Daily cleaning, installation of cabin HEPA filters on flights from Japan to Cairns
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Scores according to KAYAK customer reviews
Pros: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Cons: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Pros: "The seat was very spacious"
Cons: "More space to put things"
Pros: "Food, service,"
Cons: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Pros: "I really got a good deal on my trip's cost, and for the price, all the comforts of a top-quality airline were there. I especially appreciate how helpful and friendly the airline staff were."
Cons: "The outbound flight still had the exact same movie selection as the inbound flight had, even though they were six weeks apart for my trip. I really feel like the movie selection should be changed every month (or even more frequently than that), as I ran out of films to watch."
Pros: "Perfect in all aspects. Will use them again for all my flights."
Pros: "Seats, movies, comfort"
Cons: "No vegetarian options"
Pros: "Food was acceptable. Stewardess very helpful"
Cons: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Cons: "The attendants were very pleasant and efficient. I will certainly prefer to fly JAL, especially if you could offer the lower rates. On the down side, it was very difficult to contact their customer service line. However their online help desk was very responsive."
Pros: "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
Pros: "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
Cons: "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
Pros: "Flight was comfortable enough"
Cons: "4 stars for food and entertainment as it was only an hour flight."
Pros: "Able to accommodate many dietary requirements and friendly crew"
Pros: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Pros: "Flight was half full so was able to take aisle seat."
Cons: "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
Pros: "Customer service was really good"
Cons: "The food always makes it hard to eat anything the next day."
Pros: "Great service"
Pros: "the staff"
Pros: "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
Pros: "The food was good. Seats were as comfortable as any flight is."
Cons: "There were no diet soft drinks available on the flight."
Pros: "As usual A1 service all the way!"
Pros: "The crew Service"
Pros: "The friendliness of the crew and the comfort of the seat + size of the screen"
Cons: "Possibly more food options could of been better, only had western or Japanese option"
Pros: "Very warm attendants Excellent food for the price paid Highly professional crew Efficient boarding and ontime takeoff"
Pros: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Cons: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Pros: "I love flying jal"
Cons: "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
Pros: "Flight attendants provide fantastic service with a smile. Business class meals are top notch."
Pros: "Once again the service from the flight attendants was perfect."
Pros: "Friendly crew members and prompt service."
Cons: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "Always on time"
Cons: "No clue when it's boarding time and no announcement"
Pros: "Had Hindu vegetarian meals, which were good for airplane food and much better than the "standard" fare for the rest of the plane. The flight attendants were very nice and helpful."
Cons: "Space under the seat in front of me was very cramped - a large box for electronics got in the way and made it difficult to get into a comfortable position, which is tough for an 11-hour flight.. The plane was completely full, and my husband and I had to sit in separate rows - I was never able to switch the seats, even though I called several times and tried at the airport as well. Entertainment selection not as good as the American flight out. The JAL website (English version at least) is not very easy to use."
Pros: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Cons: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."
Pros: "leg space was better than with other companies"
Pros: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Cons: "Nothing! No complaints here"
Pros: "Asian vegetarian meal"
Cons: "limited rest room facilities"
Pros: "Comfortable and spacious for economy class. Very helpful staff."
Cons: "If I have to be picky the movie selection didn't seem great."
Pros: "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
Cons: "The seats felt very dated and uncomfortable. The entertainment options were very limited."
Pros: "excellent foods and services, spacious seats, crews speak english, flight is landing is smooth"
Cons: "seats need a bit more padding"
Pros: "Flight attendants and ticket agents were very nice and helpful."
Pros: "JAL ' service is nice."
Cons: "I didn't like MSG in food."
Pros: "The best airline I have flown in. Plenty of room and the in-flight service was excellent."
Pros: "Friendly staff"
Cons: "only drink provided but no snack"
Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Pros: "Good food, real silverware, blanket and pillow provided to economy class, crew offering water and tea through the cabin constantly but unobtrusively."
Cons: "Long, long flight, not much leg room."
Pros: "Clean and comfortable."
Cons: "Vegetarian Food, inflight entertainment was horrible. Even the air hostess approach Was unexpect from JAL. If it was any American carrier it's expected to have such service."
Pros: "Great 12hr flight"
Cons: "Loved everything!!"
Pros: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Cons: "Can't say that I have ANY complaints at all!!"
Pros: "The whole business class experience"
Cons: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Pros: "Crew very polite and friendly"
Cons: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Pros: "The crew professional and friendly"
Cons: "The food was rather bland and did not live up to my expectations"
Pros: "They were very generous with food and drinks. It was a pleasant flight."
Cons: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Pros: "Very cramped seats"
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Pros: "Best airline I've ever been on"
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Pros: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Cons: "The A380 was probably SQ's oldest one, which that was a newer plane."
Pros: "Crew amazing. Seat super comfortable"
Pros: "The cabin crew and the pilots. The flight went smoothly."
Cons: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Cons: "2.5 hour delay"
Pros: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Cons: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Pros: "Couldn't find a problem"
Pros: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Pros: "The flight attendants were nice, attentive and joyful!"
Cons: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Pros: "Very attentive, great food, quality aircraft"
Pros: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Cons: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Pros: "The crew on this flight we amazing had a great flight Thank You"
Cons: "Food not hood"
Pros: "Finally an airline that loads from the back to the front. Makes sense to me"
Cons: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "Service from Singapore airlines"
Pros: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Cons: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Cons: "The crew was rude when asking me to window shed."
Pros: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Cons: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Pros: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Cons: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Cons: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Pros: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Pros: "The friendliness of the staff, the food and overall the experience."
Cons: "That our bags weren't check in all the way to SEA"
Pros: "The food is good. The service is excellent, always smiling and attentive."
Cons: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Pros: "Great service and very friendly staff."
Pros: "Staff friendly and efficient"
Cons: "cramped uncomfortable seats freezing cold in the plane"
Pros: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Cons: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Pros: "Singapore Air is keeping up their standard which is a tough job. I give credit to them while doing so. They do have a high bar to keep. Singapore Air still pampers its travellers by providing hot towels for refreshment. Something that I don't enjoy while flying on other airlines. Keep up the good job."
Cons: "I saw a scotch tape taping over the arm of the seat! This is rather amusing and seems unacceptable. This is Singapore Air that we are talking about. Are we saying that Singapore Air do not have any proper repair kit to fix it without using scotch tape?? Being one of the world's 5-star airline, I think Singapore Airline can do better than that. :)"
Pros: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Pros: "Fast boarding and crew"
Cons: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Cons: "Older aircraft seats quite hard entertainment on last flight to Copenhagen entertainment was average."
Pros: "This flight left nearly an hour late, which at 1 AM really hurts. The crew were ok, but the flight seemed understaffed, and our service in premium economy was pretty ordinary."
Cons: "Total gong show getting to our connecting flight in HK, but Cathay Pacific got us there with only seconds to spare."
Pros: "Crew were very hospitable and helpful."
Cons: "More leg room on long international flights."
Pros: "The whole service went smoothly without rushing."
Cons: "The original flight I listed for was canceled without any notification until I arrived at the checkin desk."
Pros: "Was pleasantly upgraded from Economy to Business."
Pros: "The crew was fantastic."
Cons: "Entertainment is out of date and difficult to use."
Cons: "Same as before. Dirty and smelly. Food was ok."
Pros: "The dinner was one of the top two I've ever had on a plane and I've flown business class around the world."
Cons: "I just don't fit comfortably into the pods and for a 14 hour flight that's a pain in the neck or lower. The seatbelts must be adjustable to allow a pod user to roll on his side."
Cons: "The accommodation/attendance from the flight crews. They looked like they have just been deployed from training."
Pros: "Friendly, super efficient crew, great, comfy seats and a smooth landing made for a fantastic trip."
Cons: "Could have been longer so I could get more sleep!"
Pros: "The seats are old .. the plane is old .. the flight was delayed 2 hours, food even in first class lounge is not apetising the menu has been cut significantly.. lettuce and tomato say that they are not sourced from China .. must be from India as the quality sucks"
Cons: "On time is an expectation that if you travel from HK to BKK on CX that it is always delayed .. common knowledge for people in Thailand.. this is bad"
Pros: "Crew was good. Seating was great because I had 2 empty seats next to me and was able to sleep much more than ever on long flight to Asia."
Cons: "I had to pay to get seat selection in advance of 48 hours which I have never had to do for a flight. I should have got a warning from Kayak about this. As it is, that was not needed because plenty of empty seats and could have got window seat without paying for advance."
Pros: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Cons: "My earphones was broken, a little bed for me. Entertainment without sport news."
Pros: "Too cramped"
Pros: "Over all the customer service was accommodating."
Cons: "Never received a notification for flight delay. Online communication was never established"
Pros: "Same as above"
Pros: "Helpful and friendly crew"
Cons: "never enough leg room in economy!"
Cons: "Landed in JFK instead of JFK because of flight delay to hongkong"
Pros: "Great food (probably the best I’ve had on a flight) and a fairly good in flight entertainment."
Cons: "The crew was good , but I observed that one aisle got a follow up of drinks more than my aisle. It made me wish that I was sitting in that aisle."
Pros: "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
Cons: "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
Pros: "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
Cons: "Seat was a touch faulty"
Pros: "Flight attendants were responsive and helpful. They were also kind given the craziness they have to deal with in some customers. In flight entertainment was adequate. They seem quite reasonably organized."
Cons: "1. It was a 15+ hour flight. Only breakfast and lunch were served, where three are justified. 2. I had a pre-selected (vegetarian) meal which was both meagre and mediocre when flying out of JFK. It was a grossly insufficient amount of food for the long duration of the flight. I had what was essentially a small tray of chickpeas for 'breakfast'. Crazy! 3. The noodles that are on offer for snacks throughout the flight were chicken or beef. Vegetarians do not have anything to eat except cookies and some fruit (which goes quickly when set out!) 4. No eye mask, earplugs, toothbrush or toothpaste. These are basic amenities. Had to ask for an eye mask and then one was provided. Some airlines even provide in-flight socks (and yes, I am talking about economy travel here)."
Pros: "The crew was very organized. I travelled with a wheel chair assist friend, they made sure we were comfortable. We arrived ahead of schedule."
Cons: "The food choices are well thought off. My only concern is the tenderness of the beef."
Pros: "Kind staff, decent food"
Cons: "Ridiculous baggage policy! Only 30 kg total baggage allowance when ALL OTHER AIRLINES ALLOW AT LEAST 40KG, AND MOST ALLOW 46KG! WHY IS CATHAY SO STINGY?!"
Pros: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Cons: "Delay from hk to osaka :( but understandable due to technical issues ans weather"
Pros: "The entertainment is in regards to the movie choices that I had. I wish my screen was a little bigger."
Cons: "My flight from Los Angeles to Hong Kong was cancelled due to a problem with the plane. I stood in line for 2 and a half hours at the airport only to have them tell me this. There was not visible sense of urgency on part of the staff at Cathay Pacific and they did not seem to have a contingency plan to deal with such a situation. I especially felt sorry for some of the elderly people who were also in line all that time with noting to drink and no place to sit."
Pros: "They marched me and others through Hong Kong airport to just about make our transfer"
Cons: "But my bag evidently didn't make the transfer and came on the next flight. I'd rather have had the extra hour at Hong Kong airport rather than rush there and be stuck waiting an hour at Singapore."
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Pros: "A free upgrade to premium economy - I think the flight was over booked."
Cons: "I did not like paying more than the advertised price for my airline ticket... Straight after clicking the confirmation button , I received a call and was informed that the advertised price had increased by $50. It was still affordable so I agreed to this extra charge. Even after 24hours had past, the flight price had not changed online. I was lied to!"
Pros: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Cons: "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."
Pros: "Entertainment okay. Screen small"
Cons: "No legroom at all. And I'm not even a big person."
Pros: "Friendly staff and helped me."
Cons: "The cushions were uncomfortable for a 14 hr trip. Not much choices in food. The omelette was bland."
Pros: "Great movie choices"
Cons: "Seat spacing was horrible"
Cons: "We were unable to check in online two days in advance as we were supposed to. Thus we almost did not get to sit together in a 16-hour flight."
Pros: "We were really taken care of and had a great experience. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. We look forward to flying Cathay Pacific again!"
Cons: "Need a little extra leg room"
Pros: "Flight attendants were great."
Pros: "This was the cheapest direct flight to Hong Kong so I bought it. Alsonivam a qantas member so got the points. It was a day trip for me to go so I wanted to get some sleep both ways. I'm 188cm and the seats are just a little bit close together to let you stretch your legs but ok. Entertainment system is good and window seat was ok."
Cons: "Meals are terrible - soft mushy potatoes and scrambled eggs need a revamp, device is s bit chuck it at you. Flight out was 1.15 hours late but suited me other people were put out."
Pros: "Staff was attentive and pleasant."
Cons: "the flight was delayed 1.5 hours before boarding. After flying for around 2 hours, they decided to turn back due to the flushing system was not working in the toilet!!!!!!!!"
Pros: "Sing-Hong Kong seating comfort."
Cons: "Terrible food on Cathay now. All meals were barely edible."
Pros: "The crew."
Cons: "Good us awful. Brought a lot if my own."
Pros: "Connecting timing were great and everything were perfect!"
Cons: "The walk to gate 50 at HK International Airport.... the walk seems to be taking forever and I cannot imagine if someone were to have a short connecting time....."
Pros: "Flight was on time and the captain was definitely a good pilot."
Cons: "The crew needs a bit of retraining. It's almost like we are unwanted guests on there aircraft rather then the customer."
Pros: "Food was good. Crew were very nice and supportive."
Cons: "Nothing to complain."
Pros: "The cabin service was just excellent and I felt very comfortable throughout the whole journey."
Cons: "No leg room."
Pros: "For that price it was a great flight"
Pros: "Crew wasn’t that polite."
Cons: "Anything extra"
Cons: "It could have been on time rather than six hours late. It could have had some refreshments that weren’t exorbitantly priced. The customer service people could have been less mean."
Pros: "Nothing, would not fly with jetstar again"
Pros: "great flight - fast and easy."
Cons: "it's jetstar so seats aren't the most comfy, but for a few hours, it's just fine."
Pros: "Exactly what we expected. No entertainment no food"
Pros: "They got me were I was going, just as it says on the tin."
Cons: "Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne."
Pros: "Fine crew"
Cons: "Worst seats, cushions have wires jabbed in your back."
Pros: "The crew were great. Very clear on the p.a. System and good service."
Cons: "The seats were narrow and horribly cramped. No shaping to support your back and the tray table crushed my stomach and I am quite slim. Goodness knows how big people cope. We recently did a round The world trip with 11 flights and none were as bad as this."
Pros: "Arrived ahead of time"
Cons: "Nothing really"
Pros: "All staff on ground and in flight very pleasant and helpful"
Cons: "I,ve no complaints"
Cons: "No food or entertainment. Seats do narrow and MINIMAL leg room"
Pros: "Same as the previous review"
Pros: "Excessive bag fee. Terrible food purchased. No a good airline."
Cons: "Not customer friendly at all. Arrived after traffic delays at 7:26 told bluntly that the gate was shut. people before and after us were told the same and we were rebooked on flight at 2:40. Ask me again later when I’ve actually flown with Jetstar, although I’m not optimistic that it will be a great experience."
Pros: "Crew was nice. Nice plane on the interior."
Cons: "That there was no entertainment option. Food was limited to snacks and they weren't cheap."
Cons: "Rude service"
Pros: "Very smooth flight and the best landing ever! did not feel or know we had touched down."
Cons: "The entire experience"
Cons: "Not confortable seats"
Pros: "Great crew that were all very friendly, Water was provided for free"
Cons: "Meals are not provided and drinks other than water will cost you Australian airports and immigration is a pain, even for an Australian!"
Pros: "Good seat and small load so could move around"
Cons: "No entertainment and charges for everything."
Cons: "Luggage fees"
Pros: "Be careful. I booked a return flight from Narita. I was NOT prompted in any vidible way about luggage. As qantas FF and based upon ALL past experience i expected an allownace of 25 kgs to be included. I had NO luggage allwoance. I was charged apprx 400 AUD $ for a 22.8kg bag. I asked to redress thsi for the retrun trip and have since discovered that the details have NOT been updated despite paying! So now I need to call Jetstar and worknthrough the issue."
Cons: "I was not not noticeably propmoted about luggae allowances or onboard food ent and beverage costs which ultimately added 55% to the ticket cost, so a reasobale priced tocket ended up an expensive one."
Pros: "Nothing, because I didn't have had any food."
Cons: "Nothing, Because I didn't have had any food."
Pros: "Did not order any food, so there were no surprise charges."
Pros: "Boarding went quickly because thry use front and back entry ways but be warned, take away cups not allowed."
Cons: "Baggage drop/self check-in was a huge inefficient line and the check-in lines were actually moving faster. What's the value of early check-in? And of course you pay for everything, bags, snacks, food and even coffee. In the end, it doesn't seem worth it."
Cons: "Beware, they charge $15 per kilogram for over weight luggage."
Pros: "Take off and landing was very smooth. Great staff"
Pros: "Onboard staff are friendly and efficient."
Cons: "Jetstar are unreliable, and do their best to extort more money from customers than the seemingly low initial price. Since they don't refund anything, if you need to make a change, they charge like wounded bulls and push you onto flights with inconvenient times and connections, then lie barefacedly, telling you the better flights are full."
Pros: "I wish all airlines were as professional and prompt."
Cons: "Just stay away from this airline. One of the worst in the world. Don't care about their customers at all."
Pros: "The plane was relatively new."
Cons: "Boarding was late. Food selection was poor Entertainment choices were slim And obviously charging for luggage and food sucks."
Cons: "When I booked from USA thru kayak I was told I would have 1 checked bag & 1 carry on . At airport I was charged $682 for luggage cause " I didn't say I was flying with luggage "supposedly opting out of the $ 35.00 fee for luggage. Only other option was to re-book for next day loosing out of bookings in Cairns which was not an option. Many other passengers on our flight faced same predatory practices by Jetstar. Gate agent said website changed to be more transparent. This is not true Luggage fees more than doubled cost of flight. This is only direct flight from Adelaide and you're trapped .""
Cons: "Well of course we all know you have to pay for everything on Jetstar. And I wasn't interested in paying those exorbitant prices for their food and drink offer. They sell themselves as a cheap airline, but they are anything but."
Cons: "I checked into my international flight and had a bag that was within weight limit. The cost for checking said bag is listed at 50.00. The attendant told me I had to pay 215.77 to check my bag. I then pointed out the price is listed as 50.00 on line. The attendant then said if I checked the bag on line, I would only have to pay 50.00. However, since I already showed up to the counter, I could no longer check in on-line and would have to pay a different price. The attendant then changed the boarding time, by moving it up 15 minutes, and said I needed to check in with him now. The cost of checking a normal size bag, on an international flight, was as much as the cost of the plane ticket. I was completely deceived and forced to pay a higher price that went against stated policy. I never agreed to pay the higher price nor did I sign for it… I was just charged that amount. I agree that I should pay a fee for checking a bag. That fee should be the same as everyone else and the fact that I was not allowed to check in on line punished me financially."
Cons: "The Jetstar domestic flight from Sydney to Cairns unexplicably left from the international terminal and we missed our flight due to that. The employees at Jetstar were rude and unhelpful. Jetstar cares only about money and not about customers' safety and security. They never even asked for our passports to verify that we were the actual ticketholders! However, they made sure to charge us every penny possible for our luggage. I could not get a simple cup of water on the flight without paying for it. Jetstar is a terrible airline and I would not recommend it to anybody!"
Pros: "Crew really weighted in carry on luggages"
Cons: "They let me through although mine combined up to 8 Kg"
Pros: "Rude Charged me $160 for a checked bag that was 4 kg too heavy Didn't give me food or even offer me water"
Cons: "Everything worst airline ever"
Cons: "Flight was delayed by 35mins. Seats very crowded, we all had to get out of our seats to let the window passenger in and out. No screens on seat backs, lucky I had my iPad and could listen to podcasts in the 3+hr flight."
Pros: "The flight attendants getting on the plane were nice. Otherwise, I had no interaction with them."
Cons: "This airline has many hidden baggage fees, and they are more expensive at the airport than online. They also charge an exorbitant amount of money for each kilo over your reserved baggage weight. The staff working at the counters is extremely rude."
Pros: "Awesome lady at check in."
Cons: "Just disappointing to need to pay for a cup of coffee. This is just too cheap to feel good about."
Cons: "it delay too late at night. Others services were very good"
Pros: "The check-in woman was a gem! Due to Australia's strict carry-on policy - one item, period - I had to repack my luggage, which contained a fragie printer that had been in my carry-on when I could have it AND a computer bag. The Jet Star allowed two checked pieces, and the agent gave me all the time I needed to make the changes. She then marked the bag fragile, and sent me to the oversize/fragile bay with it. It arrived in PNG rattled, but working normally.The woman was a peach!"
Pros: "The plane was very clean and the leather seats were very comfortable. The flight attendants and check-in desk team were fantastic!"
Cons: "The extra fees for ANY check-in luggage, plus the extra fees by the kilo for both check-in and carry-on luggage makes the trip more expensive than other airlines. Lesson learned."
Pros: "Quick travel."
Cons: "Plane was very uncomfortable and hot."
Pros: "Cheap fare"
Cons: "Restricted carry on weight limit"
Cons: "Its a discount carrier, so what do you expect except to get nickel and dime to death. Too costly, but they were the only airline that offered a direct flight that took 7.5 hours instead of 16 hours like the other major carriers."
Pros: "The flight was on time and the crew seemed nice."
Cons: "They ended up charging us for our one bag both ways and it was a very confusing process. The boarding process is laughable and they didn't let people with disabilities and young children board first. We did not have any drinks or food as the airline charged for everything."
Airlines flying from Japan to Cairns have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Japan to Cairns
Masks required on board, masks provided on flights from Japan to Cairns
Social distancing seating
Middle seats unavailable to book on flights from Japan to Cairns
Testing for antibodies, testing for symptoms for flights from Japan to Cairns
Waiving of change fees. Search flexible flights from Japan to Cairns