive Staff. From checking in to inflight."
Pros: "Excellent and original Japanese meals"
Cons: "Everything was great!"
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Cons: "I wasn't able to pre-select my seat."
Pros: "Food is better than most other airlines. Seamless check in and boarding"
Cons: "Seating space is quite cramped"
Pros: "Movie choices"
Cons: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Cons: "Airplan so old and ac not work super hot."
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "Curteous and pleasant."
Cons: "All packed the plane. Tight."
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."
Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Cons: "being moved"
Pros: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Cons: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Pros: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Cons: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Pros: "The ground crew in HKG airport was really helpful."
Cons: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Pros: "Service & seats are great."
Cons: "The connections were a bit late, making the long trip longer!"
Pros: "Attention given to each passenger by flight crew."
Pros: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."
Pros: "on time"
Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pros: "A sense of quiet efficiency. On time and courteous."
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Cons: "Air temperature was super hot and uncomfortable."
Pros: "For a red eye flight we still got fed a lunch box."
Pros: "I was treated like an important customer. Many airlines do not do this."
Pros: "Just okay."
Cons: "Som studies need more experience to customers"
Cons: "Boarding was not done by numbers or range of numbers."
Pros: "Very comfortable with delicious meal!!"
Pros: "The first meal was awesome! The second one was so-so."
Pros: "Food was good."
Cons: "Not enough soft drinks and ice has to be asked for."
Pros: "Crew was outstanding, the aircraft were very comfortable as a result I arrived relaxed and ready to go!"
Cons: "Really everything was exemplary"
Cons: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Cons: "I’ll use Korean Airlines again!"
Pros: "Plane in excellent condition. Service outstanding."
Cons: "Nothing special about the food, but it's not a big deal. Would fly them again."
Cons: "Movie selection was a tad bit small"
Cons: "More water"
Pros: "They are always friendly and comfortable seating"
Pros: "The crew was awesome. They were attentive. The always said they were sorry as the went down the aisle with the cart. They made sure they didn’t disturb you while you were sleeping. The food was awesome. I can’t explain it you have to go on a trip with them and experience it."
Cons: "Seats could always be more comfortable."
Pros: "service/food excellent"
Cons: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Pros: "bibinba(korean food）was very good rfor me."
Pros: "Free food, 2 hot meals, including special kids meal that can be preorder. Free entertainment, blanket, hood service."
Cons: "My son's entertainment console had some issue."
Pros: "Clean comfortable"
Cons: "Vegan meal option needs more veggies"
Cons: "The only thing that brought my rating of this flight down was the fact that it was so hot in the plane! From the moment we boarded, this plane was, for reasons we couldn’t figure out, stuffy and uncomfortably hot. My pregnant girlfriend did not particularly enjoy this flight."
Pros: "Service was great. Food was good."
Pros: "Excellent service and food!"
Cons: "A little bit crowded"
Pros: "Comfortable flight with a nice crew. An overall good experience."
Cons: "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
Pros: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
Pros: "Got exit row seat. No extra charge."
Cons: "Everything was great"
Pros: "Oh this was such a great flight... service was perfect!"
Pros: "Everything except the food option"
Cons: "No vegetarian option for the meal"
Pros: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Cons: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Pros: "All the flight attendants were very nice and they had amazing attitudes--especially on my flight going TO Hawai'i. All the flight attendants had smiles on their faces and they were always ready and willing to assist passengers. Every time they delivered something, they were always smiling; even when passengers asked for more assistance, the flight attendants delivered service with a smile!! Amazing!! This was my first time flying Korean Air, but it will not be my last!! My experience with Korean Air was fantastic!! I will definitely fly Korean Air again!! Thank you!!"
Pros: "Seats more comfortable than other planes"
Cons: "Staff were oddly unfriendly and I was awakened twice"
Cons: "I'm not happy about the condition of my luggage. When I received my luggage, the latch to close my suitcase was badly damaged. Half of one of the latches was broken off! My suitcase was not locked in the first place so there was no reason for anyone to be so forceful with it."
Pros: "I had a safe flight"
Cons: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Pros: "I loved the aircraft and the great service. They offered great food and the service was fast"
Cons: "Everything ok"
Pros: "I took me to my destination."
Cons: "I bought a Korean Air flight but it was a flight with another airline Jin Air. I felt ripped off, i could have bought the same flight for a whole lot cheaper. Well, i learned another lesson about business and how bigger airline uses their name to sell flights. Never again for me."
Pros: "Staff is so friendly. Amazing legroom in economy, comfy seats. The food was great. They even offered packets with tooth brush and tooth paste. The plane's cleanliness is also stellar. I took a 14.5 hour flight that felt like a 5 hour flight. Korean Air's attention to detail sets the bar for all airlines"
Cons: "Nothing negative what so ever."
Pros: "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
Cons: "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
Pros: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Cons: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Pros: "Air Korea continued to be awesome"
Cons: "Still no laptop plug"
Pros: "By far the best airline i have ever travelled on"
Cons: "The service, quality of airport and new aircraft"
Pros: "crew, entertainment, overall a great flight(s)"
Cons: "air so dry in cabin"
Pros: "Comfortable seats, good meals, able to enjoy a few good movies"
Cons: "Can't book seat prior to check in"
Pros: "KA broke handle in my luggage and it was difficult to make them pay back some reasonable amount of money for that (my suitcase was just one year old) but at the end they did a lot. Love their metal cutlery instead of plastic ones. It's not only better to eat with them but also better for environment."
Pros: "Boarding was like any other airline, but once you got on the plane everything was at least a step above the US Air flight I just got off of."
Pros: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Cons: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Pros: "Service, comfort, and seat room."
Cons: "Everything was enjoyable on return flight"
Pros: "Food n staffing"
Pros: "I loved the caring & attentiveness of all the flight attendants, the individual videos for each seat, the spaciousness between seats, & the complimentary wine service. My flying experience in Coach felt like other carriers First Class. Can't wait to fly again."
Pros: "Timeliness Appearance of crew. More leg room. Variety of entertainment"
Cons: "It appears the flight attendants catered more for Koreans than others. On several occasions they would ask Korean passengers if they wanted coffee, tea or wine. They looked at me and deliberately ignored me. This happened on Flight from Houston to Manila. From Hong Kong to Seoul and especially from Seoul to Houston. I had to ask thrice for a head phone before I got one. I was wide awake."
Pros: "comfort, service, easiness"
Pros: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Cons: "The menu selections were adequate.... video and entertainment left a lot to be desired."
Pros: "Crew was nice and food was not that bad either"
Cons: "Change the color of the seats. Brown is not that nice"
Pros: "Such a pleasant flight compared to the 3 other flights I had taken on this trip. The crew were friendly and food was delicious!"
Pros: "Food had great options, Crew was very friendly and efficient, toilets were kept clean, organized and stocked the whole trip - much better overall compared to my trip going to HK."
Cons: "I wish there were more movie choices available, and that English subtitles were available even when watching a movie in English."
Pros: "Great services. Seats are good."
Cons: "The queue to board was a little trying."
Cons: "Rude flight attendant! No manners! Absolutely disgusting"
Pros: "The food and the service"
Cons: "2 hour delay from Incheon to Tokyo. Messed up our travel plan a bit."
Pros: "Even coach had plenty of room"
Cons: "Appreciate that there was food in flight but the taste left much to be desired. The entertainment selection was extremely sparse and could have been much better with English subtitles."
Pros: "on-plane flight operation is very good"
Cons: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Pros: "Crew was attentive"
Cons: "Food was sub par and I flew TO Manila on the flight - the discrepancy in the food quality was very different. Entertainment is dated and for such long flights very limited compared to competitors."
Pros: "Crew was very friendly and accommodating, even on a short flight. Food was also great."
Cons: "This plane was a bit older so I had issues with my seat--controls for the leg rest and to lean the seat back were jammed so I couldn't adjust during the flight."
Pros: "Our flight is only Incheon to Narita and later that night our final destination is LAX. I have checked in to Singapore Airlines the day before our flight. While checking in at the Incheon airport, the ground attendant ask me for my final destination. After a few minutes, shw mentioned that our baggage will be picked up at LAX. I was so relieved since this trip was 3 weeks with 3 50lbs luggage and 2 10 lb backpacks. I imagined going to Japanese Immigration again and explaining the reason for the entry. Because of this our layover is seamless. Star Alliance made it so easy for us to take their airlines anytime. Kudos to Star Alliance. Oh, the legroom is roomy for Economy! Nothing can compare with their airbus. I am only 5foot1inch and its like having a lounging chair. My husband whose 5’10” is happy with the space. Thanks for thinking of your passengers!"
Cons: "It is minor thing only. Their headphones does not work. Which is not an issue since I always bring headphones and buds for our long haul flights!"
Pros: "We had a four hour layover in Seoul and there are free tours from the airport. Most were at the wrong time and too long, but we were able to go to a nearby casino and given a welcome package that helped kill a couple hours."
Cons: "It took an hour to get our luggage in Seattle. Too long!"
Pros: "On times"
Pros: "The service crew was outstanding!"
Pros: "Very friendly crew."
Cons: "Very uncomfortable seats."
Pros: "There’s no entertainment at bulk head."
Pros: "Great airline, plenty of space. Crew was super nice and helpful"
Cons: "Airplane food isn’t great where ever you go"
Pros: "Great service, good room in economy."
Pros: "Served only two meals lady's keep off lights so everyone sleep tv don't work well"
Cons: "See above not best but good did serve wine with food"
Pros: "Comfortable journeys without getting tired"
Pros: "Newest Airline A380 Friendly, kindly crew"
Pros: "Meal was surprisingly fresh & tastey."
Cons: "Seats not comfortable. Entertainment system minimal selection."
Cons: "Tgey don't put much effort on the special meal I order."
Pros: "Flight attendants were far more friendly and courteous that the Asiana trip I took from ohare Chicago to Seoul"
Cons: "Had no complaints"
Pros: "The plane interior was in much better shape compared to my other Asiana trip. Flight attendants on this plane was much more courteous compared to my other asiana flight"
Pros: "I was able to get last minute exit window seats, which gave me unlimited leg room. I did not mind pledging to help with emergency exits. With boarding, they did away with the boarding groups, so whoever lined up earlier got to go on the plane, of course after the first class and business. This all worked fine."
Cons: "The cutlery for the meals were real metal, which felt nicer than plastic."
Pros: "Entertainment and courteous crew"
Cons: "Food was OK not the best. Seats were very uncomfortable."
Pros: "The crew on this leg were phenomenal. They were very proactive and friendly, and were always smiling and happy to help. Upon boarding, a family had taken over my seat and row, moving themselves without asking and displacing all 3 of us in that row. The crew quickly found a solution where everyone got a seat they desired, even with a completely full flight. The food and entertainment were excellent, with a decent variety of movies and TV shows."
Cons: "When boarding, there is just one huge line with the entire flight lined up. Myself and a few other passengers just waited around the gate area until final call and then boarded, avoiding having to stand in the line that stretched to the next gate. Legroom was decent enough for a 5 hour flight. Asiana flights seem to be in no hurry to depart on time, although they usually arrive on time. We boarded on time, but my flight left the gate an hour late. However, we arrived to PNH ~15 minutes early, so that made up for the delay."
Pros: "good service."
Cons: "seat cushion on bottom is not cushion enough, so my butt kind of hurt."
Pros: "Friendly crew good ife. Economy will never be spacious but they manage to make it comfortable."
Cons: "Chicken burrito on an intra Asian flight?!? Was looking forward to something Asian."
Pros: "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
Cons: "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
Pros: "Great flight. I was on a united flight to sf. Hideous. Fly asiana!"
Pros: "I didn't expect there to be a meal & in-flight movies on what I considered to be a relatively short flight. It was a nice treat!"
Pros: "Entertainment was good, legroom was good, staff was very friendly both at the check in and on the plane"
Cons: "I wasn't able to check in online, kiosk didn't work for me, and had to wait in several long lines before I finally got my ticket in hand. The help was lost among the crowd and it was unclear where they were and how they could be flagged down."
Pros: "Two and a half hour flight but full meal still served. Good selection of movies."
Cons: "Cramped seating"
Pros: "The crews"
Cons: "Seats were very uncomfortable."
Pros: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Pros: "Lots of room in an economy seat, both in seat width and in knee-room. Great entertainment system! Good food and served frequently during a flight that lasted over 12 hours. Very efficient boarding process."
Cons: "The crew could have been more pro-active in offering drinks during such a long flight. A wider choice of movies would have been appreciated."
Pros: "For the first time flying was impressed with everything . Crew was friendly and attentive."
Pros: "The flight crew was amazing, as was the food. Both were presented exquisitely and put US carriers to shame."
Cons: "The only negative I have for the flight was on a very old 747. The seats were definitely feeling their age, with the bulkhead seat's entertainment system a bit of a beast to get folder out from under the seat."
Pros: "I particularly liked the seamlessness of the experience - from the downtown checkin and getting a boarding pass at Seoul station, taking the AREX, the efficiency and competence of the front line personnel, etc. I will recommend Asiana and I would consider taking them long distance except that I am a goldcard frequent flier with American/British/Cathay for many years now. Chicago talks about seamlessness in its airport experience but its train-to-the-plane is the chronic weak link."
Cons: "Nothing - I'd tell you if there was. I didn't bother with entertainment for a two-hour flight and I was already well into a really eloquent novel (I'll Be Right There) by Kyung-Sook Shin; check it out"
Pros: "Service is good."
Cons: "Trying to make everything online and was not being able to make it easily. Confused in infirmations."
Pros: "Polite attendants, good Korean food (to a non-Korean at least haha), decent entertainment, quite comfortable. Would flight again"
Cons: "Long wait for baggage at the end -- seemed like it was not the norm though"
Pros: "It's hard to say anything was good when the flight was cancelled."
Cons: "6:40pm Friday flight was delayed 2 hours, and when we finally boarded, pulled away from the gate, and were ready to takeoff, they announced the flight was cancelled because they can't meet the curfew at Narita Airport. Took us another hour to deplane, and another hour to go through immigration and customs (yes we had to do it again), and get our bags. Then they sent us to a hotel 30 mins outside Seoul (they told us it was 20), gave us a Lotteria fast food burger and asked us to be in the lobby at 4:50AM (it was already midnight). Bus didn't have enough space for everyone so they had to call a van too. When we arrived at the airport after our 30 min ride, the bus dropped us off on the wrong side and we all had to walk 15 mins to the opposite end of the airport to check in. Since the rescheduled flight was the first flight out, the airport was super busy and security lines were extra long. After all those lines there was barely enough time to get on the plane. Summary: from originally scheduled time until wheels up I waited in about 6 hours of lines or just sitting around,1 hour of bus rides, slept 3 hours, and ate one lousy burger. All of this for what was supposed to be a nice weekend trip to Tokyo, which chopped down to a 30 hour stay in Tokyo. These guys should have known what time they can pull away from the gate to make curfew. There's no reason why we all had to go through this extra aggravation. Turns out Asiana has been making really tight schedules to accommodate the summer peak season, and they just can't keep up."
Pros: "The staff were excellent and very kind and attentive."
Cons: "In flight headphones were way too big"
Pros: "Everything was great: service, food, comfort, etc."
Cons: "I liked everything about this flight-- no negative feedback!"
Pros: "I had a great time during my flight from istanbul to Seoul . My seat didn't recline and cabin crew immediately helped and took me to a business class as an apology . They were very responsive to any time i needed help . And the food was amazing . Even the economy class gets gourmet meals ."
Cons: "flight was 30 minutes late, requiring me to run to catch a connecting flight."
Cons: "No landing form!!"
Cons: "Only the toilets very small"
Pros: "Very good entertainment system."
Cons: "Food was horrible. No drink service. Old seat."
Cons: "The flight was delayed and I almost missed my connecting flight to Oslo."
Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."
Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Cons: "I didn’t have a pillow."
Cons: "Hi. I want you to pay me back half of my air tickets that I paid+ my expenses that I spent. I bought from you air tickets with Scoot airlines from H.K to Singapore on 30 December and back to H.K on the 3 January. when I came to the H.K airport to check in with scoot airlines they said to me that I can't go to Singapore because my passport expired on 2 of June and it's less than 6 months if I want to go to Singapore I need to have in my passport more than 6months. sow in the end I lost the ticket to Singapore and not only this I went back to H.K I toke a room in the hotel 150$ and the day after I went to the embassy of Israel to extend my passport and I bought a new air tickets with Cathay Pacific 350$ to go to Singapore. its mean that I lost my ticket +500$ .and all this because you never informed me that my passport needs to be valid more than 6 months . you can see also in your letter its written there that my passport need to be valid there is not any thing about 6 months. if you was telling me that before I could change my passport. sow pleas I insist that you will pay me back half on my ticket that I lost + my expenses 500$. if I will not get it back my story will be all over in the internet about you I suffered a lot"
Cons: "Delayed 1.5 hours. Checked bags took over an hour to reach the claim area (not sure whose fault this was, airline or airport)."
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Cons: "The seat was a bit small for me, legroom a bit tight."
Cons: "Too salty for the meal"
Pros: "Friendly & mature"
Cons: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Pros: "Not much, quick though"
Cons: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
Pros: "On time"
Cons: "Cathay not the "cut above" it once was."
Cons: "Delayed departure Last minute gate change Very very late baggage arrival"
Pros: "Chicken rice"
Cons: "Mess in TPE"
Pros: "Cathy service"
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Cons: "Seat didn't recline"
Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Pros: "Good leg room in coach. Comfortable seats."
Cons: "All good"
Pros: "All as expected - no surprises"
Pros: "The plane actually arrived an hour earlier than expected."
Pros: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Cons: "None experienced"
Cons: "After a stressful 15 hour flight from San Francisco, my connecting flight to Tokyo was delayed by an hour and a half, which is something I'd like to avoid in this long of a flight."
Pros: "The food"
Cons: "seat did not recline."
Pros: "All but did not eat"
Pros: "Flight attendants were great."
Cons: "Economy's seats a bit tightly packed in. Food was kind of Asian based and no choices for snacks but the Asian type nuts/pretzels that tastes wired"
Pros: "The staff was very helpful and friendly. Location was perfect."
Cons: "For the price per night i expected the hotel to supply complementary bottle water daily. The A/C was not very effective."
Pros: "Same as above"
Cons: "No seat assignment until at the airport, so my wife and I had to sit at separate rows, far away from each other for 15 hours. I will never buy from kayak again"
Pros: "Every thing was ok but no snack"
Cons: "Water and soft drink are important for every one shold serve every half an hour"
Pros: "Staff was attentive and pleasant."
Cons: "3 and a half hour delay at airport, with no compensation from Cathay."
Cons: "The cabin was freezing! Plus the blanket was as thin as gauze."
Pros: "Great service."
Cons: "Nothing to complain about."
Pros: "Got upgraded to business - awesome"
Cons: "Boarding was slightly confusing/chaotic"
Pros: "Everything! Even coach was a great experience"
Cons: "48 hr preboarding online checkin is nonexistent. Error messages via link."
Cons: "The reading light did not work. The drinking water was cloudy and tasted funny."
Cons: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
Cons: "1 hour delay from Vancouver to Hong Kong. 2 hours delay from Hong Kong to Osaka, and 1 hour delay from Hong Kong back to Vancouver."
Cons: "No one went to clean up tolit at the whole trip, no hit towels to clean hands"
Cons: "My luggage got lost. Still waiting on the status."
Pros: "Yes and yes"
Cons: "Give head pillow and blanket when customers ask for it. It’s a lot to hold in your seat."
Cons: "Tight seats, very hot on entry"
Pros: "Very good service in every possible aspect with limited food choice"
Cons: "More water cooler temperatures and more information about 45 minute delay on tarmac. And let people pee if you are just sitting."
Pros: "Boarding was disorganized, the seating was cramped (I'm 6'2"), the lunch was mediocre, and the guy sitting next to me smelled funny. We took off on time and we landed on time. In other words it was a five-star experience, as good as it gets in modern-day air travel!"
Cons: "Will never fly Hong Kong airlines again. Lost all luggage. 2nd day at Intercontinential hotel without clothes!!!!! This is unacceptable. What compensation for this horrible inconvenience? Please call me at +1-541-980-6101 and let me know. This was my daughter's birthday present, Hong Kong destroyed"
Cons: "Some smelly middle eastern passengers in hkg to lax"
Pros: "Good airline"
Cons: "Did not like the company JustFly. When I had to change the ticket to a different date, they tried to charge me US$350!!!!! HK Airlines only charges US$150... JustFly added $200!!!! I was able to reduce the total to $250, but still too high. Won’t use JustFly again. Plus was on hold for about an hour"
Pros: "all good"
Cons: "change up the movie selection... same as i had a few months ago"
Pros: "Crew was courteous and professional"
Cons: "Didn't care for my kosher food. Would have liked a little more leg room."
Cons: "The Boarding Process, with the enhanced security requirement is chaotic with people standing in line much longer than is appropriate."
Pros: "The crew has provided good service"
Cons: "I will try again next time."
Cons: "On line check is worse"
Cons: "On time"
Pros: "anything good except my luggage"
Cons: "hope next time better."
Pros: "It was fine"
Cons: "The plane wasn't as new as the one on the way over and it would've been nice to have a bigger selection of movies. Also, they ran out of one of the meal options twice and the second vegetarian meal wasn't that great."
Pros: "Quick and easy checkin, boarding. Hospitality of the crew was great."
Cons: "Food quantity and entertainment"
Pros: "Staff CleanliNess of toilets (quit rare these days) It was a good flight"
Cons: "Breakfast Really could have done with some fresh fruit."
Cons: "Not enough water provided"
Cons: "can't online check in,3 persons seat separated"
Cons: "Inexperienced (or incompetent) behind the counter in checking people in and unaccommodating towards guest. Spent an hr and a half checking in 4 people, had asked me what I wanted to do for a name discrempancy (Will vs William) on my travel docs (fix it! I'm going to fly today!), and no wheel chair assistance after already requesting for it a week before."
Cons: "Not too many ppl and the staff are nice."
Pros: "Friendly staff"
Cons: "No food or drinks for sale in flight"
Cons: "It is a conveniomal airline tailored for travellers seeking cheap tickets. Low expectations, and it was just it."
Cons: "The A330 used on the HKG-NRT route was a bit old and out dated."
Cons: "Overweight person next to me kept coming into my seat space. Impossible to sleep well with a stranger bumping into me frequently. I had the window seat."
Pros: "When you step on the plane the plane is clean all brochures behind seats where in order and neat"
Cons: "Nothing I didn't like about that"
Pros: "Nice and quiet"
Cons: "Everything was good"
Pros: "Very helpful cabin cabin crew and attitude"
Cons: "cabin was old, dirty and beat up. Old A330 cabin. the fleet has not refurbished all A330 at this stage."
Cons: "They destroyed one if our luggage.the plane was very loud"
Pros: "We had our flight delayed and missed our connection. The ground staff was extremely helpful and friendly! Thanks to them we made it to our final destination with very limited delays :)"
Pros: "The chocolate & Orange dessert was very good."
Cons: "Crying babies but hey it’s life."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "On time take off and landed earlier than scheduled"
Cons: "Poor ventilation"
Pros: "On time"
Cons: "Lunch was not very nice"
Pros: "Clean airplane, good crew and food"
Cons: "Flight delayed 3 hours, then estimated departure delayed another two hours. Made me miss my flight, cost me $300, did get a free meal voucher for my trouble. Still a good value in the end even with my additional purchase"
Pros: "Had never heard of them but turned out to be great."
Pros: "Decent plane"
Cons: "Lots of delays"
Cons: "Food is not good!"
Pros: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
Pros: "The hot snacks is great"
Pros: "not much did i like"
Cons: "the boarding was half an hour late with no explanation or warning then we sat for half an hour on the plane without take off. I asked the crew what was happening and reminded them this was a passenger flight not a cargo flight. How about the captain or someone doing something crazy like advising the cabin what is happening? Completely lost on the Chinese psyche it seems. The food was minimal, about a desert spoon of overcooked chicken, piles of rice and an unedible vegetable. I managed to get two thimble full glasses of wine."
Pros: "Gray legroom! Efficient staff."
Cons: "We were given the wrong information as for as needing a Visa for China..... Out of a lot of money....."
Cons: "I am 6'3 and clearly too tall for economy. There was no legroom and we had to sit on the plane for 2 hours before able to depart - not sure why"
Airlines flying from Hong Kong to Tokyo Narita Airport have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hong Kong to Tokyo Narita Airport
Masks required on board, masks provided on flights from Hong Kong to Tokyo Narita Airport
Social distancing seating
Middle seats unavailable to book on flights from Hong Kong to Tokyo Narita Airport
Testing for antibodies, testing for symptoms for flights from Hong Kong to Tokyo Narita Airport
Waiving of change fees. Search flexible flights from Hong Kong to Tokyo Narita Airport