Excellent customer service from pre boarding to the end. Really enjoyed my flight. Very helpful crews during flight as well. Will definitely flight with Singapore airlines again.
Well, I didn’t like much. The staff didn’t have any beverages except for coffee and water and they never came by. The food just sucked. There was no entertainment at all.
Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Pros: "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
Cons: "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
Cons: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Pros: "I reallyiked th service from the crew"
Cons: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Cons: "A 15 hour noisy flight. Careless mothers and their screaming kids. No Manors on telling them to be quiet or stop screaming. They played with their kids in an awfully loud sound."
Pros: "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
Cons: "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
Pros: "Loved the spaciuos seats and great leg room. Food superb!"
Cons: "Annoying passenfer who peobably drank too much"
Pros: "Plane is good as usual"
Cons: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
Pros: "Service was excellent"
Cons: "Veg food needs to be improved in ROME-DUBAI Sector."
Pros: "Airbus from Melbourne to Dubai is very comfortable for a long haul flight"
Pros: "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
Cons: "The delay in boarding! It’s hard work when traveling with a toddler."
Pros: "I forgot my laptop in the flight and called almost inertial but could not find it yet."
Pros: "Price, comfort, ice, food and drinks"
Cons: "I just don’t like discomfort of others moving their seat back."
Pros: "Very comfortable flight in A380"
Cons: "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."
I paid for international flight experience but instead got domestic flight experience through indigo - the seats were not comfortable, lacked charging stations in seats, no head rest. I feel cheated for the money I paid for the ticket.
Pros: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Cons: "I like it the way it is. Keep doing the good job."
Pros: "Comfortable cabin atmosphere"
Cons: "For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold."
Cons: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Pros: "Crew was terrific. Great service. New aircraft are comfortable too."
Cons: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."
Pros: "The crew were good"
Cons: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Pros: "Friendly crew (didn’t go above or beyond but polite and accommodated to simple requests). Plenty of meals/snacks and drinks offered."
Cons: "The seats barely recline backward which really meant I was basically upright trying to sleep for 14 hours on one leg and 6 hours on the next. My luggage was lost, despite being promised it would be delivered that day I had to wait 24 hours."
Cons: "Qatar Air! So refreshing to have good service just when I thought it was gone in this "modern" world..."
Pros: "The Crew were excellent, friendly, professional and attentative."
Cons: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Lovely service and excellent food and entertainment! I couldn’t have been more happy flying with air China
Cons: "Wish there were more English instructions spoken. It was mostly Thai and Chinese."
Pros: "Great check-in with Weimao, if I remember right. Got through security fairly quickly. Boarding was fine, a long way to the back . . ."
Cons: "The worst earphones I’ve ever used. They fell out at least 100 times while trying to watch Dumbo. There seemed to be reasonably good programming, but I wasn’t going to continue with those earphones. My ears were sore after trying many ways to get them to stay in my ears."
Pros: "Good boarding procedure. Attentive crew and good quality food even in Economy. Entertainment options were very good."
Cons: "Seats were tight but the seat pitch was decent. WiFi available but very expensive."
Cons: "Waiting forceherlchsir at Taipei and boarding plane took all of the 1.5 hour layover. Not very organized."
Pros: "The staff was friendly for a very late and very long flight"
Cons: "Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight"
Cons: "3hr delay on the tarmac due to maintenance issues after an aborted takeoff."
Pros: "The plane didn’t crash..."
Cons: "there is pretty much no leg room if your over 5’6"
Pros: "Staff was very helpful and friendly."
Cons: "Long flight but fortunately not long layovers. Would probably upgrade my seat from economy next time for some extra leg room."
Pros: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
Cons: "Nothing I didn't like."
Pros: "For the price, Hainan is a good value."
Cons: "I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore"
Cons: "Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass."
Pros: "Very comfortable (business class)Delicious food, good entertainement, wonderful service. Outstanding price-quality ratio."
Cons: "Nothing"
Pros: "Great crew and good service"
Cons: "Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good"
Pros: "to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful."
Pros: "i like tv which has many movies"
Cons: "i dont like because i still not take my baggage"
Pros: "Great juices. We really enjoyed the mango juice and coconut juice. The raw vegetable and fruit meal was good. We added humus to it and that added to the taste."
Cons: "Didn't appreciate the fumigation of the cabin. Maybe add humus or guacamole to the raw vegetable or fruit platter."
Cons: "transfer process at airport cumbersome. Transfer gate was closed at airport so we need to exit airport and re enter from departure hall."
Pros: "Good entertainment screen. Comfortable seats."
Cons: "10 hr layover and my luggage is still in Beijing.Food was was a dogs breakfast."
Cons: "The TV wasn't easy to use at all. The touchscreen didn't react well so people have to poke very hard multiple times. Many buttons on the remote didn't work either. And the contents of choice were either entertaining or up-to-date, which made the trip very boring."