Daily cleaning, installation of cabin HEPA filters on flights from Kailua-Kona to Queensland
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Scores according to KAYAK customer reviews
Cons: "The food was ok"
Cons: "Super helpful because I was in a wheelchair"
Pros: "Was a short flight. Crew was great."
Cons: "Boarding was a mess. Part way through boarding they opened up a second line to scan tickets. So everyone that was in line behind us ran up up to the front of the new line. Extremely frustrating for all of us that now had to wait longer."
Pros: "Comfortable seats, good seat assignment"
Cons: "Terrible ground staff attitude - c;early aware about the monopoly of Hawaiian on the islands. Had a First Class ticket / Issues No mileage card entered Lifted my trolly and said 'to heavy' but refused to put it on a scale had to check it - go out in Honolulu - redo security etc ..for nothing. I actually had 12 kg and 24 Lbs are allowed / size was ok -"
Pros: "The use of an ipad along with the special built in stand for entertainment was innovative and effective. I found the food to be delicious."
Cons: "Though the seats were nice, they were not as nice as some of the other first or business class international flights I have taken."
Cons: "Racially profiled by security guard..Never coming here again."
Pros: "Standard inter island flight"
Cons: "Ridiculous that kayak itinerary included a 3 hour layover here in Kona. I had to wait for three not-full flights to HNL to leave before I could take mine. I couldn’t change because i had checked luggage, also annoying. No gate agents in boarding area so I had to go back through security."
Pros: "Being served a meal, snacks and a cocktail throughout the flight was great"
Cons: "No entertainment on flight. Having to download and app only viewable on phone or tablet is a pain. On top of that you have to pay for it"
Pros: "Fast boarding and fast disembarking."
Cons: "No issues"
Pros: "I was attended to without being bothered, fed and watered often."
Pros: "Clean well, maintained plane"
Cons: "Plane was delayed by 1 1/2hrs! Oh well things do happen"
Pros: "The food, snacks, and especially the drinks."
Pros: "I really enjoyed how roomy the seats felt. The crew was very friendly, and the flight went smoothly. Thank you for a great experience!"
Pros: "Hawaiian reminds me what it was like flying in the good old days. Complimentary cocktails keeps it classy"
Cons: "Entertainment was rentable ipads so basically nonexistent. Hardly a deal breaker since we all have our own these days."
Pros: "A kind Hawaiian, noting my obvious age and lack of mobility, obtained a wheelchair and porter for me, who took me to the head of a very long TSA line, and took me to my gate. Later he returned and pushed me up the boarding ramp, and onto the plane. So much appreciated!"
Cons: "No drinks served."
Pros: "HA snacks at the perfect time"
Cons: "2 hr layover in honolulu..."
Pros: "Efficient boarding, quick beverage service"
Cons: "It is not nice to sell a window seat that actually doesn't have a window (row 27)"
Pros: "Left on time"
Pros: "They do so many of these little hops from island to island, they have it down to a perfect, on-time, system. Love the complimentary maps too. Thanks Hawaiian!!!"
Pros: "The stewardesses were wonderful even though one of them got to the airplane 20 minutes late, however we arrived on time, surprisingly..."
Cons: "Nothing really other than having to wait for a crewmember to arrive."
Cons: "Had to pay for my two bags....even though I had a Ist Class round trip ticket with United."
Cons: "Ease of boarding"
Pros: "We were Platinum so we could use the Premier Club room."
Pros: "Had no problem this time. Going nonstop was the way to go"
Pros: "Crew was kind and efficient. Flying any airline is not much fun anymore and all airlines tend to offer less and less. Hawaiian at least tries to make the experience fun. I appreciate that."
Cons: "Sure don't like paying for baggage and watching movies! Those items should both be free!!!!!"
Pros: "Everything went well"
Pros: "Friendly staff and personnel. The ride was smooth and good. I will definitely book Hawaiian airline in my next travel to Hawaii ..."
Pros: "Everything was just perfect"
Pros: "Loved the free guava-oj, real props for safety features, and friendly flight attendants. Smooth flight on time and comfortable."
Cons: "Unacceptable flight sage mentioned. For a flight from KOA to LIH through HNL, other travelers Andy self were told there was no plane change and not to worry about the KOA to HNL flight landing AFTER the HNL to LIH fight started boarding. What a lie., requiring a dead run across the HNl terminal. Poor flying - this flight was my second and third '"two bounce"landings."
Pros: "We got the seats we wanted, and didn't pay extra for it"
Cons: "The fact that we can't get 2 seats next to each other even"
Pros: "Quick boarding Very supportive staff"
Cons: "Horrible food..Cabin was freezing cold for five hours. Not a good experince.ö"
Cons: "Very cold seats were vert hard flight delayed 4 hours"
Pros: "Gate attendent was very nice and kept us informed about the delay. Mostly I was pleased with my experience."
Cons: "The delay. I was meeting friends in Kahului and they had to wait for me."
Pros: "Boarding process was quite organized and very friendly crew."
Cons: "Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before."
Pros: "Very helpful customer service rep."
Pros: "Leaving Hawaii? Never fun. The airline did their best to extend the experience."
Cons: "Finding the Gate at Honolulu was very very painful. Direction signs randomly sent you in all directions."
Pros: "On time departure and arrival"
Pros: "which is actually a good thing on a trip like this one"
Pros: "Flights were not full, so lots of space to stretch out. Really makes a difference. I wish flights weren't so crowded/more space all the time ;("
Cons: "Should be more free entertainment options."
Pros: "Perfect hosting, everything was on time!"
Pros: "Nice airline stewardesses. Good meal."
Cons: "Rough landing. Came down too hard. It was scary for me."
Cons: "There is no competiter for Hawaiian airline much between inner islands. Wish more big company join in routs and compete prices."
Cons: "Some cabin crew seemed quite grumpy, whilst others were friendly & welcoming. Food was very good"
Cons: "I was sitting right in the front near the first class area, and I needed to use the washroom, I was refused and ordered to use only the other 2 available ones at the back of the plane. It’s not much to say, but it’s weird to have only 2 stalls for the whole plane, and one stall for only about a doze"
Pros: "Very good on time, comfortable."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Cons: "The vegetarian meals, they were not enjoyable, we actually couldn’t eat them. I wish we had not gotten vegetarian meals as the regular breakfast was a choice between pancakes or omelet with fresh fruit, which where both vegetarian. They need to make a difference between vegetarian and vegan."
Cons: "The food. Skip the cup of noodles."
Cons: "i got to the airport 2.5 hours befor my flight to play it safe and waited at the check in for about a hour befor a air canada employe even showed up. vary poor service on the airlines part i will never fly with air canada again."
Pros: "The crew was excellent despite the fact that we were delayed 3 hours due to a broken fuel pump. They were also nice enough to give us a free dinner due to the inconvenience, and let us come off the plane to stretch our legs while we waited. Overall, excellent job handling something that was out of their control."
Cons: "Was not very pleased with the fuel pump being broken. Not sure how far ahead they knew it was broken, but if they were able to tell me my flight would be delayed 3 hours earlier, I could have extended my vacation. Additionally, the selections on the Air Canada entertainment app are far worse than the Westjet ones."
Pros: "On time"
Cons: "Sepeated seating with my wife"
Pros: "Direct flight"
Cons: "No seat room and arm room and I am not a big person. I'll fly with Virgin next time and have a connection, merely for 14 hours of comfort."
Pros: "the crew was extremely nice. i was mainly impressed by the many times they made the effort to serve water."
Pros: "I love this flight. Great airplane and great staff. Air Canada international >> air Canada domestic."
Pros: "Loved crews."
Cons: "Our plane was delayed for 5 hrs. On top of it, they brought in a smaller plane with 100+ less seating than original one which caused us losing our reserved seating. They refused to give us our seating arrangements up until the boarding time. All the other passengers had boarding tickets but us. So our family couldn’t sit together. I had a super pleasant experience with Air Canada prior to this trip so it made me so sad. On the other hand, crew were fantastic. We missed our connecting flight but they took care of us so I was happy in that sense."
Pros: "The Plane Flew"
Cons: "The plane was delayed. Missed my connection because the plane was delayed. No food choice, just whatever they gave me. Food was poor. Entertainment system is dated beyond belief. Staff was in no way helpful or informative regarding rebooking my flights. We were told we would be met by representatives when we got off the plane, we were not. (Same goes for my Flight from Hamburg, to Toronto) Leaving a good amount of people stranded and trying to make the final boarding call of their connecting flight."
Pros: "Crew is always courteous"
Cons: "I barely made it on time because my prior flight was delayed"
Pros: "Accessibilit and food choices."
Cons: "Children are crying and kicking my seat."
Cons: "5 h delay in MDT and 10 h delay in Toronto. Absolutely terrible"
Pros: "Finally getting off the plane."
Pros: "courteous flight crew"
Cons: "poor service at the gate....the staff does not care, does not answer questions, avoids looking into problems until the last minute I was told there is no way I will be upgraded when I asked and then when boarding I get an upgrade into a middle seat which I totally hated food is not good entertainment selection is ok"
Pros: "Air Canada is great"
Pros: "Great airline for food and service."
Cons: "For couples traveling in business Air Canada's seating is designed to de-couple by placing barriers between seats . They need to try Emerites to check out how a pod should work Entertainment is limited"
Pros: "Email notifications for checking in and delayed"
Cons: "The flight was delayed. Not enough space for over head compartment."
Cons: "There was no wifi available on the flight from Montreal to Vancouver."
Pros: "Food, cocktails"
Cons: "Crowded, bumpy flight"
Cons: "i was told if i donot check my self in icant bord he was very rude I am hanNdy cap he did not care over 77years old"
Cons: "Wireless system slow and costly."
Pros: "service, friendly attendants, amenities"
Pros: "Overall very very good - could offer more water throughout flight."
Cons: "Pressed the service bell mutiple over 30 minutes, no one came. Had to get out of my seat and walk to the back of the plane where I found all the attendants having a chat. Not even a sorry from them."
Pros: "Good food at consistent times"
Cons: "Few entertainment options and definitely blow par compared to other airlines traveling between same destinations Tiny and uncomfortable seats"
Pros: "All passengers and crew arrived alive. Flight attendants were very helpful and nice. Price for this trip is much cheaper than comparable flights with other airlines."
Cons: "Extra charge for any checked bags at all is awful. Couldn't get a meal on flight, even for a price. Just miserable tiny snacks. Flight left late and arrived late, apparently because schedulers didn't bother to make allowances for deicing at previous stop. In-flight Air Canada app didn't work either on my ipAD OR MY LAPTOP."
Cons: "TO - Pearson AIRPORT horrid CUSTOMS layout- all automation with little assistance and little signage what to do... when 300+ people need it simultaneously it is a mess. NO warnings if/when to collect luggage or not- so waste time at baggage carosel when it is not coming out between flights. Too few Attendants sending connections on wild walk through long concourses to undefined line ups. Customs surely...not humored at all. Why the second time 45 mins cattle line up for security pass through before customs?? IN TRANSIT STILL??!! Not having proper crew ready to take over flight when delays make first crew sign off...waited on plane with no service for 1.5 hrs no water or food - should have disembarked to terminal?? Babies kids had 5 hrs onboard with no distractions or food. YIKES!! In the AIRPORT lack of AIR Canada personnel attending gateways! EMPTY until 20 mins before flights. Customer Service Desks somewhat helpful...could do more form their stations."
Pros: "Food ok crew and staff very helpful"
Pros: "Pathetic service"
Cons: "Poor entertainment selection for such a long flight. Very little food for Sydney/ Vancouver leg and I am small eater."
Pros: "Most everything was good"
Cons: "I luckily still got home on time, and was only slightly late getting into RDU, but I had hoped to have the 6 hours my original itinerary scheduled in Vancouver to quickly leave the airport. With the delays it was not possible."
Pros: "the crew were very friendly and helpful. the onboard entertainment was great. The food was good."
Cons: "getting from the gate to the plane in Rome was a nightmare! the bus that took us to the aircraft was stuffed full, hot, and slow. this may be an airport issue and not airline specific, but it reflected poorly on both."
Pros: "Awesome entertainment and tech interface at the seats!"
Pros: "There was enough legroom, as compared to airlines like Cathy Pacific."
Cons: "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."
Pros: "the mounties rock, seriously"
Pros: "Very comfortable flight - had the luxury of a row to myself in economy. Food and drink service was great and the crew were very friendly. The 787 is a pleasure to fly on."
Cons: "More movies and TV - flew with Air Canada 6 times in 6 weeks so I was starting to run out of entertainment options."
Cons: "cancelled my flight and lost all my $$$! I won't use Air Canada again."
Cons: "Baggage misplaced"
Pros: "i didn't like anything about this flight"
Cons: "The flight was over an hour delayed and everything else since boarding was a mess. It was hard for the fly hostess to keep her calm and we knew she was stressed, as much as many passengers who lost their connection or who had really tied ones. I noticed also that it wasn't the only flight delayed so I am not sure if this is usual with Air Canada."
Pros: "People were helpful & friendly"
Cons: "Timing between flights was not enough to make connection. Had to take next available flight."
Cons: "Couldn't get ahold of anyone at the airline to reschedule"
Pros: "Very good individual entertainer system in seat backs of new boeing dream liner."
Cons: "Called in advance re special veg meal but they didn't have it at mealtime."
Pros: "Very smooth landing in Calgary. Almost an hour late leaving Toronto after a problem with pushing back from the gate. The pilot made up for most of the time lost."
Cons: "Didn't try the food so can't comment on it."
Pros: "Not much"
Cons: "Cramped old plane loud and noisy. But it got me where i needed to be."
Pros: "Staff was great."
Cons: "Seat size made sitting a suffering, as I am quite tall, and was unwilling to pay the extra $100 dollars, which I felt discriminatory (as I have no control over how tall I am)."
Airlines flying from Kailua-Kona to Queensland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Kailua-Kona to Queensland
Masks required on board, masks provided on flights from Kailua-Kona to Queensland
Social distancing seating
Middle seats unavailable to book on flights from Kailua-Kona to Queensland
Testing for antibodies, testing for symptoms for flights from Kailua-Kona to Queensland
Waiving of change fees. Search flexible flights from Kailua-Kona to Queensland